Every review we hold for the Blackpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWhittingham Fold
We looked at a lot of houses when planning to relocate to the area. We kept coming back to Elan homes at Whittingham Fold because it was a lovely small estate with well proportioned houses. However the main reason we chose to buy here is due to the excellent service from Tracy. She was helpful without being pushy and we genuinely felt like she was invested and interested in us as customers. We have never bought a brand new house before, but Tracy has made the experience as painless as possible!
Dave · 7 July 2024
Agent replied · 24 August 2024
Hi Dave, Thank you soo much for leaving your feedback regarding your new home at Whittingham Fold and Tracy our Sales Executive.We hope you will have many happy years in your new home.We will ensure we share your kind words with the team.Many thanksElan Homes
★★★★★ 5/5
TrustpilotGreenside View
We have recently reserved a plot at Greenside view Dukinfield, Jonathan has been extremely helpful throughout the process and has given us regular updates on the progress of our home and even spent over 4 hours with us helping us choose the tiles and other interior finishing touches. We can’t wait to move in now! Thankyou
Natalie · 31 October 2022
Agent replied · 10 June 2024
Hi Natalie,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotExcellent service
We (myself, my wife & our son) had a house viewing appointment with Shirley at Greenside View. She's very warmly, cheerful and her customer service was per excellent, far more than our expectations and it was so sad that we could not find the type of a house that we wanted. However, Shirley still go ahead and refereed us to their other site in Swinton. Thanks to Shirley as she made our day worthwhile!
Dimeji · 28 November 2023
★★★★★ 5/5
TrustpilotElan Homes Customer Care Team
Elan Homes Customer Care Team have been excellent
Customer · 17 July 2026
Agent replied · 11 June 2024
Good morning,
Thank you so much for taking the time to leave such kind comments about our Customer Care team. We’re delighted to hear that over the past 12 months they have provided quick and friendly support whenever you've experienced any minor issues.
It’s also wonderful to know that Katie was able to resolve the recent electrical issue for you so quickly. We strive to provide excellent service to all of our customers, so it's fantastic to hear that Katie and the rest of the team have consistently delivered that level of support for you.
Thank you once again for your lovely review, we truly appreciate it.
The Elan Homes Team
★★★★★ 5/5
TrustpilotReady to move.
We didnt feel pressurised to buy but appreciate all the help Tracy has given us in chasing up our estate agent to push the sale of our house through.Its mine and my partner's first house together and we can't wait to move in.
Andrew · 3 October 2025
Agent replied · 25 December 2025
Hi Andrew,
Thank you for your kind feedback. We're pleased to hear that Tracy was able to support you throughout the home-buying process. Congratulations to you and your partner on buying your first home together.
Wishing you both all the best as you prepare to move in!
The Elan Homes Team
★★★★★ 5/5
TrustpilotOutstanding Service Throughout
From Start to finish, my experience with Elan Homes and in particular Jonathan has been outstanding. Very personable, approachable and caring in all stages of the process, Jonathan has made the house buying procedure fun, exciting and stress-free. Could not recommend using Elan Homes enough, especially as a first time buyer
Sam · 15 January 2023
Agent replied · 10 June 2024
Hi Sam,Many thanks for your kind comments about Jonathan and the Elan Homes team.We hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotJonathan Greenside view
Jonathan has been fantastic in every step of us moving into our first home. He took a lot of stress out of the process to make it easier for us. We are now moved in and couldn’t be happier with our home. Brilliant service from start to finish.
Sam · 22 April 2023
Agent replied · 10 June 2024
Sam,Many thanks for your kind comments about Jonathan at Greenside View.We hope you have many happy years in your new Elan Home.ThanksElan Homes
★★★★★ 1/5
TrustpilotQuick to take your money.
The way Elan homes operates is quite remarkable. You report a problem to customer services (external doors not fitting and needing replacement), they send someone round, in our case multiple times, acknowledge the issue and confirm they will address the problem then nothing happens. You then follow up with more emails to customer services, receive a response offering apologies and various reasons for the delay, and the cycle continues. We have been waiting since last spring. Following on from your response dated 26/3/24: It was very unfortunate that it had been necessary to initiate county court proceedings against Elan Homes prior to said action being taken.
Mr · 26 March 2024
Agent replied · 10 June 2024
Dear Mr MurrayThank you for your recent feedback regarding your experience with Elan Homes. We appreciate you taking the time to share your concerns with us.We can confirm that our Group Customer Care Manager has been in contact with you directly and assured you that we committed to addressing any issues you've encountered and ensuring that your expectations are met.We've taken your feedback seriously, and we're pleased to inform you that we've scheduled the necessary works to address your concerns. If you have any further questions or concerns, please don't hesitate to contact us directly. We value your feedback and are here to assist you. Thank you for choosing Elan Homes, and we look forward to resolving this matter to your satisfaction.
★★★★★ 5/5
TrustpilotHazelfields
Marie and Collette were extremely helpful when we recently visited Hazelfields. They explained all the features of the house and estate and gave us the confidence to proceed with our purchase.Many thanks
Rob · 24 March 2024
Agent replied · 24 August 2024
Mr and Mrs Evans, we hope you are settling into your New Home well and enjoying being closer to your family - please remember the team are on hand to assist if your need any help.
★★★★★ 1/5
TrustpilotPurchase on Redwood Gardens estate…
Purchase on Redwood Gardens estate Blackpool.
John · 6 July 2026
Agent replied · 25 September 2026
We're sorry to read that you feel this way about your experience.
We take all customer feedback seriously and are disappointed that you remain dissatisfied. Throughout your aftercare journey, we have investigated each issue you have raised and assessed them in accordance with the relevant NHBC guidance, manufacturers' recommendations, and industry standards. Where remedial works have been identified as necessary, these have been progressed, and where items have been found to meet the applicable standards, we have explained the reasons for our decisions.
We appreciate that this may not always be the outcome a homeowner hopes for, but our approach is to ensure every reported item is reviewed fairly and consistently against the appropriate technical guidance.
We do not recognise the suggestion that our Customer Care Team has acted in the manner described or that any issues have been handled inappropriately. Our aim has always been to work constructively with you to address your concerns and provide clear explanations throughout the process.
We remain committed to delivering a positive experience for our homeowners and, should there be any new issues that fall within our obligations, we will continue to review them in line with the relevant guidance and standards.
The Elan Homes Team
★★★★★ 1/5
TrustpilotZero Stars: Disastrous Experience with Elan Homes
If I could give zero, I would have given zero. Elan homes customer care is the worse ever. Do not trust Elan Home. They are lightning fast at taking your hard-earned money, but their after sale service is an absolute joke. My experience with Elan Homes has been nothing short of a nightmare. Not only did they fail to leave enough space and gap for my dishwasher socket and appliance, but their dismissive attitude towards the safety and security concerns raised is absolutely appalling. Despite the clear evidence of friction between the socket and the machine, Elan Homes seems to believe that their drawing showing the designated socket location absolves them of any responsibility.It is absurd to claim that the placement of the socket is fixed according to their drawing, while completely ignoring the fact that standard-sized integrated appliances require a certain amount of space to function properly. As someone who has purchased new builds in the past, I am utterly disappointed by the lack of foresight and accountability demonstrated by Elan Homes.To exacerbate the situation, I have raised a complaint and am currently waiting for a resolution. However, in the meantime, my kitchen is in disarray, my dishwasher cannot be used as it's integrated into this specific point, and the safety concern remains heightened, especially with kids in the house.Since moving into my home in March 2023, I have encountered numerous issues with Elan Homes, many of which remain unresolved to this day. Despite bringing these concerns to their attention, including the ongoing issue with my back garden, I have been met with delay after delay and have yet to see any satisfactory resolution. Save yourself the headache and avoid Elan Homes at all costs. Their negligence and refusal to address legitimate concerns make them unworthy of anyone's trust or investment.
Sira · 13 March 2024
Agent replied · 10 June 2024
Hi Sira Thank you for taking the time to share your feedback, although we regret that your experience with us has been less than satisfactory.We understand your frustration regarding the functionality of your dishwasher and apologise for any inconvenience this may have caused. Upon reviewing your concerns, we found that the necessary space and electrical socket for your dishwasher were provided as per the specifications outlined in your working drawings, which you had signed off on. However, we acknowledge that there may be an issue with the positioning of the socket impacting the functionality of your dishwasher.While we sympathise with the inconvenience you're facing, it's important to clarify that the challenge you're encountering does not result from any defect on our part. Integrated dishwashers, though not standardised in size, typically adhere to a general range of measurements. Whereby planning and consideration of measurements are crucial to ensure seamless integration into your kitchen space.It is surprising that this concern was not raised by your installer during the installation process, especially considering the thorough safety assessments and compliance checks conducted prior to the handover of your home. These assessments ensure that all electrical components, including sockets, meet regulatory standards for safety and functionality.Regarding any unresolved issues, we have records indicating that you signed off on items raised during your initial 7-day appointment as completed on June 22, 2023. However, we are committed to addressing any ongoing concerns you may have and encourage you to contact your dedicated customer care coordinator for further assistance.
★★★★★ 1/5
TrustpilotBeware
BewareCHECK your Contracts - Elan Homes are not providing the legally required Ombudsman service for customers since 1 January 2023Elan Homes use the excuse of a Consumer Code underwritten by their Insurer NHBC which does NOT cover building defects Their Consumer Code covers Administrative breaches in Customer Service and After Sales Responses which NHBC state Elan Homes breach with alarming regularityAny Building Defect highlighted and accepted by Elan Homes within 2 years from Completion of Sales remains the responsibility of Elan Homes in perpetuity until the Customer signs it off and accepted as complete Yet to be signed off by Customer in our caseNHBC are not independent as an Ombudsman would be and is paid by insurance premiums to deal with building defects highlighted and accepted AFTER 2 years from Completion Perhaps the Director who recently resigned saw the light and left the sinking ship
Kathleen · 7 March 2024
Agent replied · 10 June 2024
Dear KathleenThank you for your continued engagement and feedback on Trustpilot. We appreciate the opportunity to address your concerns, although we must clarify some factual inaccuracies in your recent post.Firstly, we want to assure you that Elan Homes does indeed provide the necessary ombudsman service, which is communicated to all our customers throughout the reservation and completion process which has been previously communicated to you in email correspondence. We understand the importance of this service in resolving any disputes or issues that may arise during your homeownership journey.Regarding your mention of defects or latent defects, we acknowledge our responsibility to address and resolve such issues in accordance with our own standards and the technical requirements outlined by the NHBC. Furthermore, we want to clarify the warranty coverage for your home. While your remaining 8-year warranty falls under the NHBC from years 3 to 10, please rest assured that we are committed to working with you within the initial 2-year warranty period. During this time, we will strive to provide timely and informative responses to any concerns or enquiries you may have.Our aim is to ensure your satisfaction and address any issues you encounter to the best of our ability. We understand that sometimes the answers provided may not be what you were hoping for, but please know that we are dedicated to transparent communication.Thank you once again for bringing your feedback to our attention.
★★★★★ 1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. Elan homes seems to be helpful until they receive your money. Having moved into our home in July 2023 we still have outstanding snags which need sorting. Quickly after moving in it became apparent that our garage was flooding during rainfall. Elan told us that it would be investigated but to stop further flooding we would be fitted a rubber strip as a temporary measure.Forward 7 months and we have chased this up numerous times as the rubber strip is still allowing water in and now been told that the only thing they can do is re fit the ‘temporary’ rubber strip correctly as per guidelines as it wasn’t fitted correctly. We have never had anyone come out to inspect the garage to see what could be causing the issue so how they can fob us off is beyond me! Absolutely shocking after spending so much money! I would also like to add that god help anyone who is moving into one of elans houses as they seem to use incompetent tradesmen who just cause more problems when coming to ‘fix’ reported snags. Also good luck trying to get a response from anyone at customer care as I am still awaiting a response from over a week ago !!!
Gemma · 29 February 2024
Agent replied · 10 June 2024
Dear Gemma Thank you for taking the time to share your feedback with us on Trustpilot.We have carefully reviewed your concerns, especially those you highlighted, and have taken necessary steps to address them. Our Group Customer Care Manager has been in touch with you to discuss our proposed solutions. We sincerely hope that these measures demonstrate our dedication to resolving any issues you've encountered to your satisfaction.Additionally, we understand the importance of communication and have ensured that your coordinator for the development has maintained regular contact with you. Our team remains committed to assisting you, and your satisfaction remains a top priority for Elan Homes. Once again, we appreciate your feedback and eagerly await your response to our recent email communications.
★★★★★ 5/5
TrustpilotExcellent
Thank you Kelly for all the help and guidance throughout the process of buying our dream home.Kelly was so patient and cleared our endless doubts without any hesitation.she is very friendly and approachable at any time,and responds to our calls and emails very quickly. Looking forward for the handover of keys in few months..
Veena · 21 March 2022
Agent replied · 10 June 2024
Hi Veena,Many thanks for your kind comments about Kelly, we hope you have many happy years in your Elan Home.ThanksElan Homes
★★★★★ 1/5
TrustpilotBought a house in Redwood Boulevard in…
Bought a house in Redwood Boulevard in Blackpool. The finish of the house is poor. Doors warped and catches that look like a 5 year old has had a go. Parts missing in the kitchen and missing tiling in the bathroom. Our canopy over our front door doesn't fit the wall correctly and our front door leaks water. Rear patio doors don't lock and are insecure. I have complained and brought to the attention all these issues with site and customer services. Nothing, no dates to rectify any of this. What could have been a lovely house has been let down by what I can only describe as cowboy trade people. A blind person could fit some of the fittings better than Elan have done. I'm now coming to the conclusion that they will never rectify these issues and we will end up in the small claims court or county court to try resolve this. That's after I finish hitting my head off my unfinished brick wall.
Wayne · 8 February 2024
Agent replied · 10 June 2024
Thank you for sharing your feedback with us. We genuinely appreciate your time and the opportunity to address your concerns. We apologise for any frustrations you've experienced and want to assure you that we take your feedback seriously.Our sales manager has personally met with you, and your dedicated customer care coordinator for the region has also been in contact and scheduled an appointment for our remedial operative to attend on 26.02.24. Please be assured that our team will stay in contact with you throughout the process to provide updates and address any further questions or concerns you may have.
★★★★★ 4/5
TrustpilotBrook Meadow Development
Kate was great in the process of buying my property however, the aftersales site team and snagging hasn't been as great. Still awaiting for snags to be completed and had some cancelled on the day, which when you work and have had to have time off work for these to be completed is frustrating...
Beth · 21 February 2022
Agent replied · 10 June 2024
Beth,Many thanks for your kind comments about Kate and the process of buying your property.We are sorry to hear that you have had an issue with snagging so far, I do believe we are aware of the outstanding issues and they are being worked on, it may be that they are now fixed as I had a date of the 7th for some outstanding issues.If you do not think all has been sorted please feel free to get in touch with the customer care team on 0345 481 8805 or customercare@elan-homes.co.ukWe hope this rectifies the remaining issues and you love living in your new Elan Home.ThanksElan Homes
★★★★★ 5/5
TrustpilotLovely experience and excited for the next steps.
Jonathon was very welcoming, friendly and polite and was very happy and patient to answer my many questions which are inevitable when making such a large purchase. I felt well supported and reassured, that I will also be able to contact Elan/Johnathon easily regarding any queries as we complete the process.Thank you.
Caroline · 25 April 2022
Agent replied · 10 June 2024
Hi Caroline,Many thanks for your kind comments about Jonathan, we hope you have many happy years in your new Elan Home.ThanksElan Homes
★★★★★ 1/5
TrustpilotCowboy Builders - Would advise to stay well away!
To summarise, it’s builders like Elan that give other builders a bad reputation. Moved into our property in July last year and it’s been a full-time job ever since to even get a response on the problems/snags.We still don’t have a functioning front door seven months in (they’re also aware that this is a security issue as we have a newborn baby), they haven’t touched the sides of our snags that we issued the first week of moving in, we had the wrong kitchen layout built, damaged flooring, a full garden of weeds on arrival, next doors down pipes into our garden (not stipulated on any drawings), the windows incomplete and have trickle vents that allow air in/out of the property, our boundary has been compromised with the fencing layout and the overall finish and quality is well below industry standard, never mind a company that claims to provide a premium product. The customer care team have been none-existent so I’d appreciate it if they didn’t respond to this review with a generic response to save face. We’ve tried this approach already to no avail! I could go on further as the list is endless, I would give 0 stars if I was able to. I’m also not the only one on the development to encounter these problems.
Tom · 13 January 2024
Agent replied · 10 June 2024
Dear Tom,Thank you for taking the time to share your feedback with us on Trustpilot. Your concerns are important to us, and we sincerely apologise for any inconvenience you may have experienced. We appreciate your open communication with our contracts manager, and we are actively addressing the issues you've raised.We are committed to resolving the issues promptly, and we have a remedial operative scheduled to address your concerns on Monday,29th January. Additionally, we have arranged for a joiner to assess and make any necessary adjustments to the front door to enhance its functionality.In reference to the relocation of the downpipe, we want to highlight that we have gone above and beyond to meet your requests. The position was clearly noted and signed for on the plans prior to completion, and we appreciate your acknowledgment of this effort.Once again, we appreciate your candour, and we look forward to continuing our dialogue and working together to address and resolve your concerns.
★★★★★ 1/5
TrustpilotRoof damage
I bought a new build property from Elan this year and unfortunately in the recent windy weather, two ridge tiles were blown off the roof leaving a hole. Being ridge tiles, these should be fixed in place with cement and so shouldn't simply get blown off, particularly being so new. Elan are refusing to take responsibility and trying to force me to claim on my home insurance. This has been such a shame and disappointment to what have thusfar been very nice homes.
Scott · 2 January 2024
Agent replied · 10 June 2024
Scott,Thank you for your comments. Here at Elan Homes we never wish to disappoint our customers and always strive to deliver a high standard of customer care.We would respectfully point out there were reports of Storm Gerrit inflicting damage to many properties across the Tameside area but we will endeavour to ensure we check the roofs in question to establish if you will be required to make a claim via your Insurance Company for Storm damage or if the damage is deemed a defect covered by your warranty.Should any of the roofing works be a defect, these will be corrected as per the terms of your warranty.
★★★★★ 5/5
TrustpilotMoved into Elan Homes Parkwood Home , Birch Grange Estate , Hooton (formerly Stewart Milne )
We moved into our new Elan Parkwood home last week and are absolutely loving it! Lesley in the marketing suite was incredibly helpful in guiding us to choose the right home, and I’m so glad we followed her advice.
Suzy · 29 August 2025
Agent replied · 26 September 2025
Hi Suzy,
Thank you so much for your kind words and for taking the time to leave us such a thoughtful review! We’re absolutely delighted to hear that you're loving your new Elan Home, it's always our goal to create spaces that our homeowners feel proud of and excited to call their own.
It’s also fantastic to hear that Lesley was able to offer a helping hand along the way. She, like the rest of our team, is dedicated to making the journey as smooth and enjoyable as possible, and your recognition will mean a lot to her. We’ll be sure to pass your feedback on to Lesley and the wider team.
We hope you continue to enjoy your new home for many years to come, and if there's ever anything else we can assist with, please don't hesitate to contact us.
Wishing you all the happiness in your new home!
The Elan Homes Team
★★★★★ 1/5
TrustpilotUnfortunately this company have managed…
Unfortunately this company have managed to spoil what was a good experience or hidden crap I should say. Cheap and shoddy finishing has been discover around brick work, dry valleys and roof tiles.I have kindly askedthey fix this to be dismissed to the NHBC. It’s taken a year to sort the roads and now it’s apparent 70% of the houses are having the same issues.Do not buy from these clowns - cut corners, cheap materials and crap work force. We even witnessed a fight between the site manager and some suby being laid off. Go to Barrat that says something.
Sarah · 12 December 2023
Agent replied · 10 June 2024
Hi Sarah,Thank you for sharing your feedback with us. We appreciate your time in bringing your concerns to our attention. We understand your disappointment, and we're committed to addressing your issues to the best of our ability.To better assist you, could you please provide your plot number? This information will help us expedite the process and ensure a swift resolution to your concerns. Our Group Customer Care Manager is keen to contact you to discuss your specific issues and find a satisfactory solution.If your two-year warranty with Elan Homes has expired, we recommend following the correct procedure by contacting the NHBC. They will be able to offer guidance and assess any necessary works. In case any repairs are required, they will outline a clear deadline for completion, providing you with peace of mind.We look forward to the opportunity to address your concerns promptly.
★★★★★ 5/5
TrustpilotHad a great experience with Elan Holmes…
Had a great experience with Elan Holmes thanks to ken Collette and George site manager at Southport They have all been amazing Couldn’t be happier with are first Family home thank you Hannah & jay x
Hannah · 8 August 2023
Agent replied · 10 June 2024
Hannah,Many thanks for your kind comments in regards to Ken, George & Collette.We hope you have many happy years in your new family home in Southport at Balmoral GardensThanksElan Homes
★★★★★ 1/5
TrustpilotOur dreams are shattered
Bought our new house as our forever home. Workmanship on the property is appalling, already had a leak in the roof. The floors are uneven, and the plumbing is poor, with a low water pressure. As for the the garden has been built on rubbish. There are very few amenities close by, apart from Willaston village about a mile away. We were promised there would be a school and a doctors close by. Instead we have had to register with a surgery that can not cope with the influx of resident's, which is not fit for purpose. Can't wait to go up for sale.
Barbara · 25 April 2025
★★★★★ 5/5
TrustpilotJonathan - Greenside View
I had a very positive experience with my home purchase at the Greenside view development. Jonathan was always very helpful and despite multiple problems relating to mortgages, solicitors etc complicating the sale, he was always prepared to be as helpful as possible.
Scott · 30 January 2023
Agent replied · 10 June 2024
Hi Scott,Thank you for your great comments regarding your service From Elan Homes. We hope you will have many happy years in your new home but please do let us know if you require any assistance.
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