Every review we hold for the Blackpool office, from every platform, shown as written. First names only.
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5/5
GoogleAmy was extremely helpful in the purchase of my first house, she was available to help me for any questions and if I required a survey done, she liaised with the contractor to sort this out! She kept me up to date with anything she had heard from the solicitors as well! Would highly recommend!
Simon Β· 3 October 2024
Agent replied Β· 24 October 2024
Thank you Simon for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe really appreciate the help and support of Entwistle Green, Countrywide, and Conveyancing Direct Estate Agents all thought our home buying process in Blackpool. They are accommodating and ready to help all the time with all our queries as first time buyers. Thank you Entwistle Green for guiding us from having our rented flat to having our own home. Highly recommended to everyone! God bless <3 Special thanks to Haroon, Joe, and Darren.
BlueSky Β· 17 October 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotOne of the workers Beth was great andβ¦
One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware
Ahmad Β· 10 October 2025
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5/5
TrustpilotWe have just sold our property usingβ¦
We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything
Mariemma Β· 30 April 2026
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1/5
TrustpilotThis company are thieves
This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves thatβs what theyβre. Expecially the staff
Omogbai Β· 21 May 2026
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1/5
TrustpilotBe aware of Entwistle Green, Countrywide Group, under Connells Group in the UK
We signed a contract for full management with Entwistle Green in Widnes (co-firm of Countrywide and Connells Group) to rent out our property. They caused us damage on a value of our property by about Β£30000. They concealed their income in Annual tax report to HMRC repeatedly, ignored our complaints, refused to do check up, charged us money for work which has not been supported by any evidence, they charged us for uncomplete services, they have not cared about the law and the rights, they puy phone down or did not pick up their phone, the have not replied, ignored us to provide the documentation, they told answers differently from thr facts, and also the opposite between their workers, they caused irretrievable damages to us-landlord. Entwistle Green and Countrywide team went on Christmas holiday and knowingly left a leaking water on the tenants' heads. They were irresponsible ignorants, uselest unprofessionals, told us the lies, has not provided documentation and services ordered by the law, uncomplete documentatipn, reports, in entory, and check-out report for which they charged us they deducted our rental income without any documentation, quotes, photos for and after repairs, they allowed tenants to change a whole kitchen without our consent, if they changed gas, electricity, or water they had not made the revision reports, they caused us-the landlord many problems, they have not cared about 6x unpaid rent in two months arrears but told us that everything was fine, that the tenants were happy. They made us to feel that we were robbed and the law was ineffective to protect us-the landlord.
Anna Β· 4 April 2026
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5/5
GoogleExcellent professional service from start to finish of letting a house. Special mention to Jack B who really helped with every process and made it a stress-free time for me. Jack even went above and beyond by 'tucking in the tie' and helped to clean the property before I moved in which was really appreciated. 100% recommended. Thankyou.
Ben Β· 14 April 2024
Agent replied Β· 13 June 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
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5/5
GoogleMy name is Heather Mallard and my husband is called John.
We have recently signed on with Entwistle Green Estate in Blackpool to fully manage our properties and we cannot recommend this estate agent high enough.
On the same day that we signed the documents, Jack Butterworth and Adam Graham got us new tenants. They have been in contact regularly with us every step of the way to offer advice and to let us know where we are up to. One cannot ask more than that of any agent. We have had to chase nothing and everything that needed to be done legally has been done efficiently and expertly. We have had a very impressive service from them both and are delighted to give them both glowing references.
We highly recommend Entwistle Green Estate to manage anyone's property.
Our last agent Harris and Co failed to get a tenant into our property and it was left vacant for 4 months from Jan 2025.
Disheartened we were considering selling it but Jack who came to look at it, advised us otherwise, and said he knew of tenants that would be suitable who had passed their credit checks and references and true to his word he had told us the truth.
We could not be more thrilled with Entwistle Green Estate Agents.
Heather Β· 4 May 2025
Agent replied Β· 26 May 2025
Hello Heather,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Jack Butterworth and Adam Graham have provided you with such impressive service and that you're pleased with the management of your properties. Your recommendation means a lot to us, and we're delighted to have been able to assist you and John so effectively.
Best regards,
Lucy, Customer Relations Team
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5/5
TrustpilotI can't thank the Maghull Office in Merseyside enough
I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley π
M Β· 21 September 2024
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5/5
TrustpilotI recently purchased a house andβ¦
I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.
Emma Β· 16 March 2026
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1/5
GoogleI wanted a desk top valuation on my late dad's house. No problem they said, would be done in about a week. After that time, I contacted them and spoke to Darren. It was all in hand and would be done the following day. LIE.
I rang again and spoke to Janet, she said the person that was dealing with it was off that day, but the manager had agreed to do it for me that afternoon. LIE.
After a final phone call and another Lie, I gave up, and told them not to bother.
I had said on 2 of these occasions, that if they didn't want to do it, to just say so and I would find another estate agent, but they assured me that it wasn't necessary.. I'm grieving for my precious dad, and really don't need this, but I will find another agent to complete this for me. I'm disgusted at the complete lack of service provided by Entwistle Green and the constant lies. You should be ashamed of how you have treated me when I'm going through this very sad time in my life. Never again will I use Entwistle greenNegativeResponsiveness, Quality, Professionalism
Mary Β· 14 June 2022
Agent replied Β· 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleI picked up the keys to my new home today from Entwistle Green. I arranged my mortgage through a mortgage broker called Chris Holmes.
Chris was very knowledge of the industry and explained everything In great detail knowing their products really well.
Chris was able to find the best offers for mortgages on the market and get you the best deal and arrange all the home insurance too.
This really did take the weight of my shoulder when I was buying my first home as a single person.
Janet at Entwistle Green was really helpful and anytime I needed help the Entwistle Green team provided a great professional services and sorted out any of my queries with the paper work really quick.
If youβre looking to buy a home or need advice speak to Entwistle Green they really can help you get your first home.
Thank you everything!PositiveResponsiveness, Professionalism
Foster Β· 14 June 2022
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleIβve recently used Entwistle Green Blackpool to complete a remortgage on my property. This is the fist time Iβd changed lender, from start to finish the whole process was made stress free and understandable thanks to Chris. Any queries were answered in timely manor even on the completion date contact was made to both old and new lenders by Chris. I couldnβt recommend this service enough and would advise anyone needing mortgage advice to use Entwistle Green, I felt they went above and beyond to make this process happen smoothly.
Chris Β· 14 June 2022
Agent replied Β· 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleJack has been great throughout our move in process. We viewed the property just over a week ago and are ready to get the keys tomorrow. He has been very prompt and kept us in the loop as much as he could. Probably best estate agent I have had to work with so far! βοΈ
Egle Β· 14 May 2024
Agent replied Β· 13 June 2024
Many thanks Egle Bidvaite for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotCancelled Appointment Last Minute
Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape
Dean Β· 21 August 2026
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5/5
GoogleAbsolutely over the moon with my new property that I have rented out via Entwistle Green. Adam Graham in particular was out of this world. He was communicative at all times and was so helpful every step of the way. Robyn and Sophie were also very helpful too when dealing with emails for contracts etc. Nothing was too much trouble for any of the staff and I would highly recommend their services. Thanks again .PositiveProfessionalism
Michael Β· 14 June 2022
Agent replied Β· 13 June 2024
Many thanks for your excellent recommendation and 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleI have recently bought a house through Entwistle Green Blackpool and can recommend them whole heartedly. From the get go they have kept me informed, advised me on the process and have been so helpful, in particular Darren has been just brilliant - ringing solicitors, chasing the seller and just being supportive and friendly and in my opinion going above and beyond what was expected - on the flip side to this, the estate agents I put my house up for sale with have been useless and I truly wished I had chosen Entwistle Green to sell my house too π‘PositiveResponsiveness, Quality, Professionalism
Rachel Β· 25 August 2021
Agent replied Β· 16 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
Trustpilot5* Service and Support
Iβve had my property let through the Lettings Team at Entwistle Green in Blackburn for almost 5 years. Sherry, Tracy & Donna have been brilliant - they answer calls and emails promptly and they have always given honest feedback on my property and any updates required. Any issues have been quickly addressed and resolved - and what is an added bonus is theyβre really a great team to deal with.
Thomas Β· 9 April 2026
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5/5
GoogleLily.. youβll always be one of the best estate agents. Extremely kind and supportive. I always get extremely happy when I have you on my files. Because I know we are one team! Thank you for always being such a star!
Tinalee Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words, ! I am so grateful to have you on our team and will continue to provide excellent service. It's always a pleasure working with you! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleVery accommodating and helpful, special mention to Jack Butterworth who assisted us since day 1 to secure the property that we want. He is very patient in answering all our queries and made sure that we are ok in everything whilst moving in. Thank you!
Richelle Β· 25 July 2024
Agent replied Β· 24 August 2024
Thank you for taking the time to leave us this amazing 5* review Richelle. Kind regards Lucy, Customer Relations.
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5/5
GoogleGreat experience. Everyone I spoke to on the phone was polite and answered all my questions.
Jack has done a great job of keeping me informed and up-to-date on where we are, what is happen and what we do next.
Would definitely recommend Entwisle Green.
Emma Β· 25 July 2024
Agent replied Β· 24 August 2024
Thanks for the wonderful 5* review and recommendation Emma! Best wishes, Lucy, Customer Relations.
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1/5
GoogleNeglect and lies are the order of the day at entwistle greens.we went with them on the strength of their previous good name.
They dont answer emails.
They constantly lie to you with lame excuses.
After complaining no action is taken.
Details are published on portals prior to proof reading .
Mistakes of grammar and text that was wrong and made no sense stayed like this despite complaining every day for a whole week.
Photos were used that should not have been ,like front shot of house with skip in driveway .
No new photos taken in 14 days so we sent in our own for them to use.
Still no video after 14 days.
It took 14days to put up a for sale board after requesting one from day one.
Photos that were taken were of poor quality and in one shot the kitchen bin takes the scene.
In another shot of the bedroom someone thought my dads ashes that were in the wardrobe should be in the picture.
This agency used to be a good agency.it is now run by countrywide corporate estate agents and the staff obviously dont care one jot about their vendors and go their own merry way ignoring and neglecting their vendors wishes.
I have honestly never recieved such shoddy non caring service like this ever in my 40 years of being involved in the property business.Yes I am also an estate agent but from a different location in the uk so I know what to expect from any agent .
Very very disapointed with all staff at blackpool office and I will not be recommending your services.
TOTALLY DISGUSTING BEHAVIOUR AND A POOR SHOW INDEED!
regards Peter Mallinder.NegativeResponsiveness, Quality, Professionalism, Value
Peter Β· 17 June 2021
Agent replied Β· 16 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAbsolutely fantastic service from Entwistle Green and especially Jack Butterworth. He was always there to provide information, updates and was incredibly flexible to suit our needs with our new home. I can only hope that when it comes time to move again, his services will still be avaliable! 11/10 service.
Joseph Β· 14 April 2024
Agent replied Β· 13 June 2024
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
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5/5
GoogleCan't thank jack Butterworth enough unbelievable in every aspect had a great chat got the viewing done within 24 hrs and found us our lovely home. Honestly such a kind hearted person and one off the nicest lads I've met
Callum Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words! We are so happy to hear that Jack Butterworth provided an outstanding experience in finding your dream home. Our team is proud to have such a dedicated and friendly individual on board. Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.