Strata Bolsover reviews

★★★★★ 4/5

Trustpilot

Attraction - Hull

Great experience with the sales team, Jayne was fantastic from the offset, she listened to what we wanted and showed us around the homes available that fit our needs, she is very friendly, helpful and reassuring. We viewed a couple of Strata builds and Jayne sold us on the Venice! 5* sales customer service, would recommend Jayne to anyone!Negatives:Once we were in the home we had a few issues to say the least. Unfortunately, the boiler had decided to break in between the point of final sign off testing and us moving in (not Strata's fault). An electrician and plumber was sent to look at the boiler and deemed it needed to be fixed/replaced by the manufacturer, the electrician was able to manually bypass the boiler valves, which meant for 1 hour a day we could have hot water (heating had to be on). We were advised however not to leave it on more than 1 hour as this was very dangerous which meant that for 1 week we essentially had no hot water.I decided to make the most of the 1 hour of hot water i had and have a bath, however the overflow on the bath (located half way on the tub, very shallow) was either not plumbed in properly or the O ring had degraded since being fitted. Either way my 11pm bath turned into water leaking through my kitchen spotlights for hours, which obviously was not a great start to being in my beautiful new home. (All has now been rectified and put right).We also had a power cut, which I was informed by one of the work men was due to a worker accidentally cutting through something (unconfirmed), which led to an all day powercut. Sadly this resulted in both me and my partner who currently work from home ( Covid-19 ) having to work from the power coming back on (3pm) until midnight in order to make up for the hours lost, or we would have lost the days pay. Positives:I will give Strata credit, for all the issues we have had (both minor & major) they have been fantastic through the whole experience, they have rectified anything that has gone wrong even if it was my own doing (accidentally put a hole in a wall), in a timely manner. The site leads Craig and Carl have been fantastic, they hold their hands up and admit wrong, they do not shy away. Carl in particular has been fantastic, he has kept in contact with me throughout the whole experience, making sure i was up to date with everything. I am soon to be coming out of my initial period with the site team and soon will be moving over to the customer service team instead. I am hoping the level of care caries across.When buying a new build house, things always go wrong, this is to be expected, How the builders respond to what happens when things go wrong is how you can define them. So far I have had my fair share of issues, but overall I am happy with how Strata have dealt with them.

Ash · 20 October 2020

★★★★★ 5/5

Trustpilot

Top Man - Jeff

Jeff just visited to carry out a few maintenance tasks around our new home. He is such a friendly, chatty, likeable fella and carried out all of the tasks without issue.We highly recommend Jeff 👍🏻

David · 14 November 2024

★★★★★ 5/5

Trustpilot

Stockholm Plot 13, 360

Started looking for a property in September and by 2nd week December 2021, we were given the keys and moved in. The whole process was so stress free and easy...from many positive comms with Charlotte, mortgage application with Sue, to dealing with the Emily the solicitor it has been a good experience. There are snagging issues which are expected and im confident they will all get fixed. Ryan and team have also been great to liaise with.Thankyou !!! :)

Karen · 10 January 2021

★★★★★ 5/5

Trustpilot

Best new build I've had by far

I have 4 new build houses over the years and this is the best by far.... we recently at the end of August20 moved into our elegant Cologne at 360.Firstly I'm a believer in buying from people and not everything just to be transactional, from the very first interaction it just felt right. Secondly you weigh up value when considering a new build compared to many others around. I can honestly say the finish and quality of the products are way ahead of the other houses we looked at. Yes there will always be something that's not perfect but lets remember the complexity of a new build the time it takes to settle and the variety of brand new products that lets be honest have a chance of some fault.Thirdly and possibly most importantly, what's the after sale service like... this is the nice part, we truly feel valued and treated with unbelievable service. Charlotte and Ryan at Strata (if I can use their names) proactively are checking and seeing if we are ok and if there are issues. There was one design floor on the road outside and straight way it was acknowledged and rectified without question. I know for a fact this would not be the case on other new build developments.Anyway a month in and if you are wondering about Strata for a new home, we can honestly say its been our best experience yet and we're totally happy!!!

MR · 3 October 2020

★★★★★ 5/5

Trustpilot

One of the best!

We reserved our property on the belong site a couple of months ago and took advantage of the assisted selling programme Strata offer . We have had nothing but care and attention by both Esna and Melanie and Chelsea who are part of the assisted selling team. They have advised and helped in any way they can and have made the whole process of buying a house as smooth sailing as possible. We cannot wait to move into our beautiful home and would recommend Esna and the team to anyone and everyone! Thank you again !!

Sophie · 26 September 2020

★★★★★ 5/5

Trustpilot

Snagging

We had some plaster come loose above the boiler and the bath had moved slightly causing the silicone to come away. Jeff came and fixed both problems. He was extremely nice and friendly and was so helpful. Thank you Jeff.

Sarah · 3 October 2025

★★★★★ 5/5

Trustpilot

Excellent Aftercare

I can’t thank Selina Shai enough for all her help with any snagging or problems we have had since being passed over to customer care. She always responds quickly & follows through to make sure the job has been done creating a very stress free experience for any problems I’ve had. She has been a brilliant point of contact and is a real credit to Strata.

Leanne · 13 December 2022

★★★★★ 5/5

Trustpilot

Not a bad word to say....

We originally saw the Belong site last April and loved where it was situated. We decided in January to go and have a look at the show homes and came away having left a deposit on a Stockholm. It was due to be completed in June, unfortunately due to Covid we have been delayed, however Esna has kept us informed, updated and reassured throughout. When the sale of our own house fell through at the end of lockdown we feared we would lose the house but Strata were amazing, they were relaxed and gave us time to re-sell, we eventually went down the part-ex route and right at the final moment we sold privately again, despite this nothing was too much trouble and approx 20 amended reservation forms later we are hopefully due to exchange in the next week or so. We have never bought a new home before so we did a little research and soon discovered that ‘if you don’t ask, you don’t get’ so we asked...for numerous things and Strata mostly said yes, this has resulted in numerous incentives, savings and contributions from Strata leaving us really pleased with our package. We appreciate that there will always be issues and glitches for people and there will always be people who aren’t happy however we don’t have anything negative to say so far. We haven’t moved in yet so will see if the high standard of service continues when we put our snagging list together, once settled in our new home we will leave another review. We cannot thank Esna enough for her support as we have asked many questions (some of which are probably daft) but she’s never made us feel silly, she’s been a superstar ⭐️

S.Pemberton · 17 September 2020

★★★★★ 5/5

Trustpilot

Got The Keys Now

We Home Now!!! Me and my family would just like to say a hearty thank you to the Strata team and family for making our journey so easy and straight forward. Its been too easy man, ...from the sales #Sheereen, and everyone involved you guys have been great. The quality of the build is truly maxing particularly in comparison to other developments from my personal experience and my friends'. Its our first home and we are so happy with what we have seen so far. I would particularly like to say a huge thank you to Sheereen and Craig for being absolutely superb with all the communications all the way to getting our keys and after. Amazing at maintaining contact and updating me on each step of the way, with a busy working schedule and Covid 19 this isn’t always easy so thank you. We love our new home, THANK YOU. l will be back with another review as we fully settle in.Ta

Lunga · 4 September 2020

★★★★★ 5/5

Trustpilot

Excellent service from Julie Furr, attitude site

We have recently reserved a home on the Attitude site and we could not be happier! Julie Furr has been absolutely amazing in helping and informing us throughout the whole process. Julie really has gone above and beyond in assisting us with our part ex change and has made what at first appeared to be quite a complicated process, really easy and comfortable. Julie is an absolute credit to Strata and in stark contrast to other colleagues on other sites across Yorkshire who are somewhat less helpful and less knowledgeable!

Francesca · 25 August 2020

★★★★★ 5/5

Trustpilot

STRATA are amazing!

STRATA are amazing!We have lived in our Strata home for 3 years now and it is the best home we have lived in by far. We were in the process of purchasing our second Strata home from Karen @ Verve, but things just haven’t turned out the way we wanted (at no fault of Strata) I just wanted to take a moment to say how amazing Karen is and she is an absolute credit to Strata. Nothing is too much trouble. She will go above and beyond and to me, that is what amazing customer service is about. She is the most kind, caring, funny and honest sales person I have ever come across in my life. She will do everything to make your buying journey as easy as possible. I can’t thank her enough for what she has done for us in such as short space of time. As I say, the purchase of our second Strata home hasn’t gone to plan this time due to issues outside our control but the moment we can, we will be back at Strata. We would not live in any other type of home. Strata are the best luxury house builder by far. Thank you Karen & the Strata team. We will see you again soon :) Sam xx

Mr · 16 August 2020

★★★★★ 5/5

Trustpilot

Our forever home over at Verve (strata)

We moved into our second strata home, over at the Verve site in Castleford, West Yorkshire, 6 weeks ago today and we absolutely love it! Location was key for us when we decided to move. The Verve site is just the perfect location for all amenities. The area is most definitely the up and coming place to be! We have been blown away with the aftercare we have received from the amazing site team. We are chuffed to feel so settled in our forever home 🥰

Rachel · 14 August 2020

★★★★★ 5/5

Trustpilot

New home on Ambition, Leeds

We moved into our new home on the Ambition site at the end of June 2020. We had first reserved the house in July 2019 at the very start of the build process so it was so exciting to finally get into the house. We were due to complete in May but due to lockdown it was delayed, but only by a month which we were very happy with as we expected to be in much later in the summer. From our first contact with Strata 12 months ago, the sales team seem to share your enthusiasm for buying a new house, which was particularly exciting for us as first-time buyers. From the first reservation meeting, to choosing our design features and throughout the uncertain pandemic period, the sales team have been more than happy to answer emails and also reached out to us with updates. Despite team members being furloughed, we were always kept in the loop which I appreciate must have been difficult to have customers transferred between the team. Sheereen (Customer Manager) made us feel so welcome to our new house and was really disappointed she didn’t get to show us around because of the new pandemic measures in place. The welcome pack and gift were a really nice touch and was greatly appreciated, adding to the special flair Strata add to make moving in a celebration. Due to some checks not being made because of the pandemic, the garden wasn’t turfed for our move in date, but this was sorted within a couple of weeks by Craig (Site Manager) and Sheereen. There have been some issues with the cabling for BT so we don’t have WiFi yet. Virgin has been set up, so we could have gone with them however we are choosing BT because of employee discounts. There was a small leak in the toilet, but the plumber was sent out the same day we discovered it. We didn’t have any bins for the first week, but these were delivered shortly after we asked where they were. We are just about to send the snag list off but there aren’t any major works to be completed, just cosmetic touch ups. Despite the minor issues, Sheereen and Craig are determined to get them fixed which really makes a difference as you feel like they care.

Gemma · 30 July 2020

★★★★★ 5/5

Trustpilot

Fabulous!!!

(Ambition - Leeds) Fabulous!!! Despite the ongoing pandemic, Strata has stood by us with absolute care and professionalism. Sheereen Ali, our Customer Experience Manager, has looked after us for many months. She answered every query or concern in a timely and efficient manner, and really has guided us every step of the way with absolute confidence and positivity. She continues to care for us, even after we moved into our beautiful home. We honestly couldn't thank her enough, and everyone else involved (particularly Craig, and all the builders and teams on site who have been so friendly and accommodating). Thank-you everyone!

Stevie · 27 July 2020

★★★★★ 5/5

Trustpilot

I LOVE my new home 🏠❤️

I moved into my Rosas Home on the Verve site 2 weeks ago and I can’t praise Strata enough. I LOVE my new house. This has been a long process from reservation to completion due to needing to sell my existing house first and Covid19 but Karen Cole and Melanie Borrill was absolutely amazing and reassured me and kept my spirits up throughout the process. I’m delighted to be in my gorgeous new home. To say I love it doesn’t even come close. Karen was brilliant throughout the process and the build spec is fantastic. Ian Guest has been amazing and on hand when I’ve needed any help. I honestly can’t recommend Strata enough and praise them for their excellent customer service and build quality. This was more than a house to me, this is my new beginning and an amazing home to start the next part of my journey and the Verve is a brilliant site and great location. I’m so happy I’m part of the Verve family.

Vicky · 24 July 2020

★★★★★ 5/5

Trustpilot

Strata, Anthem, Beverley

Moved into my new house August 2021. Everything was done to a professional standard, of course there were a few minor issues but nothing too bad. Quality manager and other staff were always available, willing to listen and have been a massive help. All issues raised have been solved quickly and at a time that suited me. Customer care team also responded very quickly when contacted. Would recommend Strata to anybody.

Joe · 22 April 2022

★★★★★ 5/5

Trustpilot

Review up to exchange and choices - Ambition Leeds

I have recently exchanged on a plot at Ambition in Leeds. This is the first part of the process with Strata, however so far I have been really impressed with the attention to detail and communication.Sheereen contacted me promptly when a plot became available as she was aware of my interest in a Pareti. She has been great in answering questions throughout the journey and was really helpful when choosing options this week. Navigating Covid is a challenge for all business' so I appreciated Sheereen giving me the opportunity to visit the site and view all the choices before making the decisions.

Adam · 25 June 2020

★★★★★ 5/5

Trustpilot

Our 2nd Strata Home review!

I have bought 2 homes with Strata, one being my very first home 3 bed semi at 18 years of age and now a 5 Bedroom with my Fiancé and baby boy. Both home buying journeys have been interesting (on my behalf) but without the care, compassion and support from Emily and Penny, we would not of made it through! What I love about Strata is that they are real with everything, pricing being a key point. Nothing is ever too much hassle and the customer care point are absolutely fantastic. There were many times we faced obstacles and with the guidance of the Directors/ Managment team, Emily Hudson always resolved our queries with a smile. Design/ style; Strata only provide the best quality! Our carpets are so luxury, plinth lighting, kitchen work tops, doors, everything is 10/10 quality. The rooms are all spacious, regardless if it’s a 2 bed or a 5 bed, the high ceilings are to die for and one of the main selling points for myself! Strata could not of done any more for us. I 100% recommend Strata and will be a customer and a promoter for life. Elle, Rhys and Parker 2020 Finesse and prior Intrigue.

Elle · 12 June 2020

★★★★★ 1/5

Trustpilot

Hi…we recently

Hi…we recentlyComplained about strata not finishing our garden as promised , despite promise after promise. We are pleased to say that strata responded immediately after our trust pilot review and our garden is finally finished. Have to mention Maggie from strata in customer care , who has always been very responsive friendly and straightforward.Thanks Maggie.!

Carol · 2 October 2023

★★★★★ 1/5

Trustpilot

Major Design Fault And No Support From Strata

I have lived in a Strata built home for three years, and while there have been several issues during this time, one recurring problem demands to be highlighted due to its severity and the impact on multiple households in our area.

Ashraf · 5 February 2026

★★★★★ 5/5

Trustpilot

Review based on recent customer service…

Review based on recent customer service for snags and repairs. Nikki Burrows has been a great addition to the customer support team by dealing with enquiries promptly with clear communication. The maintenance guys Jeff & Malc who have visited recently to carry out the work have done a great job ensuring the work was carried out professionally.

Jason · 1 August 2023

★★★★★ 5/5

Trustpilot

Thank you to the Strata onsite and aftercare team

it is almost more meaningful when you get looked after well after making a purchase. We bought at Strata 360 with the truly wonderful Charlotte and team. The aftercare has been just as good. My thanks to Ryan (on site) and Ally in customer care. I've not been around with work overseas and then being stranded by COVID but it has been so reassuring to hear how well the family have been looked after. Thanks to all of you.Been a great experience for us from start to finish (and Im sure will continue)

Mark · 28 March 2020

★★★★★ 5/5

Trustpilot

Fantastic experience so far with Esna at Belong

We are currently in the process of buying our first home with Strata after first visiting their Belong show homes almost 18 months ago.Esna has been fantastic from day one and nothing has been too much trouble. The service and detail of everything has been excellent, even down to a beautiful ‘reservation manual’.The selection of kitchens, bathrooms and additional extras are very impressive and far superior to that I’ve seen offered by other developers. We can’t wait to move in! I’ll write another review when we do.Thanks again Strata, and thank you Esna for your patience!

Jade · 27 March 2020

★★★★★ 5/5

Trustpilot

Great customer service

I dont usually do this but I would just like to write something about the lovely person at the Kudos strata development.Kathryn Read was amazing with my wife and I, staying late to help us secure our dream home and generally being very helpful and honest with us. Kathryn was also very helpful the following day when we had a million and one questions to ask her, she answered them all and was honest and open about everything.Thank you Katheryn, hopefully have a glass of water with you when we complete....

Paul · 23 March 2020