5/5
I had an exceptional experience working with Veda in my search for a property. She guided me through every step and ensured that i was well-informed. I could not be happier with the service provided by Mortimer's.

Trusted Agent profile Β· Blackburn with Darwen
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347 reviews across 1 platform
82 King William Street, Blackburn, Blackburn with Darwen, BB1 7DT
Mortimers's office in Blackburn with Darwen, at 82 King William Street, is rated 4.8 out of 5 across 347 reviews on 1 platform, including 347 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Mortimers won in 2026.
The Trusted Agent 2026 results for Mortimers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Blackburn with Darwen office, from every platform, shown as written. First names only.
5/5
I had an exceptional experience working with Veda in my search for a property. She guided me through every step and ensured that i was well-informed. I could not be happier with the service provided by Mortimer's.
5/5
Madeleine at Mortimers Blackburn was fantastic to work with during our purchase. She was very approachable and always answered enquiries within the hour. Madeleine was always professional and friendly.
5/5
I sold my house using Mortimers and from the initial meeting with Sam everything went smoothly. Kaitlan managed everything for me and kept me up to date with how things were progressing. Kaitlan couldnβt do enough for me and nothing was too much trouble. As an estate agent I would say they are honest and reliable. I have used Mortimers in the past and will definitely be using them again.
2/5
When offers in the region off actually means not willing to negotiate at all and all to happy to drag out the negotiation process because they have more viewings next week! Was also shown a house in Rudyard Drive, Blackburn covered in 1970 artex but no mention of the risk of asbestos in the sales information which is a direct breach of the CPRs.
We apologise you were unhappy with the experience of dealing with the Blackburn office. In all instances we will follow our clientβs instructions as to whether they want to continue with all viewings booked before they consider accepting an offer. Consumer protection is important as we ask our clients to complete questionnaires on all properties brought to market. When we are aware of any potential issues prospective buyers would be informed before viewing.
5/5
Big thank you to all members of the team at Mortimers estate agents in Blackburn. The sale was made very easy and i was kept well informed throughout the whole process of the sale would highly recommend them. Thanks to everyone involved also thankyou to Edd, Veda and Sam.
Thank you, we're glad the team were so helpful!
5/5
Fantastic service from Joanne Waddington of Mortimers Blackburn when purchasing our property. She is a very knowledgeable and experienced estate agent, she kept us fully informed throughout the whole process, was very responsive to questions. She was very proactive, anticipating problems and minimising delays wherever possible and understanding both partiesβ requirements. I cannot recommend highly enough.
I am happy that I was able to help you find your forever home for your family. I must also thank you as you kept me updated throughout and this was very helpful! Enjoy your new home and take care.
5/5
Mortimer have been great start to finish. Would definitely recommend them and Kaitlyn was great. Very polite, understanding and supportive in terms of getting things done.
5/5
Veda was Brilliant friendly informative and sold the house quickly If your after selling your home Mortimers are the guys to choose Great service π β¦
4/5
Huge thanks to Elliott and the team for their help. Great service, very friendly and professional.
Many thanks for taking time to write a review. I wish you all the very best in your new home and if we cross paths in the future, I will be more than happy to assist you. Kind Regards, Elliott
5/5
Offered a mortgage today by Kensington. It would not of been possible if it hadnβt be for all the hard work that Ashley and Christine have put in to it to get us the offer. The process has been less stressful than we expected due to Ashley and Christine dealing with the lender on our behalf. We would not hesitate to recommend them!
Thank you for your kind comments Ian we really appreciate it and it has been a pleasure assisting you. Many Thanks Christine and Ashley
1/5
Iβve ring the office this afternoon to explain them we are on the way and will late for 30 mins due to traffic. Weβve came all the way from London NW6 to view the property at olive lane in Darwen. Because of traffic we are late for 30 mins and already over the 160 miles on the way. I told them I can view the property even after end of the day if thatβs will help since itβs over 200 miles to go back to London without viewing the property but the person I spoke to turn me down plainly. I explained to him Iβm cash buyer and ready put the offer in today. He still turn me down even after I explain to him itβs will be really disappointing making over 500 miles round trip from London for nothing. Really appalling service. I feel bad for me and the seller of the house who will want to sell the house as well. Really bad service.
5/5
Kaitlin at Mortimers was invaluable when we were selling our late father's home. She helped us through the process, and kept things moving by contacting the buyer, their solicitor and ours when things seemed to have stalled. We needed to chase up our solicitors often, and Kaitlin's backup by making sure the buyer side and ours were communicating was a great help. The photos and details are one part of selling but keeping the process moving all the way to completion was an equally important part of what Mortimers did for us.
5/5
Veda gave wonderful service and we were very pleased with the overall experience. Veda kept us upto date with all of the updates and definitely deserves a payrise. Definitely recommend Mortimers.
5/5
Mortimers Estate agents is absolutely first-class from start to finish they were exceptional the care and help i received was tremendous i can't thank them enough for the way they looked after me thank you to all the team if you want a Estate agent that cares look no further
Delighted to hear you found our Blackburn team to be so helpful and caring, thanks for your 5* star review.
4/5
Sold our house in Blackburn through the local branch. Kaitlan was really helpful and supportive in getting us through the process.
5/5
Excellent service throughout the process. From Sam's initial visit to value the property and advise on how best to present it, to Veda's support and assistance through the viewings and sales process, keeping my updated and informed at all times, I couldn't speak highly enough of my house-selling experience. Having experienced some of the other local agents I would most definitely recommend Mortimers.
5/5
Kaitlan was always very helpful no matter what the problem was .She helped considerably with the house buying process.
5/5
I would like to say Mortimers were excellent in how they Responded to there Customers. Veda and Kaitlan from the Blackburn branch were Brilliant in the process of selling my property and buying my new property. They accommodated viewing times. They alway kept me in the loop with everything with all enquiries. I feel they did an excellent job.. Thank You...
5/5
No stress, no hassle, all went smoothly. Veda was lovely each time I needed to speak to her.
5/5
Great from start to finish, constant updates from Veda and got back to me when requested! ππ½ππ½ β¦
Glad we could, thanks for the reviewπ β¦
1/5
Very poor service, made me go through through a whole application process to be told at the end they couldnβt accept my application. Iβve dealt with several letting agencies and can honestly say these are the worst by far. If youβre looking to rent Iβd steer clear and save your time
Good Morning Alex I am sorry that we could not progress your application further on this occasion. I have tried to contact you by telephone and left voice messages yesterday and again this morning. Within the terms of our management agreement we offer our Landlords an undertaking to pay their rent on time whether or not this is received on time from the tenants. Due to this undertaking our tenants have to pass Let Allianceβs credit check and reference criteria. We try to be as transparent as possible regarding our application process and we do explain on our application form that we can only offer a tenancy once we have received back a satisfactory credit check and reference report and have the Landlords formal instructions to offer a tenancy . We process numerous applications for tenancy each day and have received some extremely positive feed back. I am more than happy to discuss your individual application privately if you would like to inform me when you will be available to take my call, alternatively please call me on 0161 626 6800. Wendy Robertson
5/5
Our contact, Veda, was always very helpful and approachable. She answered our queries readily and promptly. A pleasure to deal with in what is always a stressful undertaking.
Thanks Bryan, it's great to hear Veda was so helpful!
5/5
As a purchaser I was really impressed with the service I received from the Blackburn branch of Mortimers - especially from Veda Banks - the case handler. She was very friendly, helpful and sympathetic & went above & beyond her normal remit.
βHi Anne, Thank you for your review. I am glad that you were impressed with the service that I provided, and I hope that youβll be very happy in your new home. Best wishes, Vedaβ
5/5
Veda of the Blackburn branch made purchasing my first home a smooth and easy process. Clear communication in a friendly and professional manner throughout. I would certainly recommend when looking to purchase a property.
Glad we could help, we wish you all the best in your first home.
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Yes. In The Trusted Agent 2026 awards: Mortimers, Blackburn with Darwen won Trusted Agent; Mortimers, Accrington won Gold.