Duckletts Letting Agents Blaby reviews

★★★★★ 1/5

Trustpilot

Muppets

Muppets! Wanted to see a house in North Swindon that was being auctioned via their partner-“I am sold”It was Wednesday-I said the auction was ending Thursday-so could I see it today. No they replied-they had a conference call today (higher in their list of priorities than selling your house it would appear) but not to worry the auction would be extended as I was not alone in being unable to view the property before the scheduled deadline.I arranged to see it Friday and duly received confirmation email and text from Connell’s.Surprise Surprise received a communication from the auction house on Thursday confirming it had been sold.Friday morning text from Connell’s cancelling my viewing...Assume other potential buyers received same.Clearly if you have instructed this company to sell your house-you are not necessarily getting the best price-they work at their convenience-not for you.Don’t instruct them eBay might be a better option!David Cutter of Skipton Buiding Society beware -you should check out these guys for jiggery pokery-they are going to seriously damage your reputation-if they haven’t already!

Bill · 18 December 2020

★★★★★ 1/5

Trustpilot

I see brian has had a bad review wrote…

I see brian has had a bad review wrote about him already. you had no intention of doing my home report today you came up with excuse after excuse not to do it and i told just get up and get done. i want the house on the market asap and the home report is the final thing to get done. So he did come and then made an excuse at the door and left so I tried calling him and he ignored my call we both know why.So I called the estate agent and we were trying to rebook it and now I have to wait till next Wednesday for an other home report because of this lazy clown they have been told under no circumstance to use this mob and if they turn up they will be getting told where to go and not in a nice way and I will be removing the house from the estate agent. Avoid at all cost

Ian · 17 December 2020

★★★★★ 1/5

Trustpilot

Have had a very tiring and unpleasant…

Have had a very tiring and unpleasant experience trying to rent an apartment with this agency.They and homelet are extremely frustrating when it comes to details needed in the deposit scheme and no matter what happens or what documentation is provided… there is always something else more they require.Almost as if they wouldn’t want you to rent their property and have a specific applicant in mind

Akay · 6 January 2023

★★★★★ 1/5

Trustpilot

Not proactive

Mums property went on sale with them. All they really did was advertise through Rightmove. Not at all proactive with selling, don’t even bother to show the few people interested around. Very poor agent, don’t bother

Simon · 5 November 2024

★★★★★ 1/5

Trustpilot

If I could have given 0 stars I would

I was meant to rent a property from them. I paid my holding fee and the reference came through positive. I also got confirmation that I will be moving in after being forced by them to move in at an earlier date. I then made it aware to my previous landlord that I will be moving out. a WEEK before my moving in date they called and say that the landlord decided not to rent me the place after doing his own referencing (which I think is total bull). Now I'm left to hustle to find a new place which I did. Now its time to be reference by the new agency, turns out that connells still have a pending reference in my name and my new reference cannot happen unless they cancel theirs. Ive called a million and 1 times and requested them to cancel it seeing that its only 3 more days left before having to move. They assured me that they will get it done right away and up to now! These people will leave you homeless and not care 1 bit!!!

Miss · 24 November 2020

★★★★★ 1/5

Trustpilot

False accusations of arrears for 4+…

False accusations of arrears for 4+ months. Representatives have confirmed that there are no arrears, but that the data held in the system is incorrect. No one is able to correct this, and I receive arrears letters ~weekly.The offices appear to be in absolute chaos, none of the representatives take ownership of issues and pass you off to others. Emails are ignored without fail, and when calling in I have to explain the whole situation each time.The complaints procedure has been ignored, I've received no follow up or even acknowledgement.

T · 19 November 2020

★★★★★ 1/5

Trustpilot

A despicable company. AVOID AVOID AVIOD!

My personal experience is: that once connells have your contact details, they simply will not leave you alone, should they see potential profit in contacting you. Your wishes will be ignored.I seldome leave negative reviews, but this, in my humble opinion, is well deserved.A recent quote fro Elon Musk, may be appropriate...

Mouseshadow · 17 January 2024

★★★★★ 1/5

Trustpilot

Terrible agent

Terrible agent! My agent has been unprofessional starting from the flat viewing stage. Made mistakes on the contract (contracting starting date, move in date etc), being difficult about me opting out the 'default' energy supplier, not being helpful to solve the problems unless I challenged them from legal perspectives. Even though I opted out that energy supplier, I still got a bill from them! And they are reluctant to help whatsoever. It is a pain to deal with such terrible letting agent!

Avis · 22 October 2020

★★★★★ 1/5

Trustpilot

Couldn't even attend a property viewing

I booked a property viewing, confirmed on the site, made an account as they requested to confirm it again, and yet they felt the need to call me four hours before the viewing when I was busy to confirm it yet again. And since I didn't pick up the phone, they assumed I was not attending and bailed on me. I spent a lot of time, effort, and money to arrive there, but somehow they felt like I was a customer wasn't worth their time.

Clowergen · 15 October 2020

★★★★★ 1/5

Trustpilot

Incompetent

Incompetent. Made an offer on a property, which they wrote up and sent me an email confirming my offer etc. After that, I didn’t hear from them again. I made numerous phone calls over the space of a few weeks to chase it up (was it accepted or not?, do I keep looking? And so on...). Nothing. This was about 8 months ago. Started looking elsewhere, then obviously lockdown happened. Since lockdown I have started looking again. Tonight I went to a viewing I had booked in via email (I have the email thread to prove it) and the viewing agent never showed. So I called the office and they had forgotten to book it in (this is a different branch to the first incident as well). Absolute joke of an estate agents. Will NEVER sell a property with them, and am reluctant to buy through them too.

E · 14 September 2020

★★★★★ 1/5

Trustpilot

Poor service and do the bare minimum required

Paid for a full building survey - got 3 hours of their time which resulted in 6 photos (apparently this is the company standard so I shouldn't complain) but lots of sitting on the fence with issues that they couldn't really comment on in detail. Wrote back to ask questions to fill in the gaps and was essentially fobbed off with arguments as to why the survey was done to their standards. When we chose them we had said there was an outbuilding which also needed surveying and was told this would be included, the surveyor on questioning literally wrote 'the level of inspection to the outbuildings is lower than that to the main property'. Really unhelpful and to be honest rude. They don't spend the time they should, make no efforts to survey where there is they slightest obstructing issue and do not care about customer service, just that they have done the bare minimum.

Jon · 5 September 2020

★★★★★ 5/5

Trustpilot

The customer service I recieved from a…

The customer service I recieved from a lady called Leah was phenomenal! very helpful and patient with my query's!Thank you again Kayleigh :-)

Kayleigh · 11 May 2022

★★★★★ 5/5

Trustpilot

Great and Fantastic experience

I had great and fantastic experience from Jessica and Andrew from the Oldbury Branch ie from viewing to moving in to the property. They answered all questions asked promptly, both via email and phone. Most importantly they were very welcoming and friendly. Great Job!!! Jessica and Andrew. Will definitely recommend you to family and friends whenever the need arises. Thank you guys!!!

Irene · 16 April 2023

★★★★★ 1/5

Trustpilot

Unethical Company

I had a very bad experience as a first-time buyer. They've agreed for my offer and I got valuation, mortgage approved by the bank. I was hoping to move into a new property in 2-3 weeks and they've now asked me to increase the price for the property as they find another buyer offering more price. I have lost nearly 1000£ as I've paid valuation, solicitor fee etc.I'm very stupid to engage with this unethical company as I've read a lot of bad experience with the company and especially the Aylesbury branch.The worst thing is their mortgage service as they charge you nearly 500£ for that (most of the mortgage advisors are free) and they even did a hard search without my consent just to get an AIP.I strongly recommend any first-time buyer not to go with this company.

Ven · 25 August 2020

★★★★★ 1/5

Trustpilot

Unable to keep you informed of viewing cancellations

Arranged a viewing to buy a property with them and on the day of this viewing a no show from their end. Been promised an explanation by one of their advisor and after chasing for that explanation, they came with the weak excuse of it has been cancelled and our call couldn’t go through and we’ve also sent an email to inform you but weirdly the email asking me to provide a feedback on the viewing went through. Will definitely not use their Sittingbourne branch in my search for a property.

Jerome · 24 August 2020

★★★★★ 1/5

Trustpilot

Not to be trusted

They lied to us. Telling us we would be the first person to view the property and would call us as soon as we could make an offer. They never called, I always had to chase them. When the buyer chose a different seller and I asked why they said the other buyer put an offer in first. They also tried to say we would have to pay the sellers estate agent fees, which should never happen. There's something dodgy going on with them and do not trust them at all.

Jjone · 22 August 2020

★★★★★ 1/5

Trustpilot

DO NOT USE!

Buying, Selling, Renting a house is stressful enough, add on the amount of stress from these people and your will never want to buy, sell or rent again.We simply wanted to view a property and make an offer, sounds simple, it is rather simple... These guys made both myself and my partner feel inadequate, incompetent and inept. Every other sentence on every phone call was pushing us, telling us we must see their onsite mortgage advisor, every phone call, every time. Even though we had said 4,5.6 times we had our own mortgage broker and done our own research - all is set ready to go, we got pushed, constantly. After having to drawing the line and having to do so forcefully, we felt dreadful, we put an offer in and then were forgotten about. We had to call 2 or 3 times to get an answer...I honestly have no idea why people would want to use this company. We are thankfully not first-time buyers or sellers but if we were this would scare you off for such a long time. Either more customer service training needs to but in place or their targets/KPI's need to be reviewed. Each phone call was infuriating - even if we saw a house that would suit us perfectly as a family, we have avoided due to the nature of this company.DO NOT USE!

JWEB · 8 July 2020

★★★★★ 1/5

Trustpilot

I cant even give them a star absolutely…

I cant even give them a star absolutely awful please read reviews before renting of them fools. people having wild parties opposite my flat and they are rubbish students gathering in car park of bingley court until 4 am and they don't care about anybody else who are still working during pandemic . you are a joke and the police is not doing anything ! it is not acceptable to charge 900 quid for a rubbish area and rubbish neighbours who leave their kids screaming until all sort of the freaking day including past 11 pm when WE supposed to sleep or relax and rest before the next shift in hospital. You are not well charging people for this area . A total lack of considerations for others !!!! Shame on you

Sylvie · 4 July 2020

★★★★★ 1/5

Trustpilot

Incompetent

This clown outfit came and valued my property on behalf of the buyers' lenders. Everything seemed fine until I got the report. They compared my property against three other porperties that had been sold in the local area and just took the average of the three despite the one of the properties being sold almost a year before the valuation and the most recent sale was 7 months ago. To add further insult to inury, two of the properties were not even comparable as they were smaller 2 bed properties that had been converted to 3 small bedrooms whereas my property is a larger 3 bed property. The result being that they grossly undervalued my property and have caused unnecessary delays in the buyer being able to progress, with the possible outcome that I loose the buyer.

Martin · 26 June 2020

★★★★★ 1/5

Trustpilot

AVOID LUTON BRANCH

AVOID LUTON BRANCH - I would give 0. Shocking advice regarding our mortgage. Advised to go onto variable rate for 3 months so we could reconcile our 2 mortgages (one was ported over from a previous house) into one. Turns out the early repayment fees didn't expect until 2 YEARS and 3 months later. Initial thought was, it doesnt matter as we have to do this at either now or in 2 years time. Turns out you can't actually do it anyway!!! So we've gone on the variable mortgage for at least 2 maybe 3 months, at an additional £350 per month!

Callum · 23 June 2020

★★★★★ 5/5

Trustpilot

Bicester Lettings Manager Shane

Bicester Lettings Manager, Shane, is excellent and is a great replacement and is fixing what was an unlucky experience for me, I think. Area Manager, Beth, is outstanding and I would advise using her and Shane as much as possible for lettings - I don’t have any experience of the sales side at Bicester.

Samantha · 2 November 2023

★★★★★ 1/5

Trustpilot

Awful service

Arranged an appointment for a valuation to sell, had an email and voicemail 3 days later saying they’d had to move it back an hour and a half - not ideal but fair enough. Comes to today and the day of the valuation and no sign of their agent. Rang the office to be told there is no appointment in their diary and the guy who was meant to be coming out isn’t even working. Glad I got a glimpse of their service before giving them my money to sell my house.

SP · 13 June 2020

★★★★★ 1/5

Trustpilot

Poor management

We found a house contacted them multiple times for appointments for viewing and they just kept saying they are not working at the moment cause of covid and will give us a call when we can check house, last time they said can get an appointment for following week because they will be open.... they sold the house while they were closed and just kept us waiting for nothing for 3 weeks, they should have told the house is on hold or sorry not available, poor management, poor communication

Miss · 2 June 2020

★★★★★ 1/5

Trustpilot

if i could give them negative stars i…

if i could give them negative stars i would i would like to book to view a house and they insist i need to use their mortgage service to be able to book to see their house.i already told them i got my independence mortgage adviser already i do not wish to use the their mortgage service.and the girl on the phone was very rude to me she said if i dont give out all my financial statement then we wont let me see the housei never experience this ever in my life.avoid this company at all costthis brand located in torquay.

MEREDITH · 21 May 2020