Every review we hold for the Bognor Regis office, from every platform, shown as written. First names only.
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5/5
GoogleVery supportive in every aspect. I just want to mention one thing: it would be very helpful to have all the related information about the property readily available so thereβs no need to ask for it each time.
Nicky Β· 13 September 2025
Agent replied Β· 12 December 2025
Dear Nicky Shah
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleI'd just like to thank Kerri, Hannah,Jamie,and Simon for finding me a lovely tenant for my flat. I do hope that she stays for a long time ! Also for sorting out the paperwork regarding the letting of the property, lease, inventory etc. I would just like to say that Leaders have been very professional in every way and I would thoroughly recommend them.
Jacqueline Β· 19 June 2017
Agent replied Β· 17 June 2024
Hi there, thank you for taking the time to leave a review. We are delighted that you have been happy with the service and would thoroughly recommend us. We will be sure to pass your kind words onto the team.
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2/5
GoogleI have always found the staff at Leaders polite, big on promises but slow to action problems. I don't blame them entirely [3 property managers in 12 months], but the incompetence/quality of most of the trades people they have instructed to carry out work defies belief.
Thank goodnesss for Hugo. He has listened to, and addressed, my issues [ 1 of which had been oustanding for over 6 months]. He has done everything he could to resolve my problems, and checked up to make sure I am happy with what's been done.
Peter Β· 20 November 2023
Agent replied Β· 17 June 2024
Hi Peter Hutchings, we appreciate your honest feedback, as we are always looking for ways to improve.
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5/5
GoogleWeβve rented from Leaders for nearly four years . The property manager for the flat we was in Louise Humes always went above and beyond. She communicated effectively and efficiently. Any issues we did have were dealt with promptly. Thank you Louise itβs been a pleasure π β¦
Lucy Β· 18 June 2022
Agent replied Β· 17 June 2024
Hi Lucy, we appreciate your positive review about your recent experience with the team at Bognor Regis. We are pleased that the team were so helpful in your experience. Kind Regards, Leaders
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2/5
GoogleThe team at Leaders are pleasant enough to work with but had 2 issues with regards to the transaction.
Issue 1 youβre forced to go through a security check process via Lifetime Legal that charge Β£70 for something that costs Β£4 with anyone else, they then offer you a free 2 months lifetime legal subscription that auto renews after 2 months unless you cancel, costing more money. Lifetime legal will then offer you conveyancing services, thing is if you donβt take up the opportunity youβll still be enrolled in the subscription plus need to go through the process of security checks with another solicitor, but that will only cost you the Β£4 mentioned.
Issue 2 property purchased was a retirement apartment. Before moving in we were required to fill out some necessary forms, and were blocked from moving in until that was completed along with a demo of the pull cord alarm system. Leaders were apparently aware of that but didnβt notify us of the requirements.
Nigel Β· 21 October 2023
Agent replied Β· 17 June 2024
Dear Nigel Skeet,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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5/5
GoogleMarcie was fantastic and went above and beyond to help sort my maintenance issue
Laura Β· 3 October 2024
Agent replied Β· 24 October 2024
Dear Laura Milinczuk
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleTaylor was Excellent throughout my purchase. She went out of her way to accommodate viewings and check ins during a long and complicated purchase process. I would recommend.
Rob Β· 19 January 2024
Agent replied Β· 17 June 2024
Dear Rob Smith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleMarcie who works from Bognor and Portsmouth office has been super helpful and efficient in trying to solve some problems with our property, subsequently when we asked her to serve a section 21 Marcie explained how the process worked. She has been patient when obtaining the best quotes for the removal of belongs left behind by the tenant, Marcie has gone above and beyond to make it less stressful she is easy to talk to and is an asset to the company.
Christine Β· 4 April 2025
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5/5
GoogleWe are very grateful to Betty for help in finding an new flat and for our commitment, thank you wholeheartedly for your help, for helping us quickly, she is a great person and I recommend Betty wholeheartedly Xxxx
Thank You very much Xxx
Patrycja Buczkowska and Piotr DworuchaPositiveResponsiveness, Quality, Professionalism, Value
Patrycja Β· 27 August 2021
Agent replied Β· 17 June 2024
Hi Patrycja and Piotr, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Bognor Regis. Thank you for your kind comments about the service you received from Betty and so pleased she could help you find a new flat.
Kind regards
Customer Care Team
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5/5
GoogleThanks to Louise Humes who manages our property promptly, efficiently, and takes great care with details.
We have been with Leaders in Bognor for 5 years, and she has always provided a 5 star service.
Michael Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Michael,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleVery good service from Deepali, helped us every step of the way and would call to give us information we needed, not just emailing like some places. Would definitely use leaders again.
Reaper Β· 13 September 2025
Agent replied Β· 12 December 2025
Dear Reaper Ml3
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleJoshua Stewart has been a great help in getting my flat let out. He has communicated well and always been quick to respond to any questions I have. Heβs efficient and helpful! Highly recommend!
Juliet Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Juliet,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI recently had the absolute pleasure of dealing with Hugo and I cannot stress enough how impressed I am with his exceptional service.
From start to finish, he went above and beyond to ensure a seamless and stress-free experience. It's rare to come across a manager that genuinely cares about their clients, but Hugo truly sets the bar high.
One aspect that truly impressed me was his dedication to finding the right solution to all issues by listening and then proactively proposing the most practical options.
Hugoβs communication was outstanding, he promptly responded to all my queries, whether through phone calls or emails, and kept me informed at every step of the process giving me peace of mind..
A Β· 23 July 2023
Agent replied Β· 17 June 2024
Dear A Ezbiri
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHouse purchase (no chains) completed in under 2 months!
Sophie and the team were fantastic, I would not hesitate recommending the Leaders Bognor team to anyone buying or selling!
Dominic Β· 21 September 2023
Agent replied Β· 17 June 2024
Dear Dominic Youldon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleThe worst agency ever .My brother use to rent from them one day he got attacked with a kitchen knife by a lady who seems to have serious mental health.The agency or landlord never informed that he is not safe is that house .One month since this happened still never heard anything from the Property Management every single time when I call never available always hearing excuses that he will give a call back .Guess what !nobody come back to him yet at least to apologies or to hear some empathy.
Liliana Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Liliana Sirbu,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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5/5
GoogleWorking through a complex, detailed and unusual project concerning eleven tenancies, I counted myself fortunate to have the assistance of Andy at Leaders, Bognor Regis. His knowledge of the property and tenants combined with his experience and expertise proved invaluable in progressing the matter, including the provision of information and advice, site visits, coordinating meetings and communicating with tenants, third parties and me quickly, effectively and professionally. On all occasions, Andy replied by return and fully, often attending to matters outside his usual remit and, therefore, I am very happy to recommend him unhesitatingly.
Martin Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Martin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleQuick to respond...friendly and helpful.
Lisa Β· 13 April 2026
Agent replied Β· 16 April 2026
Thank you for your feedback! We're so pleased to hear you found our team quick to respond, friendly, and helpful. We really appreciate you taking the time to share your experience!
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5/5
GoogleOlivia was very nice,supportive and helpful through the whole process for renting.The team was professional, efficient, and exceeded my expectations. I highly recommend!
Angelina Β· 20 December 2023
Agent replied Β· 17 June 2024
Dear Angelina Angelova
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleI have only put one star as this agent can't be bother to get sales staff in on a Saturday and I am still waiting for them to phone me about a property i am interested in buying. The young lady in the office on Saturday 18th June 2022 said she would get the sales staff to phone me, it's now Tue afternoon and STILL NO PHONE CALL. Maybe they are TOO busy selling homes to phone me
Norman Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Norman Gunther,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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5/5
GoogleVery good. Couldn't help enough. Anytime I needed information or something explain there were there a phone call away. Special thanks to Betty. She was polite, knowledgeable and always smiling.
Sylwia Β· 18 June 2023
Agent replied Β· 17 June 2024
Dera Sylwia
Thank you for your kind words i will be sure to pass them on to Betty , very much appreciated.
Simon Wickenden
Branch Manager
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5/5
GoogleHugo T has been an absolutely amazing support and helped sort out an issue that has been ongoing for over a year. He listened to what we needed and took such care in ensuring we got a good deal, kept us informed regularly and made us feel really listened to. Once he got involved the issue was felt with quickly and I couldnβt be more pleased with the service he has provided.
Sophie Β· 21 October 2023
Agent replied Β· 17 June 2024
Dear Sophie Buchanan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI have dealt with Leaders for 20 years and have always found them brilliant. This why: they are responsive, efficient and always know what is going on. You don't have the anxiety you have with many organisations you deal with today, which gives you confidence.
i would like to mention Hugo Tansley in particular, who is so very professional, helpful and a pleasure to deal with.
So, 100% from me.
Nick Jarman
Nick Β· 21 October 2023
Agent replied Β· 17 June 2024
Dear Nick Jarman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleMany thanks to Leaders real estate agency and personally to specialist Betty for their high professionalism in the selection of housing, impeccable organization of work, reliability and focus on results! This is the best agency in the city, where they take money for results, where all your wishes will be taken into account, where you will be provided with highly professional support from specialists, and Betty is a knowledgeable, competent specialist and a wonderful and decent person. I recommend it to everyone!!!!
Natalija Β· 25 October 2020
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5/5
GoogleWe are currently buying & selling with leaders. I cannot fault them. Shawn in particular has been amazing from the start. Not only has he been open & honest with us, he has communicated and guided us through every step as this is our first time selling.
The turn around time from finding our dream home, to getting ours on the market and Sold STC was excellent.
Would definitely recommend.
Thanks again to Shawn at Leaders.
Jodie Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Jodie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.