Strata Bolsover reviews

★★★★★ 5/5

Trustpilot

James is an absolute blessing!

Hi. I would just like to say a hearty thank you to the entire team at Strata for my making my journey truly exceptional. It has been nothing short of a dream for me. From sales (Kerry) to aftercare (James) the team have been great. The quality of the build is truly maxing particularly in comparison to other developments from personal experience of many. It was my first home and 5 years on I finally settled for Strata and I am glad I did!I would particularly like to say to say a huge thank you to James for being absolutely superb in seeing to the issues I’ve had. Nothing major buts lots to get through. A year on and he still made every effort to ensure each and every single issue was addressed to the utmost standard. Amazing at maintaining contact and updating each step of the way, with a busy working schedule this isn’t always easy so thank you. He was extremely understanding and ensured no job was too big. More people like him would certainly make the world a much simpler place to live! I couldn’t thank him enough for his efforts. The team on the day (Keith & Karl) were so amazing and understanding too. They went out of their way to ensure any additional work was also addressed. So kind and considerate. Thank you for all you did. Finally made my house a home ☺️

Shamaila · 13 March 2020

★★★★★ 1/5

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We would pick our Taylor Wimpey new build over our Strata property

We have purchased two new build properties in the last 4 years - one from Taylor Wimpey and one from Strata. Our Taylor Wimpey home was completed to a far higher standard, and handed to us in a much better state than our Strata home. Having previously owned a new build property we were prepared for the odd snag and issue but nothing could have prepared us for the experience we have had with our Cologne property on the Belong site. The day we completed on the house turned out to be a complete disappointment. We were just handed the keys at the sales office and told to let ourselves in by the sales representative who had dealt with our sale from the beginning. The house was filthy and our hearts sank as we started to spot the issues.Our house was initially due to be finished in February 2020 but we completed on 29th November 2019. After voicing our concerns that the house would be rushed and not completed to a satisfactory standard, we were reassured that our house would be finished to a show home standard - unfortunately that was not the case.The house was handed to us with:- walls not plastered, and one with pencil marks left exposed- bathrooms not sealed properly (doors and walls not sealed)- poor grout and mastic work throughout the 3 bathrooms- exposed nail on underside of bannister which had also not been completely painted- dinted and scratched doors (kitchen cupboards, wardrobes, walls, back door and loft hatch)- doors which hadn't been sanded down- extremely poor plastering throughout the property especially around lights and sockets- open holes above kitchen units and a large bulge around a plug socket in the lounge- discoloured grout in all bathrooms- jagged tile edges around windows in bathrooms which needed to be replaced- shaver socket in the wrong place and not the right colour even when we paid for the upgrade- unsealed box work behind toilets- wires hanging down from kitchen strip lights which were also damaged- wonky tiling, toilet seats and bath panel - leaking window due to how the handle is drilled onto the frame- unfinished patio work and ongoing issue with the garden- dirt throughout the property as it was not sparkle cleaned before it was handed over to us- marked and dirty walls throughoutAnd the list could go on.We had no contact from the sales representative after our moving in day to see how we were getting on which was extremely disappointing.The site itself is poorly run in terms of health and safety. We know that we are living on a live site but a property should not be handed to a customer if someone's safety could be compromised. We have had huge HGV lorries and vans mounting the curb directly outside our front door and have parked or waited there. There is not enough parking for the contractors so their vans and cars are just parked anywhere. Vans fly up and down the road which has been diabolical in terms of the amount of mud on the road. The road is not swept enough to keep it clear. Again on our Taylor Wimpey site there was amble amount of parking for the workers and the roads were continually swept throughout the day to keep them clean. The lack of communication from site has been a huge issue. We have had contractors booked in to come and correct issues but we have not always been given times when they are coming so we have had to wait in all day. We have been told that they are coming but they don't show up. Many come just before they leave site, and some don't know they are expected to do the work till they go to leave the site office and therefore have rushed the job and come in making us as customers feel awkward. Because they are in a rush, some have made a poor effort at correcting the issue creating more work.We have been handed over to customer services now and hope that our experience improves. This move was suppose to be an exciting time for my family due to relocating from the south coast but it has caused nothing but upset and stress.

Jenna · 15 February 2020

★★★★★ 5/5

Trustpilot

Our first new build home

My daughter and I have bought our first brand new home together at Strata Encore. We chose our plot before the turf had even been turned. It was exactly a year from walking into the sales office where we saw the plans of the Cologne house, to walking into our beautiful new home. Melissa in the sales office has been a wonderful ally and friend, cheerfully putting up with my excitement and giving valuable help and advice. The quality and finish of the house is excellent. We have had only very minor snagging items which were quickly and efficiently dealt with. Being one of the first to move onto the site there is naturally still a lot of building work going on, but the lads on site and Tom the site manager are all really helpful and friendly.All in all this has been a good experience, the end to a rather fraught couple of years. Thank you Melissa, Tom and the team

Louise · 2 February 2020

★★★★★ 5/5

Trustpilot

Attraction

My husband and I have recently bought a new rosas house with strata on the attraction site. From the moment we stepped in the sales office jayne looked after us and made us feel very welcome! Nothing was ever too much trouble and she was very honest with us, even when I was having doubts she didnt try and and push for the sale like most would but gave me facts about all my concerns and left to me have a good think about it. Jayne kept us informed throughout the whole journey and we were never left waiting to find out what was happening with our house! Our move went very smoothly thanks to jayne and craig, they have been fab! If we have had any problems Craig has got them sorted very quickly! The after care has been great and cant fault it! Only 1 downfall we found was that the cleaners that had been in before we moved in didnt do a very good job.We are very happy with our lovely new home! And we a re so happy we chose strata! Thankyou so much jayne and craig, we really appreciate everything!

Kristina · 20 January 2020

★★★★★ 5/5

Trustpilot

Excellent customer service

Popped into the new Strata site at Beverley,Having not considered a new build before we were given the grand tour of the complex by Jen, the build quality looked second to none, lovely show homes and good sized plots. Jen was a very gracious host and in no way pushy, we will be watching the next phase very closely indeed.

Paul · 20 April 2023

★★★★★ 5/5

Trustpilot

First-Time Buyers

From reserving our home at 360 to moving in, our experience with Strata has been phenomenal. As first time buyers, Charlotte was excellent. She put us in touch with Taylor Bracewell and the team at the Mortgage Bureau who collectively made the process very simple. Charlotte has provided us with clear communication, advice and kindness. Our experience with Darren and Ryan has been very positive. They are both highly attentive and personable and have been on hand at a moments notice to handle any issues. We are really impressed with the community building ethos that Strata promotes. The wreath making workshop and Fika mornings are something that I have loved taking part in. Thank you Strata for our beautiful home!

Alice · 12 January 2020

★★★★★ 1/5

Trustpilot

Damaged vehicle on strata site

Damaged my tyre on the site in Beverley, fully open to the public yet they’ve still got raised drainage/ironworks sticking up out the ground, clipped it with the car and now got a wedge taken out the side of my tyre. Vehicle is off-road until it’s been fixed. Strata are very slow to reply or ignore my email entirely.

Sam · 19 May 2023

★★★★★ 5/5

Trustpilot

Flawless experience at Encore

I've loved every minute of the buying process with Strata. We moved to Encore last month and this being our 3rd new build, we knew what to expect. Melissa and Tom are both lovely and so happy to help with anything. The build quality is much better than our previous properties and the layouts of the properties are generous and designed for family living. Strata have it nailed in terms of the customer experience in my view. I do have minor snags, which you'd be naive not to expect with buying a new house, but anything that needed sorting straight away has been sorted, and the minor cosmetic things will be done after 6 weeks and I'm more than confident in Tom and the team. I can just relax now and enjoy Christmas in our forever home, thank you Strata, I LOVE IT!! Sarah and Scott

Scott · 15 December 2019

★★★★★ 5/5

Trustpilot

I would like to commend Sheereen Ali…

I would like to commend Sheereen Ali from the Strata branch in Leeds, Seacroft, for her excellent sensitive and professional people skills she has demonstrated towards me whilst making enquiries to hopefully purchase one of your properties. Sheereen made me feel at ease clearly explained the buying process without using jargon, and went the extra mile to provide me with answers to question asked and was transparent enough to seek advice if unsure so as to avoid misleading me. Such a warm, welcoming, personalised and professional service. Sheereen is truly an asset to your company.

Juliet · 6 December 2019

★★★★★ 5/5

Trustpilot

Strata Homes at Verve - customer service experts

We've recently been lucky enough to fully reserve our perfect property on the Strata Verve site.From the word GO! Karen has been an absolute dream. Karen was on holiday the first time we went to see the site and the plot plan and Julie was filling in for her. Julie was absolutely fantastic as well and jotted down our details for Karen to give us a call. Were tied into a rental property and need some extra time to pull together some loose ends before we can complete and as such Karen did everything she could to find us a plot with the house type we wanted which fit perfectly into our timescale.In addition to this, Karen managed to pull together a fantastic incentives package for us which really helps us out as first time buyers on a budget. Every question I've had has been answered in full and everyone on site and everyone involved in the process has been so kind and so helpful.We've picked up our reservation manual now which is a gorgeous ring bound book which contains step by step details of the whole process and detailed plans of every single part of the house. This building company seems to be so focused on customer service and customer care and their ethos is world's apart from all of the other builders we visited. (a lot!) I couldn't be happier with the process so far and I can't wait to see how the rest of our journey goes.Emily & Adam

Emily · 30 November 2019

★★★★★ 2/5

Trustpilot

Good service when buying, but dissapointing service when finishing the Estate

We have had a mixed experience with Strata. There are some strong pros and cons. Positives include mainly the service we received prior to buying a house and negatives are around finishing the site once houses have been built. Pros: 1. Strata is definitely standing out from all the other companies, as they seem to be focused on building quality houses that customers would genuinely be happy with. We dealt with them for 12 months during the process of buying a house. They were committed to providing the best service possible during this time and would do whatever was possible to ensure that we were happy. 2.Charlotte, Jessica, Tom and Sale’s Manager and the builders were very helpful during the whole process. 3. The houses are done to the highest specification ( sinks, taps, showers, carpets, tiles) and they have one of the best house designs we have seen available. Cons:1. The door to the balcony that was installed was either not quality checked or left on purpose not working properly. It turned out that there was a big gap that was letting the cold in. It looked like the door was dropped during installation and a piece on the bottom of the door snapped which is why it was not working. The part that the door was dropped on was glued together. This should have never been handed over to the customer like this, as we ended up having it completely replaced, after many people attending the site and disagreeing with each other how this should be handled. There was lots of stress and issues and massive delay involved in this process.2. When we moved into the house by the end of March 2019, we were told that the Estate will be fully finished in April, we are almost in December, so 8 months have passed and it does not look like is still anywhere near finishing.It looks like that with no Site Manager overlooking it, this has all been left without proper attention, which is not very respectful of the people who have bought the houses. Price of the house includes finishing the site. I think this situation is not supervised appropriately and progress on the site is not prioritised in any way. Weeks have turned into months and there are so many days going by and there is nobody on the site. If there was urgency put on it, this would get done within a month.There are many days going by with nobody on the site and things are very often started and then left for weeks without anybody attending them, making any progress ‘painfully slow’.I contacted Customer Care Team, who tried to help but there is not much information they able to get hold of. I contacted the Complaints Department 3 times and I have not had a professional, detailed reply to what has been raised. They main reply is that they are awaiting for some information, but they are unable to get proper answers that commit to any schedule, plans, dates or general action. The Complaints Department said they will speak to the Adoption Engineer, who within 4 weeks was able to answer only 1 question out of the few. The Complaints Department has been unable to gather information from the Adoption Engineer, which shows that there is no action plan in place. 3. The site looks messy, the plants, weeds, hedges, plants with thorns are overgrowing and covering pathways. Rubbish after builders have not been fully finished. Nobody remembered to switch on lampposts and it takes weeks to switch them (it is still not done). Almost the whole road has been finished but the last part has been left now ( the last 10 meters) and it has been like that for about 3 months ( with iron work raised)

Dorota · 29 November 2019

★★★★★ 5/5

Trustpilot

My overall experience with Strata has…

My overall experience with Strata has been great. I made the decision to purchase the property within a couple of weeks of visiting and must have been to the show home half a dozen times.The ladies there have shown me around and answered all sorts of weird and wonderful questions I had. Danielle was my main point of contact and has kept in touch once the sale went through to make sure everything is OK and chased me for the snag list which I completely forgot about.I've been in the house for just over 2 months now so hard to say whether it's going to withstand the next 10 years of my antics, but so far so good, it's well built and there aren't any (or I haven't found any yet) 'sweep under the carpet' jobs - nothing that looks good until you use it etc. Which I know is the case with some other builders.Overall experience was great and I'd recommend!

Michal · 22 November 2019

★★★★★ 5/5

Trustpilot

Selling your house the Strata way

Attended a useful and thought provoking session on ‘selling your house’ at 360 today. As always Charlotte was very welcoming and hospitable and ran a great session. A great way to provide added value to their clients and show Strata’s commitment to supporting you through the whole process.Don’t think you know everything, because you may not. If you have a house to sell, this workshop is well doing, even if it’s only to convince you’re already heading in the right direction.Brian & Sheryl

BRIAN · 9 November 2019

★★★★★ 5/5

Trustpilot

360.

We were originally purchasing with another developer but we visited the Strata sales office on a whim.The best decision we made!Charlotte has been absolutely fantastic from start to finish. She has really looked after us throughout the buying process from our first meeting right through to completion and beyond.We moved into our home a month ago and are really happy.We've had a few snags and an issue with our plumbing which the managers on site have sorted quickly for us.We would definately recommend Strata to anyone looking to buy a new home.Thanks again to Charlotte, Ryan & Darren and everyone at Strata.

Rebecca · 5 November 2019

★★★★★ 5/5

Trustpilot

Fantastic house builders

We have had a fantastic experience buying a house through strata. With being first time buyers we didn’t really know what to expect, but Tami and her team have been amazing, keeping us updated along the way and answering any questions that we might have. From day one we were never pushed into buying a home which really put us at ease. We have now been in our home 2 weeks and we love it! Everything from the size of the rooms in the house to the build quality has exceeded our expectations. The building team are around almost every day if you have an issues and they will then sort them within a realistic time frame, mostly the very same day. Thank you to the whole team at epitome for making our experience so enjoyable.

Catherine · 31 October 2019

★★★★★ 5/5

Trustpilot

Extremely Happy.

We moved into our new home which is on the Encore development 3 weeks ago. We have had nothing but a positive experience from start to finish. From initially going into the sales office to speak to Melissa to actually reserving and completing, everything has been dealt with professionally and we would definitely recommend Strata to anyone. Melissa has been and still is great and isn’t pushy in the slightest, was always happy to help and always got back to our queries in a really short time frame and having since met Tom and Dan who are the site managers, we feel they are equally as helpful and professional. As of yet we haven’t had hardly any issues at all and the odd thing we have mentioned has been dealt with that very same day!!! They have even offered to sort things for us that isn’t their responsibility! Overall we couldn’t be happier in our new home and cannot praise Strata and all the staff we have dealt with enough.

Bethany · 17 October 2019

★★★★★ 3/5

Trustpilot

Not a bad house but external is shocking

I’ve moved into my Strata Aura plot 4 house about 5 months ago, the general build quality is good with the expected snags but nothing too excessive. Most of which have now been resolved. My main issue is the the poor drainage across the property. The garage foundations where laid about 3 foot too high which has resulted in a massive chunk of my supposedly lawned grass being concrete. There is also a drainage issue around the area as this was is constantly wet and water physically coming out of the brick wall which has already caused damage to the brick work. The grass is also uneven everywhere and drainage from the house above is draining straight into my garden which has killed all of the grass. This has let the whole house down as it’s not suitable to be used by my 2 year old. Not getting any where with getting it resolved, I just find it shocking especially seen as I’ve had to pay for the turf, also had 2 man hole covers in the garden which shouldn’t of been and 3ft of concrete spanning the length of the garden which had to be resolved by building a wall and stoning the area. The grass needs to be relaid with suitable drainage installed.Hopefully this can be resolved and I can amend my review to 5 stars if not will have to be the other way round.

Callum · 12 October 2019

★★★★★ 1/5

Trustpilot

Poor drainage - no rectification work done/planned

Even though I have rated only 1* I have to stress I am happy with my house and rectification work carried out after initial settlement - I have a Seville at Definition Derby. My low rating is due to the poor drainage of the area of That is visible - my garden. It is a total bog, and unusable. My extended patio is permanently damp, and despite my complaints Strata are are refusing to do any rectification work because I have ‘no standing water within 3 meters of my house’. They have sent TWO inspectors who both said there was a problem on the lawned area, but still Strata refuse to help with the problem. I am not a happy Strata customer!Hi Izzy, in response to your comments about the work I’ve had done, ie extra patio slabs. These were laid professionally, and using the hardcore provided by Strata. The amount of hardcore was excessive for the area, but the site manager suggested I use it all anyway, saying its won’t do any harm’ - so it was all used! How can this make the work done responsible for the inadequate drainage in the entire garden? My garden, for your information, slopes down towards the house quite sharply - the top of the garden is as bad at the lower end.

Valerie · 10 October 2019

★★★★★ 5/5

Trustpilot

Better Call Jeff!!!

Jeff has been nothing but just all round exceptional. No request was too big or too small and he did all our repairs perfectly. Our request to fix our stairs and the post house settling cracks was dealt with very timely and was done to the expected professional level. The great sense of humour was a bonus, thank you.

Mazvita · 25 April 2023

★★★★★ 2/5

Trustpilot

Strata - Kingswood, Hull

I really didn't want to write this review but it's getting to the point where we are beyond frustrated - this has lasted for around 4 months now.The main issue on this development is the Affordable Housing which I would like to warn people of. The Affordable Housing has been placed on the entrance to the development and to say they are causing massive issues is an understatement. The children leave toys, bikes, scooters (you name it) in the road (even overnight!) and we physically have to get out of our cars and move the items out of the road. Children sit and play in the road, which is just kids being kids, but when a 2 year old runs in front of your car whilst their parents watch and don't seem to care is beyond a joke, I've also had some kids ride bikes purposely in front of my car and one day someone is going to get hit or killed. The amount of times I've had to maneuver my car between a parked vehicle and a group of 5 kids sat in the road is ridiculous. There's rubbish left in the street which I admit may not be from the Affordable Houses but I've seen people drinking cans of lager in the streets outside of their houses. Leaving inflatable pools in the street.There's also now been reports of antisocial behavior such as shouting and smashed windows. Some neighbours have complained of worse behaviour but as I haven't witnessed it myself I won't comment. We've complained to both Strata and the people who own the Affordable Houses and nothing has still been done.Honestly this is more of a warning that if you want to buy a house on this development come and check the area out first and decide for yourself. This area is going to look unkempt and rundown very fast if this continues. If I'd have known this is what the estate was going to be like I'd have never have bought a Strata Home. I've spent so much money on a 'luxury' house and I'm getting far from luxury.

Demi · 30 August 2019

★★★★★ 5/5

Trustpilot

A Massive Thank You

We would like to thank Zoe and Greg at Strata Temptations Burton on Trent for all their help in moving into our new home. Not the easiest of house moves due to the chain on this one, however Zoe”s professionalism and passion in helping her clients made sure we were always kept up to date on how things were progressing. We also had excellent support from their appointed solicitors during the purchase process. The initial pre-moving in tour provided by Greg to explain various aspects of the house was first class and made the move in easy in so many ways. Thank you to you both, we love our new family home!Catherine and Grant and Family

Catherine · 23 August 2019

★★★★★ 5/5

Trustpilot

Fab service from Esna & Charlotte at Belong, Eckington

We first went to the belong site at Eckington to look at the show homes. The service we received was really good and the quality of the homes were far better than others we had viewed. From initially visiting not intending to buy, to reserving the plot and using the assisted selling scheme has been very smooth and Esna and Charlotte have been fantastic at every step making things stress free and there to answer any questions. Strata sold our house in two weeks getting almost the full asking price. We received a legal pack straight away and there was no pressure in using their mortgage provider. Esna helped us choose our extras and made it an enjoyable experience. We didn’t feel pressurised or rushed in anyway and explained everything clearly. Fantastic service!Thank you Esna and Charlotte, we can’t wait to move in!!

Jenny · 22 August 2019

★★★★★ 5/5

Trustpilot

Jeff is the best!

Jeff was very polite , helpful and went above and beyond to advise us on tips and also filled in some holes for us . He was quick and efficient with all the jobs . Nice man , we felt like he really cared about house. Thank you for sending Jeff our way!

Lyndsey · 4 October 2023

★★★★★ 4/5

Trustpilot

Big thanks to Zoe and Greg, Temptation site

We have been in our beautiful new home 3months now and couldn’t be happier.Zoe and Greg have been amazing. Reserving the plot with Zoe and her helping us through every stage until moving in. It was stressful but Zoe was always happy to assist and support.After moving in Greg was always on hand to help with any issues and always happy to help despite how busy he was. Any issues were resolved in a timely manner. Strata on the whole have been amazing and the process of buying a new house made a lot easier by the whole team. Big thanks to Zoe, Greg and Temptation strata

Hayley · 18 August 2019