Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDealt with steph recently when looking for our forever family home. We were kept up to date with progress and relevant information but in no way harassed. We were dealt with in friendly, professional manner which gave us peace of mind. Thank you steph we found just what we were looking for
Dave · 16 April 2022
Agent replied · 13 June 2024
Dave, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleReally happy with the service from Dowen for my property sale. Lisa in the Bishop Auckland office was really helpful, and kept me up to date throughout.
Stephen · 16 April 2024
Agent replied · 13 June 2024
Dear Stephen
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a positive experience with Dowen during your property sale.
We're delighted that Lisa from our Bishop Auckland office provided you with helpful and attentive service. Keeping our clients informed and engaged throughout the process is a top priority for us, and we're glad to hear that Lisa delivered on this commitment.
If you ever have more real estate needs or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Dowen and wish you all the best in your future endeavors.
Thank you again for choosing us.
Best regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleI have just sold my house with Dowen Bishop Auckland, the service was excellent from start to finish. Lisa provided an excellent and professional service. Highly recommended.
Leanne · 16 April 2024
Agent replied · 16 April 2026
Dear Leanne
Thank you so much for taking the time to share your wonderful 5-star review of Dowen Bishop Auckland! I am thrilled to hear about your positive experience and that you were satisfied with our service from start to finish.
Lisa is indeed a dedicated and professional member of our team, and I am proud to have her on board. Your recommendation means a lot to us, and we truly appreciate your trust in our services.
If you ever need assistance in the future, whether it's related to real estate or any other matter, please don't hesitate to reach out. We're here to help.
Congratulations on the successful sale of your house, and we wish you all the best in your future endeavors.
Warm regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleWhat can i say the staff are very friendly and helpful our letting agent Ryan has gone more than the extra mile he is very friendly and goes out of his way to help us if we have a problem. Thank You Ryan.
Marienne · 14 June 2020
★★★★★ 5/5
TrustpilotAlison at the Sedgefield branch has…
Alison at the Sedgefield branch has been more than helpful with everything that was needed. She has gone above and beyond to ensure I was moved in on the date that was needed and even came out on her day off for the key handover! Couldn’t ask for anymore! Thank you!
Lesley · 9 July 2024
★★★★★ 5/5
GoogleThanks a million Lisa 4 houses sold, more to go next year to complete my retirement.
All the best to everyone at Dowens
Stewart · 16 April 2024
Agent replied · 13 June 2024
Dear Stewart,
Thank you so much for your kind words! It brings us immense joy to hear about the success of selling four houses, and we truly appreciate your trust in Dowens.
Your dedication and hard work are evident, and we're thrilled to be a part of your journey towards completing your retirement goals. As the managing director, I want to express my gratitude for choosing Dowens as your partner in this significant endeavour.
Wishing you continued success in selling the remaining houses and a smooth transition into a well-deserved retirement. Your satisfaction is our priority, and we look forward to exceeding your expectations in the future.
Best regards,
John Nicholson
Managing Director, Dowens
★★★★★ 5/5
TrustpilotVery helpfull from the beginning isobel…
Very helpfull from the beginning isobel made everything nice n easy to move in and there always quick to fix a problem if u have any
Chrissy · 6 June 2025
★★★★★ 1/5
TrustpilotDowen conducted a property valuation at…
Dowen conducted a property valuation at the request of a property developer for a part exchange. Surprisingly, they appraised the property at a lower value and even handed me their business card during the evaluation. To add to that, a few days later, they conveniently dropped a flyer through my letterbox. Ethical considerations? Not their top priority!
Vlad · 1 February 2024
★★★★★ 5/5
GoogleVery easy to deal with, prompt responses, Lisa Ridehalgh in particular was great, clear communications and a great help.
Thankyou.
Jordan · 16 April 2024
Agent replied · 13 June 2024
Dear Jordan,
Thank you so much for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that your experience with us was positive and that you found our team, especially Lisa Ridehalgh, to be easy to deal with, prompt in responses, and a great help.
Clear communication is a key aspect of our commitment to customer satisfaction, and we're delighted to know that it made a positive impact on your experience. We'll make sure to share your kind words with Lisa and the rest of our team.
We appreciate your business and look forward to serving you again in the future. If there's anything more we can do for you, please don't hesitate to reach out.
Best regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleExcellent service, definitely the best in Bishop Auckland. I would 100 % recommend and use again in the future. My house was only on the market with them for around 6 weeks, everything ran smoothly, and was kept well informed of everything happening along the way. Can’t fault them at all, great service and great staff.
Jill · 15 June 2019
Agent replied · 13 June 2024
Jill. It was a pleasure for me to read your review. Thank you for taking the time to post. Denis Dowen - Managing Director
★★★★★ 5/5
TrustpilotSelling my mams property and all tge…
Selling my mams property and all tge staff at Dowens in peterlee are amazing. Very friendly very efficient very professional and have made us feel very welcome every time I visit office or on the phone. Would highly recommend to anyone.
Customer · 2 October 2024
★★★★★ 5/5
GoogleI have just sold my house with Dowen Bishop Auckland, the service was excellent from start to finish. Lisa provided an excellent and professional service. Highly recommended.
Leanne · 17 October 2023
Agent replied · 13 June 2024
Dear Leanne
Thank you so much for taking the time to share your wonderful 5-star review of Dowen Bishop Auckland! I am thrilled to hear about your positive experience and that you were satisfied with our service from start to finish.
Lisa is indeed a dedicated and professional member of our team, and I am proud to have her on board. Your recommendation means a lot to us, and we truly appreciate your trust in our services.
If you ever need assistance in the future, whether it's related to real estate or any other matter, please don't hesitate to reach out. We're here to help.
Congratulations on the successful sale of your house, and we wish you all the best in your future endeavors.
Warm regards
John Nicholson
Managing Director
★★★★★ 5/5
TrustpilotI just wanted to commend one of your…
I just wanted to commend one of your agents, Lynne Cumiskey. I met with her this morning to view 2 rental properties. Every contact up until this point was via phone and email and all of those showed Lynne to be very knowledgeable in her field of expertise. She set out exactly what she was going to do and completed everything in impeccable time.
Marty · 12 May 2023
★★★★★ 1/5
TrustpilotHad a viewing with Dowens I showed…
Had a viewing with Dowens I showed interest in the property to rent and was advised I would be emailed an application form. This was 3 weeks ago with no application form even though I had chased them for it and still nothing would not recommend at all like to pick and chose who they want to deal with
Consumer · 7 September 2023
★★★★★ 5/5
TrustpilotFirst class service from start to…
First class service from start to finish. Izzy and Ashleigh could not have been more helpful.
Kumar · 24 July 2025
★★★★★ 5/5
GoogleWhat more could you want?
I got true professionals who are passionate, approachable and honest. My property sold very quickly. Thank you Thomas, you have restored my faith in estate agents!PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 14 June 2020
★★★★★ 5/5
GoogleAmazing service from the team from start to finish would highly recommend. Thank you so much!
Kirsty · 16 April 2024
Agent replied · 13 June 2024
Dear Kirsty
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an amazing experience with our team from start to finish. Your recommendation means the world to us.
At Dowen, we take pride in providing top-notch service to our valued customers, and it's incredibly rewarding to know that we met your expectations. If you ever need our assistance again or have any questions in the future, please don't hesitate to reach out. We're here to help.
Once again, thank you for choosing us, and we look forward to serving you again in the future.
Warm regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleOur experience of using Dowens has been very positive.Working with Ryan has also been positive.He is always cheerful and polite.Most importantly he delivers on what he promises !! Keep up the good work.
Paul · 14 June 2020
★★★★★ 5/5
GoogleReally good estate agent, the staff were friendly and really helpful through out the selling process. They managed to sell my house quickly and got me a very good price for it. Their rates were a lot cheaper than other estate agents I would use them again and would recommend them.
Kellyjo · 15 June 2019
Agent replied · 13 June 2024
Thank you for posting a lovely review. I’m glad we did you proud. Denis Dowen - Managing Director
★★★★★ 1/5
GoogleSurvey didn't find the multiple damp walls in the property. Never received a survey copy and after chasing it up was told that the Surveyor who had completed the survey and retired and that was pretty much that. Useless I wouldn't use them again
Callum · 14 June 2021
Agent replied · 13 June 2024
Good Morning Callum, I am sorry to hear about your survey complaint. Please can you email survey@dowen.co.uk and I will personally look into this file. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 5/5
GoogleFrom the moment I went into Dowen's Office to arrange to rent a property from them, I felt very welcome. Ryan Mckenna, the letting manager was wonderful in that he is not only very efficient, but also very pleasant and friendly and I felt really at ease with him. You'd think he had all the time in the world to explain everything entailed with moving and he has kept me up to date with phone calls and emails and has really made a wonderful experience of what could have been a stressful time. I must mention the manager Thomas Fox too, he came out to look at the house we live in now on behalf of our present landlord and he couldn't have been more pleasant and unintrusive if he'd tried. Last but not least, Kelly Dartnall in the office was very welcoming, pleasant and helpful too. In my opinion, all the staff in the Bishop Auckland office are second to none and I would definitely recommend them to anyone wanting to buy, rent, or sell a property
Ruth · 14 June 2020
★★★★★ 5/5
GoogleLisa and Co were helpful and supportive throughout the process. Thank you.
William Parke
William · 16 April 2024
Agent replied · 13 June 2024
Dear William Parke,
Thank you so much for your kind words and for taking the time to share your positive experience with Lisa and the Bishop Auckland Team. We are thrilled to hear that they were helpful and supportive throughout the entire process. Providing excellent service is our top priority, and it's truly rewarding to know that we met your expectations.
If you ever have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us, and we look forward to serving you again in the future.
Best regards
John Nicholson
Managing Director
★★★★★ 5/5
GoogleAmazing service, although all credit has to go to the wonderful Catherine, who was an absolute star! She found us the perfect property and the took all the stress out of being first time renters! Couldn't be happier.
Cameron · 16 April 2022
Agent replied · 13 June 2024
Cameron, thank you for taking the time to leave this great review and for awarding Dowen Bishop Auckland 5 stars. I wish you the very best for 2022, we will continue to work hard to maintain your trust and business. On behalf of Thomas fox and his team thank you. Warmest Regards - John Nicholson - Managing Director.
★★★★★ 1/5
GoogleIf I could rate zero.......As a buying prospect I have been very disappointed with Dowen Bishop Auckland. I have emailed and contacted through various methods to arrange a viewing of a house that they were advertising for sale......after 4 days and various messages to arrange a viewing I am still waiting for even a message to acknowledge me, a message advising they added me to their mailing list, a msg showing me their options that I may be interested in. I have since found out that Dowen are still advertising houses that other estate agents have sold weeks/months ago. I get the impression this company is not on the ball, they don't update a system that can be updated instantly, I am a proactive cash buyer who could have a million pounds to spend but this company has never even spoken to me. As a seller I would be horrified to think this company was not proactive in trying to sell my house.....needs a long hard look at it's company profile and ethos......very annoying and puts me off buying a home off dowen and/or ever selling with them.
Debs2615 · 15 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
