Elan Homes Blackpool reviews

★★★★★ 5/5

Trustpilot

Mossley gardens

I am delighted with my new house. It is well designed and lovely and warm it also has a large garden which is unusual for new houses. The site has been well planned around a communal grassed area which means the houses are spaced out and the site has character. Our main contact with Elan was Ken from the sales team. From our very first meeting where he helped us decide what we wanted, to moving in he shared our excitement with us. He always made time for our many questions and was able to offer help and advice. He kept in touch so that we knew where the process was up to. He is an excellent ambassador for Elan.

Mrs · 8 March 2021

★★★★★ 5/5

Trustpilot

Well done Elan...

Because of some difficulties resulting from accidentally crossed wires, Elan Customer Care Manager Dani Evans got in touch to resolve things. And Dani (and her colleague Shaun) couldn’t have been more helpful, an object lesson in outstanding customer care, and a credit to Elan.

Th · 28 June 2024

★★★★★ 1/5

Trustpilot

Poor quality throughout

Poor quality throughout. Bare in mind that I haven’t bought the property as it is housing association owned, set on a social housing plot. I still feel that care should of been put into houses that were designated as social housing. I feel because they were set out on the plans as social housing houses, that perhaps not so much care or thought was put into building the homes to be somewhat livable. I Have had problems since day 1. As previous reviews show... no one from Elan homes actually cares. Even when they were still building on site, I wasn’t helped or listened to. A family member works as a laborer for Elan homes and told me about the small jobs they have to whack together and make presentable just so the houses pass an inspection. I moved into the property and wasn’t aware that the boiler that had been fitted, had a gas leak... I had been in the property for 2 months before this was noticed. The sealant they fill by the French doors is that bodged with gaps that large slugs and numerous insects come freely into the house. The roof leaks which then goes into the outside light fitting.. when the outside light was flicked on it would cause all the lighting in the house to trip out. The double glazed windows were not fitted properly. When opening, the window would slide out almost horizontal and you have to slam them to even get the window shut. The radiators are on small brackets what don’t hold them tightly, as the brackets are too small... not helpful when you have a 1 year old having one fall on them. We have a ceiling fan in the bathroom caked with black mould... water marks surrounding it, which leaks on myself when I’m on the toilet. We can no longer use the fan... in the tiny bathroom with no window, because it’s leaking and has caused the lights to flicker constantly and buzz when the fan is active. So it gets mega stuffy in the bathroom when washing. Making the whole house sweat. When Elan came to do the snagging review apparently this was normal?! When we’ve had the housing association repair man go into the attic to find the problem, the flu pipe which is connected to the fan is 3 meters too long? Good workmanship? So the condensation runs straight back through the ceiling.. causing more mould, more damp and a house that is only a year old to look like an absolute mess. I was also told at that point, that the insolation in the attic is way too thick with no air bricks. Hence why the house is always way too hot and stuffy even in the winter. I shouldn’t have to have windows open in December to feel at ease when having a shower. The one light in the lounge continuously flickers on and off, feel like we live in a coal mine. no ones investigated that matter yet. The bath leaked into the lounge and wrecked the ceiling due to poor fitting and no seal being placed around bath. No storm drains were fitted around the properties to take access water away, so rain water gathers outside the patio doors, causing massive puddles which stay for days.When moving in the floors (hallway) were not ready for flooring to be fitted, so we had to pay for them to be leveled before We could have carpets/ wood flooring put in.... apparently this is standard and a majority of new builds would require you to pay out for this work to be done.....we had a persimmon new build before Elan and we didn’t have to pay out for that added extra with them. Reviews and news stories would show Persimmon homes were bad... this is another level! Just a smart looking housing estate, chucked up with no care or detail. As long as it looks good what does it matter about poor workmanship? Both me and my partner work full time before anyone thinks this is some benefit bum moaning their head off with nothing better to do. We pay rent which should supply us with a house to feel safe and secure in... it doesn’t.

Jade · 22 December 2020

★★★★★ 1/5

Trustpilot

Shocking Customer Care

In July landscapers came to our property to do some work who were provided by Elan Homes which resulted in them putting down soil around certain parts of the garden. We were told that a week later they were going to come back and put weed and feed down and until that and for a couple weeks after we need to keep our 2 year old off the lawn.4 MONTHS LATER AFTER NUMEROUS EMAILS AND PHONE CALLS TO ELAN HOMES FINALLY THE LANDSCAPER RETURNS. He tells us that because it’s so late in the year putting weed and feed down would be pointless and this particular person didn’t even know that it was his own associate that made this MESS IN THE FIRST PLACE!So we request that as a gesture of good will can Elan Homes please pave the small area of the lawn which they damaged (I was even prepared to pay for the paying slabs) CAN YOU ACTUALLY BELIEVE ELAN HOMES SENIOR TEAM DENIED THIS REQUEST AND EXPECT US TO NOW LIVE WITH A MUD FULLER GARDEN WHEN THEY RUINED OUR LAWN IN THE FIRST PLACE??Great customer care when you are spending a couple hundred grand buying one of their properties........

Ross · 7 December 2020

★★★★★ 1/5

Trustpilot

Look past the 5* sales reviews of Jonathan and instead read the 1* after completion reviews of Elan Homes

Wrea Green Sales Office promise specifications which are unable to be fulfilled by Site TeamSite Team has been provided with unskilled labourSite Manager overlooks poor preparation and execution of tasksCustomer Care Team are invisible and uncontactableAfter Sales Service has been outsourced Snagging issues sometimes accepted but resolved at a snail pace and the regular communications for resolution never materialise5 Directors are involved with over 200 other companies/businesses

Kathleen · 13 October 2022

★★★★★ 1/5

Trustpilot

Three Js Abberley.

Three Js Abberley.Worst customer service ever.Still waiting for snags to be fixed over a year later.Have an obvious structural problem with the floor and keep getting fobbed off.Would sell the house if it wasn’t for this floor problem which needs resolution.Customer services ignore you for months on end , worst experience of buying a house I’ve ever known.Would not recommend at all.

Julie · 29 March 2023

★★★★★ 1/5

Trustpilot

I would give zero if I could

I would give zero if I could. Site managers in the teens gave worked on site. They DONT check their builders work on site, just let them get on with it, cheap products, poor finish leading to plumbing leaks. Totally shoddy and no pride. Just leaves you sad and distressed trying to fix shoddy work when it should be a happy time in a new build. DONT BUY!!

Elizabeth · 30 July 2022

★★★★★ 1/5

Trustpilot

If You Value Honesty, Elan homes Isn’t the Developer for You”

Avoid Elan Homes at all costs. Their sales team will lie, mislead, and backtrack without hesitation. Once you’re locked in, you’ll discover the charming ads were just bait. If you’re unlucky enough to deal with them, only communicate via email, never by phone unless you’re recording.

Junaid · 21 July 2025

★★★★★ 5/5

Trustpilot

Rosie has been fab!

Rosie has been fantastic from the start, very knowledgeable of the area and so lovely with it. She has been so attentive and always there to answer my questions. Thank you Rosie you’re a star!

Anna · 28 November 2023

★★★★★ 5/5

Trustpilot

Good Service

Good Service and always good for the information

Jason · 2 September 2025

★★★★★ 5/5

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Review of Elan homes and Agent Rosie

Charlotte · 7 September 2025

★★★★★ 5/5

Trustpilot

Buying a new build house can be a…

Buying a new build house can be a stressful experience but was made easier and smoother by our extremely helpful and supportive sales rep Ken. From helping us to pick our kitchens and bathrooms, fulfilling my diva demands, to enabling us to get in the house when our temporary accommodation ran out. It’s never going to be completely smooth sailing but we were happy with our experience and very happy in our new home.

Michelle · 28 March 2021

★★★★★ 5/5

Trustpilot

A homely company selling homes 👍🏻

Professional people doing a professional job. Jonathan is an asset to any company.

Mr · 13 January 2023

★★★★★ 5/5

Trustpilot

The help and support that Rosie gave was above and beyond she chased estate agents and solicitor to make it an easy transaction

The help and support

Fred · 20 September 2025

★★★★★ 5/5

Trustpilot

Both Hilary and Dan were amazing…

Both Hilary and Dan were amazing throughout. Approachable, knowledgeable and managed the process so professionally throughout!

Ellen · 23 July 2022

★★★★★ 5/5

Trustpilot

Alicia was great throughout the buying…

Alicia was great throughout the buying of our new property with Elan homes. She was professional and maintained good communication throughout the process enabling us to move in before Christmas

Nike · 15 January 2024

★★★★★ 5/5

Trustpilot

Southport

We first met Ken a year ago when searching for our forever home. His personality, knowledge and quick whit left nothing but a positive lasting impression. After 12 months of coming and going, today he helped us sign on the dotted line for our forever home. Ken, we couldn’t be more grateful. Credit to the company.Thank you.

Barrie · 19 March 2023

★★★★★ 1/5

Trustpilot

Ride roughshod over local residents; you could be next.

My issues with Elan are ongoing, not as a buyer but as an existing resident whose garden backs on to their building site. I strongly suggest that you make sure that there are no plots of land without buildings on before buying a property. I’m sure that Elan is no worse than any other property developer but I’m having to write this review because it’s the only way that they will respond (maybe) even if their response is to come up with more lies. Once you’ve bought your house, you will not be able to contact Elan by phone. The recorded message will tell you to email and then you’ll get an automated reply saying that they’ll reply within five working days. They never reply to my emails. I emailed the site manager and invited him to visit to see how things feel from my side but he just forwarded it to ‘customer services’, a misnomer if ever there was one, and I got the usual response. I hope Elan will respond to this because they certainly didn’t ‘reach out’ or discuss things further’ with me last time. I want to propose a way forward but I can’t if they won’t engage. I’m about to send another photo of the portaloo and building materials that should not be standing above my fence to planning enforcement. Over to you Elan.

G · 1 November 2023

★★★★★ 1/5

Trustpilot

MANY PEOPLE UPSET THEY PURCHASED

Went and had a look at your property and noticed everyone is selling up and angry ... all the gardens are sinking and muddy and the houses like BROKEN BOXES 📦 🙄... SO GLAD WE DIDN'T BUY ...

Andrew · 18 April 2024

★★★★★ 5/5

Trustpilot

From the first time I had any contact…

From the first time I had any contact with ELAN HOMES I have felt very happy with the way I have been dealt with.Initially Billy and now Ken have made me feel quite relaxed with no pressure over any decisions I have / need to make. KEN is very supportive and feels more of an honest friend than a sales person.Would definitely make recommendations!

Helen · 24 January 2022

★★★★★ 1/5

Trustpilot

Appalling house builder

So, latest update. Elan Homes came to 'fix' my leaking ventilation system. The handyman who came out said that he didn't know how the system worked and the leak is probably caused by the heavy rain. Really, a dripping pipe and sodden insulation is caused by rain? Also, the leaking toilet that he attempted to fix is no longer flushing, so that is really pleasant. I did point out while he was at the house that it no longer flushed after he took apart the pipes. He claimed to have fixed it, but like all things Elan, it is a total no-clue bodge-it job. I love buying a house with an en-suite that I can no longer use. Thanks Elan Homes. I noticed that you didn't win any awards in the NHBC quality awards.

Samantha · 7 July 2023

★★★★★ 1/5

Trustpilot

Poor quality builds backed up by…

Poor quality builds backed up by terrible customer service. Have had numerous issues with our new house and Elan go out of their way to avoid addressing them. They miss appointments, complete substandard repairs and then as soon as possible hide behind a two year warranty for issues that are clearly present prior to this. If you can choose any other house builder, I would recommend doing so.

David · 17 November 2020

★★★★★ 5/5

Trustpilot

Hazelfields - Rosie

The site is brilliant and the houses are lovely. Rosie was great. Very friendly and knowledgable about the site, the build phase, the process, different options etc.

Georgina · 27 October 2023

★★★★★ 5/5

Trustpilot

The sales lady Shirley was excellent

The sales lady Shirley was excellent She was friendly, informative and very professional

G · 30 January 2022