Intercounty Lettings reviews in Bishop's Stortford

★★★★★ 1/5

Google

A COMPLETE DISASTER IN EVERY WAY I am writing to share my experience with this estate agency, Intercounty Bishops Stortford, and it has been nothing short of disastrous. From the very beginning, the agency proved to be extremely disorganized. The staff showed no communication among themselves, leaving us constantly bombarded with irrelevant emails that had nothing to do with our tenancy. On top of that, their attitude was consistently condescending. Whenever we requested information, the responses we received carried an air of superiority. I genuinely felt that, because we are Spanish, we were treated with less respect than British clients. This behavior was not only unprofessional but also deeply offensive. The worst part came at the end of the tenancy. We left the flat in immaculate condition, spotless, tidy, and perfectly maintained. Despite this, the agency withheld a significant portion of our deposit. They claimed £446 for cleaning and an additional £110 for carpet cleaning, charges that were completely manufactured since the property was already in pristine condition. When we challenged this, their only response was to suggest we open a dispute with Mydeposit, knowing full well that this would only drag the process out and cause further frustration. To conclude, I strongly advise: DO NOT RENT FROM THIS AGENCY if you value your deposit, your time, and being treated with basic respect. Their arrogance, lack of professionalism, and dishonest practices make them an agency to avoid at all costs. A COMPLETE DISASTER IN EVERY WAY., , , , , , , , , , , , , , , , , , , , , , , , , A COMPLETE DISASTER IN EVERY WAY I am writing to share my experience with this estate agency, Intercounty Bishops Stortford, and it has been a disaster. From the outset, the agency proved to be extremely disorganized. The staff didn't communicate with each other, leaving us constantly bombarded with irrelevant emails that had nothing to do with our rental. Furthermore, their attitude was always condescending. Whenever we requested information, the responses we received had an air of superiority. I honestly felt that, because we were Spanish, we were treated with less respect than British clients. This behavior was not only unprofessional but also deeply offensive. The worst came at the end of the rental. We left the apartment spotless: immaculate, tidy, and in perfect condition. Despite this, the agency withheld a significant portion of our deposit. They charged £446 for cleaning and an additional £110 for carpet cleaning, completely unfounded charges, as the property was already spotless. When we disputed this, their only response was to suggest we open a dispute with Mydeposit, knowing full well that this would only prolong the process and cause further frustration. In conclusion, I strongly recommend: DO NOT RENT FROM THIS AGENCY if you value your deposit, your time, and respectful treatment. Their arrogance, lack of professionalism, and dishonest practices make them an agency to be avoided at all costs. A COMPLETE DISASTER IN EVERY WAY.

Yesus · 5 December 2025

★★★★★ 5/5

Google

Excellent service yet again from the team and special thanks to Doug Wybrough for going the extra mile.

Steve · 2 April 2026

★★★★★ 5/5

Google

Just purchased our first home. Special mention to Doug and Charlie. Both was really patient and always available to answer every question. Thanks!!

Vale · 16 February 2026

★★★★★ 5/5

Google

Natasha was fantastic during a viewing earlier, friendly, professional, and very knowledgeable. She made the whole experience smooth and enjoyable. Highly recommend!

Mishel · 16 February 2026

★★★★★ 5/5

Google

A very long wait to get exchanged but Doug Whybrow helped to communicate with everyone in the chain making sure it was achieved, I would recommend Intercounty and Doug - thanks Doug !

Francky · 14 November 2025

★★★★★ 5/5

Google

As a tenant, Natasha helped me find a new property to rent and made the whole experience feel straightforward and well managed. She was always very smiley, kind, and easy to communicate with. She kept me updated, answered questions quickly, and handled everything efficiently, which made a real difference during the process. I felt supported throughout and would definitely recommend her to anyone looking to rent.

Manuela · 19 March 2026

★★★★★ 5/5

Google

My partner and I have rented a property managed via Intercounty for a few years up until recently, and have overall had a really positive experience. I appreciate the rental market can be really difficult, especially right now, however, Intercounty have been really helpful - especially with their online portal system. This proved really good with logging any maintenance issues that arose. Even when leaving the property, Jess kept us informed with everything and all the next steps. Thank you for helping us!

Sophia · 22 January 2024

★★★★★ 5/5

Google

Absolutely outstanding, so professional and friendly. If you have a question or any concerns they act on it immediately. I have a serious health condition and my sale has been very stressful which is not Intercounty’s fault at all and I have found all members of the team so understanding, compassionate and supportive. I must say all members of the team have been excellent, Charlie felt with allot of my viewings and was very professional, punctual and very impressive communication and feedback. Doug that deals with completing sales is very contagious and deals with any issues immediately, is very easy to talk to and explains everything clearly. Kristy is absolutely outstanding and goes above and beyond to help, she has been so supportive and helpful and not once let a day finish without answering any questions so has never left me worrying overnight. She is very professional and has excellent communication skills. All the team have been impressive but Kristy is a super star and has helped make a very stressful and traumatic situation as easy for me as possible. OUTSTANDING ⭐️⭐️⭐️⭐️⭐️

Kerrie2107 · 22 January 2024

★★★★★ 5/5

Google

Buying a property was a little daunting for me, but Doug Whybrow was very supportive, communicative and reassuring.

Nick · 16 March 2026

★★★★★ 5/5

Google

A big thank you to the Intercounty team in particular Doug who managed our sale and was so helpful as we worked through the completion process. Thanks Alison

Alison · 5 December 2025

★★★★★ 5/5

Google

After a long and very stressful few months.. we are finally in and I couldn’t thank Doug at Intercounty enough! He kept me well informed and dealt with my many phone calls and stress filled emails! Always went above and beyond with my queries and worries! Professional, polite and friendly which is all I could ask! Thank you again🙌🏻

Georgia · 5 December 2024

★★★★★ 5/5

Google

After recently completing on a property through Intercounty Bishop's Stortford I must give my absolute thanks and high regard to Doug Whybrow, who after a 6 month long process was supportive and kept the pressure on to move things forward when external parties were proving difficult. Thanks Doug, you have the patience of a saint and we got there in the end! :)

Liam · 4 October 2024

★★★★★ 5/5

Google

Sheli Harry Natasha and Katie all exceptional customer service. Katie was so positive every time she answered the phone and whole team gave excellent customer service. Natasha put up with my constant questions. Harry was so friendly and helpful and Sheli sorted out my paperwork. Letting a property is awful process but they helped me every step of the way! Thankyou all for your care and service!

Susan · 26 July 2024

★★★★★ 5/5

Google

Lucy Sandford is exceptional. Very professional and always a safe pair of hands

Adam · 26 March 2026

★★★★★ 1/5

Google

They do not even deserve one star but unfortunately that is the minimum. I asked them if I have questions about the flat will they wait until I get the answers or they rent out to the first person who puts down the deposit. They said they wait of course. That was a big fat lie. Asked my questions about the property, but they were lazy to even ask the landlord they just lied their face off. Free parking and visitor parking does not excist in the property. Why is it so hard to write an email or call the landlord to get the right answers is beyond me. If the staff there can not do even this they should not be working there. But the cherry on top is that ok I give up because i will not get any answers i just want to rent the property. Then comes the answer that oh sorry it is rented out a couple of days ago. So it looks like Intercounty is full of lazy lieing employees. I hope someone will do somkething about this service because it is truly dreadful. I did not thought i had to continue this thread, but the service went from bad to worse. From the zero star I would like to go to minus 5 now. Just because I receive a dreadful service and I dare to speak up about it now the people there are being even more difficult. I am sorry, but your job is not hard. If you do not want bad reviews than maybe treat your customers right. Not talking to me, forgetting to call me and "accidentally" loosing my papers is just petty. Do your jobs properly or change jobs. I bet it is not hard to find people to replace you who actually does the job. Literally anyone from the street could do a better service than you are at this moment. There are just too many "accidents" and "mistakes" since I talked to you. Looking forward to hear your excuses this time around!

Ahzred · 24 October 2023

★★★★★ 1/5

Google

Very poor experience with Intercounty’s Home Move team over our deposit return. Despite paying for a professional deep clean, they tried to deduct £200 for cleaning, £100 for a tiny carpet mark, and £50 for minor wall scuffs (which are clearly fair wear and tear). We spent weeks chasing, with our deposit withheld for a full month after moving out, and no invoice ever provided for the supposed cleaning charge. Only after constant emails did they finally reduce the deductions to £50 for the carpet. Unprofessional, slow, and unnecessarily stressful. Tenants should not have to fight this hard to get their own money back.

Arjun · 3 September 2025

★★★★★ 5/5

Google

Big shout out to Ryan Goullee who was nothing but brilliant in showing me two properties. Also, I would like to highlight the fact he went out of his way to drive me around some parts of Bishops’ Stortford and was kind enough to drop me back to the high street. He didn’t have to, but he did. I would defo recommend you reach out to the team at Intercounty if you are looking to moving in to Bishops’ Stortford.

Faaju · 21 June 2023

★★★★★ 5/5

Google

I would just like to say a BIG thank you to Doug at Intercounty - our buyers mortgage was days away from running out and without him sorting out a split completion with everyone involved-our sale and purchase would have been lost !! He was the agent of the house we were buying - so not actually our agent -but without him negotiating with all the other agents involved, including ours-we wouldn’t be now, sitting in our new home!! Thank you Doug 👍

K · 21 June 2023

★★★★★ 5/5

Google

I would like to thank Reece Malcolm for all his efforts so far in helping my partner and I (and baby on the way) find our little dream family home. Reece is polite, friendly and approachable with such a kind manner and whatever question or query I have he will always go out of his way to find out the answer and get back to me as soon as possible which is much appreciated. We haven't yet found our dream home but I am sure we will very soon if we continue with Intercounty and Reece and team, and I will then leave another positive review once we have found it :-)

Felicia · 21 June 2023

★★★★★ 2/5

Google

At start all same well and friendly. However when we started to ask questions and wanted answers it seem that we were being too difficult. Refusal to relate our issues across or pass our requests to vendor. All these showed up after we exchanged. Unfortunately we used their associate Lawers made things even worse for us. They clearly sided with each other influenced by personal issue's. Very unprofessional to the point that we gave in to vendors request each time. Once visited was agreed, met vendor at address with family member who gave us tought time. I felt we were set up and thrown into a situation, just a day before we took the keys. I'm now left with a house and feeling let down by estate agents. No sense of happy feeling currently, big Mistake using Intercounty at all. They need to deal with cases fairly terrible ordeal.

Monica · 21 June 2023

★★★★★ 5/5

Google

We have been struggling with renting a property in UK as we are relocating from Hong Kong. Unlike other agents, Ryan is the only one who truly offer help for us. He is not only responsive to our requests, but also extended his help by referring properties to us as soon as it is on market. He also provides opinion to us whether the property suits our needs. He and his team helped us to rent a property successfully, just before our arrival. I highly recommend Ryan and team of Intercounty. We will continue to have Ryan to do our property search in the future. Thank you so much.

Jaimie · 21 June 2023

★★★★★ 4/5

Google

sorry I never give anyone 5 ⭐ the team here has done a brilliant job helping me to find a new home, I first popped in to them on the Wednesday to register my interest & details, on the Thursday (next day) they told me about a place & was booked in for the Monday afternoon as it takes me over 2 hours to get there, I made an offer on same say, got the yes next day, moving in about 4 weeks. so a big thank you to Ryan & Harry & all of the team. 👍👍👍👍

Stuart · 21 June 2023

★★★★★ 5/5

Google

Thank you to all the team at intercounty Bishops Stortford for the outstanding service they are providing us during our property hunt, We dealt with Harry, Helen, Charlie and Olivia during our viewings and they have been extremely helpful during this stressful experience. We especially had a great experience with Harry Stylianou and Doug Whybrow during different stages of our purchase. Harry Stylianou who we dealt with us in several viewings, he was transparent and professional and at the same time went above and beyond to assist us during viewings and all the way to getting our offer accepted. Thanks ever so much. Since our offer got accepted, we've been dealing with Doug till the end to keep the chain moving and it was a treat to deal with Doug from the start. He was always prompt with his replies and did a great job communicating queries between us, sellers and the solicitors to iron out issues. I'm happily wiring this from our new home, thanks Harry and Doug for all your help.

Ima · 21 June 2023

★★★★★ 5/5

Google

I just have exchanged the contract and the completion will be next week also. From the beginning of the process, I received excellent support and help from Doug as he has been just brilliant!!! He did explain clearly all the process, follow up everything and provide updates at every stage. I would would like to thank to the Intercounty for their excellent service and professionalism and a huge thanks to Doug for making this process very smoothly and providing great support. Erico

Erico · 21 June 2023