Trusted Agent profile · Bishopston
Verified
★★★★★
901 reviews across 6 platforms
94 Gloucester Road, Bishopston, BS7 8BN
Part of CJ Hole, see every office.
CJ Hole's office in Bishopston, at 94 Gloucester Road, is rated 4.5 out of 5 across 901 reviews on six platforms, including 850 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
850
Reviews on Google
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9
Reviews on Facebook
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1
Reviews on Yell
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3
Reviews on The Trusted Agent
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19
Reviews on Trustpilot
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19
Reviews on allAgents
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
With 15 years' experience across sales and lettings, CJ Hole Bishopston are proud to support buyers, sellers, landlords and tenants alike in and around Bristol with their every property need. Operating from our flagship office on Gloucester Road, CJ Hole Bishopston have been selling, letting and managing homes in Bristol for many generations, incorporating traditional values with cutting edge modern technology. With expertise spanning every element of estate agency, CJ Hole Bishopston are able to provide a comprehensive residential sales, lettings & property management service, along with land & new homes, project portfolio management and serviced accommodation. Franchise owner and life-long Bristolian Chris Hill is a Member of the National Association of Estate Agents (MNAEA) and the Association of Residential Lettings Agents (ARLA), and runs a total of six offices in the Bristol area. Along with his dedicated team he prides himself on delivering the very highest standards of customer care at all times. Whether you're looking for your next property purchase, seeking the perfect rental home, or need a dedicated property management service, the team at CJ Hole Bishopston have the expertise to support you every step of the process so please do get in touch with the office.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
5/5
GoogleI've had a great experience so far, working with Justin who has been professional and helpful - and just an all round friendly bloke!
Thank you so much for the kind words you have provided Oliver. Justin is really thrilled to hear of your positive experience and appreciates you taking the time to put this into writing.
5/5
GoogleDagmara and Emma were bloody marvellous. Very pleased with the service and my new pad 👍 …
Thank you for your review Emma, it is great to hear that you rated our service so highly. We hope everything is going well in your new home.
5/5
GoogleWe sold our house through CJ Hole after leaving another estate agent and I could not recommend them more highly. After a sale was agreed having a dedicated person (Emma) to do any final negotiations and tie up loose ends was wonderful. Thank you Lucy and David
5/5
GoogleWe sold our house through CJ Hole after leaving another estate agent and I could not recommend them more highly. After a sale was agreed having a dedicated person (Emma) to do any final negotiations and tie up loose ends was wonderful. Thank you Lucy and David
5/5
GoogleVery friendly, easy to talk to, very professional. Highly recommend them.
Lovely to hear of your experience so far Kim. Thank you for providing such a glowing review.
1/5
GoogleAnother of Bristol’s dishonest and greedy lettings agents profiting from lies. Currently attempting to charge us in excess of £300 for mattress protectors that were never provided, rubbish removal despite the bins having not been collected for over two weeks prior, ‘decoration’ although the walls were filthy when we moved in and were painted just days before we moved out (ie a far better state than move in) and a cleaning fee despite the flat being left spotless. Neighbouring tenants in this apartment complex have had exactly the same charges, suggesting CJ hole hasn’t taken the time to actually inspect the flats and just blindly charges tenants in this manner. No doubt they did the same to the tenants before us, although clearly no decorating or cleaning had been carried out before we moved in. Thoroughly disappointed but what can you expect.
1/5
GoogleAbsolutely awful estate agents. Trying to take £800 out of our deposit as well as our neighbours in the same building for the same reasons: - £200 cleaning fee when it was not “professionally cleaned” when moved in, to name a few things; maggots and larvae found in vacuum cleaner, dirty floors and walls, mould and mildew all over bathroom, and unclean mattresses and many more. Despite all this we cleaned it upon moving out and left it in a far better standard yet still being charged? Very unfair! - £500 for heavily stained mattresses and missing fridge drawers, but there were missing drawers in the first place! Initially there were missing mattress protectors which we complained about and CJ did replace them but now they’re trying to charge us for dirty mattresses? Why would we damage mattresses if we asked for mattress protectors and used them at all times? - £50 for taking rubbish out, yet bin rooms hardly get taken out and their own contractors use the bin rooms to dispose large items such as old ovens which fill up the bins. - £50 for decoration when there were already marks on the wall and the paint was peeling off in the bathroom when we moved in. We have evidence against all these false claims and will not tolerate unfair deductions. Further action will be taken from our flat as well as other flats in the same building. Please avoid CJ Hole if looking to rent, they will try everything to retain deposits and not follow through on the reasons for the deductions just so the next tenants deposits will be deducted for the same reasons as before.
5/5
GoogleReally easy process with the CJ team, Emma, Kirsty, Ana! Very proactive and good with communications, always keeping me up to date and quick to answer any queries.
Thank you Joseph for taking the time to provide Emma, Kirsty & Ana with such lovely feedback!
5/5
GoogleMy experience with the company couldn't be faulted. t dealt with Sharon Hollyman in the Lettings department, who was friendly, professional and knowledgeable as my enquiries progressed. Her flexibility was also important to me, because I'm not locally based and would need to arrange and re-arrange at short notice.
5/5
GoogleWe had great service selling our flat through CJ Hole Bishopston. From start to finish they were responsive, professional, and helpful. Would definitely use them again and would recommend to anyone. Special thanks to Rowena, Morgan and Andy.PositiveProfessionalism
5/5
GoogleProfessional, efficient service, particularly from our Property Manager Rafal. We had several issues with the property during our tenancy and Rafal was eager and willing to help at every stage. Very good communication at all times.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service would use CJ Hole Bishopston again it was a difficult sale but the staff were so patient and helpful with regular updates till sale went through
Thank you so much for taking the time to do a review Julie. Your kind words are really appreciated by all the team. We are so happy to have been of help and support during the transaction.
5/5
GoogleBought a house through CJ hole. They were professional and helpful throughout.
The team really appreciate the 5 star review Joseph. We always strive to give the best customer service, so appreciate the positive feedback. Thank you again.
5/5
GoogleWonderful experience viewing one of their properties, Chloe, the agent showing us around was friendly and warm. Any further enquiries made by email received prompt and helpful replies. Would recommend to anyone looking for property in Bristol.
Thank you for taking the time to give us a review Sulby, Chloe will be pleased to read this, we appreciate your feedback! - Cj Hole Team.
1/5
GoogleStood me up and then double booked me on a flat viewing; agent couldn’t answer basic questions like “what is the ground rent.” Not a flying start to a business relationship that’s meant to end with them trousering two hundred of my thousand pounds, especially as I ended up seeing two overpriced damp-ridden shoeboxes.
Dear Luke, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. We can’t correlate your details with viewings booked for this branch so in order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bishopston@cjhole.co.uk), we would very much welcome your correspondence. Andy Musker, Director
5/5
GoogleEerena and Kelly made the entire house moving process an absolute pleasure. It was hassle free and extremely professional but also incredibly friendly! They answered any questions we had including a stupid phone call from us regarding how to turn on the extraction fan in the bathroom!
1/5
GoogleBe aware of what you're told on viewings. I was told that as part of the sale a fixture would be left at the property and to wait for the F&F form to come through to confirm that I wanted to keep it. I've since been told that the fixture has been removed and I should have made sure that it was stated on the sales memo. And of course they are now not taking any responsibility for the misinformation and have advised that a verbal agreement means nothing!
4/5
GoogleHi I have been in touch with CJ hole bishopstone team as I have been going through a house purchase. I am only writing this from buyers point of view. I found CJ hole Bishopstone members very responsive. They were usually quite quick in replying to emails and calls. They were also very good at chasing parties to make the exchange happen on time. I also found them a good team workers. when one member is off the others try to cover them up. Even though I have seen a minor miscommunication that cased a bit of problem, I would generally recommend CJ hole Bishopstone.
5/5
GoogleHaving now moved in to a new property I can reflect on my experiences with CJ Hole. Very good, detailed listings and a rush free, Covid safe viewing with Michael. Application, referencing and contract process very smooth, prompt, with fantastic, friendly and efficient communication from Magda and Sara which really helped my confidence in the arrangements being made. The only niggle (which is not the fault of CJ Hole) is that Homelet, the partner referencing agency are a little ott on frequency of emails, calls and texts to try and sell their add on services (such as home insurance, internet), after the main referencing is signed off. Key collection and rent checks were also promptly arranged and Covid safe. I would happily recommend CJ Hole as a trustworthy letting agent based on my experiences.
5/5
GoogleGreat letting service from C J Hole in Bishopston. I have used the 'tenants find' service for several years and have received a very professional service from Izzy, Emily, Charlotte and others. Will continue to use C J Hole to find new tenants for my rental property
5/5
GoogleEmma Bisley and the Lettings Team at CJ Hole have given us an incredibly efficient and friendly service, finding us tenants for our property in a very short space of time. Emma made the letting process easy and kept us well informed at the different stages.
5/5
GoogleEd from CJ Hole showed me round a couple of houses. He was very helpful and nice. Would recommend!
Ed really appreciates you taking the time to put down such kind words Adam. It is always great to get some insight into clients experiences when out with us viewing.
4/5
GoogleEmily Baker has been nothing but helpful since we moved into our house. Always quick to respond to emails and phone calls, as well as go out of her way to solve any issues we may have. I would strongly recommend Emily to any future tenants!
5/5
GoogleBrilliant team, friendly and efficient. I have a number of rental properties each with their own quirky maintenance needs and the Gloucester Road team, including Kat, Eerena and Emily, manage all these issues, emergencies and repairs, keep the flats in good condition and the tenants happy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from landlords, rated 4.6 out of 5 on average. For example, Jeremy wrote: "I would just like to pass on my thanks to the Whiteladies Road Bristol property management team and in particular Rafal who has always provided a prompt ..."
Yes. In The Trusted Agent 2026 awards: CJ Hole, Bishopston won Gold.
