Leaders Lettings Bognor Regis reviews

Dear Dan Hanson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Kelly Thank you for your review, I am very glad we were able to assist, I will be sure to pass your comments on to Betty Kind regards Simon Wickenden Branch Manager

Dear Toby , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Doreen Callaway, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More

Hi Simon it’s a shame for us to read your comments and learn of the negative experience that you have had with us here at Leaders. We always aim to ensure maintenance is carried out in a timely manner and can only offer apologise if this hadn’t been the case for you. Proposed deductions that are put forward at the end of the tenancy are calculated after comparing the inventory report conducted at the beginning of the Tenancy with the check-out report produced at the end of the tenancy, the report produced establishes if there are items which are deemed to fall under the responsibility of the vacating tenants. After reading your comments we can appreciate why you may have been unhappy with the deductions put forward but understand these were accepted. If you did not want to accept the proposed deductions put forward then a dispute could have been raised with the TDS using the details provided on your deposit protection certificate. We’d like to offer our apologies for any disappointment caused throughout your experience with us and regret that you feel the service received hasn’t been up to the high standards expected of us here at Leaders. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Leaders

We’re saddened to read your comments about us here at Leaders and our team in Bognor Regis. We pride ourselves on providing exceptional service to our customers and are disappointed to hear that your experience with us has been anything less than great. We can appreciate why you may be unhappy because of the costings that were put forward at the end of the tenancy, it can be noted that these costings were calculated after comparing the inventory report from the beginning of the tenancy with the check-out report produced at the end of the tenancy and the report identified several items which were deemed to fall under the responsibility of yourself as the tenant. I feel it important to advise you that the costings we put forward were done so on behalf of the Landlord as we were instructed by them to do so. We’d like to offer our apologies for any disappointment caused throughout your dealings with us and regret that you feel the service received hasn’t been up to the high standards expected of us. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Leaders

Dear Magdalena Dojucka, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you … More

Hi Chris, we are so happy to read such a great review about the service you received from the team at Leaders Bognor Regis! We recognise how complicated the sale of a property can be but are so pleased that the team have been able to offer so much assistance to you throughout the process helping to try and make this as straightforward as possible. As a business we really value our customers feedback and positive recommendations and we are delighted to have earnt yours! Thank you for taking the time to let us and other customers know about your positive experience. Kind Regards, Leaders

Hi Sheila P Bediako, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Bognor Regis. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

Hi Simone Rowe, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Bognor Regis. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

Dear Mr Randell, Thank you for additional feedback within your review. Whilst I appreciate the Landlord may have requested to you directly that the keys be returned to her it was for this reason that the check-out could not be done at the earliest opportunity. You have mentioned that the Landlord gave her permission for the full deposit to be released on the 8th immediately after receiving the report; I understand you spoke with the Landlord on the Friday the 8th however from our system It can be evidenced that we did not receive confirmation from the Landlord in writing until the 11th. In regards to your communication with staff you have stated that you were initially informed that it would be 3-5 days for the Deposit to be released but were then advised it would instead be 7 or potentially longer due to a backlog. For the sake of clarity I am unable to rely on information that cannot be evidenced therefore I cannot confirm the exact details of any conversations as I was not present during such discussions however I can appreciate if this is was what was relayed why you would have been frustrated. I am pleased to see that the team were able to take the initiative in this instance and release the Deposit to you by CHAPS to prevent further frustration. I have taken on board all of the comments you have provided me with and can assure you that all feedback is taken most seriously and once again I would like to offer my sincere apologies that you felt the service you received fell below the high standards expected of Leaders. Kind Regards Joe Gilliland Customer Care Manager

Hi Francisco, thank you very much for bringing this to our attention. We are very sorry to hear that you are dissatisfied by the service you have received from Leaders, as we set very high standards for ourselves and take it very seriously when these are not met. I have spoken with the Bognor Regis branch manager to discuss your feedback, who advised me that the deductions to your deposit were indeed incurred due to the standard of cleanliness in which the property was left. As the property was fully furnished and there was a pet living there, unfortunately a higher level of cleaning was needed in order to return the property to an acceptable standard. You do of course have the right to choose not to go with our approved cleaning contractors, however if the cleaning is not completed to an acceptable standard, extra cleaning must be undertaken. The proposed deductions to your deposit were down to compensation for a damaged rug, gardening which needed attending to, light bulb replacement, extra cleaning and additional deodorising which was carried out by our recommended contractors. I understand that the Property Management team advised you to raise a dispute with the TDS in order for them to make an impartial decision as to the allocation of the deposit if you were unhappy with the proposed deductions, however, this was not something you wished to pursue and therefore the balance of the deposit was released to you after these deductions. Should you with to discuss this further please do not hesitate to contact us at customerservice@leaders.co.uk.

Dear Anthony Mallender, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team

Many thanks for the great feedback, it really means a lot to us to get your praise. I will ensure all of the staff see this review.

Hi Annabelle Osborne! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team

Hi Dnoluke, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Bognor Regis. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Bognor Regis

Hi Chloe P! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team

Dear Naomi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Hi Richard, we are so happy to read such a great review about Leaders Bognor Regis! We are so pleased to hear that the team were able to provide such an excellent sales and marketing experience. We recognise what a complicated process the sale of property can be and are glad to hear the team were able to offer so much support and assistance to you throughout your dealings with them by keeping you updated. We will ensure your comments are passed onto the team to make them aware of your thanks. Kind Regards, Leaders

Hi Joe, thank you for taking the time to let us know about your experience with the team at Leaders in Bognor Regis, I am so pleased that Betty was helpful throughout the application process however I am sorry to hear that you were unhappy with the condition of the property due to the previous Tenants. From briefly reviewing our system I can see that following the previous Tenants vacation that extensive cleaning works were undertaken to bring the property up to a good standard, I am sorry to read that it has taken you a while to bring it to a standard you were happy with. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback. I sincerely hope that we can improve your experience moving forward through our management of the property. Kind Regards Joe Gilliland Customer Care Manager

Hi Richard Churchman! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team

Dear Ewelina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team