Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAppalling service and behaviour. I had a viewing booked in the development I already live in today. Waited 10 minutes at the concierge and called the offfice to confirm the appointment, who said he was on his way. I then called again 10 minutes later because still had nobody turned up and I was told that they wpuld call and let him know I was at the concierge - because I was. After half an hour waiting, I called the office again, explained I had been waiting outside of the concierge and to please cancel the appointment that they hadn't turned up to. 10 minutes later - 40 minutes after the booking time - they called me again from the office asking me why I wasn't there, depsite having waited 30 minutes at the concierge and calling them multiple times throughout. The agent then took the phone and actually accused me of lyingand said he had been there the whole time when he obviously hadn't and not on 1 of the 3 calls to the office did anybody confirm that.NegativeProfessionalism, Value
Jasmine · 27 August 2021
Agent replied · 13 June 2024
Hi Jasmine, you are 100% right that we let you down here and for that we are truly sorry. It's not something we do often, but sometimes, human error does happen. If we could ever make it up to you in the future, please get in touch.
★★★★★ 5/5
GoogleThe team of Zuker in Birmingham has been always good, accommodating, easy to approach and quick to respond and resolve issues.PositiveResponsiveness, Quality, Professionalism, Value
Dr · 27 August 2022
Agent replied · 13 June 2024
Hi Dr Akhtar, thank you so much for leaving us a review - we really appreciate it.
★★★★★ 5/5
TrustpilotThey are very responsive
They are very responsive. Honestly the whole process was very smooth and even after moving in, they checked in with us.
Eunice · 26 March 2026
★★★★★ 5/5
GoogleJon is very nice and helpful. He helped us everything from reserving a plot to completion of the property transaction.
Kwok · 11 October 2024
★★★★★ 3/5
GoogleCompany misleads customers.. They have poor customer services. We had to face unexpected situation because their lift doesn’t work for over 2 months and they didn’t bother to fix it either. They have a maintenance's team but unfortunately , …
Sultana · 16 September 2025
★★★★★ 5/5
GoogleZuker Team Birmingham is very helpful and considerate. They have quick respond and reply my query with their professional advices.
Kevin · 14 June 2022
Agent replied · 13 June 2024
Hi Kevin, thank you so much for taking the time to leave us a review! We're so happy to have assisted with your search.
★★★★★ 5/5
TrustpilotChris is so nice and help me a lot
Chris is so nice and help me a lot! And the room arrangement is out of my expectation!! So much appreciate!!!
Hydron · 8 July 2024
★★★★★ 5/5
TrustpilotZuker Property has been super…
Zuker Property has been super professional from the start. Freya helped me during the rental process, and after I moved in, Doris took over and has been great with everything related to the property. I’d definitely recommend Zuker to anyone looking to rent in Manchester. They really deserve more recognition!
Tung · 11 April 2025
★★★★★ 5/5
TrustpilotGood experience
I just wanted to take a moment to express my appreciation for Chris’s excellent performance throughout the property selling process. His attention to detail and constant follow-up made it easy for me to understand every step. I felt completely at ease knowing he was managing everything.
Crystal · 17 May 2025
★★★★★ 5/5
TrustpilotVery supportive staff. Good experience.
I would like to specially thank the real estate agent Nila, for her support throughout the viewing and tenancy application process. Very punctual and kind. Really happy about the decision I made to rent a property from Zuker.
Hasinee · 7 August 2025
★★★★★ 5/5
GoogleAs an international student new to Birmingham, I couldn’t have asked for a better letting agency. The team is incredibly responsive and always provides timely feedback. Even when I faced language barriers, they were patient, supportive, and …
Fu · 16 July 2025
★★★★★ 5/5
TrustpilotThank you
Nila helped me a lot. She is very patient and professional!
Ringingxu · 23 March 2026
★★★★★ 5/5
GoogleExcellent service! Jon is extremely helpful and professional. Highly recommended!
Tiffany · 27 September 2024
★★★★★ 1/5
TrustpilotCompletely incompetent 👎
Appalling Customer Service. Rang about a property the agency had advertised on right move, firstly was told the property had been let, to which I explained it had only just been put up so couldn’t have been let so quickly. Finally after a lot of faffing about and uncertainty it was found and I requested a video of it since I am relocating. A video was sent to me of a completely different property, twice the price. I then filled in the tenancy form for the correct property. They didn’t have a video but I explained that I could just apply without one of the pictures were up to date. This was okay. Then I was asked to send proof of savings, contract, references etc which I did. Several hours later I chased up to ask if I could pay a holding deposit to which I was told I cannot pay a holding deposit before viewing the property…..🤦🏻♀️ absolute time wasters. Avoid!
Char · 31 March 2023
★★★★★ 5/5
TrustpilotExcellent support from Chris Chan
I really appreciate Chris Chan’s support during my tenancy process. He provided clear instructions, responded to my emails promptly, and made sure everything was on track. Excellent service.
Ánh · 27 August 2025
★★★★★ 5/5
TrustpilotZuker Property are a team of highly…
Zuker Property are a team of highly professional Letting agents that look after their clients, customers and contractors. They manage a large and growing portfolio of properties in and around the city centre of Birmingham. I would highly recommended them.
Advance · 1 April 2025
★★★★★ 5/5
GoogleA very professional Letting agents that I have used repeatedly for around 5 years. If you are in need of a Letting or Estate agent in the Central Birmingham area I would honestly recommend the team at Zuker Property.
Advance · 7 April 2025
★★★★★ 5/5
GoogleGreat service with Zuker Property Birmingham. Chris, in particular, found new tenants in a week. Super efficient, quick response, and great help when needed.
Candice · 27 July 2024
Agent replied · 13 June 2024
Hi Candice, thank you so much for taking the time to leave us a review! So pleased that you are pleased!
★★★★★ 5/5
TrustpilotI had a great experience with Zuker…
I had a great experience with Zuker Property everything was quick and the team is very supportive. My advisor was Nila and she helped me with everything. Thank you
Prajyot · 25 July 2025
★★★★★ 1/5
TrustpilotSamson David
I just rent out the flat from this company.This agency receive the full payment but refuse to transfer the rent back to me.I chase for several time and the staff just say still not receive the rent at this moment.I need to chase and wait for around 1 months for the rent. This is all my money, how can I need to request the money like this?I am very unsatisfied to the this kind of service.If you still need to find a agency, try another one
David · 18 November 2022
★★★★★ 5/5
GoogleVery quick and easy process, all questions answered quickly and process very smooth
Sarah · 16 December 2025
★★★★★ 5/5
Trustpilotexcellent service
Chris provided excellent service! He was very patient, replied to all my messages quickly, and made the whole process easy and stress-free. Highly recommended!
Consumer · 27 August 2025
★★★★★ 5/5
TrustpilotSo helpful and informative
So helpful and made the process of renting very stress free. Nila in particular aided my process and was very clear and informative. Highly recommend!
Francis · 14 August 2025
★★★★★ 1/5
Google£400 for taking out two boxes of usable products; force you to exit the platform before issuing you the refund
Xiaoxi · 19 August 2024
Agent replied · 25 October 2024
Unfortunately, we were unable to find any record of an incident matching your description in review, nor could we locate any customer information associated with your name. Therefore, we are unsure if the issue you mentioned is related to our company. If you could contact us via phone or email (cs_birmingham@zuker.co.uk) with more details, we will do our best to resolve the issue as soon as possible.
We look forward to hearing from you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
