Henry Adams Bognor Regis reviews

★★★★★ 5/5

Trustpilot

Henry Adams Bognor Regis

Henry Adams Bognor Regis, West Sussex I can't fault the Bognor branch of Henry Adams - they have been professional, efficient and courteous throughout the very challenging process of selling my flat. Rhianna Scowen was honest and realistic about the asking price and proved to be correct in her predictions. The office processed the sale promptly and immediately acquired viewings. When the offer was made very soon after listing, they kept me updated during the long wait till exchange. I am particularly grateful to Mark O'Neill, a very experienced and knowledgeable Assistant Manager, who encouraged and reassured me at all stages, chasing down the chain whenever he could - and very adept at dealing with the tensions involved with a difficult chain.

DT · 29 June 2026

★★★★★ 1/5

Trustpilot

Avoid this incompetent Letting Agent

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!! UPDATE!!! JUST OVER 3 MONTHS LATER GOING THROUGH THE TDS PROCESS THAT WE WERE FORCED TO GO THROUGH TO GET BACK "OUR" MONEY, WE HAVE JUST BEEN AWARDED OUR FULL DEPOSIT BACK, ALLEGEDLY WITHIN 5 WORKING DAYS, BUT HEY, ITS BEEN THIS LONG, LETS SEE. WARNING: FORTUNATELY WE WERE FINANCIALLY OK, BUT IF YOU WILL NEED YOUR DEPOSIT WHEN MOVING OUT, I SUGGEST YOU AVOID THIS ABYSMAL COMPANY. CHECK OUT OTHER FEEDBACK OF SIMILAR STORIES OF EQUALLY LUDICROUS CLAIMS. THIS COMPANY NEEDS INVESTIGATING OVER ITS CONSTANT ABUSE OF TENANTS DEPOSITS. GLAD I WILL NEVER NEED THEM AGAIN, MY DEEPEST SYMPATHY TO ALL OF THEIR CUSTOMERS....BEST OF LUCK!

Robert · 12 March 2026

★★★★★ 5/5

Trustpilot

I recently was looking into a property…

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Todd · 3 March 2026

★★★★★ 5/5

Trustpilot

Selsey branch of Henry Adams.

Both Lesley Anne and Kevin were both very friendly and professional at the Selsey branch. They were very approachable and quickly sorted out any problems i had, as It was the first property i had bought and they explained anything to me that i didnt understand. They had a good sense of humour too. I would thoroughly recommend the Selsey branch of Henry Adams.

Harriet · 1 July 2026

★★★★★ 5/5

Google

We are purchasing a property through Henry Adams and Rhianna has been absolutely amazing. Rhianna has been so helpful, professional and friendly; no question has ever been too much trouble and she has been very reassuring throughout the whole process, keeping us updated every step of the way. I would highly recommend Henry Adams in Bognor Regis!

Lauren · 11 July 2026

★★★★★ 5/5

Trustpilot

Storrington

Alex and James have been so incredibly helpful and made our move so smooth despite some issues with rightmove which were out of their control! Alex answers emails so quickly and is so always so happy and ready to help. Any questions I have or any problems I’ve needed fixed he has sorted them immediately! He really is a credit to Henry Adams! James is equally as helpful, I’ve been so grateful for their support throughout the whole process!

Katie · 5 September 2026

★★★★★ 5/5

Google

I honestly can’t thank Gail enough for everything she did to get our purchase over the line. From start to finish, she was incredible, always on top of things, keeping us updated, and making sure the whole process kept moving forward. Her communication was amazing, and she went out of her way time and time again to make sure we felt supported and informed. Gail doesn’t just do the basics; she genuinely goes above and beyond what you’d expect from an estate agent. There were a few tricky moments along the way, but Gail’s determination and positivity kept everything on track. You could really tell she cared about getting the best outcome for us, and her hard work absolutely paid off. If you’re looking for an estate agents who’s proactive, kind, and truly dedicated to their clients, Henry Adam’s is the one you want on your side. We couldn’t have asked for better!

Sasha · 11 December 2025

★★★★★ 5/5

Google

Michelle at Henry Adam’s letting Bognor Regis is fantastic. I have been dealing with Michelle for over 15 years. She’s easy to speak to, puts you at ease always ensures what ever you have asked her she will look into and will always update you a long the way, Nothing is to much for her.

Bex · 11 June 2026

★★★★★ 5/5

Google

Rhianna Scowen was brilliant from start to finish! Without her I doubt we would have completed on our dream home and so we are forever grateful to Rhi and the team at HA Bognor!

Lauren · 4 October 2026

★★★★★ 5/5

Trustpilot

I used the Selsey branch and living in…

I used the Selsey branch and living in Cheshire everything I did was from there so with the wonderful help from Kevin and his team there it made what could have been a difficult process into a smooth property sale. As I was a trustee of the property and knew very little about it the staff helped so much with the looking after of the property until the eventual sale. I cannot recommend them enough. thank you

Millie · 13 October 2025

★★★★★ 5/5

Google

Henry Adams Estate Agent in Bognor Regis were fantastic throughout the whole process. Oliver went above and beyond to make sure everything was on track. Keeping everyone informed about every step, from start to finish. If you need to lease,buy or sell a property, I would highly recommend using Henry Adams team, they are the best!

Adam · 11 April 2026

★★★★★ 1/5

Trustpilot

Unauthorised viewing and delayed deposit return

I had a very poor experience with Henry Adams during the end of my tenancy. The agency arranged and conducted a sales viewing at my rented home without my permission. I was not at the property at the time, and the only person present was my 14-year-old stepdaughter. She was asked whether the viewing could go ahead, despite being a minor and not being able to give consent on my behalf. The agency later acknowledged that there were clear notes on their system saying I should be contacted to confirm access, but that this did not happen. They also accepted it was an error of judgement to proceed without first establishing my stepdaughter’s age. While I appreciate that an apology was given afterwards, I found the situation completely unacceptable. Adults entered and viewed my home when no parent, carer, or adult tenant was present, and my stepdaughter was placed in a position she should never have been put in. The agency did later confirm that no further sales viewings would take place during my tenancy and removed the listing while we remained in occupation. However, this only happened after I raised a formal complaint. I am also disappointed with how the deposit return has been handled. At the time of writing, my deposit has still not been returned. I have formally requested its return, and I have been told that no deductions are currently being proposed, but the deposit remains unreleased while they wait for the landlord’s approval. I do not think it is reasonable for a tenant’s money to be held in limbo where no deduction has been properly proposed or evidenced. Overall, I would not feel comfortable recommending them based on how access to the property, tenant consent, safeguarding concerns, and the deposit process have been handled. For me, this was a serious breach of trust at a time when the home was still my family’s private residence.

Adrian · 24 July 2026

★★★★★ 5/5

Trustpilot

Henry Adams Storrington saved my sale!!

Henry Adams Storrington saved my sale!! Ben and Geraldine at Henry Adams Storrington West Sussex branch were simply exceptional, especially Geraldine the branch negotiator, after taking bad advice from a family member and hiring an atrociously bad conveyancer (Premier property lawyers via the Co-op), if hadn’t been for the diligence, professionalism and downright determination by Geraldine I would have lost the buyer for my late mother’s property and a lot of money in the process. I can highly recommend Henry Adams as an estate agent, they will not let you down, they kept me up to date almost every day, there communication was was excellent, I would not hesitate to use them again and will actually be going on the market with my own property maybe this year. 10/10

STEPHEN · 28 March 2026

★★★★★ 5/5

Google

Great experience with Henry Adams Bognor. The team went above and beyond for my brother and I looking to rent a place Big shout out to Ryan Gough especially for making everything happen so smoothly despite some big unforseen setbacks.

Adrian · 11 May 2026

★★★★★ 5/5

Google

Lauren is lovely. Found our rental property and so far the team has been very helpful.

Diana · 4 October 2026

★★★★★ 5/5

Trustpilot

Bognor Regis Sale team are fantastic - Highly Recommend

We have recently sold our property in Bognor Regis with Henry Adams and I can’t recommend them highly enough. From my first enquiry to them back in Jan to us final moving out day 3 weeks ago, they were fantastic throughout. Contant stream of information that only got better the closer we got to the end of the process. It ended up being a simultaneous exchange and completion on the same day (defiantly not ideal) but we were kept informed the whole day on the progress and they made it as stress-free as humanly possible. Massive praise mainly to Rhianna but also Oliver for their hard work and professional attitude. Thank you!

Customer · 5 June 2026

★★★★★ 5/5

Google

Rhianna S has been a star-she stuck with us through 3 sales until we were finally successful. She also really helped my mum when looking for a property locally when wanting to move from the new forest. She is honest, easy to talk to and gives sound advice and very flexible with her time and always responsive even out of office times.

Lorraine · 4 October 2026

★★★★★ 5/5

Google

I had the pleasure of working with Aga at Henry Adams Lettings Agency, and I cannot recommend her highly enough. She was extremely helpful throughout the entire process and answered every question we had with patience and clarity. Her organization skills were exceptional, ensuring everything was handled smoothly and efficiently. Aga is truly an excellent agent, and I’m grateful for her support. If you’re looking for a professional and dedicated agent, she’s the one to go to!

Harry · 1 April 2025

★★★★★ 5/5

Google

We’re thrilled with our house purchase, we had a few issues on our end and the guys at Henry Adam’s were patient and helpful throughout, highly recommend. Mark was great!

Botanicalkat · 11 June 2026

★★★★★ 5/5

Google

Buying a home is stressful, especially when it's your first home and you have no idea what's going on! But Rhianna at Henry Adams was amazing and so patient with us while we went through this journey. You were an absolute star and thank you again for everything you did! We cannot thank you enough! Highly recommend! 🌟 …

Kimberley · 10 October 2025

★★★★★ 5/5

Google

Thanks a million to Gail and her team. After securing the sale of my property, Gail and her team worked tirelessly to facilitate and drive the progression of conveyancing process of the 5 transaction property chain. Thanks to their combined tenacity in pursuing those at the lower end of the chain, exchange and completion was achieved. Great service!

Kev · 11 October 2025

★★★★★ 5/5

Trustpilot

Henry Adams have managed our property…

Henry Adams have managed our property for 5 years. They are excellent in sorting out maintenance problems immediately and sending regular full detailed inspection photos and reports of our property . Alex Bush has been excellent in advising us and finding a new tenant. He gets back to emails immediately and we have really appreciated his advice and guidance.

Sian · 29 September 2025

★★★★★ 1/5

Google

Absolute rip off! DO NOT TRUST! From beginning to end horrific experience except for one person Ryan which was a gem! I moved over from Italy so it was a bit of a difficult tendency to start. A friend of mine viewed the property within 24 hours of me arriving I knew straight away this was not gonna work for me as it was in a very busy main road! I warned Henry Adams immediately not even 24 hours into the tenancy and the only way to get out of the tendencies if I paid £1100 ! I proceeded to let all viewings through with no problem at all. I was there for three weeks! Hadn't unpacked left everything in the garage literally had a mattress on the floor no Furniture nothing at all! Left the property after three weeks, and I get a bill of £240 cleaning fees plus £70 because I hadn't mowed the lawn! The house was filthy when I moved in. I just hadn't said anything to them because I knew I was moving out. Dust on the doors dirty definitely not a £240 job that's for sure! And as for the lawn it wasn't short to start. It definitely hadn't been mowed but all I got was them telling me you need to leave the houseas you found it. It's in the contract. Well, I found it dirty with the lawn that hasn't been mowed! So I'm £310 down that's £100 per week that I've been there remember I've been there three weeks! One person. Absolutely disgusted.!!

Amanda · 11 May 2026

★★★★★ 5/5

Google

I can’t thank Michelle enough for her outstanding help during our search for a rental property. We were in a very stressful situation and needed a place fast, and Michelle went above and beyond to assist us. She was not only professional but also incredibly approachable and understanding of our urgent needs. She made the entire process smooth and stress-free. Highly recommend her to anyone looking for reliable and helpful real estate support!

Szandra · 15 March 2025