Duckletts Letting Agents Blaby reviews

★★★★★ 1/5

Trustpilot

Shocking service from start to finish

Shocking service from start to finish. We tried to sell a property with them that was vacant. When we inspected the property a week after they had a viewing they had left the back door open. On other occasions they had left the lights on. When we were unsuccessful selling with them we gave our notice at which point they should have removed it from Rightmove so we could re list it with another agent in six weeks so it looked like a new listing. However it turned out they had not removed it from Rightmove but were not taking viewings either. This is just to mention a few of their continual cock ups.

Dan · 30 March 2022

★★★★★ 1/5

Trustpilot

very expensive failure - please avoid

Incredibly aggressive tactics for buyers to force them to use their broker, with a very high fee. If you get past this (and we had to resort to threats of the ombudsman to do so to get our offer in) they are disorganised and terrible at communicating. Our purchase fell through and we lost the survey and conveyancing fees, they didn’t even have the decency to handle this properly. I wish I’d read these reviews, approach with caution if you can’t avoid them.

Tamsine · 9 March 2022

★★★★★ 1/5

Trustpilot

Shocking estate agents

Shocking estate agents! Nothing but constant issues, started with being lied to and convinced that we had to pay their lifetime mortgage fee, secondly was forced to go with their mortgage broker because apparently it would give us a stronger chance of getting the property we want, tried to force us to go with Shoosmiths (thank god we didn't, because they turned out to be absolutely shocking also for the person we was buying from)constant calls chasing things we needed, constantly failing to communicate things between us. They lied about the whole thing, what started as 2 in a chain, somehow turned out to be 4? even our solicitor was confused. Just shocking and unprofessional throughout.And to top it off, when we EVENTUALLY got the keys, we went in to collect them and was handed them over as if we was staying in a hotel room!!, no congratulations, no card, not even a simple little gift considering we just made on of the biggest purchases in our life.They are all about money! I know you cant control who you buy your house from, but please don't allow these incompetent people to sell your home.

DM · 3 March 2022

★★★★★ 5/5

Trustpilot

Brilliant service

My dealings with connells in Maidstone was amazing, the staff are friendly and make it all very easy. My go to man Nick was brilliant, he helped me out and explained things simply to me. Many thanks guts

Vickie · 15 January 2021

★★★★★ 2/5

Trustpilot

Avoid Leicester branch

House valuation on 11th August, 10 days later despite 2 txt msgs, a phone call to branch where I was promised a return phone call which never happened and an email still awaiting the valuation report!😡Involved head office and a v. helpful lady Grace who was disgusted with the branch’s lack of customer service hence 2 stars rather than 1 which the branch would get!

Simon · 21 August 2023

★★★★★ 1/5

Trustpilot

Worst estate agents ever - greedy and fishy way of operate

Worst estate agents ever. Run fast if coming into contact.The agent we had ( Northampton branch) - Aidan Schofield - had the impretinence of telling us they will take our offer only of we use their mortgage services, which is illegal, but I did not know then. We used their mortgage services - we paid about £800 for “lifetime membership”, then - after having some problems with getting mortgage - they just did not pick up any phonecalls or emails - this is the “lifetime service” they provide. Another thing - while we were trying to reach the mortgagr advisor who was not picking up - the agent re-advertised the property without even informing us. We also paid for searches, which were not made as we haven’t received absolutely anything- and they did not repay it back. I think they must not have a licence to operateAVOID!!!

Angela · 18 February 2022

★★★★★ 1/5

Trustpilot

Absolutely fraudulent,

Absolutely fraudulent,We have left the property 1m earlier and they knew about it, now they have contacted the council which sent us a bill for the period we haven't lived there also me having the email from the landlord with the payment for that period that HE, the landlord has payed the council tax, so many problems emails phone calls to sort this out, absolutely vengeaful and useless

Florin · 25 May 2023

★★★★★ 1/5

Trustpilot

Would give less than 1 star if I could

Would give less than 1 star if I could, terrible estate agents.We were told by salesperson Gary Purssord that the offer process would be initial followed by best/final offer. We put our initial offer in with another salesperson (Adrian). A day later, salesperson Zoe Poole told us that our offer was not good enough and that the seller had accepted another offer. She then said that there was nothing more to be done and that we could not put in another offer, only to then go back on that and take our best and final, which was obviously a lie to get us off the phone. We were then phoned by another salesperson (2 minutes later) who advised that the seller had declined our best and final offer after it was put forward - although I don’t believe our best offer was put forward as there was 2 minutes between the calls and it would have been unfair on the other buyer who had already had their offer accepted.We also had trouble even trying to put an offer in, as we were badgered to use their mortgage advisor. This was even after we stated that we had our own mortgage advisor and that we did not want to use theirs.

Alex · 12 February 2022

★★★★★ 1/5

Trustpilot

Birmingham based office AVOID AT ANY COST

the worst customer service I've ever had to deal with.have had to approach a solicitor to get answers from them.they failed to comply with the agreement about getting the contract on time.they use teenagers as employees and that's one of the worst thing to deal with. they chase you by phone, email, even WhatsApp till they get the holding fee. then they just disappear and you turn chasing them for an answer.Dori, Shennay and other teenagers working in Birmingham's office have no clue how serious is for someone to get a place to stay.they won't give you an update. and whenever and IF you catch them on phone they say 'I was about to do it now'. this company is just a JOKE

Dimitrios · 3 February 2022

★★★★★ 5/5

Trustpilot

Cannot recommend this company enough if…

Cannot recommend this company enough if I could give them more stars I would. Dean & Courteney were very professional, friendly & extremely helpful they went the extra mile for me when I needed it.

Sharon · 7 August 2021

★★★★★ 1/5

Trustpilot

Avoid

Used them as rental management for my rental property but their service degraded so much over time to point that if i can give zero star, I would. Non-responsive when you ask them for something and completely incompetent group of people working in this company. The home sales team is no better with a completely ridiculous property valuation given where the other property company can give a significantly higher valuation.

HH · 17 March 2023

★★★★★ 1/5

Trustpilot

Car sales man of estate agents..

Car sales man of estate agents... Greedy company had a viewing with them they spent more time trying to get me to move to connells mortgage .. had a very rude lady from there mortgage section call me twice trying to hard sale there mortgage and when i wouldnt she got angry and rude . most of connells properties are now auction they only care about money with the lease amount of work needed .. they get some nice properties but 90% are auction which only help dealers and builders. DO NOT USE connell southampton or portsmouth

Hampshire · 25 January 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Absolutely the WORST letting agent on the market. Customer service is non existent, no one replies to emails and they all pass the buck from one person to another when you call them. The only reason I had an ongoing issue fixed after battling with them and jumping through their hoops for almost a year was because I threatened to go to environmental health.

Missperditaalice · 2 September 2023

★★★★★ 1/5

Trustpilot

I am still receiving bills from the…

I am still receiving bills from the period we haven't lived at the property because connells gave wrong dates to the companies and we still receive bills like eon for the period we haven't lived at the property, water company, council tax, useless, absolutely useless, they took their time to email me that the dates are wrong but not the companies. AVOID THEM!!!

Florin · 24 September 2023

★★★★★ 1/5

Trustpilot

Avoid the Oadby branch at any cost!

I had a very unpleasant experience with M***c* and D**i*l at Oadby office. I paid the holding deposit and went through all the references and was promised the handover of keys on the 30th December. I had arranged everything for the move and even paid advance to the movers. At 4pm on the 30th, I received a call saying the landlord is not signing the agreement and the next date would be 4th January. After a lot of chasing today, I got to know that landlord has refused to sign the agreement. I believe that M***c* was aware of all this throughout and failed to inform me as the only important person here is landlord and not the tenant. When I asked about the reason and my rights, the attitude was 'just go away'. You have no rights apart from getting the holding deposit back.

Mr · 6 January 2022

★★★★★ 1/5

Trustpilot

Managed a tenancy for us

Managed a tenancy for us. Repeatedly failed to follow simple instructions. Didn't do a check-out when the tenant left. Delayed handing over rent due to us. When the tenancy ended they moved the utilities without notice or our consent (took a back-hander from OVO). Utterly useless at dealing with our complaints. Just ignored us. Totally useless as agents.

Jonathan · 15 January 2024

★★★★★ 1/5

Trustpilot

DO NOT USE THESE ESTATE AGENTS

DO NOT USE THESE ESTATE AGENTSFrom the first time we let our house to the final chapter of moving back in they have been a nightmare to use.Hard to get hold of, the staff attrition rate is atrocious so you can never get hold of anyone. We have had issues with payment as well. Use any other estate agent would be my recommendation

Colin · 19 September 2023

★★★★★ 1/5

Trustpilot

NEVER EVER USE THEM

NEVER EVER USE THEM! Avoid renting from Conells We left one of their properties 6 months ago and have only now managed to get our deposit back. They deducted £140 for cleaning that didn’t need to be done. We made the mistake of not taking photos of the house when we entered and left. Leaving us with no evidence that we had cleaned the house. After spending weeks calling and emails, (we couldn’t go in as their offices were closed due to COVID) we got no reply. The only way we could get through was by calling the sales department for them to pass the phone on. They left it till the last legal moment to respond to us, and continued to do so throughout the process. If they were allowed 2 weeks to respond they would wait until day 14 to respond. They are honestly the worst letting agency we have ever used. One year when it came time to renew our contract, they were 6 days late in getting our new contact to us, despite several emails and calls. They then had the cheek to send a warning for underpaying our rent because they had put it up and not told us. I could list so many more examples of their incompetence. Bottom line, do yourselves a favour and find a different house to rent.

Leah · 16 December 2021

★★★★★ 1/5

Trustpilot

Unprofessional and rude management

Unprofessional and rude management. I do not recommend dealing with Stevenage branch. I wish I trusted negative reviews before contacting them. They try to force their motgage brokers on you too. If you decide to use them, make sure you document it on paper and record phone calls as they will not admit it later

Izabela · 4 March 2024

★★★★★ 1/5

Trustpilot

AVOID THESE CLOWNS AT ALL COST

AVOID THESE CLOWNS AT ALL COST WE GOT OUR NEWLY RENOVATED HOUSE SURVEYED FROM A "MAN" FROM THIS COMPANY WHO LIVES IN FRIZINGTON CUMBRIA, HE WAS IN AND OUT IN 5MINUTES AND I ASKED IF THE HOUSE WAS FINE HE SAID IT WAS IN EXCELLENT CONDITION! 2 DAYS LATER WE RECIVED A PHONE CALL SAYING THAT HE HAS PUT ON HIS REPORT THAT THE HOUSE NEEDS SOME MAINTENANCE WORK DONE, ITS BEEN RENOVATED TWICE IN THE SPACE OF 3 MONTHS! GOING BY THE REVIEWS IM NOT THE ONLY ONE WHO HAS BEEN A VICTIM OF THIS COWBOY OUTFIT.

Darren · 25 November 2021

★★★★★ 1/5

Trustpilot

Fraudulent

They lose your rental paymentsHas happened to me on numerous occasions but the latest one is incredible absolute nonsense Paid rent over phone,they then sent email to me confirming payment,then they chase you up for that payment for the next 3 months?Over the last 3 months have sent them the confirmation email sent by themselves and bank statements showing proof of payment yet they are still threatening me with court action for money they have had?And trying to get this sorted,which is not my fault,has been pathetic as they just don’t respond Any help on here would be much obliged

Andy · 23 November 2021

★★★★★ 1/5

Trustpilot

Avoid!!!

Stafford office. Sent email to say take my house off the market as i have got to rectify certain problems with my property. Being ignored after several phone calls etc. What does it take to actually get these people to do something.? Going to the ombudsman about them now.! Sick of being ignored. Never again with this company.!

Sarah · 29 December 2023

★★★★★ 1/5

Trustpilot

Let’s sum it up nice and quick

Let’s sum it up nice and quick. THEY COULDNT ORGANISE A P**S UP IN A BREWERY!!!!! absolutely shocking service from the Sittingbourne branch. I put an offer on a house and was never contacted about progress. So I called a week later and the said oh sorry ye the seller is going with somelse and they hadn’t even given people the chance to put in a bigger offer so potentially losing the sellers more money on their house. Also, all they were interested in was keep trying to get me to use their advisor using bullying tactics which was a joke.

Mistro · 3 November 2021

★★★★★ 1/5

Trustpilot

Super frivolous agency!!!

Super frivolous agency!!! I've tried several times to book some properties with them (Maidstone) and they promise to call or email me back with the date and time and no one is calling me back anymore. I write emails, calls, nothing. Why are you standing in offices on laptops all day without even answering??? I do not recommend!!!

Martin · 19 December 2023