Every review we hold for the Birstall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCouldn’t wish for a better service, even though we had a bereavement part way though our sale, the staff were super supportive though out, keeping both us and our buyers informed. Well done Spencers
Alan · 9 March 2025
Agent replied · 23 May 2025
Hello Alan,
Thank you for your wonderful 5* review. We're truly sorry for your loss and are glad to hear that our team could provide the support you needed during such a difficult time. Your kind words mean a lot to us.
Best wishes,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleVery helpful and speedy response
Neil · 24 December 2025
Agent replied · 23 January 2026
"Thank you so much for your kind words! We pride ourselves on providing prompt and efficient service. It was our pleasure to assist you! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis has been the 2nd time seeing Vinny about our mortgage and I couldn’t be any happier with the service that I received . With having a new born baby finding time to discuss all the documents was hard but Vinny always asked what time/dates suited us, if he could hear our little one in the back ground he always asked if she was ok and if we wanted Vinny to call back later . Due to the pandemic everything was spoken about over the phone, any questions we had vinny was always at the other end of the phone to answer the questions. When my mortgage is up for renewal in 2 years time I will be defiantly returning .
Katie · 26 October 2021
Agent replied · 25 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCannot thank Vinny enough for his professionalism and hard work in getting our mortgages through. Even in the current pandemic he was excellent and chased it tirelessly. A true credit to Spencers!PositiveQuality
Britt · 26 October 2021
Agent replied · 25 October 2024
Thank you for the amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEllie and Tom really looked after us throughout our sale. They were very professional and the communication was brilliant. In fact Ellie did a better job than our solicitor in keeping us updated every step of the way. I did consider some of the cheaper options at the start but have to say that when things didn't go quite to plan, I was glad to have an experienced and professional team like Spencers to sort things out. I would not hesitate in recommending them to anyone.
Andy · 26 October 2021
Agent replied · 25 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotDeposit
Very bad experience with Spencer's they very far from professionals. Still waiting for my deposit back. I think your company need to employ new staff as this one is like they do want to do they job properly.
Kate · 7 December 2025
★★★★★ 5/5
GoogleGreat service and communication
Debi · 24 December 2025
Agent replied · 23 January 2026
Thank you for your positive review! Providing excellent service and clear communication is our top priority. We are glad you had a great experience with us. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleValuation undertaken by Sophie today, a very professional and efficient service
Steve · 5 October 2025
Agent replied · 26 October 2025
Thank you for taking the time to share your positive experience with Sophie. We pride ourselves on providing top-notch, professional and efficient service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMillie Thacker at Spencer’s was a delight at selling my property.. had some issues with my management company’s but Millie was at hand to help me get through it.. much appreciated.. thank you
Alan · 29 March 2024
★★★★★ 5/5
GoogleMany thanks for Tom and Ellie during the whole sale of our house. They took care of valuation, advertising, arranging viewings, listing and negotiating with the buyers- while keeping us updated all the time. With their help we got a very good deal on the sale, thanks to their professionalism and expertise. The fixed agency fee is reasonable and well worth the price, a big thank you for the extra favours as well! GregPositiveProfessionalism
Gergely · 26 October 2021
Agent replied · 25 October 2024
Many thanks for the wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDealt with both Ellie and Tom who are very professional, responsive and courteous.
Tom went above and beyond to meet our demands. Thank you!
Nishal · 26 October 2021
Agent replied · 25 October 2024
Thank you for the wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBought our first house with Spencers and they have been great at every step of the process, simplifying what can be a really daunting time. Millie and Mia have been super helpful throughout, overall a great service from the team!
Tejash · 27 June 2024
Agent replied · 25 October 2024
Hi tejash kantilal, thank you for sharing your experience with us! We are delighted to hear that Millie and Mia provided you with great service during the process of buying your first house. We appreciate your kind words and are thrilled that we could help simplify such a significant time for you. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you for selling my property quickly and efficiently. Both Tom and Ellie were helpful, professional and I could not have had a better service or support...thank you
Donna · 26 October 2020
Agent replied · 25 October 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleSpencers have recently sold my house. They offered a very professuonal service. Ellie is great to deal with and keeps you well informed of the progress throughout. Thank you.
Bev · 27 October 2019
Agent replied · 25 October 2024
Thank you Bev for the great review. It is great to learn that you were kept well informed and supported throughout the process.
Best wishes, Sarah
★★★★★ 1/5
TrustpilotShady Reneval Practices
Over a Month perior the renewal of the tenancy agreement I have asked about my new rent which they stated that will rise from 505 to 525 nothing suprising there so far, but after weeks of waiting I have contacted them again to ask for my TA reneval and they did it 2 working days before the Agreement Expires the rent was risen to 590 and on top of that they had the audicity to lie to me over the phone that once I sign the contract I am NOT allowed to leave the property with 1 month notice and have to stay till thecontract expire.
Avoid the company Not To Be Trusted.
Maciej · 16 August 2023
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Just waiting on completion to move into our forever home.
Denise · 1 February 2026
★★★★★ 5/5
GoogleI have said goodbye to three Estate Agents and have made three new great friends !! Excellent service, Mortgage Adviser is outstanding !!
Rebecca · 27 October 2019
Agent replied · 25 October 2024
Thank you Rebecca for the excellent 5* review.
Best wishes, Lucy
★★★★★ 5/5
GoogleVery Happy with the Prompt service received. Special thanks to Tom for sorting everything for us fast and hassle free!
Kieran · 27 October 2019
Agent replied · 25 October 2024
Many thanks Kieran for your excellent 5* review, best wishes, Lucy.
★★★★★ 5/5
GoogleTom and Ellie were really helpful in sorting out our move. Thanks!
Michael · 26 October 2021
Agent replied · 25 October 2024
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJohn was smart proffesional and very helpful. I would certainl recomend spencers to sell my property
Marie · 26 October 2020
Agent replied · 25 October 2024
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleTom and his team were amazing when we bought and sold our property! Very professional! Highly recommended!
John · 27 October 2018
Agent replied · 25 October 2024
Thank you John, for providing this excellent 5* review for Tom and the team at Spencers in Syston! It is amazing that you used both buying and selling aspects of our team and the whole experience was professional for you. Kind regards, Maryjane.
★★★★★ 1/5
TrustpilotBunch of crooks leeching normal people
After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.
Allaci17 · 24 January 2021
★★★★★ 5/5
GoogleThe initial meeting for a valuation of the property was very positive as Tom’s approach was professional without being pushy. The whole experience of selling the house was trouble free and Tom and the staff at Spencers kept me updated throughout the whole process. I would not hesitate to recommend them.
Janice · 27 October 2019
Agent replied · 25 October 2024
Really great to read another 5* review for our Spencers branch. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
★★★★★ 5/5
GoogleParesh from spencers has been the most helpful, professional and reliable advisor one could hope for and I couldn't recommend the companies service highly enough, thank you for fighting in my corner at every turn!
Daniel · 26 October 2022
Agent replied · 25 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
