5/5
TrustpilotJanet at Elan Homes has been superbly…
Janet at Elan Homes has been superbly helpful from reservation to now. She is always on hand to answer any questions and nothing is ever too much. We would recommend her profusely.
Trusted Agent profile
Elan Homes reviews
★★★★★
297 reviews across 2 platforms
Moss House Road, Marton, Blackpool FY4 5JE
Elan Homes's Blackpool office at Moss House Road is rated 4.1 out of 5 across 297 reviews on two platforms, including 2 Google reviews rated 4.5. The 295 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Blackpool office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery helpful sales personnel
Very helpful sales personnel. Guided us through the detail of our prospective personnel.
Agent replied · 10 June 2024
Thank you for taking the time to leave us such a kind review - the Elan team pride themselves on providing a quality service - please do let us know if you require any further assistance.
5/5
TrustpilotGood level of service receieved so far…
Good level of service receieved so far with Hilary. She has answered our long and growing list of questions, and been supportive in arranging multiple visits to the showhome.
Agent replied · 10 June 2024
Hi Alistair, thank you for your kind words regarding Hilary - our Senior Sales Executive - we will be sure to pass on your kind words.
2/5
TrustpilotSales rep very uninterested in selling…
Sales rep very uninterested in selling us a home!
Agent replied · 24 August 2024
Really disappointed and shocked to hear this - our Sales Team pride themselves on delivering an exceptional level of service - if you could please contact our Customer care team and let us know when you visited and which development we will look into this for you. Unfortunately, we are all human and can have bad days and we would love to restore your faith in Elan Homes.
5/5
TrustpilotWhittingham Fold First Time Buyers
We bought our first home through Elan Homes at their Whittingham Fold site in Goosnargh. Tracey and Colin could not have been more helpful and made the process of purchasing our first home exceptional. We can not praise Tracey and Colins enough.
4/5
TrustpilotVery pleased with everything so far
Very pleased with everything so far. Gorgeous houses. Still waiting for snags to be sorted after 2 months of moving in though, so can’t give 5 stars. will re review following this.
Agent replied · 10 June 2024
Dear Ms Hicks I would appreciate it if you would provide our Customer Care team with the details of your outstanding issues and they will ensure everything is reviewed and that you are provided with updates. They can be contacted on 0345 481 8805 or customercare@elan-homes.co.uk.
5/5
TrustpilotThe help and support from Jonathan…
The help and support from Jonathan Sinnott the sales representative from Elan homes.His efficiency and friendly approach made everything seamless.
Agent replied · 10 June 2024
Hi Janet,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
5/5
TrustpilotHazelfields
We had a lovely, friendly meeting with Collette yesterday.She was very patient and answered all our queries.We are very pleased with the service provided and hope to be in our new home soon.
5/5
TrustpilotA lovely personable approach.
A lovely personable approach.Very informative Rosie gave a great first impression
Agent replied · 10 June 2024
Barry,Many thanks for your kind comments about Rosie.We hope you can find a Home you will love inside and out at Hazelfields.ThanksElan Homes
5/5
TrustpilotThe team have been very helpful…
The team have been very helpful throughout the whole process so far. They are quick to respond and very easy to contact.
1/5
TrustpilotI am writing again as no response from…
I am writing again as no response from Elan Homes to the many complaints, particularly to the dire situation regarding the eyesore that you call a biodiverse green meadow that is a rubble-filled mess at the back of the development.
5/5
TrustpilotGood experience and very timely with…
Good experience and very timely with responding to queries
Agent replied · 10 June 2024
Thank you for your comments - if you require any further assistance please do not hesitate to let us know.
5/5
TrustpilotNew home purchase
Jonathan in the sales was excellent and very pleasent to deal with.
Agent replied · 10 June 2024
Hi David,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
5/5
TrustpilotExcellent support offered by Ally at…
Excellent support offered by Ally at Kniver, communication has been great and we are looking forward to our new Elan home.
Agent replied · 10 June 2024
Many thanks for your kind comments Fiona, we will pass these on to Ally.Thanks Elan Homes
5/5
TrustpilotBeautiful new homes
Beautiful, spacious homes with great attention to detail. Very impressive for modern new builds!
Agent replied · 10 June 2024
Hi Vikki - thank you soo much for your comments - we strive to achieve real attention to detail and build homes we would all like to live in.
5/5
TrustpilotJanet’s Customer Service was fantastic
Janet’s Customer Service was fantastic. Informative and empathetic. 100% would recommend to a friend.
5/5
TrustpilotHelpful and reliable.
Gave good, accurate information. Not pushy but kept in contact at the times agreed.
Agent replied · 10 June 2024
Hi Ian - thank you for your review. Our service standards matter to us. Please do let us know if there is anything else we can do to help.
5/5
TrustpilotThe lady was very informative and very…
The lady was very informative and very helpful a credit to your company.
Agent replied · 10 June 2024
Thank you soo much for your kind words Catherine - we will be sure to pass them onto Shirley. If you require any further assistance please do let us know
5/5
TrustpilotSales Visit.
We found your representative (Shirley) welcoming, and informative, and answered all our questions.
Agent replied · 10 June 2024
Hi Keith, thank you for your review - if we can be of any further assistance please do let us know
5/5
TrustpilotMy visit to Balmoral Gardens today
Rosie, the Elan advisor was very helpful. She explained my options to make a possible purchase and the various property types and availability.
5/5
TrustpilotGood service and quick response to…
Good service and quick response to queries
5/5
TrustpilotBrilliant service and communication…
Brilliant service and communication from Rosie, a real pleasure to deal with. Refreshingly honest and straightforward explaining all the different options available to us.
5/5
TrustpilotGreat homes
Great service from wholeTeam.
Agent replied · 10 June 2024
Thanks for the review.Elan Homes
5/5
TrustpilotExcellent experience discussing a…
Excellent experience discussing a potential purchase with Rosie. She was professional, welcoming and informative.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Elan Homes
How many reviews does Elan Homes have?
Elan Homes's Blackpool office has 297 reviews across two platforms: 2 on Google, 295 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Elan Homes's rating?
Elan Homes is rated 4.1 out of 5 across all 297 reviews, and 4.5 out of 5 on Google from 2 reviews, checked 9 October 2026.
Where is Elan Homes's Blackpool office?
Elan Homes, Moss House Road, Marton, Blackpool FY4 5JE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.