Every review we hold for the Bishop's Stortford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service throughout the process of...
Great service throughout the process of selling my house. Very professional from the outset and did good job of marketing our property. Viewings were very well managed with prompt and clear feedback. When a couple of things went awry during the sale (not Intercounty's fault) they were very proactive in helping us to sort everything out.
Steve · 18 September 2019
Agent replied · 5 July 2023
Thank you for your review Steve - Its great to hear you are happy with our service from start to finish. Congratulations on the sale of your property.
★★★★★ 5/5
GoogleWe had a great experience of house viewing with Jake recently. Jake is a nice and friendly gentleman who is very knowledgeable, informative, patient and professional. He answered all the questions and was willing to help sorting out any request we raised. Thank you Jake and also the Intercounty team. Great job!
Michine · 22 April 2024
★★★★★ 5/5
GoogleHi Team. Just want to say thank you to Doug Whybrow for getting us across the line with our sale back in November. Having a member of your team making sure everything is completing actions is a great addition for any house buying experience. Keep up the good work Doug. Thank you.
William · 22 April 2024
★★★★★ 1/5
TrustpilotIt’s a trap
Intercounty has been acting as a property agent and management company for the property I am renting in Hertfordshire . I would like to urge any potential tenant about the quality of property management services they provide . For almost one month and a half they cannot manage our shower to be fixed . Then house has got numerous issues including rats that have damaged our belongings as well as black mould on the windows . The company does not take any of those issues seriously and put tenants into unbearable living conditions failing to manage their contractors who are not qualified , rude and go into your house whenever they want without taking their shoes off . When you sign a rental agreement through Intercounty you are trapped - they will not help you do not take any responsibility , blame all on you and threaten you with breach of contract if you do not pay the rent even though they rent the house in i habitual dangerous condition (black mould and rats ) Stay away and refuse to sign if Intercounty is managing the property if you do not want to live with rats mould and a Broken shower for almost two months .
Elvira · 18 July 2023
Agent replied · 13 March 2026
Thank you for taking the time to leave your review. I am sorry to hear how your overall experience has left you feeling.
At all times through the tenancy, we have acted swiftly to try and rectify any issues with the property, as has the landlord.
When you raised the issue of pests in the property we had pest control around on the same day, along with electricians to rectify the problem immediately.
When your shower stopped working we managed to get a plumber out within 24 hours, who advised that Affinity Water needed to visit to solve an issue with the stop cock in the street. This was chased through and eventually sorted 3 weeks later, so that our plumber could attend.
On the day he had booked with you unfortunately your circumstances didn’t allow the appointment to go ahead at the arranged time and when you could allow it to happen it didn’t give enough time for the works to be done.
We discussed the matters with the landlord at all times and organised for your last months rent to be waived as a gesture of goodwill.
I am sorry to hear of your overall experience, however I can see the team have taken every possible step to resolve the issues for you, along with agreeing compensation for the challenges.
We wish you well in your new property.
Best Wishes
Intercounty
★★★★★ 5/5
TrustpilotThanks from New Zealand!
Just completed on our house sale in the UK, assisted by the team from the Bishop's Stortford office. Special mention to Doug Whybrow for keeping us informed at all critical stages of the sales process, (which was re-assuring, as we are 12000 miles away!) - thank you!
A & S E Mumford
Mr · 7 December 2020
Agent replied · 5 July 2023
Thank you for your great review! It's wonderful to hear that Doug provided such a good service and kept you reassured. We will share this review with him.
★★★★★ 5/5
TrustpilotBrandon was brilliant :)
Wish we could have gone with them from the off, rather than wasting time with other agents in the area....Brandan was absolutely fantastic and always helped to keep our mind at rest while we stressed and panicked! The only downside is the conveyancers they are associated with, however intercounty themselves were superb 😊
Fiona · 29 July 2020
Agent replied · 5 July 2023
Thank you for your review Fiona. Its great to hear the positive feedback on Brandon. If you could email the our Sales Director Andrew Kershaw at andrewkershaw@intercounty.co.uk with your comments on Intercounty Conveyancing we will be sure to look into this.
★★★★★ 5/5
GoogleI would like to thank Doug Whybrow and the team at Intercounty for their professionalism, help and understanding with the selling of my deceased parents house. much appreciated would recommend.
Russell · 22 March 2025
★★★★★ 5/5
GoogleHave engaged Intercounty on two sales in recent months. Kristy Grimstone was streets ahead of the competition when it came to choosing Intercounty - responsive, on the ball, focused - and it was a delight to find that the team behind her …
Ian · 16 September 2024
★★★★★ 5/5
TrustpilotDedicated staffs and professional service
Right from day one, the intercounty staffs at Bishops Stortford are very dedicated and professional. I would like to thank Megan, Jake and Ellen Stone. Special thanks goes to Doug Whybrow for his excellent after sales services. I am glad that I have choosen Intercounty Estate Agent for my house sales. I would definately recommand to everyone.
Rinzin · 6 August 2018
Agent replied · 5 July 2023
Thank you Rinzin for your review and recommending Intercounty.
★★★★★ 5/5
TrustpilotVery stressful and complicated house …
Very stressful and complicated house move that's taken 7 months! Experience was made easier by both Lois and Matt who not only gave helpful advice, kept the whole chain up to date but provided a huge amount of support. We got there in the end and move on Friday and I could not have asked for better service.
Mr · 6 September 2017
Agent replied · 5 July 2023
Thank you Mr and Mrs Gander for your 5 star review, it is lovely to hear that both Lois and Matt gave great advice and support.
★★★★★ 5/5
TrustpilotTop Service from a Top Agency and Agent
The service provided by Intercounty, in particular Andrew Kershaw, undoubtedly added value. The valuation was accurate and the agent's knowledge and experience in the local market ensured a number of off-market viewings and a sale within 2 weeks of listing. Andrew was crucial in negotiating and communicating between all parties involved. I would happily recommend Andrew and Intercounty.
Simon · 14 June 2017
Agent replied · 5 July 2023
Thank you Mr Osborne for taking the time to write a review and recommending Intercounty and Andrew.
★★★★★ 5/5
GoogleOur grateful thanks to Olivia Taroni of the Property Management Team who, although coming in the middle of a quite sensitive job to do with a gas leak, took over seamlessly from her predecessor. She kept us informed at all times and saw to it that the work was carried out to the satisfaction of our tenants. Well done, Olivia, and thank you.
Martina · 13 July 2023
★★★★★ 5/5
GoogleHelen Mehmet is outstanding. She simplifies the process and most importantly gets immediate answers to every question, problem and issue we have. Nothing is too much trouble. Many thanks.
Glenys · 22 March 2025
★★★★★ 5/5
GoogleDefinitely the fastest and highest quality property service I have received in the UK. Natasha Gabbani is a consummate professional. She is practical and does her best to help.
Esma · 22 March 2025
★★★★★ 5/5
GoogleKatie Mitson has been extremely helping in finding us suitable tenants. We were pleasantly surprised at the number of viewings that took place in the space of a week and how quickly she was able to tie up a deal! We would highly recommend Intercounty and will certainly be using them again!
Marion · 22 March 2024
★★★★★ 5/5
GoogleWas shown around a lovely house by Aimee who was very professional and informative and conversed well to help me make a decision on the property. …
A customer · 8 October 2025
Agent replied · 5 March 2025
It has been a pleasure helping you find a new home Deon, All the best moving forward!
★★★★★ 1/5
GoogleA COMPLETE DISASTER IN EVERY WAY
I am writing to share my experience with this estate agency, Intercounty Bishops …
Yesus · 8 December 2025
Agent replied · 6 December 2025
Thank you for taking the time to leave your review. I am devastated to hear of how your experience has left you feeling.
We have been unable to locate your details from the information you have given. … More
★★★★★ 5/5
GoogleJust wanted to share our brief experince with Intercountry Bishops Storford. The team were fabulous Natasha and Katie were very communicative and kept me well informed throughout the process. Jake was fabulous who met us on arrival at the …
Sarena · 8 October 2024
★★★★★ 1/5
TrustpilotAvoid this company
Well, a star is too much for Intercounty. We rent the previous house with them on Terlings Park and we received the house in very bad condition from painting, cleaning and patio. We made a complaint to their head office in Bishop Stortford and been able to recover £150 for the cleaning as the condition was very bad but we still lost more than £380 as oven and carpet need to be done. They marked in inventory that carpet will be cleaned but they never come and never refund the money we paid for carpet cleaning. The first day we move there we found the radiator in kitchen just stay in one screw and one corner on the floor. A person called Ricci told us someone will come to fix the radiator and patio. They came to fix the radiator after 2 weeks and next day we found the radiator on the floor. Imagine if one of our kids was next to this. We stayed two weeks with the radiator on the floor again in the kitchen. So, in total after one month the radiator was fixed. We asked about patio repair and we receive an answer in writing that landlord don’t have anymore ,, thoughts’’ to fix this. When they come on the first inspection their staff seen a piece from the roof that was very dangerous and anytime can injury someone as was on top the kitchen door. After their report nobody came 9 months to remove this.
When we moved, they said the landlord is looking to hold some money from deposit because we forgot 2 or 3 adhesive hooks in the bathroom. Same landlord that don’t have any ,,thoughts’’ to fix anything. After one month we moved they didn’t provide an answer how much they look to keep for this and all our deposit is on hold which we understand that to remove the adhesive hooks it cost all our deposit £2538. We will start the ADR Services on My Deposit to recover our deposit and a claim against Intercounty. Also, we will report the Intercounty to any Trading Association they are making part for unfair practice. All tenants and landlords be aware that any contractor they send they need to ad 10% plus Vat which is Intercounty commission. I have an approved contractor form in front of me and this is a contract between Intercounty and contractor.
Maybe after my review someone in their head office can see that to remove few adhesive hooks don’t cost £2538 which is our deposit that is not received after one month, we vacated the house. Another three tenants they will share this week same experience with Intercounty.
Florin · 15 May 2023
Agent replied · 11 May 2026
Thank you for your review. We are extremely disappointed to hear how your experience has been. The matter is being investigated and one of our directors will be in touch. Best Wishes
★★★★★ 5/5
TrustpilotGreat Service!
A massive thank you to Jack for helping us with the purchase of our first home! Jack was very helpful and present throughout the whole process and always happy to go the extra mile even after completion. We had constant support and updates. We would also like to thank Ellen for her time with us!
Federica · 19 December 2018
Agent replied · 5 July 2023
Thank you Federica for your review, it is great to hear Jack was helpful and supportive.
★★★★★ 5/5
GoogleHaving worked in the property industry for many years, I have never experienced customer service like I have from Lucy. Always on hand for anything I need, very professional and always goes the extra mile. Highly recommended. Thanks for everything Lucy, keep up the great work
Jake · 26 February 2025
Agent replied · 5 March 2025
Many thanks for your kind words Jake, greatly appreciated. It has always been a pleasure to work with you and hope to be of assistance in the future. Lucy
★★★★★ 5/5
TrustpilotA pleasure buying land from this estate…
A pleasure buying land from this estate agent. Andy is a wonderful guy who gives more than 100%. Has kept me up to date every step of the way. He is friendly, polite and professional, I would not think twice on recommending him. Looking forward to using them again should the opportunity arrive.
Phil · 29 November 2019
Agent replied · 5 July 2023
Thank you for your review Phil. Its great to hear how professional Andy was with your land purchase. Congratulations.
★★★★★ 5/5
GoogleIntercounty have been really efficient and friendly. Katie has been great with communication and Natasha was very welcoming and friendly on arrival to show us around a property.
Emmie · 22 March 2025
★★★★★ 5/5
GoogleI used Intercounty to rent out my property. Very friendly, efficient and helpful service from Harry and his team. Excellent communication throughout the process. I would highly recommend
Lisa · 22 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
