Elan Homes Blackpool reviews

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed - having failed to install the kerb in front of the drive correctly first time, two years later it was dug up and repaired to a poor standard and finish, across the front of the property, and no interest in doing a good job or consideration on the impact to the property. Having raised with Elan Homes they have responded that they are unwilling to look into this any further.

Chris · 23 April 2023

★★★★★ 5/5

Trustpilot

First time buyer

Michelle is amazing! We are first time buyers and she has made the process so smooth! Any questions we had she went above and beyond! Michelle is a credit to Elan homes!

Molly · 22 September 2024

★★★★★ 1/5

Trustpilot

Home I'm disappointed with inside and out !

Undoubtedly one of the poorest decisions I have made was purchasing a home with Elan. Elan has treated me with nothing but contempt since our purchase over 18 months ago.140 defects / snagging items were identified on handover, with the remaining items still being contested following the original catastrophic handover of the property to my family and me.The complete lack of customer care and build quality has frustrated other residents in our development and me, with roads, pavements and communal areas still not completed. In addition, site managers have come and gone over the two years with promises made and continuously not delivered.Not a day goes by that I don't regret my decision to purchase a home with Elan.

Tom · 26 June 2022

★★★★★ 5/5

Trustpilot

Praise for George, Dave and Vikki.

I would just like to say there is no particular date as in my experience George the assistant site manager and Dave the site manager, both based on Balmoral Drive in Churchtown, have always been very helpful when my Husband and myself have had problems that come under the famous heading of snags. We have lived here two years now and we cannot find fault with either of them. The routine used to be that you could ask either of them about something and they would always help, now it all has to be arranged through Customer Care with Vikki who is also very helpful and she passes on the requests to them. To be honest it was much better when it was "off the cuff" through George and Dave but these are the rules now so obviously we have to go along with that. May I also add that quite frequently people who have moved in do not give them a chance and actually start off quite rude with them which is completely wrong in our eyes. So full marks to George, Dave and Vikki. From Mr. and Mrs. John and June Wright, 226 Balmoral Drive, Churchtown.

June · 19 September 2024

★★★★★ 2/5

Trustpilot

Great until they need to deal with issues

They’re a great company until any issues arise, it’s then like getting blood from a stone.We moved into our home in February 2021, we have outstanding snags we’re still awaiting to be resolved with some reported on day 1 and still not resolved. 16 months and waiting.At first, they were great and came to fix a few snags relatively quickly. However many are still outstanding which I’ve had to chase on a monthly basis and still yet to have anyone even contact me nevermind actually come fix them. I’ve given the benefit of doubt too many times but there’s only so many excuses around covid sickness, staff shortages and promises of callbacks & visits from site managers that never materialise that anyone can deal with. Lots of these snags are small/minor issues that ideally should have been noted during the build process however mistakes happen. The fact the issues are so minor are now the reason it’s so infuriating that they’re not fixed and nobody seems to care. We have unfinished laminate, holes in the walls hidden behind radiators and unstable flooring to name a few. It takes weeks to get a response from customer care, even after the promise of escalations to site managers etc there’s still nothing but silence from that end. It’s very frustrating from a customers point of view in what was otherwise a seamless experience prior.

Keegan · 4 June 2022

★★★★★ 5/5

Trustpilot

Brilliant from start to finish

From start to finish, the process has been smooth sailing, very stress-free & exciting. This is down to Jonathan being great with us, keeping us updated & providing us with guidance, tips & support. We even got a lovely welcome to our home / congratulations hamper & bottle of bubbly. The site team have been brilliant so far walking us through all the things we need to know about the house and being contactable about any issues or questions we have. We hope this continues!

MH · 3 June 2022

★★★★★ 5/5

Trustpilot

From our initial visit and tour of our…

From our initial visit and tour of our house to the hand over and welcome Shirley was outstanding and kept us informed every step of the way, she is a credit to your company

Jeffrey · 13 January 2022

★★★★★ 1/5

Trustpilot

My experience with Elan home is poor!

My experience with Elan homes has been poor to say the least. From start to finish the customer service has been poor. I moved into a new home last June, raised numerous snags due to poor workmanship and finish. I am still waiting for the snags to be completed 8 months on. They do not respond in a timely manner and the build quality is poor. I will never buy from this company again and I advise anyone considering buying a new home to think very carefully.

Paul · 9 April 2022

★★★★★ 5/5

Trustpilot

Jonathan has been absolutely amazing…

Jonathan has been absolutely amazing throughout the process of buying our home. We feel we have been very supported throughout and highly recommend Elan Homes!

Jess · 16 January 2023

★★★★★ 1/5

Trustpilot

Roads still not made upWe moved in 2 years ago and are still…

We moved in 2 years ago and are still waiting for the roads to be made up. The ironwork is raised making it a nightmare to drive through the development. We have been given dates for it to be done, but then nothing happens.

Jackie · 25 October 2024

★★★★★ 5/5

Trustpilot

Very pleased.

We have been very pleased with the way Will has dealt with the initial stages of our purchase of a house at Whittingham Fold. He has made the process of reserving the plot and choosing the fittings a pleasure and he has answered our questions efficiently and with good humour. We feel that we are in good hands. We are looking forward to moving into our new home in due course.

Pat · 19 March 2023

★★★★★ 1/5

Trustpilot

Avoid!!

Moved in over 6months ago & still have outstanding work from our 7 day snagging report.We were promised work done by a site manager who knowingly knew he was moving sites the day after. The site manager who took over said he would only complete full snagging list if we promised to score him highly on the survey. Endless calls/answer phone messages and emails to customer home care and still no further. No one returns the calls and the last email took 13 working days for me to get a response. We have been promised a visit from the site manager for over 3 months. The finish of the house is poor and we’re disappointed with the quality of the bathrooms and kitchen.

Harriet · 17 March 2022

★★★★★ 5/5

Trustpilot

Faye at Garrett Hall Fields is so…

Faye at Garrett Hall Fields is so helpful, she explained everything in detail from my first visit to reserving my house. Very approachable and always happy to answer any questions.

Mrs · 13 September 2024

★★★★★ 1/5

Trustpilot

Surprised by the positive reviews

I’m really surprised to read so many positive comments here because everyone at the Stableford site is truly fed up with the terrible customer service that Elan provide. I have never bothered leaving feedback anywhere before but as our emails and phonecalls to the customer aftercare team just get ignored i feel i have been driven to it. We moved in back in August 21 and as soon as the site manager left it’s as though nobody at Elan cares. Given this is the biggest purchase we have ever made the customer service is probably the worst i’ve ever experienced which is a real shame because the houses do look nice.

D · 2 February 2022

★★★★★ 5/5

Trustpilot

Exceptional customer relations! I recently purchased a new build…

I have recently purchased a beautiful new build house on Balmoral Gardens in Churchtown. It was a pleasant experience from start to finish being helped and supported by the sales managers Ken and Collette. George, a site manager has been so helpful dealing with any issues that occur with a new build. I would highly recommend Elan Homes for their friendly and exceptional customer relations.

Ruth · 11 August 2023

★★★★★ 5/5

Trustpilot

Recently purchased a property at the…

Recently purchased a property at the Brook meadow development and we have been thoroughly pleased with our purchase and the service provided , Kate especially has been a big help chasing up and resolving any issues we had in the lead up to securing the property and nothing was too much trouble. Kate also regularly sent us updates with the progress on our property and helped ensure we managed to move in on the required date we very much needed and we couldn't thank them enough , Steve the site manager has also been a big help and nothing has been too much trouble for any of them.

Andy · 28 January 2022

★★★★★ 5/5

Trustpilot

Great experience so far…

We have recently reserved our home with Elan homes. We could not be happier with the service we have received up to this point. Our point of contact was Ken and he was so professional and knowledgeable on the whole process. He took the stress out the process and made it fun and enjoyable. We were saddened to hear he is moving sites but the transition has been smooth and we have continued to be looked after. We are just hoping the rest of the process continues as well as it has so far and we look forward to competing and moving in to our new family home.

Nicola · 14 January 2022

★★★★★ 4/5

Trustpilot

All issues were resolved.

When we moved into our new home 2 years ago, at Balmoral Gardens, Southport, we had quite a few issues. They included, but limited to, a leaking roof, a leaking hot water tank, and stained floor covering in the kitchen/utility area that was caused by it being laid on a wet floor!All new homes have issues, big and small, but they were all sorted out by Elan Homes.The customer care team have been helpful and have helped us resolve every issue as it arose.The only reason I went 4 stars instead of 5 is that many of the issues the we’ve had should have been picked up on before the house was handed over.

Richard · 18 July 2024

★★★★★ 5/5

Trustpilot

I recently picked up the keys to my new…

I recently picked up the keys to my new Elan home and I absolutely love it!! I would like to thank the sales managers Collette and Ken who have been so helpful and supportive during the whole process.Since moving in George the site manager has also been very helpful and I would definitely recommend Elan homes for their friendly and excellent customer service.

Colette · 7 September 2023

★★★★★ 5/5

Trustpilot

Elan Mossley Gardens

We moved into our new Elan home on the Mossley Gardens development in Liverpool in December 2020, and are just coming up on a year in the house.The buying experience was fantastic, and we couldn’t speak more highly of both Ken and Billy the sales executives who were so friendly and helpful throughout, and Ken still always gives a little wave from the sales office whenever we pass even a year later!And more importantly we absolutely love the house and are so happy we managed to get on to this brilliant development. Yes there were a few snags here and there, but we’ve bought new build before and we know there always are. Wayne and Peter on site however are always only a phone call away, and our snags so far have all been addressed more than satisfactorily.We personally would have no hesitation in buying another Elan home…..but then again we have absolutely no intention of leaving the current one for a very long time!

Allan · 13 November 2021

★★★★★ 5/5

Trustpilot

New home at Mossley Gardens

All going well, we are 4-5 weeks away from completion on our new home at the Mossley Gardens site in Liverpool, having reserved back in May. The Mossley Gardens site is beautiful and we can’t wait to move into our new home. We have been dealing with Ken, the Senior Sales Exec, throughout the process and a huge amount of gratitude goes to him. From the start of the process arranging an appointment right up until now, he has been attentive, informative, professional and friendly. Always on hand to answer our questions, of which there have been many. A company’s most important assets are its people and Elan have a fantastic asset in Ken. We look forward to the last leg of our journey as we count down the days to completion! Thanks, Stu & Jenny.

Stuart · 8 November 2021

★★★★★ 5/5

Trustpilot

Shirley was very efficient

Shirley was very efficient. We turn up on spec and she accommodated a viewing on the property we liked.

Bren · 20 April 2023

★★★★★ 5/5

Trustpilot

Elan Homes Southport

Rosie at Elan Homes Southport provided an excellent customer experience. She has a friendly and professional manner and thoroughly explained the house buying process. Rosie assisted with all queries and made the process seem much less daunting. I look forward to working with Rosie over the next few months.

Hannah · 11 June 2024

★★★★★ 1/5

Trustpilot

We paid a £1000 non refundable deposit…

We paid a £1000 non refundable deposit to reserve a plot with elan and were quoted the completion date would be around October time at the sales pitch stage. We were then told December to January for the long stop date and managed to arrange with the buyers of our current property to vacate by the end of the quoted month, January. Within a couple of weeks of paying the £1000 NON REFUNDABLE deposit we received a letter informing us that the completion date would be February and the long-stop date would now be March. The deposit we paid was non refundable even though it took Elan only two weeks of receiving our deposit before moving the goal posts due to ‘material shortages’. The move had we not of pulled out would have left my family without a roof over our heads with the unfortunate dynamic of not knowing when the new property would be completed. The cost of short term rent came in at between £1750-£3000 a month, over a few months it doesn’t take an accountant to see the financial cost implications. Once we pulled out it was amazing how Elan went from being an answer machine message to the most customer focused company I’ve dealt with. They offered us a lot of incentives but nothing close to the storage and rental costs we would incur. They were also quite aggressive with their sales telling us that we had to complete by certain dates or the deposit would be lost and the property put back to market. The only thing they were not quick to do is refund the £1000 deposit once they had gone back on dates they had promised. If you want my advice I would not part with your hard earned cash to Elan and would do your homework before buying off plan with them as your dream home could quite quickly turn into an expensive nightmareFollowing your reply the fact of the matter is that you still have not offered to refund at any point our £1000 deposit despite yourselves changing agreed completion dates. The compensation offered concerning money off the extras chosen was to keep the sale of the property on your books, which was greatly appreciated but the changes to your dates after the deposit was paid meant that the purchase, due to completion dates agreed around your quoted dates with our property purchasers left us unable to carry on with the purchase from Elan. Elan put the dates back after we had agreed with our buyers to complete around the date quoted by yourselves. Therefore we were left a £1000 down that again you have not offered to refund because we were put in an impossible position of being homeless or having to pay unlimited monies on rent and storage that far surpassed any compensation offered by yourselves. £1000 is a considerable amount of money to the working man, I realise it was classed as a non refundable deposit but the goal posts were moved by yourselves so to speak from when we signed. I realise this review will not get me any reimbursement but feel I should make people aware of the current plight of the new build housing market and how they could lose considerable amounts of money listening to broken promises. I thank you for your efforts in trying to salvage the purchase and don’t blame you for brexit/COVID or any other issues relating to the changes date but the fact remains I am still £1000 out of pocket due to dates you supplied and then changed.

Me · 22 September 2021