Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProactive progress
Two distinct teams - sales and sale progression - both very effective in their communication of the situation. This made us confident in decision making and reassured us through the process that all was going as well as it could. Ultimately, we sold for a price acceptable to us with relatively little stress. A particular appreciation of the progress team who we felt were almost always ahead of us in checking progress with the two sets of solicitor teams. Many thanks.
Richard · 12 January 2024
★★★★★ 5/5
TrustpilotGreat!
I am so pleased with Ocean! The sale of the property was not a straight forward one and we feared it would be impossible to sell. Ocean were with us every step of the way and were so patient. They got us the best deal and were open and honest throughout. It was the first time we had sold a property and wouldn't hesitate to use them again if we were ever in the position in the future.
Charmaine · 23 February 2024
★★★★★ 5/5
TrustpilotOcean estate agents in Westbury on Trym…
Ocean estate agents in Westbury on Trym (Bristol) sold me my family’s dream home. Melissa the move manager was absolutely fantastic and instrumental is ensuring the entire process went as smoothly as possible. Mel really did go above and beyond to chase the necessary parties and kept in constant communication with updates. I couldn’t not recommend them enough and I was just a buyer!
Shah · 29 October 2024
★★★★★ 5/5
TrustpilotThe conveyancing team at Southville…
The conveyancing team at Southville were really helpful in my first house sale! Guided through the process and kept me updated on progress. Answered any queries quickly and were always friendly and polite! Would recommend!
CR · 1 November 2023
★★★★★ 5/5
TrustpilotHelpful, quick response
Luigi was very helpful. He answered my questions promptly and found exactly the right product. I'm very grateful as the other mortgage advisors I had been talking to were not helpful at all.
Amax · 18 December 2023
★★★★★ 5/5
TrustpilotI highly recommend Luigi at Ocean!
Luigi at Ocean has been absolutely fantastic throughout the whole process for me.I’m a first time buyer and he was so helpful in helping me understand everything. He also recently contacted me regarding my remortgaging due date and it was such an easy process. Highly recommend Luigi!
Jessica · 3 November 2022
★★★★★ 5/5
TrustpilotExcellent service
Ocean Estate agent were incredibly helpful throughout the process. As a first time buyer I had a lot of questions and Ocean were always there to provide support and reassurance. Big thanks to Somer Tape for helping me get my perfect flat, and to Tom Windaybank for all his wonderful assistance!
Elly · 16 May 2022
★★★★★ 5/5
TrustpilotFriendly and professional
I've been really impressed with the entire Ocean team at the Knowle office in Bristol. They have been friendly, professional, very helpful and kept us updated throughout the entire process, from the very first meeting. They have let us know about developments as and when they happen and answered our queries promptly and clearly. They were recommended to us and I am very pleased we chose them to represent selling our house. Special mentions to Katie and Sam, but all of the team have been helpful whenever we have spoken to someone so thank you. Will be recommending to anyone who sell their house.
Tim · 19 January 2019
Agent replied · 20 September 2023
Thank you very much for your kind words, it's particularly gratifying to hear you chose Ocean because of a personal recommendation. Our team at Knowle will be very pleased to know that you were impressed by their service and you are happy to recommend them too. Best wishes in your new home, Ocean.
★★★★★ 5/5
TrustpilotQuick response and great documentation…
Quick response and great documentation and progress tracking
Ayodele · 1 June 2026
★★★★★ 1/5
TrustpilotDreadful service
I would like to give 0 stars but not an option. Downend branch are terrible. They don't call you back when promised. Communication is dreadful. Extremely unhelpful. They could not give a monkeys is how it felt and they only responded if we said we would come to office if they did not ring back. Ocean solicitors at Downend even worse than estate agent. Absolutely dreadful service.
Teresa · 11 May 2022
Agent replied · 20 September 2023
It is of course always extremely disappointing for our teams to receive negative reviews and unfavorable comments. However, as you will see from the overwhelming amount of positive reviews it is very uncommon. Our teams do indeed take customer care extremely seriously, this is both embedded in our company cultural and a matter of policy. As an independent service provider and Bristol employer of over 35 years, ensuring a positive customer experience has always been our first and foremost priority.We take your feedback very seriously and your casefile in now under complete review. The Sales Director has been attempting to contact you directly to discuss matters. I’m afraid at this juncture we wholeheartedly refute your claims, but completely understand your frustrations, and hope to clarify why there were indeed delays. There are of course third parties involved including solicitors contributing to property transactions, and we hope to explain the full account of this particular case. All correspondence, calls and comments are recorded and we would be happy to clarify any point of dispute.We look forward to speaking to you soon. May we take this opportunity to wish you well in your new home. Kind Regards, Ocean
★★★★★ 5/5
TrustpilotHighly recommend!
Highly recommend!Jemima was so easy to work with, made the process effortless for myself and great communication!
Samuel · 10 October 2024
★★★★★ 5/5
TrustpilotBeth has been a fantastic asset to the…
Beth has been a fantastic asset to the Ocean team. I deal with her on an almost daily basis regarding many different issues - Beth is always professional, polite and extremely helpful. Thank you for your help in such a variety of often complex matters you really do make my day easier.
Lucy · 17 March 2022
★★★★★ 5/5
TrustpilotWill and the team at Ocean Southville…
Will and the team at Ocean Southville were excellent, they found a tenant for my house very swiftly and at a very good monthly rent and then made the process so smooth. I can not fault them. They were professional and not your typical pushy agents.
Angela · 29 November 2022
★★★★★ 5/5
TrustpilotProfessional and helpful service
Simon Lack was extremely helpful and efficient with guiding us through remortgaging our home. He was prompt to respond to our requests for meetings to discuss the various products and explained everything very clearly. Approachable and professional.
Naomi · 2 September 2023
★★★★★ 5/5
TrustpilotWE sold our house 17 years ago using…
WE sold our house 17 years ago using Oceans conveyancing team, and again when we sold our nans house earlier this year. We are currently selling our house and purchasing another house. We have found the team especially Nicola efficient and very helpful, she always returns our emails and calls. She has made our purchase run as smoothly as possible. Thank you
Tina · 13 November 2019
★★★★★ 2/5
TrustpilotFEES TOO HIGH
Post sale care was fantastic, however I do feel like I was very much overcharged. My fee of £2000+VAT was too high for a one bedroom flat which has a selling price of below £160K. Recently discovered a 2 bedroom house which was marketed by Ocean was instantly offered a lower fee, despite a sale tag of over £100K more for a property around the corner. I believe this to be opportunist rather than fair, and the highest commission was added to the sale of my property, one of the cheapest flats on the market. It has certainly discouraged me to use them again.
Chris · 1 November 2018
Agent replied · 20 September 2023
Thank you for taking the time to leave your review, we are of course very pleased that you felt the post-sale work carried out by our Knowle office was 'fantastic'. Marketing a property at the optimum price and securing the best offer possible price is only the beginning of the selling process, a large part of the work of an actual estate agent is after the offer is accepted. We are sorry that you felt our fee was a little on the high side, however I am sure you can appreciate, to employ the best staff, to market your property extensively on and offline, personally call our database of the best buyers and of course to carry out the 21 viewings on your property, along with providing a dedicated Move Manager to guide the sale to exchange of contracts does cost quite a lot. Selling a leasehold property whilst often at a lower price does require more work during the after sales process than a freehold house. As we would have discussed on the initial market appraisal, unlike many of the low fee offerings available, we are a full service estate agency, not just a listing agent. We never simply put a property on the internet and hope for the best, we ensure a successful move for our customers. We have however taken your points on board, thank you again for your feedback. Regards, Ocean.
★★★★★ 5/5
TrustpilotNeil always finds us the best deal…
Neil always finds us the best deal appropriate to our circumstances and Tracey sets a very bar high for all administrators - she is an excellent communicator, very good at explaining things and very supportive in untangling and explaining the many complex and seemingly similar forms and requests that come with a remortgage. The team are very well co-ordinated so that when they cover one another due to leave, nothing slips between the gaps and you do not need to explain your whole story because the notes that they keep centrally are so comprehensive. Excellent. I would not hesitate to recommend Ocean Financial Services.
C · 30 October 2018
Agent replied · 20 September 2023
Thank you for your exceptionally kind words about our Administrative team - we pride ourselves on our note taking for the exact reasons that you mention - that if your case owner is off anyone can pick up the trail without you the customer having to explain in detail and it keeps the continuity.We are looking forward to helping you again in the future with your remortgages.
★★★★★ 5/5
Trustpilot5 star rating
5 star rating. Our housing solicitor was Laura Budd at Ocean. Laura kept us informed throughout every state of purchasing our first home, she provided an estimated invoice at the start of the process and explained by additional fees as the purchase progressed. Purchasing a property is a stressful process but she guides us through this with support from her assistant Georgia. Highly recommend Laura
Sinitta · 11 January 2018
★★★★★ 5/5
TrustpilotOUTSTANDING!!
I never thought I'd see the day when I raved about an estate agent but the service from the team at Westbury on Trym has been absolutely outstanding! From start to finish it has been faultless and their commitment to doing a great job for their clients is second to none. Thank you Mel and Tommy for such impeccable and personal service
Bambam · 10 November 2019
★★★★★ 3/5
TrustpilotExperience with the estate agent wasnt…
Experience with the estate agent wasnt 100% smooth. Didn't at the start have answers to some basic questions. Still not entirely sure post sale ive had all the correct information but thats my fault perhaps for not double checking everything and anything. Also had problems with my move manager; infrequent updates at the start and then a new move manager introduced after exchangewhich was a bit odd to be introducing themselves as a go between when 95% of the going had already gone!May be mitigating circumstances of course but my general experience isnt that wonderful on this occasion.However in contrast ocean legal were pretty damn good. My conveyancer gave prompt replies and explained and answered questions simply and honestly. Would seriously consider using the legal them again.
Mr · 25 October 2018
Agent replied · 20 September 2023
Thank you for taking the time to give us your feedback, we're of course very pleased to learn that you were impressed by the service provided by Ocean property lawyers. However; it is disappointing you were less impressed by the agents as this is in contrast to the usual equally high praise received for the team. We are sorry you felt unsure about some information provided, your case file will be reviewed by their Sales Director to identify where we may have under-performed on this occasion. I'm afraid the Move Manger had decided to pursue other opportunities during your purchase, our new Move Manger did join the office after her training period which coincided with your exchange & completion, apologies this proved to be less than satisfactory. Should you need our services in the future we do hope you would consider both our lawyers and our sales team, we can say with confidence that the service you will experience will be equally high from both. Once again thank you for your time. Kind Regards, Ocean
★★★★★ 2/5
TrustpilotA slow and stressful purchase
We originally went to Ocean for mortgage advice and they were great so we decided to use their solicitor service when buying a flat. They also had a branch 10 minutes walk from us which we thought would be ideal if we needed to pop in for a chat and for ease of delivering paperwork - however they promptly decided they were too busy at that branch and moved us to a different one located 30 minutes drive away on the outskirts of Bristol, which made things unneccesarily difficult. It also turned out the new person dealing with our purchase was a trainee solicitor who never gave us any updates on the progress of the purchase and was extremely slow getting anything done, she only seemed to do anything when we chased her to do it, and with us being first time buyers this wasn't ideal. Most of the time we would chase with phone calls and not hear back, and occasionally we received emails with attachments missing. In total we were waiting about 7 months from having an offer accepted to the exchange but as far as we know there weren't any big problems, Ocean were just slow at getting things done. During that time our life was on hold which was extremely stressfull and the whole experience of buying our first home was not a good one.
Emily · 9 October 2018
Agent replied · 20 September 2023
Thank you for your feedback, it is great to learn you were happy with the service you received with Ocean financial services. Before we discuss your case further may we please extend our best wishes and hope you are very happy in your new home.It is of course disappointing you were frustrated with the service you received from Ocean property lawyers, not least because it is certainly contrary to the many positive reviews our property lawyers receive, in particular the office in Downend, and in fact the person who handled your case, as can be seen on Trust Pilot.Therefore please allow us elaborate on some mitigating circumstances.The initial delay was due to the fact that whilst your offer was accepted 12th February, we did not receive the memorandum of sale from Purple Bricks until the 18th April. A situation beyond our control. To add context - Ocean Sales Negotiators are expected to have theirs with all parties’ within 1 working week. The draft contract arrived shortly thereafter and work could begin on the case. After initial enquires and checks, searches were ordered 4th May, they were returned 30th May. Unfortunately we did need to transfer your case from your local office at this point, the decision was made due to the volume of caseloads at that time, consideration of the delays to date and that the conveyancer handling your case was due to take leave for her wedding & honeymoon. Please accept our apologies for the location change. Please be assured there was minimal delay in transferring to the 2nd office. Further legal enquires were made in June & July which would be normal for a leasehold case of this type, this would be considered to be within average time frames at this point. There was a month between exchange & completion, which whilst not uncommon due to rental contracts, does further delay the completion process.In fact, from receiving the draft contract to exchange of contracts, which is the standard measure of conveyancing duration, it was 3.5 months which is actually below average presently. None the less we regret that you feel that this was a stressful experience, buying and selling can indeed be very stressful, however our goal is to always minimise the stress for our customers and we are sorry this was not the case on this occasion. Assuring you of our best intentions at all times, Ocean.
★★★★★ 5/5
TrustpilotVery personable
Jamie was super lovely when conducting a viewing for us, and Tommy has been extremely helpful and personable when dealing with our queries and mediating referencing and checks. Very quick and thorough replies.
Elle · 6 December 2023
★★★★★ 5/5
TrustpilotKatie
Katie, Tom, Sam and Curtis from Knowle branch were all brilliant. They kept me informed and gave me honest advice when needed. They are a credit to your company. Katie Hedges not only did her job with great efficiency she also took extra time to keep me updated. I would be more than happy to recommend this team. I will let friends know about my extremely positive experience. I hope this is passed into the appropriate people to ensure they receive the praise that they deserve.
Claire · 27 September 2018
Agent replied · 20 September 2023
Thank you for your review, great to hear you were happy with the service you received. Just to let you know, all of our customer reviews are sent to the Managing Director and the company Directors, they keep a close eye on them! Thank you again, all the best, Ocean.
★★★★★ 5/5
TrustpilotHad a very good experience in relation…
Had a very good experience in relation to finding a student house with ocean! It was an incredibly quick and easy process (despite a few mishaps on behalf of our own members) and Ola was an amazing help with setting everything up etc. She was a very fast responder and clearly cared about her clients!
George · 4 September 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
