Trusted Agent profile · Blaby
★★★★★
85 reviews across 2 platforms
23 Leicester Road, Blaby, Leicester, LE8 4GR, LE8 4GR
Spencers Countrywide's office in Blaby, at 23 Leicester Road, is rated 4.3 out of 5 across 85 reviews on two platforms, including 66 Google reviews rated 4.8.
Every review we hold for the Blaby office, from every platform, shown as written. First names only.
2/5
TrustpilotI didn't have a great experience with…
I didn't have a great experience with Spencer's. The photos and write-up about the property were good, and the house sold in just two days, so they didn't have much to do. However, it took over five months to complete the sale, and I didn't receive a single update without having to chase them. I didn't feel that I got any value for money from Spencer's in Blaby.
5/5
GoogleI would Like to Thank Alana and Vicky for their fanfastic service we recieved while buying our House. You are both a credit to the company.. .Only negative is the solicitors you reccomend i feel let you down . Thank you Girls ssss
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleThis is our first time selling our home and couldn’t thank Vicky enough for all her help and advice. She has gone above and beyond. We haven’t a clue what we are doing but she has been amazing and very patient.
Thank you Lisa for your 5* review and kind comments. It's good to hear that Vicky provided you with excellent service. Kind regards, Mike.
1/5
TrustpilotDeposit
Very bad experience with Spencer's they very far from professionals. Still waiting for my deposit back. I think your company need to employ new staff as this one is like they do want to do they job properly.
5/5
GoogleThe team at Spencers Blaby were efficient, professional and prompt. Lewis and Allan have provided me with superb service in remortgaging. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVicki and Alana at the blaby branch were invaluable to me during a very difficult time with my recent sale and purchase. They had the task of dealing with unhelpful parties involved in all aspects of the chain, some areas more than others. The team dealt with every problem professionally and kept me informed every step of the way. I can't stress how much I relied on their help and information. I will be recommending Spencer's without question. Elaine
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
5/5
GoogleEfficient and friendly service with a good outcome.
Hello Karen, Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our service efficient and friendly, and that you had a good outcome. Best regards, Lucy, Customer Relations Team
5/5
GoogleRochelle was great help throughout the entire process and also flexible to meet us and go through everything around our work patterns whatever the time. Highly recommended
Thank you Pinda for taking the time to leave us your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott
5/5
GoogleThe staff of Spencers office in Blaby have been excellent throughout the process of selling a property for us. We sold by modern auction and Spencers played a key role in conducting viewings and liaising with the auction house.
Many thanks for your outstanding 5* review Paul Burnett. Best wishes, Lucy, Customer Relations.
4/5
GoogleOur initial dealings with spencers was very poor. Dealing with the manager ,who then left. Emma then took over our sale and was brilliant. Kept us up to date constantly and was very professional friendly and astute. If you use spencers blaby ask for emma !
Thank you for your brilliant review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotShady Reneval Practices
Over a Month perior the renewal of the tenancy agreement I have asked about my new rent which they stated that will rise from 505 to 525 nothing suprising there so far, but after weeks of waiting I have contacted them again to ask for my TA reneval and they did it 2 working days before the Agreement Expires the rent was risen to 590 and on top of that they had the audicity to lie to me over the phone that once I sign the contract I am NOT allowed to leave the property with 1 month notice and have to stay till thecontract expire. Avoid the company Not To Be Trusted.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Just waiting on completion to move into our forever home.
5/5
GoogleHi just had a viewing with Lorna, it was a good experience she very professional and helpful with the viewing, thank you lorna
5/5
GoogleAllan and his staff are very professional and the customer service is the best. They not only dealt with the sale of my property but took responsibility to look after the keys as I was based in London. I would reccommend Spencers to anyone that wants a stress free sale or purchase. Simply the best at what they do.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWell done Emma& lorna Never thought we would get there but we did 😀 🏡 First class service from both of you. We owe you a Prosecco 🥂 on our new canal side veranda. …
Hi Anthony, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleFantastic, fast, efficient and friendly service. I was updated every step of the way and my case was handled with due diligence. We are very grateful for your help thank you so much I strongly recommend the mortgage service at country wide, they will get the job done.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
4/5
GoogleVicki was really helpful
thank you for your kind comments!
1/5
TrustpilotBunch of crooks leeching normal people
After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.
1/5
TrustpilotTerrible
I think they pay people on Google to give them five-star reviews. I sold my house with them recently and thought they were terrible. They are up themselves. Please do not use this agent. Use Purple Bricks instead. A friend used them and said they were fantastic.
5/5
GoogleThis is my First interaction with Spencer’s as I am purchasing a property they are selling. Excellent customer service and communication. Friendly staff where noting is too much trouble (Gillian from sales is fantastic). Highly recommended.PositiveProfessionalism
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe staff were very helpful,friendly and approachable Our property sold within less than two weeks and contracts exchanged within 7 weeks which we are very happy with. They supported us all the way and kept us informed at every step.
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
5/5
GoogleWelcoming clean tidy office, Vicki the Branch manager was very professional & knowledgeable and helped me a lot with my enquiry. I would recommend Spencers Blaby the place to go for helpful friendly advice on the whole selling & buying process.
Thank you Sarah for your glowing 5* review of Vicki and her team at Spencer, Blaby. I will of course make sure your kind words are forwarded to the team. Kind regards, Scott
5/5
GoogleWent in to see Rochelle to move my mortgage back onto a fixed rate, she made every effort to find one to suit me and gave great advice along the way. Very flexible on meeting times too. Highly recommended!
Thank you for taking the time to leave us your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott
1/5
GooglePopped by to enquire about putting a house on the market whilst in the area, did not even a get a call back after leaving details and arranging a time.NegativeResponsiveness
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Spencers Countrywide's Blaby office has 85 reviews across two platforms: 66 on Google, 19 on Trustpilot (across the whole business).
Spencers Countrywide Blaby is rated 4.3 out of 5 across all 85 reviews, and 4.8 out of 5 on Google from 66 reviews.
Spencers Countrywide Blaby, 23 Leicester Road, Blaby, Leicester, LE8 4GR, LE8 4GR.
