White & Guard Estate Agents Bitterne reviews

★★★★★ 5/5

Google

From start to finish it was a great experience. It started with Alastair, one of the partners, visiting and explaining the process. One of the reasons I chose them was because I had seen their extremely professional presentation of photos and details of properties. He and his team did not disappoint, and I was extremely impressed with the advertising details, which I am sure helped clinch an early sale. Talking of which we had two views almost before the print had dried. These two parties both desperately wanted the house, and viewed prior to the opening day. The next day, another twelve potential purchasers viewed the property, most of whom also put in offers. It sold for more than £20k over the advertised price to one of the two first viewers within days of being advertised. I was pleasantly surprised, as I thought our quirky home would not appeal across the board. The follow up team were amazing, working tirelessly, even some evenings, to push the lawyers in the chain along, and obtain the swiftest exchange possible, whilst keeping us well informed. I would have no hesitation in recommending White & Guard to any buyer or seller.

Micks47 · 8 May 2023

★★★★★ 5/5

Google

So glad we did our research and picked White & Guard. Super-friendly and professional! The property went onto the market on a Thursday, we had five viewings the same week and by Monday had three offers on the table and sold at 5% over the asking price, we were absolutely amazed and delighted. The sales progression team then did an outstanding job to chase all the solicitors etc to ensure this went over the line smoothly, we can't rate them high enough! Tammie and Leanna both did an amazing job and so did everyone else we dealt with.

Peter · 8 May 2023

★★★★★ 5/5

Google

I have had the pleasure of being supported by White and Guard, but particularly Peter Stanley throughout the process of selling my property. He has been fantastic at communication and supporting the whole process and I can not thank him enough.

Becky · 7 June 2022

★★★★★ 5/5

Google

The whole team have been an absolute pleasure to deal with. Moving house is always stressful but everyone at White & Guard has been really helpful, efficient and always professional. …

John · 15 August 2025

★★★★★ 4/5

Google

Good experience with White & Guard. A minor clerical error when it came to parking however othewise a good experience.

Elena · 29 November 2025

★★★★★ 5/5

Google

we have just exchanged on the sale of our house on Kathleen Road, SO19 thanks to Jodie Jones and Chelsea Cook. Well organised team. Springmove .

Michael · 27 September 2023

★★★★★ 5/5

Google

White and Guard offered a fantastic service all the way through the process. I believe they were able to achieve the best price possible for our home and they managed the sale very efficiently. They had a good knowledge of the local area, and were ambitious yet realistic about the value of my home. This led to us having a lot of interest and a sale agreed within a couple of weeks. After the sale White and Guard were on hand to support with any queries, and more importantly, help chase the sale through, regularly checking in with other solicitors and agencies involved. I believe that without this the sale could have been delayed by longer than necessary. I wouldn't hesitate in recommending them to anyone!

Dominic · 9 March 2023

★★★★★ 5/5

Google

Excellent agents, responded to queries quickly and always kept me up to date. And most importantly they got my house sold and for over asking price

Sarah · 25 July 2024

★★★★★ 5/5

Google

Paisley and the WHOLE team have been AMAZING from start to finish. Always available and going above and beyond what me and my family expected.

Michael · 15 September 2025

★★★★★ 5/5

Google

Very pleased with the service from White & Guard Bitterne. All staff were very professional and helpful. Sale was completed fairly quickly at a difficult time for property sales.

Debbie · 8 April 2023

★★★★★ 5/5

Google

Excellent communication skills from whole team even though we were the buyers they co operated and gave us brilliant customer service. Tammie costello gace acceptional assistance to me and my mum .

Charlotte · 19 June 2025

★★★★★ 5/5

Google

The experience from start to finish with White and Guard was great. Beck came out and discussed the whole process of us selling our property with them and showed us the companies incredible stats that made them stand out from the rest. An open house was set up as soon as we were ready and every slot was filled! We received multiple offers via their already vetted and qualified buyers which made the process simple and easy for us. Once our property was sold we were contacted regularly by Beck to view properties before they were going to market so that got first dibs! I’m very picky so we saw a fair few but they knew exactly what we were looking for. As the chain completed their progression team kept in contact with us and ensure the process was moving as seamlessly as possible and they were more than happy to help us set up second and third viewings with the vendors so that we could get measurements for building work. The whole team is professional, friendly and knowledgeable in their field. Highly recommend!

Lizzie · 9 November 2022

★★★★★ 5/5

Google

Amazing customer service! Shannon and Lee have been absolutely wonderful to work with. A perfect mix of professionalism and friendliness, nothing is too much trouble for them. I am very impressed with the service I’m receiving from White and Guard. Thank you so much, it really is a pleasure doing business with you.PositiveResponsiveness, Quality, Professionalism, Value

Aistė · 25 August 2021

★★★★★ 1/5

Google

After agreeing an offer the estate agent failed to contact or communicate with me for over 17 weeks.we heard nothing during this time from any of the staff, , Following completion I complained that we had received no support, sales progression or communication which is in total contradiction to their glossy marketing brochures suggesting they hold your hand throughout the process and are the best local agent. The managing director advised they only had to find me a buyer and was not obliged to sales progress or keep us in the loop. They didn’t even know the chain had fallen apart twice and offered no serious apology or compensation for the appalling service (none) we had received. If you want a good agent who progresses your sale and keeps in contact with you then this is not the company to use. I have sold 26 houses over 29 years and have never experienced anything like this. Absolutely atrocious service and attitude from senior staff stinks.NegativeResponsiveness, Quality, Professionalism, Value

Louis · 25 August 2022

★★★★★ 5/5

Google

If you are looking for a more personalised buying and selling experience from a professional estate agency look no further than White & Guard. Our property was sold with the Bitterne office in six days for an amount that far exceeded our expectations. With special thanks to the Director Alistair for marketing our property to its full potential and with style that comes as standard with White & Guard. With thanks also to Jordan for a very successful viewing day and Rebekah who have both been very proactive in helping us with our property search after our sale. White & Guard Bitterne are certainly a winning team.PositiveQuality

Victoria · 25 August 2022

★★★★★ 5/5

Google

From start to finish, White & Guard provided a high quality, professional service. They were friendly and approachable, and provided advice in line with their clear expertise. Our house was transformed because of the effort they put in with us for photo day, and their technology provided an amazing online experience of our house, resulting in 22 viewings on open day alone. I will use them again and highly recommend others do so too. Honourable mentions go to Alistair, Tammie, Shannon and Peter for going above and beyond.PositiveResponsiveness, Quality, Professionalism, Value

Harriet · 25 August 2022

★★★★★ 5/5

Google

We purchased our property via White and Guard (Bitterne) in August. From the onset they were very helpful and supportive. Every time we phoned or emailed we would always revive a prompt reply, more often with the answer we were hoping for, if not a reassurance that things were being actioned. When we encountered challenges White and Guard were willing to go above and beyond to ensure we received a good service. If we were to move again, we would ensure we use White and Guard as they were so excellent. We have already recommended them to friends and family who were looking to move. Thanks again for being so helpful and friendly during our purchase.PositiveResponsiveness, Quality, Professionalism

Lauren · 25 August 2022

★★★★★ 5/5

Google

Great service, very professional team. Jo, Tanya and Jodie done amazing job with selling our house. Thank you.

Joanna · 11 October 2025

★★★★★ 5/5

Google

The whole team made the selling of my house a stress free! Communication was excellent, very professional and i would throughly recommend them.

Erica · 15 August 2025

★★★★★ 1/5

Google

I don’t normally write reviews but I really feel I had to with this company. They appear great if you are selling a property with them but if you are a tenant of a property being sold then they treat you like utter rubbish. The House we lived in was up for sale and the agent came round to take pictures of the property. He proceeded to move all of our furniture around without our permission and had little to no respect for us. They were extremely pushy on the phone about arranging viewings and when an offer was made for the property in front of myself the agent sarcastically smiled at me and didn’t even ask the potential buyer to step outside to discuss their interest further. I wouldn’t ever recommend white and guard to anyone.

Helen · 12 July 2022

★★★★★ 5/5

Google

Particular thanks to Chelsea Walcroft and Leanna Hill for their expertise and help with selling our house. We have been delighted with the communication and service.

W01313LY · 7 February 2023

★★★★★ 1/5

Google

Awful agency. When anything goes wrong they ignored me and refused answering my emails. Shannon and Rebeckah very rude and unprofessional. Also they lied to me all the time in 4 month just to secure the sell in long term. I agreed to buy a house in February, paid survey, arranged mortgage and ended up waiting for the seller to find something. After 4 month they found nothing apparently. And these 2 girls didn t bother to tell me the truth about the waiting time. They kept lying that the seller is just unlucky in finding someting. What about, after 4 month to ask the seller to rent somewhere and look for something after. If you want to sell for an amazing price....you do something about it. I ended up renting because of their lack of professionalism, poor communication and ignorance. I also lost a lot of money. Now the house is back on the market and with the next buyer they will use the same lies just to secure the sale in long term. AVOID!!!! Don t collaborate with them unless you want to wait 1 year to buy a house

Alina · 7 June 2022

★★★★★ 5/5

Google

Well what can I say, where do I begin! From the moment Alister & Tammy came round to value our property I knew we were going to be in safe hands. Nothing was too much trouble for anyone throughout our journey and any questions I raised were always dealt with promptly. Leanna in the sales progression team did a great job at speeding things up in the final weeks of our sale, and we were always kept up to date with everything that was going on. Then, when our house failed to complete on time (through no fault of their own!) the team really went above and beyond for us, they stayed hours beyond the end of there shifts (on a Friday night may I add!) and made a very stressful weekend a lot less stressful for us. Honestly their customer service skills are second to none, they made us feel we weren’t just another “client” and we will definitely be using them in future and recommending them to everyone!

Emily · 7 June 2022

★★★★★ 5/5

Google

My partner and I have just purchased a house and collected the keys today just three months after we put the initial offer down. White & Guard have been a great company overall and we are shocked by how smoothly the whole process has gone. Shannon has kept us up to date at all times throughout the purchase and was consistently lovely to speak to! We thank you all so much and we are so excited to move into our new house! Would definitely recommend.

Saule · 7 June 2022