CJ Hole Bishopston reviews

★★★★★ 5/5

Google

Milli Rendell showed me around the property and was our initial contact. She was really friendly helpful and professional. She turned up on time and was very easy to chat to then and in our following telephone conversations. Much better experience than with any other estate agent I have used in the past. Very much recommended branch of CJ Hole! (don't use the one on North st Bedminster, it's ran by unprofessional children and have higher fees. Hate them with a passion!!!)

Shane · 16 January 2016

★★★★★ 5/5

Google

This is the first time experience with leting agency and Charlotte Catley was amazing and so much helpfully. I'm so gratefull for all help and kind words. Thank You so much Charlotte

Marta · 16 January 2016

★★★★★ 4/5

Google

The C J Hole staff are outstanding - efficient, helpful and attentive and I have nothing but praise for their professionalism. This property was marketed by the company on a let only basis and is not managed by them and, unfortunately, the property was viewed whilst the previous tenants were in attendance and I was not able to inspect it properly. Consequently, we have now found that the standard of repair, cleanliness and décor falls seriously below the norm In addition the inventory appears to be based on an historic document and certainly does not reflect the current state of the property and its contents. The situation is being recovered slowly in conjunction with the landlord but has caused us much stress; to that end, I would recommend that prospective tenants discuss this scenario with C J Hole agents prior to signing their agreement.

TheMacsDiary · 9 August 2015

★★★★★ 5/5

Google

We recently sold my elderly parents' home. Everything was handled efficiently and the staff were really helpful. They gave good advice and kept us updated. Many thanks.

Lorraine · 15 January 2020

★★★★★ 1/5

Google

We have been seriously disappointed in CJ Hole on 2 previous occassions and we now out of principle refuse to deal with them ever again- this is really upsetting when they do have a lot of decent properties and we now want to buy somewhere not rent. Our first experience with CJ Hole was to rent a student house; the whole experience was highly bureaucratic and pointless. For instance, they asked us to attend the estate agent with all our housemates and their parents (at least 12 people in total!) at the same time for a 5 minute guarantor meeting- why this had to be done in this manner I will never understand. Also the agency fees here are excessive. Our second experience was our first rental after university when we viewed a 3-bed property and were told that we were allowed to have 4 people living there. Therefore we went ahead and paid all the agency fees to secure the property. However when we went to sign contracts we were told that we were NOT allowed 4 people due to extra 'wear and tear'! The agent who showed us around the property clearly just said anything to get the sale. Shocking. Ultimately, we lost out on a lot of money due to a catch in the contracts whereby if we backed out then they didnt have to reimburse us. This being said- even though they were aware of this mishap they refused to back out because they knew we would have to and ultimately then they could keep our money. This was all left to the week before the moving in date. a win win for them.

Tommy · 5 May 2015

★★★★★ 1/5

Google

We have been seriously disappointed in CJ Hole on 2 previous occassions and we now out of principle refuse to deal with them ever again- this is really upsetting when they do have a lot of decent properties and we now want to buy somewhere not rent. Our first experience with CJ Hole was to rent a student house; the whole experience was highly bureaucratic and pointless. For instance, they asked us to attend the estate agent with all our housemates and their parents (at least 12 people in total!) at the same time for a 5 minute guarantor meeting- why this had to be done in this manner I will never understand. Also the agency fees here are excessive. Our second experience was our first rental after university when we viewed a 3-bed property and were told that we were allowed to have 4 people living there. Therefore we went ahead and paid all the agency fees to secure the property. However when we went to sign contracts we were told that we were NOT allowed 4 people due to extra 'wear and tear'! The agent who showed us around the property clearly just said anything to get the sale. Shocking. Ultimately, we lost out on a lot of money due to a catch in the contracts whereby if we backed out then they didnt have to reimburse us. This being said- even though they were aware of this mishap they refused to back out because they knew we would have to and ultimately then they could keep our money. This was all left to the week before the moving in date. a win win for them.

A · 21 April 2015

★★★★★ 5/5

Google

I've recently moved into a flat let by CJ Hole, Bishopston, and was very impressed with their services. All the reps who dealt with my let - primarily Eerena, Joe and Philippa, though others too - were very responsive, professional and friendly. The only suggestion I could make is that CJ Hole keeps the vetting service in-house, as the third party vetting service didn't match up to the quality of CJ Hole. I've had some poor experiences in the past with other letting agents, but I can heartily recommend the services of CJ Hole, Bishopston. Thank you!

A · 21 April 2015

★★★★★ 5/5

Google

We recently bought and sold via CJ Hole's Bishopston office and could not have hoped for a better service. Our main contact Sean and the rest of the team were incredibly attentive and made us feel very at ease with the whole process. Despite much of the stereotypes surrounding the profession we felt from the beginning that the attention and level of communication we were receiving showed the guys as genuinely having our interests at heart. The proof of this can be seen in the swift sale of our property and the equally swift purchase of our dream home a few weeks later. During the period of sale the team became our main point of contact as the solicitors we chose failed to match CJ Hole's emphasis on communication, guiding us through the final stages as they chased the solicitors for information. If you're looking to sell then I can't recommend their services highly enough and if you do find a property you like listed with them, you're fortunate to be buying with confidence.

John · 1 March 2015

★★★★★ 5/5

Google

Fantastic. Having banged our heads repeatedly against the Bristol housing market for weeks, my fiancee and I were lucky enough to find a lovely little property let by CJ Hole. Our lettings negotiator - Milli Rendell - was not only very helpful and thorough and efficient, she was also super friendly and a pleasure to talk to. What could have been a very stressful experience (first flat together as a couple) has not only been easy but really pleasant, which is how it should be. After all, renting a home should be a very personal, special time, which is how this feels!

Harry · 17 February 2015

★★★★★ 1/5

Google

Warning to all Students renting through CJ Hole. These agents will keep your £180 letting agents fee if you fail to qualify their application process. Seven students have just lost £1260. The agent didn't even draw up contracts and only got as far as taking credit checks.We think this is day light robbery and the agency are refusing to even refund a portion of the fee considering they did very little for the £1260 charged. This is unfair and unreasonable and in light of the recent news on the BBC today regarding rip off agents we will be taking this further through the Trading Standards. I repeat. STUDENT BEWARE OF USING THIS AGENCY.

Gaynor · 16 January 2015

★★★★★ 4/5

Google

The C J Hole staff are outstanding - efficient, helpful and attentive and I have nothing but praise for their professionalism. This property was marketed by the company on a let only basis and is not managed by them and, unfortunately, the property was viewed whilst the previous tenants were in attendance and I was not able to inspect it properly. Consequently, we have now found that the standard of repair, cleanliness and décor falls seriously below the norm In addition the inventory appears to be based on an historic document and certainly does not reflect the current state of the property and its contents. The situation is being recovered slowly in conjunction with the landlord but has caused us much stress; to that end, I would recommend that prospective tenants discuss this scenario with C J Hole agents prior to signing their agreement.

Dave · 16 January 2015

★★★★★ 5/5

Google

I have dealt with many many agents over the years as a buyer, seller, renter and landlord and I can safely say the staff I dealt with at C J Hole have been the most genuine and friendly of any. They were willing to accommodate my requirements, and spend time with me clearly explaining things and allowing me to ask questions so I was sure about the decision I was making. I felt very supported and treated well as a customer. A really good blend of friendly professionalism. Thank you.

Qadashim · 8 July 2014

★★★★★ 5/5

Google

I found CJ Hole highly professional, and the letting process was straightforward and hassle free. Frankie and Emma were always quick to respond to questions, and everything proceeded fast. Well recommended!

Rupert · 15 January 2017

★★★★★ 5/5

Google

I've recently moved into a flat let by CJ Hole, Bishopston, and was very impressed with their services. All the reps who dealt with my let - primarily Eerena, Joe and Philippa, though others too - were very responsive, professional and friendly. The only suggestion I could make is that CJ Hole keeps the vetting service in-house, as the third party vetting service didn't match up to the quality of CJ Hole. I've had some poor experiences in the past with other letting agents, but I can heartily recommend the services of CJ Hole, Bishopston. Thank you!

Hannah · 5 May 2014

★★★★★ 1/5

Google

Terrible experience. The letting agent showed us the wrong flat in the building as a result we were given a tenancy agreement for a completely different (unsuitable) place. We only found this out by chance two days before our move in date. As a result we couldnt move in to either property as the one we viewed and actually thought we were getting was let and the other was disgusting. They refunded us immediately and admitted fault at first they appeared to be really helpful and tried to help us find another property, however, they would not provide us with temporary accommodation until they found somewhere else suitable for us. They offered to compensate us for some of the costs incurred which quite frankly are pathetic, this includes £35 towards the van hire! Now in we are in a position where my partner and I are homeless as of Saturday, we have been given no suitable alternative and are going to have to rely on the kindness of our friends until we find somewhere to live. As you can imagine we have both have had to take time off work to look for another home, hire a van and find storage for all our belongings, not to mention the sleepless nights and stress we've had to endure. Their stand point is that as they're not obliged to provide us with temporary accommodation - they wont, even though its their fault we're in this situation.

Denise · 29 March 2014

★★★★★ 4/5

Google

Review from Joe Hawthorne and Maria Del Carmen Lopez Perez: We are both really glad that we decided to choose to rent a property with CJ Hole! We had seen properties from other agencies and the agents hadn´t taken much notice of the questions and concerns we were raising. They also didn´t really take the time to explain how their agency procedure worked to us, mostly they said that we had to pay the holding fee quickly as the property would go within a day. As it was our first non shared house and we were investing our savings we were a little caucious. However, when we met with a CJ hole agent called sarah to see our now current flat, she was so friendly and reasuring, and took the time to explain how everything worked, and that she felt confident that we were the right people for the flat. It made all the difference. Once we began the process of securing the flat we had loads of help from an agent called Izzy, she helped us with our references, our guarantor details and passing information onto our landlord. The references can take a little while, which can be frustrating and sometimes the referencing company would need more information or a document but izzy always helped us work out a solution, never left us in the dark about our progress, and was always helpful. Ultimately we got the flat we really wanted, and CJ Hole made the process as easy and stressfree as moving can be. We would both recommend them to anyone in the area looking to rent or buy.

Joe · 29 March 2014

★★★★★ 5/5

Google

We recently bought and sold via CJ Hole's Bishopston office and could not have hoped for a better service. Our main contact Sean and the rest of the team were incredibly attentive and made us feel very at ease with the whole process. Despite much of the stereotypes surrounding the profession we felt from the beginning that the attention and level of communication we were receiving showed the guys as genuinely having our interests at heart. The proof of this can be seen in the swift sale of our property and the equally swift purchase of our dream home a few weeks later. During the period of sale the team became our main point of contact as the solicitors we chose failed to match CJ Hole's emphasis on communication, guiding us through the final stages as they chased the solicitors for information. If you're looking to sell then I can't recommend their services highly enough and if you do find a property you like listed with them, you're fortunate to be buying with confidence.

John · 29 March 2014

★★★★★ 1/5

Google

Terrible experience. The letting agent showed us the wrong flat in the building as a result we were given a tenancy agreement for a completely different (unsuitable) place. We only found this out by chance two days before our move in date. As a result we couldnt move in to either property as the one we viewed and actually thought we were getting was let and the other was disgusting. They refunded us immediately and admitted fault at first they appeared to be really helpful and tried to help us find another property, however, they would not provide us with temporary accommodation until they found somewhere else suitable for us. They offered to compensate us for some of the costs incurred which quite frankly are pathetic, this includes £35 towards the van hire! Now in we are in a position where my partner and I are homeless as of Saturday, we have been given no suitable alternative and are going to have to rely on the kindness of our friends until we find somewhere to live. As you can imagine we have both have had to take time off work to look for another home, hire a van and find storage for all our belongings, not to mention the sleepless nights and stress we've had to endure. Their stand point is that as they're not obliged to provide us with temporary accommodation - they wont, even though its their fault we're in this situation.

Denise · 16 January 2014

★★★★★ 4/5

Google

Review from Joe Hawthorne and Maria Del Carmen Lopez Perez: We are both really glad that we decided to choose to rent a property with CJ Hole! We had seen properties from other agencies and the agents hadn´t taken much notice of the questions and concerns we were raising. They also didn´t really take the time to explain how their agency procedure worked to us, mostly they said that we had to pay the holding fee quickly as the property would go within a day. As it was our first non shared house and we were investing our savings we were a little caucious. However, when we met with a CJ hole agent called sarah to see our now current flat, she was so friendly and reasuring, and took the time to explain how everything worked, and that she felt confident that we were the right people for the flat. It made all the difference. Once we began the process of securing the flat we had loads of help from an agent called Izzy, she helped us with our references, our guarantor details and passing information onto our landlord. The references can take a little while, which can be frustrating and sometimes the referencing company would need more information or a document but izzy always helped us work out a solution, never left us in the dark about our progress, and was always helpful. Ultimately we got the flat we really wanted, and CJ Hole made the process as easy and stressfree as moving can be. We would both recommend them to anyone in the area looking to rent or buy.

Joe · 16 January 2014

★★★★★ 5/5

Google

From start to finish it was a pleasure working with such hard working and professional staff at CJ Hole. Frankie made the application process very easy and helped understand everything.

Ajmal · 15 January 2018

★★★★★ 1/5

Trustpilot

awful people with awful responses

awful people with awful responses. cannot even deal with simple maintenance. claimed there was wifi, which was later installed in the winter months, around 4 months after we moved in. cannot even dispute giving back desposits fairly. if you are a student in bristol, do not go with them. give your money to someone else. they are the worst letting agency around.

Sabirin · 13 July 2022

★★★★★ 5/5

Google

Thanks for the viewing Leigh, pleasure to meet you and thanks for answering my questions. You showed excellent knowledge of the property.

Mirabai · 26 April 2023

★★★★★ 5/5

Google

Emma and Andy at CJ Hole were very helpful, clear and communicative with our house purchase - we would strongly recommend! Thanks for all your help.

Nk · 15 January 2020

★★★★★ 5/5

Google

Thanks for the great letting service, very friendly and helpful team. Thanks to Eerena and Mica who kept us informed all the time! Very happy to recommend this letting agency!

Ana · 15 January 2017