Trusted Agent profile · Bognor Regis
★★★★★
474 reviews across 2 platforms
25 High Street, Bognor Regis, PO21 1RS, PO21 1RS
Henry Adams's office in Bognor Regis, at 25 High Street, is rated 4.4 out of 5 across 474 reviews on two platforms, including 281 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Henry Adams Bognor Regis hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bognor Regis.
Every review we hold for the Bognor Regis office, from every platform, shown as written. First names only.
5/5
GoogleRecently had a property viewing with Charlotte. She was very friendly, professional and extremely knowledgeable, any information she didn't have was sent through promptly after the appointment. Charlotte was super thorough, even covering mortgages, conveyancing and surveys, which others we have dealt with haven't. Thank you Charlotte. You made the experience of viewing a property so much easier. Will definitely recommend you to others.
Thank you Toni!
5/5
GoogleMany thanks to Lucy, who is very helpful to us tenants and always nice and responsive. Lucy is polite, friendly and very responsive with emails. She is always willing to listen and go out of her way to help with anything to do with the house. Well done Lucy! Many thanks to you and the rest of the team,The Best agency in Bognor Regis! Fabulous team- knowledgeable- responsive & professional.
Thank you Juris for this lovely review!
1/5
TrustpilotI am writing this review to express my…
I am writing this review to express my utter distaste and disbelief at the customer service I have received from this business. I recently enquired regarding an apartment which had been advertised by your team on Rightmove and which I was very interested in renting. Therefore I called your team immediately to arrange a viewing. I managed to secure the first viewing of the apartment within the earliest time slot. Once this was arranged (as it was days in advance of the viewing appointment) I had time to think it over and didn’t want to take the chance of losing this property so I once again communicated with your team to see whether I could put an offer in without viewing the apartment as I was happy with the photos posted on the site. I was told that it is not possible and that I need to view the apartment first. After viewing the apartment I spoke to your office immediately to put in an offer and I even went over and above the asking price to secure the property. I was told my offer will be put through to the landlord and I would get an answer the following day. The following day, I had heard nothing, no communication whatsoever so once again I rang your office around midday to ask for an update. I was told the person dealing with it was not in that morning which is why there is a delay but he would get back to me in the afternoon. There was still no communication. I called the office again at around 3:30pm for an update after the flat status had miraculously changed to ‘let agreed’ online. I was then informed that the status was updated to stop further enquiries but they’ve not come to a decision yet but someone will call me back by the end of day (6pm). I can’t help but think that this is not true as every time I communicated it seemed like I was bothering them and was an inconvenience asking for an update on my offer when I was promised a call that day. All I wanted was an update! Fast forward to 5:30pm I call again and was told that a message has been passed for someone to call me back urgently before 6pm. I didn’t receive any call, as expected. The following morning I hoped someone would get back to me first thing having passed the message the following evening… but no call once again. I then called up at 10:45am to be told “We’ve just taken a holding deposit and unfortunately the landlord did not choose you. We were actually about to call you right now!” (Hmm, sure). I wasn’t given any other information and the lady on the phone rushed to end the call but said they would call me back if anything changes. In my humble opinion, they had already earmarked this property for somebody else prior to the viewings. After having to call up 4 times for an update I don’t believe anyone will contact me. I have provided my phone number and email also but I seem to be ignored. I work in a very similar industry and I understand things can get busy, however ignoring someone for over 24 hours and then to be bluntly told their application did not go through is quite rude and disrespectful. Total waste of time and terrible communication. Avoid this letting agency at all costs.
Good afternoon Adrian, thank you for taking the time to give your review and I am sorry that you have been unhappy with the communication. I know James Riley, the Director of the Storrington Office has been in touch to discuss this with you further. As a business, customer service is of the upmost importance.
5/5
TrustpilotThank you Jessica
Being a more mature person I am not technically minded so the thought of having to complete forms online was completely daunting for me but with the help of Jessica I found renting a property through Henry Adams so easy, Jessica helped me through every step from viewing, filling out forms on the internet and just being there to support me and answer all my questions. I am now looking forward to moving into my new home.
Thank you for sharing your experience with us, and best of luck in your new home! We will share this fantastic review with Jessica.
5/5
TrustpilotHenry Adams have looked after the…
Henry Adams have looked after the letting of 8 flats for us for about 7 years and they have done an excellent job. Sophie and her team are very professional and helpful always going the extra mile to help the transition between tenants as smooth as possible.
5/5
TrustpilotGood experience!
Alex was very good and made our transition to becoming first time tenants seamless. Honest and easy going and helpful to the end.
5/5
TrustpilotI would like to say how brilliant James…
I would like to say how brilliant James is in the Bognor branch of Henry Adams.Had a problem in the property.Spoke to James about the problem.Hr was straight onto it and is now being sorted.He s very helpful,friendly,polite and professionel
4/5
TrustpilotI viewed and secured a rental property…
I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using Henry Adam's
5/5
GoogleThis was quite the venture starting in March 2020 with this sale being the third attempt having 2 previous agreements falling through due to vendor apathy at one and found issue preventing sale proceeding on the other. Throughout the process, The communication was great and pragmatic choices that were collobrated on rather than 'its up to you'. Overal a great experience and would especially like to thank Mark for his honesty and Kevin for transparancy. Thanks to everyone else in the Bognor Branch who really made this happen. Trouble free in the endPositiveResponsiveness, Professionalism
Thank you so much for your review, glad it worked out in the end!
5/5
GoogleI had a great experience selling my house with Rhianna at Henry Adam’s. From valuation to completion she kept me updated at every stage. Would definitely recommend their services to anyone looking to sell.
Thank you Geraldine, your lovely review is greatly appreciated.
5/5
GoogleWe were hoping to purchase a property which unfortunately fell through and throughout the process from viewings, negotiations, property fall through and subsequent viewings of other properties , all members of Henry Adams Bognor team were extremely professional and provided feedback at each stage of process. Particular thanks to Charlotte, Mark, Carol and Rebecca.
Thank you Nicola, much appreciated.
5/5
TrustpilotI had a great experience dealing with Jane
Jane was really knowledgeable and friendly, and I felt comfortable dealing with her. Her communication was good and she always kept me updated. She explains things well and was quick to find out and respond to any queries.
5/5
GoogleVery competent service from a professional, yet friendly team. Particularly appreciated Jane's involvement in progressing an acquisition. It is a challenging time for acquisitions at present with conveyancing often taking 6mths+ but Jane is very goal-focussed and was always on hand to give things a well-timed gentle nudge when sticking! No hesitation in recommending and would happily work with the sales and lettings teams again.
Thank you so much for your review Peter, we do appreciate it.
2/5
GoogleHorrible uncomfortable experience today . No smiles or greetings when I walked in. Staff reluctantly spoke to me , and to tear their eyes away from their computers was very hard for them to help me. I wondered if someone had died.as so morbid ,obviously overworked and stressed or maybe someone had committed suicide due to the large unaffordable rent we have to pay !!??
We are sorry to hear you weren't happy with the service you received when you came to our branch. Please contact our Lettings Manager Jodie Gregory and she will be happy to discuss it further.
5/5
GoogleHave just moved into a rental property with Henry Adams.All staff at Bognor office are helpful and friendly,especially Rachel who dealt with us from start to finish.Everything was so easy and went smoothly.Rachel is a lovely,friendly and professional lady.Kept us updated on every.Rachel is a superstar and a true asset to Henry Adams
Thank you for your lovely review Dawn!
5/5
GoogleWell… After 9 months we finally completed! We can’t thank Mark, Charlotte & Team enough for the constant battle with the bottom of the chain to finally get us across the line & moved into our new home. … More
Congratulations Dean, on your new home and thank you so much for your review, it is much appreciated!
5/5
TrustpilotTotally On The Ball
Brilliant! From start to finish, the team at Henry Adams made the sale of my mum’s house so easy. They arranged for the EPC, chased solicitors, gave me clear and regular updates and gave me contacts to get things sorted. Excellent customer service - exactly how it should be.
Thank you for your 5 star review! :)
5/5
GoogleLovely estate agents Aga was Fantastic, she took her time and supported me amazingly on my rental. I was very keen and she supported in every way possible. Can’t thank her enough for the professionalism, kindness and support throughout the process. Thank you. I would also like to say everyone we came into contact with in the establishment was very helpful. Thank you
Thank you so much Lisa, much appreciated!
5/5
TrustpilotThank you to Alex and the team for…
Thank you to Alex and the team for making everything run so smoothly. From when we first viewed the property to moving in you have been nothing but helpful and totally professional ..you made the whole process a pleasure for us
Thank you for your 5 star review, this has been passed to Alex and the team!
5/5
TrustpilotWe have recently started renting from…
We have recently started renting from Henry Adams Storrington. They have been amazing right from the start. I can’t thank Alex enough for dealing with everything so quickly, professionally and with such a kind caring attitude. Responds very quickly to any query, and gives complete peace of mind. 5 stars isn’t enough, I would highly recommend Henry Adams in Storrington, they care about you as a person and are just outstanding.
Thank you so much Nicola, we really appreciate your review!
1/5
TrustpilotThis was not a positive experience for…
This was not a positive experience for us. Although communication was polite, there was no real assessment of our situation. After explaining that I have rented the same property for over 15 years with a perfect payment history, the focus was placed almost entirely on rigid criteria such as requiring a UK guarantor or 6, 12 months’ rent upfront. As a result, there was no realistic way to proceed, despite our long-term stability and full-time employment. While I continue to receive automated property listings, there was no meaningful support or willingness to consider our circumstances on an individual basis at the time we actively needed help. This approach may work for applicants who fit a very narrow profile, but for long-term, reliable tenants with real-life situations, it felt inflexible and discouraging.
5/5
GoogleI’ve used Henry Adams many times over the years and wouldn’t go anywhere else. Gail and her team are so professional and for my most recent sale they found a buyer really quickly. They kept in touch and were always available to answer my questions. Would highly recommend!
Thank you so much Ali, much appreciated!
5/5
GoogleHad a viewing with Callum from the Bognor branch,although the property was not suitable for us,he took the time to get to know us,where we were moving from, reason for moving and where we really wanted to be. He gave us some very good, honest advice and even though we hadn't seen what we wanted, we left feeling very positive. Both my husband and I feel Callum is an asset to the branch and and as an ambassador for your company. Confidence in Estate agents can be sceptical, but after 5mins with Callum, would recommend and use this company again.PositiveResponsiveness, Professionalism
Thank you so much Karen, we will make sure Callum reads this!
5/5
GoogleThanks to Gail Mike and Jane for a professional, efficient and friendly sale. All in 6 weeks! As a sale following the death of my mother Gails sensitive manner was much appreciaited and the main reason we chose Henry Adams as our agents. Mike managed viewings and closed the deal with our purchaser quickly and efficiently and once the sale was in legal hands Jane worked hard to sort out the inevitable queries and questions which came up as the sale progressed. A great team!
Thank you so much John, glad we could be of help to you.
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Tell us what you need and we'll put you in touch. Henry Adams Bognor Regis hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bognor Regis.
