Trusted Agent profile · Bishopston
Verified
★★★★★
4,126 reviews across 2 platforms
201 Gloucester Road, Bishopston, BS7 8BG
Ocean,'s office in Bishopston, at 201 Gloucester Road, is rated 4.8 out of 5 across 4,126 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Ocean,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ocean, Bishopston won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
5/5
TrustpilotOcean Portishead
Thankyou to the Ocean Portishead team, from helping me to find my new home through to receiving the keys. Everything was taken care of in a friendly, helpful and very efficient manner. Answers to queries were provided quickly and nothing was too much trouble. I would definitely recommend Ocean!J Phillips
5/5
TrustpilotA fantastic property lawyers firm
5/5
TrustpilotEmma was fantastic and kept me informed…
Emma was fantastic and kept me informed all the way through the sale.Kept me updated with what was happening with the Solicitors as this sale was not straight forward. A big Thank you to Emma and Ocean Estate Agents for helping to complete the sale!Mike Kew W J Kew Contractors Ltd
5/5
TrustpilotOcean have been brilliant from start to…
Ocean have been brilliant from start to finish. Tom was extremely understanding with our requirements for the sale of our house and very friendly and helpful; Jack did a great job with the viewings and Claire was brilliant with all the negotiations. I would highly recommend Ocean on North Street - we wouldn’t consider any of the other agents now. Thanks again for everything.
5/5
TrustpilotFantastic experience with Sophie
We had a great experience working with Sophie from the Southville branch!
5/5
TrustpilotGreat experience wirh Ocean Downend in…
Great experience wirh Ocean Downend in Bristol. Our contact Jemima Kevell is very professionnal and client oriented. We do recommand!
5/5
TrustpilotMe and my partner are first time buyers…
Me and my partner are first time buyers and Ocean have been the most sufficient and helpful! I can’t thank Melissa Bell enough for all her support through this process and making our life as easy as possible. Will always be using Ocean and will keep Melissa’s email for future reference!
5/5
TrustpilotGreat service from start to finish
I wanted to sell my house so selected two agents online to visit me so I could choose. From initial contact, Ocean understood the local market much better than the big corporate option, and showed me the houses similar to mine that they's sold in the last two weeks.From first visiting the website to completing the sale, the experience was exactly as advertised. This includes the in-house conveyancing team. Friendly, professional and very attentive. I could call, email or visit the office from start to finish and it was a one stop shop - quite literally. Not once did I have to wait and replies even from different people were clear and consistent. Great service and therefore, for me, value for money.
Hi Toby, thank you very much for your review of our services. Of course we are very happy to receive such glowing feedback, in truth 'friendly & professional' is what we would expect from any of our staff, but it is particularly pleasing to hear you felt it was easy to either pop in to the office or use our website & email to get the results you required. Most importantly, that you felt our service was value for money, great to hear! All the best and thank you again, Ocean.
5/5
TrustpilotI had dealings with both the Knowle …
I had dealings with both the Knowle branch of Ocean and the Legal/Conveyancing service at the Southville branch. I found the staff at both sites helpful, courteous and efficient. The estate agent team marketed the flat well, and their advice on pricing was spot on. They kept in good contact with me throughout.Having conveyancing lawyers as an integrated part of the company was a big advantage and the staff were also very helpful and facilitated the legal process for me. A very good experience all round.
Thank you very much for taking the time to give us your feedback. Great to hear you had a good experience, we do hope to make selling & buying that much easier for our customers, especially when we are able to deal with the legal conveyancing too. As you say, we think it can be a big advantage at what can be a stressful time. Thanks again, all the best, Ocean.
5/5
TrustpilotVery friendly and helpful team
Very friendly and helpful team. Would recommend them.
5/5
TrustpilotRecently moved into my new home at…
Recently moved into my new home at last! The local Ocean staff in Westbury-on-Trym were very helpful and, despite a protracted sale due to a delayed probate, they kept me well informed of progress all the way through. They always responded quickly to my emails and questions. All in all a very efficient service.
4/5
TrustpilotOcean Estate Agents - Shirehamption
Ocean Estate Agents at the Shirehampton office proved to be a well organised and professional team. They displayed detailed knowledge of the local property market to us. This was coupled to a realistic and practical approach to marketing the property we had for sale. Stacey Hawkins and Tanya West were friendly and helpful throughout the process. We would recommend Ocean. Janet and Peter.
5/5
TrustpilotExcellent service from Ocean!
We are so glad we chose Ocean Estate Agency in Downend, they’ve been absolutely fantastic throughout our moving journey. After our initial sale sadly fell through, we decided to change solicitors and use Ocean's conveyancing service instead, and we’re so happy we made that switch.
4/5
TrustpilotOn the whole a good experience with…
On the whole a good experience with quick replies to questions and an alternative person to communicate with if the main contact was out. Frustrated on the final day when it appeared to take one hour for the money to get from our buyer to us then a further one hour fifty five minutes for the money to get from us to our seller's solicitor meaning that removal men {and my wife} were sat in the freezing cold waiting for keys - would have been quicker to take the cash out and drive it there. When I paid Ocean their fees, it was there within minutes.We appreciate that the process depends on everyone in the chain being on the ball but 14 weeks is too long for a three house chain. Not the fault of Ocean but the whole transaction could be less stressful if the rules were changed slightly.
5/5
TrustpilotMelissa is so great
Melissa is so great, she was so helpful through all the process, she even helped sorting out a solicitor issue. Can't thank her enough.
5/5
TrustpilotWe have been looking for a lovely home …
We have been looking for a lovely home for quite a long time and Ocean Letting agency helped in the process in an amazing way.Very trustworthy and professional personnels.Thank you so much Best Regards Joby & Jerlin
4/5
TrustpilotThird time I've used Ocean Mortgages …
Third time I've used Ocean Mortgages (Neil Butler and colleagues) for a mortgage application. The initial meeting was quick and efficient and Ocean were on hand to answer any queries.The only negative aspect was perhaps that the first meeting was too quick, e.g. it wasn't clearly explained to us that we would be receiving a strongly worded legal document relating to occupancy rights. This led to us seeking legal advice as recommended by the lender (luckily we had a family friend to ask for advice free of charge), when it was something that could have been explained in that first meeting. This would have avoided some stress for us. I also wondered if sometimes we were doubling up in terms of liaising with the lender and solicitor - and if it might have been quicker to just do it direct. Having said that however, it is reassuring to speak to people who know all about mortgages and have someone friendly to explain any concerns and give updates on the process. Would recommend especially if you don't know the in's and out's of mortgages and would like professional advice.
Thank you for your feedback Sally, great to hear it's your 3rd time using our services and that you are happy to recommend us. Interesting point regarding the 'Occupancy Rights' notification. We will review this and look at our Key Information documents and what we go through with clients on 1st meetings, nobody likes 'strongly worded legal documents', I'm sure we can better help with that. With regards to doubling up, sometimes it's unavoidable but we do want to minimise this - a work in progress and we expect to make further incremental improvements going forward. Thanks again, all the best, Ocean.
3/5
TrustpilotCompleted in the end
The local agent in the area was sometimes to busy to give personal attention this we believe was due to one of the other estate agents moving out of the area. The agent's would have been given a higher score if there work load was less. Problems with buyer's finance and in the end the sellers had a problem just when we thought everything was just about to exchange.In the end they completed the job 4/5 weeks later than anticipated.Need more staff cover work load.
Thank you for taking the time to give us your feedback, we are sorry to learn you felt the team were too busy. Our Shirehampton office is the market leader in the area but this should in no way affect the service each of our customers receive. I can see from the file notes you regularly visited the office for updates and Ella the Move Manger updated you on the sale regularly by telephone as is our expected standard of service, again apologies if the impression was they were too busy. Unfortunately your buyers 'gifted deposit' required additional checks by the mortgage lender on this occasion which did take extra time to process. The end seller was not a part of the chain we were directly involved in unfortunately, the information we were given was that there was last minute enquiries regarding property alterations which is frustrating. Steve the Manager is a very experienced, he and the team will now review your sale fully to see if there is anything we can improve at all going forward. Thank you again, best wishes in your new home, Ocean.
5/5
TrustpilotOcean Shirehampton were absolutely…
Ocean Shirehampton were absolutely fantastic when we were selling our home. Mark was so friendly, open and approachable and Tanya was so efficient in her updates. She also calmed my nerves and brought down my stress levels on multiple occasions... I can't recommend them enough!
5/5
TrustpilotWe’ve recently used Ocean to sell 2 properties and buy a new home
We’ve recently used Ocean to sell 2 houses and purchase a new home. The whole process was handled with professionalism and efficiency and their online process was easy to follow and kept us nicely up to date with the progress. I would also like to single out their solicitor Claire who did an absolutely marvellous job, informing us of progress and always available for advice. She helped the whole process reach a speedy and successful conclusion. If I ever need a solicitor in the future, Ocean would be top of my list.Jerry
5/5
TrustpilotRecently let my property for the first…
Recently let my property for the first time and would highly recommend Ocean. Kayla took time to talk me through the process and all information provided was easy to understand. Thank you Kayla!
5/5
TrustpilotGreat service from the combination of…
Great service from the combination of Ocean Estate Agents and their Conveyancing team. Would happily recommend them to anyone thinking of selling their home and looking for a professional, well organised set-up. Special thanks to Ashleigh for her support through the process
2/5
TrustpilotVery bad organising and
Very bad organising and not at all efficient with paperwork re sale of our property.We sold on 4th April and finally completed on 17th August after daily battles, begging and us chasing to get simple paperwork done. Shirehampton office did not seem bothered with getting our sales through. We had to bring in our identity documents FIVE TIMES because not done properly and come in to sign paperwork over and over again because it was often misplaced. We are still battling with an onward purchase months and months later because Ocean is so inefficient.....
Thank you for taking the time to leave your review. Despite the vast majority of reviews being positive we are never complacent and always try to learn where we may have fallen short. We have tried to call you to discuss your comments and have read through the extensive notes regarding your sale and would like to say we are sorry that things haven't gone as you would have expected. I believe the documents you refer to were required by your lawyer and not specifically asked for or needed by the branch mentioned. We will of course look at our processes to see if we can find a better way of completing the forms to save further inconvenience. We have also looked at the onward purchase mentioned and believe that a last minute change by the seller may be responsible for the delays, we can assure you that the sales team will redouble their efforts to help reach an exchange of contracts as soon as possible. A message has been left for you and we would love speak with you to help put matters right.
5/5
TrustpilotHow do we feel about Ocean Property …
How do we feel about Ocean Property Lawyers? - we think the letter we sent to Karen who sold our property for us will explain ... see copy as below:"We wanted to write you a line firstly to thank you for all your hard work on our behalf and secondly for helping to make us two happy people being let out to grass!We feel sure things were as difficult for you at times as they were for us (probably more so?!) but your happy, friendly and approachable as well as your much appreciated rapid responses to our and our buyers queries, all made things that bit easier for us and we thank you for that. We trusted you implicitly and your obvious natural way with people demeanour together with your notable and impeccable professionalism makes things that much easier as it did for us and it is a special quality you have which made working with you a delight. Wishing you all the very best."Enough said me thinks?!
Thank you very much for taking the time to give us your feedback. I can say unreservedly that the whole team will be very happy to receive such positive praise for their hard work, especially Karen. The house buying and selling process isn't always as easy as we might hope, but it's Ocean's job to make it as enjoyable and stress free as possible for our customers, it's always rewarding to know we have done that. We hope you are now enjoying your new home, thank you again, Ocean.
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Yes. Ocean, Bishopston won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Bishopston branch at EA Masters 2022.
