Duckletts Letting Agents Blaby reviews

★★★★★ 1/5

Trustpilot

I would never recommend connells

I would never recommend connells, their service is awful. I recently let my property out, and within the 2 months of the agreement with connells managing my property, the service has been appalling. The tenant has a minor issues which she raised, rather than the property management team taking ownership to sort it out, I was simply sent an email to call the tenant directly. What’s the point of having connells involved if I need to resolve it directly with the tenant. On top, none of my emails or calls were returned when I tried to resolve the tenants queries. I then learnt two weeks later that there were no letting staff available on my local office. This prompted me to raise a complaint. However, the complaint has also been poorly handled as I am still waiting for my refund of fees which were agreed nearly a month ago! Looks like I will be going to the ombudsman service.

Anj · 8 August 2019

★★★★★ 1/5

Trustpilot

Do Not go fully managed absolute scam

I rented out my property with connells estate agent fully managed (beware of hidden costs). Worst experience the tenant wasnt a bad tenant but I had to call every month they tried taking extra float payments lost keys my house is currently empty and they dont have acess to it and all of this for a monthly fee. I would never use them again they have cause me so much stress its unbelievable. Like I said the tenant wasnt too bad the stress came from there services I paid for. They took advantage of the fact I hadnt rented before left out additional cost such as final inspections and a yearly financial statement which cost me 200 pound

Simon · 24 July 2019

★★★★★ 1/5

Trustpilot

Avoid!!!

If I could give zero I would! 3 years of letting a property from connells and its been utter hell! Avoid these people at all cost, the emotional distress they have caused us over the years is shocking and they never once apologised always quick to blame other people!We changed the date our rent was paid, signed all paper work then 3 weeks later we are getting letters saying we haven't paid but we had. Was calling Head Office and visited my local branch on several occasions for them to say it was an error and to ignore it. The following month the same letter but this time threatening to evict us and take us to court, again lots of calls and visiting the stores to be told every time its an error and to ignore it. This went on over a 3 month period with them sending about 4 letters a week at one point demanding payment for money they already had but in the end it turned out several head office staff couldn't be bothered to process the correct paper work. I filed a complaint and demanded some form of compensation for the emotional distress they caused us but they laughed in my face and said I wasn't entitled to it. Over Christmas last year we had a massive leak in the house, we had to turn the water off as the ceiling was on the verge of caving in, we rang and rang for 3 days straight for them to keep fobbing up off. When they finally bothered to respond to the issue they made tons of excuses. They hired a contractor who did a bodged job and for the leak to reappear again 2 weeks later. We have finally just left that property and the relief is unreal but today waking up to a letter saying we owe them money but we made sure were square with them before we handed the keys in. So again a fight on my hands to get to the bottom of this and them fobbing us off when chasing for our deposit back! Avoid at all cost, they only care about the money and their staff offer shocking customer service!!

Amanda · 13 July 2019

★★★★★ 1/5

Trustpilot

worst experience

worst experience. I offered full asking price on a property which they did not take back to the vendor. they then proceeded to ignore my contact. when finally I got a response they said the vendor had received an offer which they had accepted and wouldn't be taking any other offers into consideration. the whole thing was very dodgy and seems like was done under the table ,probably sold to a friend but definitely didn't seem like they had my interests at heart (despite harassing me the week before feeding me crap about really wanting to sell the property to someone like myself) or the vendors, where they could have potentially received more money for their property.

Alice · 28 June 2019

★★★★★ 1/5

Trustpilot

DISGUSTING PEOPLE

All 5 star reviews on google are from rich people!!! Honestly they only care about their commission!!! They have told this to a new employee which was my partner and he pretty much left because of this. And when he left they decided to charge him all the commison back that he’s earned them and within 2 weeks it was like £600. He had to pay that back monthly and he’s already spent it on our little baby. THEY ARE SCUM TO WORK FOR AND DEAL WITH!!!! AVOID THEM AT ALL COSTS THEY ARE RUDE AND INCOMPETENT....

Aleksandra · 24 June 2019

★★★★★ 1/5

Trustpilot

This company let 99A Churchfield Road…

This company let 99A Churchfield Road LU5 5HN and did so knowing the garden had been used as a dump. The council are now looking into it but said today that it should not have been let in that condition. This company were asked by me to put it right as I have to put up with their broken fencing and look at a tip. And the tennant is no better as he won't do sod-all and where does he work? For the council. However, when the council saw the pictures they put it over to their anti-social behaviour team. This company just take the money and run and I would advise you never use them.

George · 31 May 2019

★★★★★ 1/5

Trustpilot

Avoid connells

Well wanted to offer on a property ware I have a broker to do my mortgage so connells staf told me that offer has to approved by them befor they will forward it to the vender plus they speak to me about mortgage with there broker crap don't use this agents f8nd the owners tell them that put buyers offo with this tactics 👏

Manik · 1 October 2022

★★★★★ 1/5

Trustpilot

Awful company who lack communication skills

First time renter, rented a nice little flat with them. All started off ok, only they need to be constantly nagged when making enquiries, very quick to take money but extremely slow and incompetent at returning it. I ended up handing in my notice to leave my flat due to personal cirumstances, gave my 2 months notice period as required in my agreement. Moved out asap but was told that they'd update me if a tenant wanted to move in earlier so my notice period could end earlier.Well they expected me to hand the keys back but still carrying on paying rent until my notice period had ended. I had no communication and after they took the final rent payment, it turned out that the new tenant actually moved in that day and connells never informed me. So they charged 2 different people rent for one property. I only found out due to receiving a final bill from the water company informing me I had moved out, when I never informed them myself. After several emails back and fourth I was promised my deposit and rent payment refunded to me. I only ever got my deposit. I then emailed again asking where my rent refund was, turns out they had already transferred it to my landlord and that I needed to contact them despite connells being at fault here and breaking my tenancy agreement.Luckily my landlord has no refunded me overpaid rent with no questions asked, and if it wasn't for them i'd probably be out of pocket by quite a lot by this incompetent company. Note to self: I am never going with this company again whether is regarding renting or buying.

Brittany · 10 March 2019

★★★★★ 1/5

Trustpilot

No matter what the value it, they still get paid

The boy came in and treated me like I was dirt after being 20 minutes late, probably cause I was young he started questioning how I got the valuation. Clearly pointing out the obvious, and the comparisons to other flats, he then says that it doesn’t matter cause they value it on sales of previous homes. This flat used to be a shop so never had history and others were all studios or 2 bedrooms. After obviously undervaluing property I didn’t get the mortgage, but everything is all good because he gets paid for the valuation either way. Waste of time and lack of any knowledge or common sense.

Chris · 26 February 2019

★★★★★ 1/5

Trustpilot

If you want a company that ignores your…

If you want a company that ignores your complaints, doesn't take you seriously and fails to look after your rental property by letting to multiple occupancies without your permission or knowledge then this is the one for you! My newly renovated property was totally ruined. But they couldn't care less. They are happy to take your money but will not pay me any compensation for all of their mistakes. AVOID at all costs and use a professional agent that cares!

Michele · 15 February 2019

★★★★★ 1/5

Trustpilot

Never have I seen a company so bad at…

Never have I seen a company so bad at communicating and customer service. Don’t expect your question or query to be answered and if it is, speak to 3 other people to make sure it’s correct. Moving out of one of their properties has been one of the most stressful things I have gone through. My landlord has been amazing, it’s such a shame the estate agents were so crap.

Heather · 7 December 2021

★★★★★ 1/5

Trustpilot

Terrible customer service

Booked a viewing on a property at 5pm yesterday. Lady who booked me in said she would call the previous day she didn’t so I called them. Arrived at viewing today as arranged. After several calls of no one answering was told that as my viewing couldn’t take place as I hadn’t confirmed. Had no missed calls to confirm and had drove 45 minutes for the viewing. Absolute joke of a branch.

S · 4 August 2021

★★★★★ 1/5

Trustpilot

Happy to take your deposit but delaying…

Happy to take your deposit but delaying the release of my deposit..for what reason, absolutely none whatsoever. Poor internal communication within the team. It had taken 4 months to repair my shower but wanting to bill me for a bulb that had gone in the kitchen. I've waited over 5 weeks for my deposit to be released with the landlords consent already given. Utterly disgraceful company only interested in profit. Avoid this company at all costs!.

Gc · 7 September 2020

★★★★★ 1/5

Trustpilot

First time buyers (still looking)

First time buyers have mortgage in principal which was stated to the estate agent’s one in Wednesbury other in Oldbury they are so delayed that before I could even get a call back from the so called manager of the branch been waiting for a over a week trying to get a viewing after numerous calls to the office and emails we found out on right move that the property was sold subject to contact all the properties that we have been interested in are listed with these jokers I really don’t understand who manages these people and who you are meant to call to complain missed out on so many properties.

Fiaz · 24 January 2019

★★★★★ 1/5

Trustpilot

What a joke!! Stay away!!

What a joke!!These guys really don’t have a clue. I have let plenty of property’s in my life and i’v never incountered a company quite as incompetent as this. You would think that if they are charging nearly £700 in fees they would turn up to a viewing on time. I was called a liar over the phone. I had to pay a deposit of £500 just to speak to a landlord for them to tell me that the property isn’t suitable for my needs.

A.B · 22 January 2019

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service! Dani was polite, friendly and so helpful and she found us our perfect first home. I would definitely recommend Dani to help anyone looking for the perfect property.

Consumer · 11 December 2019

★★★★★ 1/5

Trustpilot

Horrible contract

Horrible contract: their contract locks you in for 26 weeks, even if you sell without them. DO NOT DO BUSINESS WITH THEM.Oh and I've had 1 viewing in the last month.

Mieszko · 5 November 2024

★★★★★ 1/5

Trustpilot

James spencer is not professional…

James spencer is not professional person and unethical. I am the buyer and was agreed to buy one bed flat for buy to let.and was chasing him for 5 months and finally I have deposited the amount in my solicitors account then he said that seller was not in mood to sell at the time of completion date. me and my wife and all family were in shocked and stress just for this person James spencer Dunstable branch sales manager.

Nayab · 3 December 2018

★★★★★ 1/5

Trustpilot

Absolutely useless letting service for…

Absolutely useless letting service for landlords, honestly wouldn't use the full managed service as they don't respond to emails or calls. Took double payments which I have been waiting months to be repaid.Also received bills that prior tenant hadn't paid and our 'full managed service' obviously doesn't include taking this information for new tenancy. Truly appalling service!

Gary · 12 May 2023

★★★★★ 1/5

Trustpilot

Took our payment to secure house but then gave it to someone else

Viewed and paid a holding fee to secure the application for a house and was told it would be taken off the market and we had first choice. Two days later we were told someone had since made a higher offer and our money was being sent back. In which time we had told all of our friends about the new house, cancelled two further weeks of appointment viewings. Absolute cowboys messing with people in this way, a holding fee paid is a contract to which they must honour which these people seem to know nothing about.

Annika · 19 October 2018

★★★★★ 1/5

Trustpilot

Very unethical tactics to get money out of you

Tried to put an offer on a really nice apartment. Sales agent said I have to see their mortgage advisor first. As I already had my mortgage principle I asked if I can just send them my documents. They said no, so I said put the offer to the owners and then we’ll discuss the mortgage if they accept the offer. They sent me an appointment letter for the advisor anyway, I called and cancelled and told them I’ll get back to them about it. Next day received email informing me my offer had not gone through as they have not been able to assess my financial circumstances. Called to find out what the problem was, was told I need make an appointment with their mortgage advisor in order to have financial circumstances confirmed by their in-house expert. No other estate agent forces you to see their mortgage advisor. Lost a customer forever!

ANP · 11 October 2018

★★★★★ 1/5

Trustpilot

In the 17 years of renting properties…

In the 17 years of renting properties I've never had to deal with such a joke of a company.How they manage to still run is beyond me!I finally received my deposit back one day short of 6 weeks! The landlady was very upset as we left her house in better condition than when we moved in so there shouldn't of been an issues at all.I was promised many call backs over this period but not once was a call returned.I'm told Katie (Plymouth) is on the phone can she call you back? But nothing, even though I would phoned 10+ times in a day.My landlady has said she'll never use them again as the management and communication is non existent,even to the point of the new tenants not being able to move in on the agreed date.Worst letting I've ever dealt with, would avoid.

Bondleo · 9 August 2018

★★★★★ 1/5

Trustpilot

Useless would be an improvement!

Useless would be n improvement!If it was possible, I'd leave 0 stars. Had a survey done a property several weeks ago. Numerous phone calls later and even more excuses from them ranging from the surveyor had IT issues to it should have been sent and still no report received. Calling them is a complete waste of time as you are fobbed off and promised to be updated but......NOTHING! Please save yourself time, hassle and money....find an alternative survey company!

Paul · 28 March 2019

★★★★★ 1/5

Trustpilot

Their service is shocking

Their service is shocking! We paid for the lifetime membership and the second they took the money, they started to avoid our calls and stopped responding to our emails. We've been chasing for information for 8 weeks and still not had a response or even an acknowledgement of our call/query. I would strongly recommend choosing anyone else.

NH · 25 April 2023