Trusted Agent profile · Blaby
★★★★★
115 reviews across 2 platforms
23 Leicester Road, Blaby, Leicester, LE8 4GR, LE8 4GR
Spencers Countrywide's office in Blaby, at 23 Leicester Road, is rated 4.5 out of 5 across 115 reviews on two platforms, including 96 Google reviews rated 4.8.
Every review we hold for the Blaby office, from every platform, shown as written. First names only.
5/5
GoogleGreat dealing with James Thanks for your help so far
Thank you for your feedback! We are happy to hear that James provided excellent assistance. We will make sure to pass this on to him and our team. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleAfter not a very good start with Spencer's Blaby, due to staffing issues, I can honestly say that since Vicki and her team have taken over they have really improved. I now get regular updates on how my house is doing on the market and I feel like I am a valued customer. Carolyn
Thank you Carolyn for your kind review and I would like to reassure you that Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any further initial concerns you may have had. Kind regards, Scott
5/5
GoogleI think that Gillian Scofield was really good and very helpful we seemed to get more information about the sale of our house from her than we did from our own estate agents if we were to sell again in the future we would certainly use Spencers and would recommend you to anyone
Thank you Terry for your glowing 5* review of Gillian and the team at Spencers, Blaby. Kindest regards, Scott
5/5
GoogleSpencers in Blaby recently sold our house and despite it taking sometime to sell, the team were consistently updating us with market performance, viewings, feedback before a sale was finally secured. James and Lorna and all staff there were always professional and courteous. We would definitely recommend them to anyone looking to sell. Carole & Paul
5/5
GoogleExcellent service, sold our house within 6 weeks, having been with another estate agent previously for 7 months. Excellent communications throughout. Alana was exceptional in her quality of service, keeping in touch with our buyer, far better than the solicitors on both sides. Would not hesitate to use them again
Many thanks for the recommendation and amazing 5* review of your experience with our Spencers team. Its fantastic to hear you sold your house in just six weeks! Best wishes, Lucy
5/5
GoogleGillan was brilliant from the start of us putting in the offer, nothing was to much trouble, even came out on day off so we could get builders in for estimate. Would highly recommend, a pleasure to deal with. 5 stars.PositiveProfessionalism
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotI didn't have a great experience with…
I didn't have a great experience with Spencer's. The photos and write-up about the property were good, and the house sold in just two days, so they didn't have much to do. However, it took over five months to complete the sale, and I didn't receive a single update without having to chase them. I didn't feel that I got any value for money from Spencer's in Blaby.
5/5
GoogleI would Like to Thank Alana and Vicky for their fanfastic service we recieved while buying our House. You are both a credit to the company.. .Only negative is the solicitors you reccomend i feel let you down . Thank you Girls ssss
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleThis is our first time selling our home and couldn’t thank Vicky enough for all her help and advice. She has gone above and beyond. We haven’t a clue what we are doing but she has been amazing and very patient.
Thank you Lisa for your 5* review and kind comments. It's good to hear that Vicky provided you with excellent service. Kind regards, Mike.
1/5
TrustpilotDeposit
Very bad experience with Spencer's they very far from professionals. Still waiting for my deposit back. I think your company need to employ new staff as this one is like they do want to do they job properly.
5/5
GoogleAmanda in there is always very helpful and friendly
Thank you for the kind words, we're glad that Amanda has been able to provide you with excellent service. We appreciate your continued support of our business! Kind regards, Maggie Joyce, Customer Feedback and Support Team
5/5
GoogleThe team at Spencers Blaby were efficient, professional and prompt. Lewis and Allan have provided me with superb service in remortgaging. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVicki and Alana at the blaby branch were invaluable to me during a very difficult time with my recent sale and purchase. They had the task of dealing with unhelpful parties involved in all aspects of the chain, some areas more than others. The team dealt with every problem professionally and kept me informed every step of the way. I can't stress how much I relied on their help and information. I will be recommending Spencer's without question. Elaine
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
5/5
GoogleEfficient and friendly service with a good outcome.
Hello Karen, Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our service efficient and friendly, and that you had a good outcome. Best regards, Lucy, Customer Relations Team
5/5
GoogleRochelle was great help throughout the entire process and also flexible to meet us and go through everything around our work patterns whatever the time. Highly recommended
Thank you Pinda for taking the time to leave us your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott
5/5
GoogleThe staff of Spencers office in Blaby have been excellent throughout the process of selling a property for us. We sold by modern auction and Spencers played a key role in conducting viewings and liaising with the auction house.
Many thanks for your outstanding 5* review Paul Burnett. Best wishes, Lucy, Customer Relations.
4/5
GoogleOur initial dealings with spencers was very poor. Dealing with the manager ,who then left. Emma then took over our sale and was brilliant. Kept us up to date constantly and was very professional friendly and astute. If you use spencers blaby ask for emma !
Thank you for your brilliant review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotShady Reneval Practices
Over a Month perior the renewal of the tenancy agreement I have asked about my new rent which they stated that will rise from 505 to 525 nothing suprising there so far, but after weeks of waiting I have contacted them again to ask for my TA reneval and they did it 2 working days before the Agreement Expires the rent was risen to 590 and on top of that they had the audicity to lie to me over the phone that once I sign the contract I am NOT allowed to leave the property with 1 month notice and have to stay till thecontract expire. Avoid the company Not To Be Trusted.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Just waiting on completion to move into our forever home.
5/5
GoogleAllan and his staff are very professional and the customer service is the best. They not only dealt with the sale of my property but took responsibility to look after the keys as I was based in London. I would reccommend Spencers to anyone that wants a stress free sale or purchase. Simply the best at what they do.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWell done Emma& lorna Never thought we would get there but we did 😀 🏡 First class service from both of you. We owe you a Prosecco 🥂 on our new canal side veranda. …
Hi Anthony, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleFantastic, fast, efficient and friendly service. I was updated every step of the way and my case was handled with due diligence. We are very grateful for your help thank you so much I strongly recommend the mortgage service at country wide, they will get the job done.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
4/5
GoogleVicki was really helpful
thank you for your kind comments!
1/5
TrustpilotBunch of crooks leeching normal people
After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.
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