Every review we hold for the Blaby office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLow level of care, rude agents
Just phoned, Luton branch,and the guy who answered could not deal with my question, telling me they are 5 minutes before closing and there is another phone calling. Extremely rude person. Also lost a properry because they did not allow me to see and put an offer, only because I have to go through their mortgage adviser. I only have an agreement in pinciple from another mortgage adviser. This is against free comerce. You cannot force me to go with your mortgage adviser! I would never call you again, but the problem is that you may have a house that I would like to buy. I feel discussed that I have to accept such behaviour and on top of this, you will get sale commissions from it.
Carmen · 31 May 2021
★★★★★ 2/5
TrustpilotBuying a house in Cambourne
Buying a house in CambourneWas buying a house offered by connells cambourne, overall experience is not very good, but not totally bad that why I am giving 2 starsThey were trying to push us to use their services, mortgage advisor and solicitors, which we didn't, so they became a bit rude to us especially the mortgage advisor who was very rude.First agent wasn't really helpful at the start, kept shutting down our questions and requests, we knew nothing about the house and they were trying to help the owner hide any flaws in the house to complete the sale, which isn't professional or right.Was lucky to get a relatively good agent from connells by the end of the sale, but didn't really help fix the mistakes done during the start.If you are a buyer and had to deal with them, don't use their services. Also keep on the pressure to know everything or walk away, it is not worth it to buy a house if the seller and his estate agent are going to lie to you.
Amr · 24 May 2021
★★★★★ 1/5
TrustpilotRented my house with Connels never…
Rented my house with Connels never again been with them 7 years they never reply to messages owed money tenant moved out and agreed landlord keep deposit to cover the last two month rent owing four weeks later still waiting for Connels to release money only have one person in letting there never there always off zero customer service if you want to have your time wasted this is the place to go
Roger · 21 June 2022
★★★★★ 1/5
TrustpilotACTUALLY THINK ITS ILLEGAL
ACTUALLY THINK ITS ILLEGAL Had an offer excepted on a connells property but won’t use their financial services only to get a call to say the vendor no longer wants to sell was a little disappointed but thought nothing of it. Put an offer on a different property ( coincidentally another connells) this time before they said if the offer had been excepted they call me and in other words said if we don’t use their financial services we have no chance of buying the house. Because the house was only around the corner I went and spoke to the vendor who informed me they hadn’t received my offer and had taken a lower one but the buyer was using connells financial services! On the way home stopped at the first property that connells had said we’re no longer interested in selling only to find out that the vendor was told we had pulled out and we’re advised to take an alternative offer which transpired was £5000 less but surprise surprise the new buyer was using connells financial services! Obviously the vendor was not pleased! So connells not only use illegal practices against the buyer but also their own clients!
Mr · 11 May 2021
★★★★★ 1/5
TrustpilotDisgraceful company
Disgraceful company, mortgage company used these to value the house, valuer was obnoxious, rude and arrogantHe falsy claimed there was a backhander going on with the deal to buy the house, mortgage company backed out of the deal, i lost significant money on solicitors fees. Formal complaint in progress with the mortgage company but issues all born from this disgrace of a company. Happy to share emails and expenses.. Would avoid them at all costs0Thankfully secured a new deal and now all going through. If ur having a valuation from these, steer well clear
Richard · 29 April 2021
★★★★★ 1/5
TrustpilotConnels valuation
Connels de-valuated my new build flat for 40k under the asking price. I went to barclays and successfully passed their checks and their valuation was the same day and it was positive.Connels do not have any process or any policies in place for new build homes as they solely rely on an EWS1 form. The bigger banks such as barclays can accept a comfort letter.In addition connels took 3 months to valuate the new build flat whereas barclays took 1 day.My advice is to avoid connels on new build flats where you can as they have no policies or procedures in place to deal with new build properties.
Johnathan · 28 April 2021
★★★★★ 1/5
TrustpilotMe and my husband booked a viewing…
Me and my husband booked a viewing which was good lady was very nice did explained everything nicely so we straight a way made offer call back from them we supposed to get in 48 hours with final answer but we been waiting whole week and when you give them a call they say “ you don’t need to do nothing nobody didn’t made bigger offer than you just relax and wait we will call you”. We been waiting already good news and been excited but suddenly we’ve got a call that it sold... sorry why you are waisting my time and giving me a hope.
Inesa · 23 April 2021
★★★★★ 1/5
TrustpilotAbsolute shambles of a company
Absolute shambles of a company. Wasted our time, fuel and Toll fees after not showing up to an arranged appointment with a round trip of 76 miles and four hours.Staff member we spoke to quickly blamed her colleague after arguing with me that it was "Not our fault".We did put in an official complaint, and were firstly offered £30 compensation, which we refused, this was then raised to £50 which we accepted just to see the end of them.We are still waiting for that £50 - 21 days later, and have now been told it will be another 28 days !!I dread to think how this disorganised office manage to sell property, I would think twice if I were you - rude, incompetent, childish staff and unprofessional.
Ian · 21 April 2021
★★★★★ 1/5
TrustpilotWorst agent and didn’t even attend the property
We scheduled to arrange a lettings valuation and the agent just didn’t show up , no explanation as to why and when I phoned the gentleman on the phone didn’t even apologise on behalf of his colleague claimed he was on annual leave and a manager would phone me I asked that they don’t call me early morning and the manager who does valuations is actually off the day they were suppose to attend , there is no notes or discussion on the system of the property. I am shocked this agent gets any business at all. Considering landlords pay a fee once marketed ?
Maz · 20 April 2021
★★★★★ 1/5
TrustpilotWasted my time completely was not up…
Wasted my time completely was not up front as to the Sale details of property and that there was a third party Coporate Company involved.Found their team had a less than favourable attitude.They left me waiting on details as to why the Sale had fallen through only days after I had my offer accepted.
Jane · 13 January 2024
★★★★★ 1/5
TrustpilotMarket Harborough branch Absolutely…
Market Harborough branch Absolutely awful!We where ignored, lied to and lead on. After 2 attempts of calling to view the property we wanted to view, with no reply to messages left, on the 3rd go we finally had a viewing arranged. We liked it the house put an offer in stressing our urgency, 5 weeks later after agreeing a deal, we got nowhere, no paperwork NOTHING!After weeks of chasing them and being told lie after lie we finally walked away. They don’t reply to emails, the manager was extremely rude, and when we finally told them we where walking away, no email reply, no phone call to apologise.AWFUL AWFUL AWFUL how they are in business I have no idea.
Emma · 9 April 2021
★★★★★ 1/5
TrustpilotAvoid in buying a property
For anyone interested in buying any property with Connell estate agency, don’t. I’ve been put on a list that apparently “expires after 10 days” for a property I wanted to view for the last two weeks. I called on the first week to see if I can view it yet but couldn’t as apparently they were “shielding” which is understandable. I called after the 10 days to be put back on the list to view it on the second week. When I called they already done all the viewings and that “suddenly” I disappeared off the list. I asked them to check both of them but their response back was that I wasn’t put down. Then denied all knowledge of me ringing when I have the call logs and emails. So if you’re considering this company, think twice before you do.
Chloe · 1 April 2021
★★★★★ 1/5
TrustpilotI would give 0 stars if possible
I would give 0 stars if possible. Wanted to book the viewing, the lady said they already have the offers and didn’t even let me to make my offer. After I spoke with the seller myself, she said that she even didn’t mention about my offer. By the end of the day, I was made over asking price offer but it was still refused. I assume that their staff just lazy and don’t wanna to make any sells. I would definitely avoid this agency in the future.
Mary · 26 February 2021
★★★★★ 1/5
TrustpilotBasingstoke
Basingstoke: unprofessional and absolutely uninterested! They are the kings of excuses! As you can see the majority of the reviews are negative it speaks volumes! Because there is no regulation in this country anyone can do whatever they want if they pay for it! Absolutely disgusting! Pure robbery and racket subsidised by power and law…
Driskodris · 8 December 2023
★★★★★ 1/5
TrustpilotWorst customer service at Birmingham…
Worst customer service at Birmingham OfficeHead office makes appointment with customers but local office does wish to work and will cancel appointment at own.I try to speak to Manager and another sales person pretended to be Manager and talked like a street person Just waste of time
Sajid · 19 May 2024
★★★★★ 5/5
TrustpilotJane Griffin from the Lichfield…
Jane Griffin from the Lichfield connells was absolutely fantastic & couldn't do enough to help us get our new home .Thank you so much Jane
Gavin · 29 April 2022
★★★★★ 3/5
TrustpilotKettering Branch
Bought a place early 2018 through the Kettering branch. The sales and rentals guys at this branch were great. Did things when asked and put effort into getting the purchase though.However...the accounts department is an absolute nightmare. Can't follow instructions, put up walls at every turn in order not to do what was asked and frankly came up with some pitiful excuses to do nothing. When they did finally get their fingers out, they did it wrong on multiple occasions. Based in Kettering I would've used them to manage my portfolio in the future, but then accounts got involved and it's a no-go. Ugh...
P · 10 February 2021
★★★★★ 1/5
TrustpilotDon't recommend
I wanted to share my experience with this agency. We went for viewing and put in an offer on the house, the agent said because it's Saturday the offer have to go through a manager - we thought fair enough we can wait till Monday. I had to chase them up to check whether this information has been passed (luckily it was but no one thought to inform me of that). I asked what's the rough time to find out whether the offer has been accepted or not - the manager/supervisor said 1-2 days. So we've waited, no call so had to chase them up on my own to find out they still have no answer. So we just gave up, and it's been 2 or 3 weeks since we made any contact with them and they're still haven't called or contacted us and stopped sending any properties that would match our criteria. I must say that if an agency is trying to sell the house they should be making all the attempts to trying to sell it and contact the buyer and inform them of progress/situation. BTW, the house never even appeared on the market so I assume the vendor doesn't even want to sell. Not impressed at all with how things were handled.
Aleksandra · 8 February 2021
★★★★★ 1/5
TrustpilotAbsolutely useless
Absolutely useless! All they do is take their commissions and when things need to be sorted and work needs to be done they’re missing in action!!! Incompetent and unprofessional! Sadly, in this country it’s a common thing to have uneducated people doing whatever they want as there are no working laws… avoid at all cost if you can!!!
Stan · 20 September 2023
★★★★★ 1/5
TrustpilotPeterborough Branch
When dealing with the Peterborough branch, proceed at your own risk. They consistently hire new personnel, and within a week, these new recruits often leave the business, leaving you in a difficult situation. Their lack of understanding on how to treat customers is evident. It is strongly advised not to engage with them at all.
Munaf · 30 November 2023
★★★★★ 5/5
TrustpilotOutstanding service from Connels Coventry mortgage advisor Holly Savage
I used Connels for my mortgage/ financial advice. My contact was Holly Savage in Coventry and I can honestly say that she gave an outstanding service and supported me through every step of the process. She gave me the best mortgage deal I could get, was really friendly and also helped me with the solicitor process. Because I was a first time buyer this process was exciting but also scary. Holly reassured me and guided me through the process. I could not have asked for a better mortgage advisor and will be using her service again in the future.
Grace · 8 January 2021
★★★★★ 1/5
TrustpilotDO NOT Use this company
DO NOT Use this company. I would have given no stars for if I could. They are a bunch of jobsworths whose inflexibility in disclosing to us information which they had used in the survey we had instructed them to carry out and which we had paid for, meant we were unable to appeal a lower valuation placed on our purchase property by the mortgage lender. We ended up homeless and all we got from the surveyor was ‘we have never been asked to disclose this information to a customer before, we don’t have a policy around it and therefore we don’t want to do it.’
Helen · 5 January 2021
★★★★★ 1/5
TrustpilotJob for the boys !
Awful, I don’t think these guys could value a toilet if it was in a shop with the price on ! I’m not sure what comparable they are using for market sales and values but it’s completely inaccurate, the agent doing the survey was rude, unapproachable, slammed every window and door so hard it shuddered the home despite the windows and doors been upvc and new ! , Complete joke of a value, downgrade of 50k from market value causing severe problems for lending etc , no evidence to support the value either ! Rubbish
S · 31 December 2020
★★★★★ 1/5
TrustpilotHi all please stay away from these lot…
Hi all please stay away from these lot at any cost they are just bunch of bullies and should not be allowed to do the business, we made an offer over asking price and owner was happy to accept the offer but Connelly's then said if we don't buy other services from them e.g solicitor, mortgage than we have got no chance of buying this property I don't know how they are even allowed to do that.
Hemy · 17 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
