Elan Homes Blackpool reviews

★★★★★ 4/5

Trustpilot

All issues were resolved.

When we moved into our new home 2 years ago, at Balmoral Gardens, Southport, we had quite a few issues. They included, but limited to, a leaking roof, a leaking hot water tank, and stained floor covering in the kitchen/utility area that was caused by it being laid on a wet floor!All new homes have issues, big and small, but they were all sorted out by Elan Homes.The customer care team have been helpful and have helped us resolve every issue as it arose.The only reason I went 4 stars instead of 5 is that many of the issues the we’ve had should have been picked up on before the house was handed over.

Richard · 18 July 2024

★★★★★ 5/5

Trustpilot

I recently picked up the keys to my new…

I recently picked up the keys to my new Elan home and I absolutely love it!! I would like to thank the sales managers Collette and Ken who have been so helpful and supportive during the whole process.Since moving in George the site manager has also been very helpful and I would definitely recommend Elan homes for their friendly and excellent customer service.

Colette · 7 September 2023

★★★★★ 1/5

Trustpilot

We have lived on Rosewood Gardens for…

We have lived on Rosewood Gardens for over two years with many more people on the development for double that.

Mark · 11 May 2026

★★★★★ 5/5

Trustpilot

Elan Mossley Gardens

We moved into our new Elan home on the Mossley Gardens development in Liverpool in December 2020, and are just coming up on a year in the house.The buying experience was fantastic, and we couldn’t speak more highly of both Ken and Billy the sales executives who were so friendly and helpful throughout, and Ken still always gives a little wave from the sales office whenever we pass even a year later!And more importantly we absolutely love the house and are so happy we managed to get on to this brilliant development. Yes there were a few snags here and there, but we’ve bought new build before and we know there always are. Wayne and Peter on site however are always only a phone call away, and our snags so far have all been addressed more than satisfactorily.We personally would have no hesitation in buying another Elan home…..but then again we have absolutely no intention of leaving the current one for a very long time!

Allan · 13 November 2021

★★★★★ 5/5

Trustpilot

New home at Mossley Gardens

All going well, we are 4-5 weeks away from completion on our new home at the Mossley Gardens site in Liverpool, having reserved back in May. The Mossley Gardens site is beautiful and we can’t wait to move into our new home. We have been dealing with Ken, the Senior Sales Exec, throughout the process and a huge amount of gratitude goes to him. From the start of the process arranging an appointment right up until now, he has been attentive, informative, professional and friendly. Always on hand to answer our questions, of which there have been many. A company’s most important assets are its people and Elan have a fantastic asset in Ken. We look forward to the last leg of our journey as we count down the days to completion! Thanks, Stu & Jenny.

Stuart · 8 November 2021

★★★★★ 5/5

Trustpilot

Shirley was very efficient

Shirley was very efficient. We turn up on spec and she accommodated a viewing on the property we liked.

Bren · 20 April 2023

★★★★★ 5/5

Trustpilot

Elan Homes Southport

Rosie at Elan Homes Southport provided an excellent customer experience. She has a friendly and professional manner and thoroughly explained the house buying process. Rosie assisted with all queries and made the process seem much less daunting. I look forward to working with Rosie over the next few months.

Hannah · 11 June 2024

★★★★★ 1/5

Trustpilot

We paid a £1000 non refundable deposit…

We paid a £1000 non refundable deposit to reserve a plot with elan and were quoted the completion date would be around October time at the sales pitch stage. We were then told December to January for the long stop date and managed to arrange with the buyers of our current property to vacate by the end of the quoted month, January. Within a couple of weeks of paying the £1000 NON REFUNDABLE deposit we received a letter informing us that the completion date would be February and the long-stop date would now be March. The deposit we paid was non refundable even though it took Elan only two weeks of receiving our deposit before moving the goal posts due to ‘material shortages’. The move had we not of pulled out would have left my family without a roof over our heads with the unfortunate dynamic of not knowing when the new property would be completed. The cost of short term rent came in at between £1750-£3000 a month, over a few months it doesn’t take an accountant to see the financial cost implications. Once we pulled out it was amazing how Elan went from being an answer machine message to the most customer focused company I’ve dealt with. They offered us a lot of incentives but nothing close to the storage and rental costs we would incur. They were also quite aggressive with their sales telling us that we had to complete by certain dates or the deposit would be lost and the property put back to market. The only thing they were not quick to do is refund the £1000 deposit once they had gone back on dates they had promised. If you want my advice I would not part with your hard earned cash to Elan and would do your homework before buying off plan with them as your dream home could quite quickly turn into an expensive nightmareFollowing your reply the fact of the matter is that you still have not offered to refund at any point our £1000 deposit despite yourselves changing agreed completion dates. The compensation offered concerning money off the extras chosen was to keep the sale of the property on your books, which was greatly appreciated but the changes to your dates after the deposit was paid meant that the purchase, due to completion dates agreed around your quoted dates with our property purchasers left us unable to carry on with the purchase from Elan. Elan put the dates back after we had agreed with our buyers to complete around the date quoted by yourselves. Therefore we were left a £1000 down that again you have not offered to refund because we were put in an impossible position of being homeless or having to pay unlimited monies on rent and storage that far surpassed any compensation offered by yourselves. £1000 is a considerable amount of money to the working man, I realise it was classed as a non refundable deposit but the goal posts were moved by yourselves so to speak from when we signed. I realise this review will not get me any reimbursement but feel I should make people aware of the current plight of the new build housing market and how they could lose considerable amounts of money listening to broken promises. I thank you for your efforts in trying to salvage the purchase and don’t blame you for brexit/COVID or any other issues relating to the changes date but the fact remains I am still £1000 out of pocket due to dates you supplied and then changed.

Me · 22 September 2021

★★★★★ 5/5

Trustpilot

Excellent customer services after sales

Thanks to Elan, after sales team and Mr Russell. His phone call was very reassuring.

Asad · 5 September 2025

★★★★★ 5/5

Trustpilot

Big thanks Billy and all on Balmoral Gardens

We have recently got the keys to our brand new first ever family home in southport. I initally showed interest but there were non available however after pestering the life out of Billy he found us our dream plot. We have watched this build from the foundations and the builers on site work so hard. Billy has kept us up to date each step of the way whilst working hard liasing with our solicitors, even putting up with our weekly visit to check progress. He has become our little boys new best friend! The house is beautiful, we couldn't be happier. Yes as always with a new build there were a few snags but quickly dealt with and not an issue to anyone. Big thanks to both Billy for all your help and patience throughout this and also to the site manager Dave who has spent the time to chat with us and resolve any issues.

Claire · 26 August 2021

★★★★★ 5/5

Trustpilot

Well explained about the development

Well explained about the development, price and other details. Toured through the show house. Jonathan was friendly and cooperative.

Alex · 26 March 2023

★★★★★ 5/5

Trustpilot

Garratt Hall Fields

We are in the process of purchasing our new home. Faye our sales agent has been absolutely fantastic. She is professional, reassuring and has given us all the help and support we have needed when buying our first property. Everything through Elan homes so far has been smooth and easy, with Faye keeping us in the loop every step of the way. We can’t thank her enough, and look forward to moving into our new home!

Sophie · 19 August 2024

★★★★★ 1/5

Trustpilot

Unresolved issues and poor communication

We moved in to our first home in February 2021, and to begin with there were a few problems which we knew to be expected, for example: a broken bath panel, poor plastering, a cracked tile, and a very wet garden (which at first we thought was due to it being winter). To begin with the site manager would often come round and keep us informed with how they were getting on, however that quickly stopped. Nearly 6 months down the line and we still have the same broken bath panel, a swamp for a garden due to poor initial drainage and now yet another cracked tile. We have continually informed both the site manager and customer care of the issues, which they assure us they are dealing with, however they still go unresolved. They informed me that next door have the same drainage issue and that the person will not complete until it is sorted, a few days later they had workmen in the garden fixing the issue, thus proving all they care about is money. A few weeks back they came ‘to start resolving the issues in our garden’, on this occasion they dug a hole and left it at that, with no communication. I then contacted customer care numerous times to ask them what was going on, which they stated they have informed the site team to contact us, yet again no one did. Last week we came home to find a dry patch of our garden dug over. We have since learned from locals that drainage was always an issue, and we have now received video footage of them pumping out water for 4 hours a day prior to building. Communication with elan homes is extremely poor, numerous of the houses around us have had issues which have gone unresolved for months, and had to fight for jobs to be completed. Would not recommend buying from them, unless you want a battle on your hands.

Jemma · 19 July 2021

★★★★★ 3/5

Trustpilot

Misleading Sales staff, Rude sales manager, house not as expected on completion - But good staff that try to make up for poor colleagues

Zoey sales agent was very misleading gave incorrect information, provided wrong information on finish and what kitchens were included.Marie sales manager very pushy, rude and abrasive.Disheartening issues on completion: Screed floor wet on completion, bung left in soil stack which caused flooding in first few days of new homes. Required wall being cut open and garden to be dug up, poor finish on door frames where hinges installed, wall filler still on show on walls. Light switches wired incorrectly, heating thermostats wired backwards.**On the plus side some staff who work for Elan are brilliant they go out there way to be pleasant factual and act with integrity and resolve issues. Elan are not a bad company just like any company they have a few poor staff that let them down but they aren’t far away from being brilliant!**

Dom · 11 July 2021

★★★★★ 5/5

Trustpilot

Greenside View

Jonathon at Greenside View has been fantastic with us and has made very effort to help us along the way

Clare · 23 January 2023

★★★★★ 5/5

Trustpilot

Balmoral Gardens Southport

Collette and Rosie at Southport have been very friendly and helpful throughout the whole process, kept me in the loop to make it as quick and smooth as possible to get me in my new home. The site manager has also been fantastic and will go above and beyond to resolve snags or issues,

Antonio · 29 January 2024

★★★★★ 5/5

Trustpilot

Very easy to deal with

Hi Been in contact with Rosie & Ken at Barmoral Gardens in Southport, regarding a property for sale.Both made the buying process very easy with there knowledge & experience.

Fraser · 10 July 2024

★★★★★ 4/5

Trustpilot

Our experience with Elan Homes

Our experience with Elan Homes, as newbuild buyers, has been overall a positive one. What has made it really special has been the excellent input of individuals like Peter, Ken and Billy; We were always met with a friendly smile, and the proactive, supportive, professional attitude of these individuals; they did everything they could to be helpful and raise the profile of Elan Homes. I should also say that the quality of the building work and materials used was also very high, and the aftercare has been excellent. Perhaps the reason Elan miss out on a five star trustpilot review from us, is the inflexible approach to building plans that we weren’t allowed to modify even slightly before building work took place, even with the internal layout, and the very crowded car parking spaces that were not really revealed until the homes were already built. So, amazing frontline customer help and support, and a little bit more work to do with accommodating buyers’ needs and transparency.

Michael · 20 April 2021

★★★★★ 5/5

Trustpilot

First House from Elan Homes

We bought our first house from Elan Homes this March with the support from the sales executive Mr Ken and his colleague Billy. Buying your dream home is never easy in normal times, and it could have been unimaginably harder during several spells of national lockdown like the ones we had due to Covid-19 but for the support from outstanding sales executive. Ken and his colleague, who are super-friendly, made the journey a lot easier for us despite all the social distancing restrictions and limited office opening times. We have been provided with frequent updates about the development of the site and timely information about upcoming plots released to the markets. The development is enormously popular, located in one of the most sought-after areas, and the demand is unusually high while the supply is visibly limited. We feel extremely lucky to have been able to secure one of our preferred plots, thanks to the Elan Homes's professional service. We cannot wait to see the completion of our brand new house in few months’ time.

RB · 16 April 2021

★★★★★ 1/5

Trustpilot

Moved in to our new home December 2019…

Moved in to our new home December 2019 and it seems like every week we find another issue. So far the boiler has leaked twice and had to be repaired, the toilet leaked, the handles fell off the kitchen cupboards, the door handle stopped opening the bedroom door, the tiles had to be replaced in the en-suite and bathroom, one of the patio doors lock rusted, the other patio door had to have the hinge changed, the fence post had to be put back up properly as it was falling over, all the grass at the front of the house has got to be ripped up as it has turned into mud, the paving slabs have had to be put back down properly, porch tiles were broken, the bannister had to be fixed to the wall as they forget, screws weren’t put in hinges. The outstanding jobs we still have- the overhang of the roof is split, a window is split and the wall in the front room probably needs repairing. DONT BUT A HOUSE FROM ELAN HOMES. I wish we had read the reviews before buying

Kelly · 14 April 2021

★★★★★ 5/5

Trustpilot

Great experience and friendly approach…

Great experience and friendly approach by the staff.Explained well about property.

Jini · 22 September 2025

★★★★★ 5/5

Trustpilot

Ken at Mossley Gardens

We have recently bought a house on the Mossley Gardens site. After an initial poor experience with one of the sales team (she no longer works on the site), we had excellent care from Ken whilst buying our house. He was supportive and attentive during the whole process. He also helped us secure a part exchange after our house sale fell through days before exchange! He is a delight to work with and is always professional. He gets things done when time is of the essence. We really can’t thank him enough!

Emily · 23 March 2021

★★★★★ 5/5

Trustpilot

We have bought a very nice modern home…

We have bought a very nice modern home from elan homes, everything has been nice and smooth up to now, our snags have been attended to quickly which isn't many at all in our experience Anna and billy have been very helpful and sorted out alot for us as and when neededThe site managers are really helpful with us too, which is another bonus, they have done a good few favours for us up to now tooEverything and everyone has been good to us and we are really happy with our new home!

Ste · 14 March 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I am a new home owner under Elan Homes. The customer service experience has been excellent. I had problem with my plumbing system and Elan responded very swiftly to my concerns and got it resolved in less than 24 hours. I can't be prouder to have Elan Homes as my Builders. Will recommend the company to prospective home owners 100%

Paul · 12 March 2025