Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
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5/5
GoogleI used Entwistle Green for managing my property in Blackburn.
After my tenant gave notice I was contacted by Sue Osbaldeston, who guided me through the legalities and advised me on what I should and should not do. She was helpful & professional throughout the whole process. Her guidance regarding the check out process was invaluable, especially as there were several issues regarding how the property had been left. She remained inpartial to both myself and the tenant, focusing solely on the check out report, which covered in detail the various areas of damage. I was quite emotional because the house I have been letting out used to be my home, and her empathetic approach and ability to handle the situation professionally & speedily gives me the confidence to continue to use Entwistle Green. I can't thank her enough.
I would also like to mention Paola Sullivan from the Blackburn lettings team who has also been of great assistance & demonstrated a lot of patience, in what were difficult circumstances at times. Especially when the tenant would often contact me direct, due to previously managing the property myself.
A compromising situation for Paola. But she always remained professional & helpful.
I can't thank either of them enough.
Tricia Β· 15 June 2019
Agent replied Β· 13 June 2024
Hi Tricia, many thanks for leaving your 5* review. It is great that both Sue and Paola at the Entwistle Green team provided a professional and effective experience for you in the letting of your property. Best wishes, Tracey.
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5/5
GoogleExcellent service from Tracy Law. Thank you for your help finding the right home.
Sue Β· 25 June 2025
Agent replied Β· 23 September 2025
Hello Sue,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Tracy Law provided excellent service and helped you find the right home.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleExcellent service and very professional in every area great staff in lettings especially Toni who was very good and responsive thank youPositiveResponsiveness, Quality, Professionalism, Value
Nicola Β· 14 June 2021
Agent replied Β· 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleSpecifically Muhammad Hussain has been a delight to deal with, since he's taken the the role of managing my property he's been officiant and proactive, available and positive. Thank you Mohammad.
Deganit Β· 15 June 2019
Agent replied Β· 13 June 2024
Hi Deganit
Thank you very much for this review and the 5 star rating! Great to hear Muhammad has provided such good service with managing your property!
Kind regards, Jake
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5/5
GoogleAs a first time tenant, I found Entwistle Green (especially Toni) extremely friendly, professional and helpful throughout the whole process! π§‘ thanks again! β¦
Courtney Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for your kind review! Best wishes, Scott @ Customer Relations
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5/5
GoogleMy wife and I highly recommend Entwisle Green. Genuinely we were impressed with the service and tehri professinalsim. No doubt, this is the best letting agency in Blackburn.
RABIE Β· 14 June 2020
Agent replied Β· 13 June 2024
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
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5/5
GoogleWe have been dealing with Entwistle green for a few months as looking to buy in the Blackburn area . The team at this office have been absolutely brilliant and have really tried to find us the right house . We have been contacted at least weekly to see how we were getting on and informing us of new stock . I donβt often leave reviews but I feel it is well deserved and I have dealt with many other estate agents where the service has not been the same !
Jane Β· 15 June 2018
Agent replied Β· 13 June 2024
Thank you Jane for your wonderful 5* review of our Entwistle Green team in Blackburn. Customer service is very important to us and it is great to read that the team was pro-active in trying to find you the perfect property. I do hope you have since been able to find your ideal home and I will make sure your kind review if forwarded to the whole team. Kind regards, Scott.
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5/5
GoogleLauren was excellent from start to finish!
Patrick Β· 14 June 2023
Agent replied Β· 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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1/5
GoogleIt doesnt even deserve to be rated at all with any stars but I do not have a choice to rate it , I have moved from one city to a town where I am unable to get any help. With so many complains still they prefer to be stubborn and not agree to help , they like to persuade you with fake promises and at the end of it they do nothing about it . The staff and as well as the manager are useless , I am unsure why this state agent is still open when they cant even offer any help and when they do they do not give . I highly do not recommend this agent . Though they had been given much time to fix any problems in the house they still decide not to do anything about it I am extremely disappointed especially when I was expecting better from where I a had moved from and the worst is I have a family of my own which is so hard to handle all together which is very stressful . Anyone that reads this review please do let me know what the head office number is .
Naaz Β· 15 June 2017
Agent replied Β· 13 June 2024
Hi Aseah, I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk and I will try to assist you further. Many thanks.
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4/5
GoogleEntwistle green has been helpful in finding me q property took it of market soon as I paid deposit so No one else could apply. Megan was especially friendly.
Jordan Β· 15 June 2019
Agent replied Β· 13 June 2024
Thank you Jordan for the amazing review.
kind regards, Lucy
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5/5
GoogleEnwistle Green Letting, along with Donna and Tracey, made my move to a house incredibly easy. They were professional, humble, and really helped me out. I highly recommend them if you're looking for a smooth and hassle-free renting experience.
Osama Β· 14 May 2024
Agent replied Β· 13 June 2024
Many thanks Osama Chaudhary for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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1/5
GoogleI find it incredibly frustrating that I see a 'For Sale' board whilst out driving; take a note of the address and then cannot input that address on the website to find details. Instead I have to put in 'Number of bedrooms', 'Min price', 'Max price' and hope it turns up in a list of many, many properties. I have been looking for a specific property that I would like to buy, having seen the 'For Sale' board and CANNOT locate it anywhere on your website. WHY do you give us such a customer UN-friendly experience?
Anne Β· 16 June 2015
Agent replied Β· 13 June 2024
Iβm very sorry to hear that you have had a bad experience with Entwistle Green. Unfortunately the website is a company wide design and not specific to the Blackburn team. There is a search feature where you can input the postcode on the home page so you are able to search by address. Please contact me or any of the staff at 01254 898369 if you need any help.
Branch Manager
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1/5
GoogleI was very disappointed by my experience with Entwistle Green Blackburn.
I have currently made 3 phone calls to the company regarding a property I wish to rent. One the first phone call I was informed that a 18:30 viewing would be possible mid-week and that a colleague would call me strait back regarding the details. This was great as my partner works office hours and would only be available evenings or weekends.
Three hours later I had not yet received a call back so I contacted the company again to be told by the same lady that they were waiting for confirmation from the tenant that a viewing was possible. I had assumed the property had no current tenant as Rightmove stated that it was available immediately and had been for several weeks. I then asked when the property was available and was give the very specific date of "mid-January".
The next day I received a voice-mail asking me to contact the company. I returned the call and spoke to a different employee who very politely informed me that the company never preforms viewings after 4:30 in the evening and she had no idea why any other staff member would tell me that they did. In addition the property that I had been trying to arrange a viewing for had 5 viewings booked for this weekend and I would therefore be unable to view it until further notice.
I am disappointed and disheartened by this experience with Entwistle Green Blackburn as moving house is a difficult process which is not helped by being misinformed and having my time wasted by what I assumed were a reliable company. If I had simply been told from the start that an evening viewing was not possible, I could have booked a Saturday viewing and not completely missed out on the house I wanted.
H Β· 16 June 2015
Agent replied Β· 13 June 2024
Thank you for your review. Unfortunately this review relates to our 'lettings' branch, however we are sorry you feel that your experience with Entwistle Green Lettings has left you feeling negative. I assure you, we take every single review very seriously and welcome the opportunity to meet with you personally in an attempt to resolve any issues. When my colleague booked the viewing she was under the impression that the property was still occupied so the current tenant was going to show you around as we are unable to conduct viewings after 4.30pm during winter months due to security issues. On the day of the viewing we had an issue with our computer system so my colleague was unable to access the viewing access arrangements for that property while you were on the phone. As a customer you should have not suffered because of our technical issues, I also acknowledge that you should have had received the returned call as you were promised. For this I am sorry and this issue has been highlighted as a training issue and additionally a new procedure has been implemented to prevent this occuring in the future. We would like to take this opportunity to apologise for any inconvenience and stress that we might have caused you and I hope that you will regain your confidence and use Entwistle Green again. Branch Manager
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1/5
GoogleFrom a landlords point of view they were only interested in getting someone in as soon as possible - there was no consideration about the reliability of the tenant or what we had specified we wanted. We ended up with a tenant who did not pay on time and caused significant damage to our home. We were supposed to be on a fully managed scheme but I felt I was having to manage everything myself. Communication was extremely poor - we weren't kept up to date with anything and they rarely returned calls when they said they would. STAY CLEAR!
Adam Β· 16 June 2014
Agent replied Β· 13 June 2024
Iβm very sorry to hear that you have had a bad experience with Entwistle Green Blackburn. Unfortunately this review relates to our 'lettings' branch and I would like to invite you to contact them directly on 01254 898367 to discuss. We aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously.
Branch Manager
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5/5
GoogleAbsolutely one of the best letting agencies out there! Sherry and Tracy have been so helpful and polite. Definitely recommend getting in touch if your house hunting up north!
Shiv Β· 22 October 2024
Agent replied Β· 12 November 2024
Hello Shiv,
Thank you so much for your 5* review! We're thrilled to hear that Sherry and Tracy were able to assist you so well. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleLooking to rent property in Blackburn which I found, i placed my application and have been guided every step of the way by Tracy from Entwistle green, she has keep me up to date on everything and the process and been smooth and stress free thankyou Tracy.
Rgds Michael
Michael Β· 17 September 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleMarketed very well by John and sold in two days, Stephanie kept me regularly updated, would highly recommend this estate agent
Denise Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn
M Β· 5 August 2024
Agent replied Β· 26 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleTracy at Blackburn branch was fantastic, from the moment we viewed a property and wanted it she was professional, polite and kept us informed at every stage of the process. Flexible with timings for key handover and just a lovely person to deal with. Highly recommended, thank you!
Caroline Β· 17 September 2023
Agent replied Β· 13 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
Google1st class service from Entwistle.
In particular Mr Muhammad Hussain who we have been dealing with, in regard
to our rental property. We have received from him exceptional service.
The gentleman has an outstanding professional attitude in his dealing with us as clients.
He gives attention, prompt and courteous service.
He wants to see that whatever task is at hand, is accomplished.
He is a valuable member of staff with a rare quality.
Mary Β· 15 June 2019
Agent replied Β· 13 June 2024
Hi Mary
Thank you very much for this review and the 5* rating! Great to hear that Muhammad and the team have provided such good service in dealing with your rental property!
Kind regards, Jake
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5/5
GoogleI could not be more happy with the whole service. Sherry, was fantastic. I could not have asked for more throughout the entire process of renting our house. Empty and re rented within 1 month. Highly recommended agents. Sherry thank you ππΌ for everything. Xx β¦
Clare Β· 17 September 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
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5/5
GoogleEnquired about a property to rent, tracy got back to us within half an hour and arranged a viewing. She then went above and beyond when we have applied for the property to make the process as fast as possible. Great service and support. Better than previous letting agents
Lauren Β· 14 June 2023
Agent replied Β· 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWhat can i say about Bobbie Vaja at Entwistle Green, she is so helpful and professional. She made our move from london to blackburn so smoothly, she is a gem.she acutally found us kind of a property we were looking.process was so professional everything was perfect. Had to say without her we would have been very stressful.
Thankful so much. You are a star :)
Adil Β· 14 June 2021
Agent replied Β· 13 June 2024
Many thanks for the amazing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe staff in Entwistle Green were absolutely amazing especially Sian Peddar and Julia, them are the people you want to go to :)
Sham Β· 15 June 2019
Agent replied Β· 13 June 2024
Thank you Sham for your wonderful 5* review of our Entwistle Green team in Blackburn, especially Sian and Julia. Thank you for your great recommendation!
Best wishes, Scott.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.