Trusted Agent profile · Birmingham
★★★★★
314 reviews across 2 platforms
165 Station Road, Stechford, Birmingham, B33 8BA, B33 8BA
Your Move's office in Birmingham, at 165 Station Road, is rated 4.4 out of 5 across 314 reviews on two platforms, including 124 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleKnown Zack and his team at Stechford for a good few years now, helping us find and review tenants over a 11 year period. Outstanding knowledge of the current market with excellent communication and updates through the sale of our property and would look to use them again in the future. Thanks for everything.
Thank you. I wish you and the family all the very best for the future. It was our pleasure.
5/5
TrustpilotOutstanding Service from Start to Finish
I had an excellent experience with Your Move throughout my recent house purchase. The team was proactive, professional, and consistently prompt in responding to queries and progressing the transaction. Their communication was clear, and they worked diligently to ensure everything proceeded smoothly from start to finish. I am grateful for their support and would not hesitate to recommend Your Move to anyone looking for a reliable and efficient estate agent.
5/5
TrustpilotMove to Scotland
We contacted your move a few months ago about a rental property we had seen in Scotland, they have been so supportive and helpful throughout the whole process and any advice of anything we need they have gotten back to us straight away!
We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words about our support and prompt advice. Regards, Your Move
5/5
GoogleMurray Rogers have been fantastic to work with. Everyone I dealt with was friendly, helpful, and genuinely cared about making the process easy for me. They explained everything clearly, gave honest advice, and went the extra mile when I needed support. It’s rare these days to find an estate agent who feels this trustworthy and approachable. I’d definitely use them again.
Thanks Yasmin, it makes our job enjoyable dealing with clients like you. Always here if you need us. Thanks from all of us. All the very best
5/5
TrustpilotThe girls were brilant couldn't do…
The girls were brillant couldn't do enough to help with anything I needed help with! Chris the manager was outstanding to would highly recommend brillant from start to finish thanks again for the help and smooth sale
Hi Gail, Thank you taking the time to leave a lovely review. It has been a pleasure assisting you with your house sale and wish you all the best in your new home! YMDumfries 🙂
5/5
TrustpilotThe agents were friendly & informative…
The agents were friendly & informative from being to end, giving us their expertise & advice. I would highly recommend them.
We are so happy to hear our agents were friendly and informative, providing expertise and advice. We truly appreciate your high recommendation! Regards, Your Move
5/5
GoogleWe had a fantastic experience with Your Move, thanks to Zack and his team. From start to finish, they were professional, approachable, and kept us well-informed throughout the process. Their expertise and dedication made selling our house a smooth and stress-free experience. Zack and his team went above and beyond to ensure everything was handled efficiently, and we couldn’t be happier with the outcome. Highly recommend!
5/5
TrustpilotFrom day one all the relevant…
From day one all the relevant information given was explained in a professional manner which made me comfortable with the process. We have been promptly kept up to date with any information needed and I hope this continues throughout this process.
We are so pleased to hear that our professional approach made you comfortable. We appreciate your kind words and look forward to continuing to keep you informed. Regards, Your Move
1/5
TrustpilotAbsolutely appalling how they handle…
Absolutely appalling how they handle tenants, when i moved in the apartment was dusty and unkempt, they take age to respond to service requests, wont help the tenant in case of emergencies, and their units in Edgbaston have rats. Reported this for 5 months in a row until I left the apartment. They then proceed to take part of your deposit so they can apparently clean the house for the next tenant, rent with them at your own peril.
2/5
TrustpilotClueless no communication . POOR SERVICE
Viewed with clueless agent could not even take details . Made offer told they would come straight back 10 days later no communication ,and they have ni idea what is happening . I guess they are showing flat hopping for a higher offer or they just leave flats on right move for an advert
Hi Mark, sorry to hear of your experience. I've sent you a request for information. It would be great if you could let me know which branch this review refers to so we can feedback to them. Many thanks
5/5
TrustpilotProfessional and honest.
The staff were professional and kept us informed throughout our journey. They provided advice in a sensitive but honest manner.
We're so happy our team provided clear and sensitive guidance throughout your journey. We appreciate you sharing your positive experience! Regards, Your Move
5/5
TrustpilotEfficient and gracious service
During my stay as a tenant under YourMove, I have been blessed with a very strong and amicable relationship. With the finest customer service that always allows me to sort out issues at my own pace.
Thank you so much for your kind review! We’re delighted to hear that you enjoyed such a positive experience during your tenancy with us. Thank you again for your recommendation and for choosing Your Move Inverness. We wish you all the very best for the future! - Your Move Inverness
5/5
TrustpilotHighly recommend
Late review, but would highly recommend Your Move - they were excellent throughout my house purchase, especially Emma and Rob, keeping me informed and chasing all parties through to completion.
5/5
GoogleAbsolutely fantastic service from Zack, he helped me with both purchasing and selling a house. He always provided a profesional service while trying to provide for all my needs and wants during this stressful process. I would recommend this company to anybody looking for this service and would definitely use them again in the future if i need it.
You are two kind. You are the antithesis of calm and patience. All the things you need when buying and selling a home. Please just give me a call or drop me a text if I can help you in the future. Many thanks again Zack
5/5
TrustpilotSold my house with Your Move
We recently sold our house through Your Move and were very pleased with the service we received throughout the process.
We are so pleased to hear about your positive experience selling your home through us. It's wonderful to know that our team's efforts in generating interest and providing honest communication were appreciated. We are especially proud to hear about the excellent service you received from our colleague, whose professionalism and enthusiasm clearly made a significant difference. Your kind words truly motivate us, and we are delighted that we could make the selling process less stressful for you. Thank you for recommending us and for acknowledging our hard work. Regards, Your Move
5/5
TrustpilotI had an amazing experience and I need…
I had an amazing experience and I need to thank everyone for the great experience and customer service
We're so glad to hear you had an amazing experience and appreciate your kind words about our service. Thank you for your wonderful feedback! Regards, Your Move
1/5
TrustpilotPoor experience from moving in to…
Poor experience from moving in to moving out, 4 years later. Avoid!!! Poor communication, they do not care about their tenants and tell lies. The process in getting your deposit back after moving out is a joke. 9 weeks to be precise, after numerous phone calls and emails.
2/5
TrustpilotYour move generally were ok but their…
Your move generally were ok but their conveyancing solicitors made me rip my hair out
We appreciate your feedback regarding your moving experience. We are truly sorry to hear about the difficulties you faced with the conveyancing solicitors. Could you provide more information please? Regards, Your Move
5/5
TrustpilotGreat service
Great staff who communicated well and were always very responsive to our needs.
We're so happy to hear our team's communication and responsiveness made your experience great. We truly appreciate your kind words! Regards, Your Move
5/5
GoogleOne of the few legitimate agents in the area, bought and sold multiple across east bham with various agents and this was the only agent that showed full transparency from start to finish, no bs, no hidden fees or backhanders, absolute pleasure, will be using for any future bham sales!
Thank you Darragh a real pleasure to deal with you again. I am glad you were pleased with our service. I will pass on your thanks to Joe, Denis and Rosie. I look forward to doing more business in the future.
5/5
GoogleSelling a home can be stressful, but Murray Roger’s made it a positive experience. Communication was excellent throughout the sale process. Zack and his Team went above and beyond to ensure everything stayed on track. I felt confident my sale was in safe hands. I’d definitely use them again in the future.
Thank you for those kind words. Always here if you need us. Zack Rogers
5/5
TrustpilotI had a great experience with Your Move…
I had a great experience with Your Move estate agent. My journey from viewing the property to starting the documentation process was done By Mr Anish who was very patient and helpful as everytime I turn to him with my Query he was there always. Mr Alan who did my completion was too helpful and his friendly nature made me more comfortable to buzz him every single time when I couldn’t understand few things. Overall my experience with them was 10/10.
5/5
TrustpilotFantastic and professional service
I would like to thank Andrew and Karen for there fantastic service they kept me informed every step of the way selling my property from start to finish they went above and beyond and I would definitely recommend your move Andrew Nicholson to anyone selling a house thanks again best regards martyn
5/5
TrustpilotRecommend
Your Move has been used twice by the family in one year due to bereavement. The care, knowledge and overall service has been excellent. Would highly recommend and likely to use again within the next 6 months with a third property.
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