Trusted Agent profile · Birmingham
★★★★★
314 reviews across 2 platforms
165 Station Road, Stechford, Birmingham, B33 8BA, B33 8BA
Your Move's office in Birmingham, at 165 Station Road, is rated 4.4 out of 5 across 314 reviews on two platforms, including 124 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotYOURMOVE
What can say brilliant service by James and the team members. Friendly approachable. Definitely recommended by me ......
We are so glad you had a brilliant experience with our team! Your recommendation means a lot to us. Regards, Your Move
5/5
TrustpilotProfessional and Understanding
Sam was professional and patient and forgiving throughout. It was a long process which she handled effortlessly and we are very grateful to her.
We appreciate you sharing your experience. We're happy to hear that the process was handled effortlessly. Thank you for your feedback. Regards, Your Move
5/5
TrustpilotEveryone was so helpful & friendly
Everyone was so helpful & friendly. Despite 2 buyers pulling out we were finally guided towards offering the house at auction. That sale went through today & went smoothly. Thank you all so much for all of your hard work. Yvonne & Allan Skinner
We are so pleased to hear about your positive experience and the successful sale of your home at auction. We truly appreciate your kind words about our team's hard work and helpfulness throughout the process. Regards, Your Move
5/5
GoogleThey’re are no words to describe how amazing both Zack and Joe are. We purchased and also sold a house with them and they are by far the best estate agents around. Having a really bad experience with other estate agents we now wouldn’t use anyone else apart from Murray Roger’s. Zack, we will forever be in debt to you, going above and beyond your job description, the speed in which you got both houses through, you’re the master in the estate agents world. Thankyou.
Thanks for the review. You were both absolute stars to deal with. I hope you enjoy the new house. Let me take a look at the work you have done one day if that’s ok. All the best Zack Joe, Denis and Rosie
5/5
GoogleThank you zak and the Team at Murray Rogers. I highly recommend using this Estate Agent. From start to finish zak was professional, approachable, and always went the extra mile to make the whole process smooth and stress-free for me. His Communication was excellent He kept me updated every step of the way and was always quick to respond to any questions. I appreciate all your hard work and thank you for your support. What a fantastic Team you have behind you aswell.
Zakhia you are more than welcome. So please that we got the price other agents told you was not possible to get. Shows you and I know best. Always here if you need me. All the best for the future you deserve it.
5/5
TrustpilotA fantastic service from the Your Move…
A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team. It's fantastic to know that our clear communication and dedication made the process easy for you. We truly appreciate your recommendation! Regards, Your Move
5/5
TrustpilotThe manager & staff were amazing
The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself
We are so happy to hear about your positive experience with us, especially regarding the extra effort with the property photographs. It's wonderful to know that our team's dedication to assisting with viewings, even in your absence, made a difference. We truly appreciate your kind words and are delighted we could achieve a great result for you. Regards, Your Move
5/5
TrustpilotIt has being a great experience with…
It has being a great experience with Yourmove, the sales rep Guy made the whole process seamless and straightforward.
Morning Seun, Thanks so much for this positive review. I will pass your kind words on to Guy. Many thanks from Myles and the team.
5/5
TrustpilotMy Move was an Easy Move
Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.
Thank you for your wonderful review! We are so pleased to hear that you found our team easy to contact and that we kept you well-informed throughout the entire process. We appreciate your kind words about our advice and continued engagement until the sale was completed. Regards, Your Move
5/5
TrustpilotExcellent all round
Excellent all round. Spot on with valuation with likely price point to sell, very good solicitor associated, very very smooth. Good materials. From targeted marketing date to sale 1 x month to completion was 4 months end to end.
We're delighted to hear about your excellent experience with our valuation, associated solicitor, and the smooth, efficient process from marketing to completion. Thank you for your wonderful feedback! Regards, Your Move
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process
5/5
TrustpilotEasy to use , quick , straight forward
Very straight forward app to use while we try and sell our house , and also see viewing information etc. east to use , loads of prompts and took 2 minutes to set up. Very happy so far!
We're so glad to hear our app is making the process of selling your house and managing viewings straightforward and easy to set up. Thank you for your wonderful feedback! Regards, Your Move
5/5
TrustpilotExcellent tour
Jack was delightful and answered any questions we had. He was well informed and knew the house which was very helpful.
5/5
GoogleI have had number of great experiences dealing with Murray Rogers. Zack, Joe & Dennis have always been proactive and genuinely honest throughout the whole process of purchasing and selling. They really do stand out, no matter when I reached out, they were there to help and made everything so much easier. Can’t thank them enough for their effort and kindness. I’d highly recommend them to anyone looking for an estate agent that truly cares.
Wahid thank you for your review. I means a lot to us. I know you are a very busy man with projects dragging you all over the place, so thanks for taking time out. Please give our best to your family.Pop in for a coffee one of the days and let us know how everything is going. Zack, Joe, Rosie and Denis
5/5
TrustpilotWe had been looking for quite a while
We had been looking for quite a while. Never quite found the right forever home, so our home was not on the market, when I found this one. I knew immediately , it could be the one for us. It ticked all the boxes. All I had to do was get mine on the market and sold. Matt at Your move, talked sence without pushing. His advice was sound. My house sold quickly and at the asking price. We discussed our offer, and the best way to go. Matt put the offer in and it was accepted within the day. We are now moving forward, to surveys .
5/5
TrustpilotAmazing experience for our family
Me and my partner were looking for a property for months due to having our little boy. All the staff especially Sophie made this experience so smooth and ensured they kept us up to date with every move. We are now settled in our new home in time for Christmas. Can’t thank yous enough!
5/5
GoogleWe sold property recently with Murray Rogers ,very professional service and always lets informed of the progress. Big thanks to Joe & his team. …
Thanks Mo. I am glad the sale went through smoothly for us both. Nice short chain helps. Thank you for the review. Please feel free to drop in if we can help with anything else. All the very best Joe
5/5
GoogleBought A House, Excellent Experience, Highly Recommend These Guys Zak & Joe, Not Had Any Issue Property Was In Good Condition On Receiving The keys.
Thanks Tan. Glad the house lived up to expectations. We are always here to help. Remember we are only a click call or visit away. Please recommend us to anyone selling or looking to buy a property. All the best for the future. By the way, your son is a star. I have never met a lad with so much knowledge about cars! He will be driving a super car himself in another 20 years time lol. Zack, Joe, Rosie and Denis
5/5
GoogleAmazing experience using Murray Roger’s. Joe was exceptional, so transparent and easy to deal with. Thank to Joe and the team. Highly recommended.
It’s great to receive a nice review. I have let my dad know I need a pay rise lol. Thank you so so much. Call me if I can help in the future. Joe
1/5
TrustpilotAvoid if you are a landlord or tenant!
Avoid if you are a landlord and wish to use their rental service, non existent, ignore communication, contacted 3 times without response over a 28 day period, when it comes to cancellation due to breach of contract they're impossible to get hold of. Quick enough to take your money but terrible customer service for landlord and tenant!
We’re sorry to read your review and are disappointed that you feel this way about the service provided. We responded to your initial enquiry and were in the process of gathering further information in order to provide a full response to your second email. We always aim to ensure that any information given is accurate before replying, which can occasionally take a little time. We take customer service very seriously and always try to assist both landlords and tenants as promptly as possible. If you would like to discuss this matter further, please contact the office directly and we will be happy to review it with you. Kind Regards Matt Poole Lettings Manager
1/5
GoogleHad my house up for sale with them. They never told me that they were going independent and I found out because my property was no longer on right move! I had to call to get any information and even then, they couldn't tell me when my property would be shown on right move or even their own website. Poor, poor communication! I can't trust them anymore
Sorry not sure what you are referring to. The property’s are all on rightmove, Zoopla and on the market. All of the owners were called about our change over when we went independent. If you are one of my clients please call me on the mobile as all of my sellers have my number. I treat my customer service very seriously. Please tell free to call me
3/5
TrustpilotThe price of my property was reduced…
The price of my property was reduced by Paul because I was told that this would pull in buyers. Once ‘hooked’ they are then encouraged to bid against each other. He was extremely confident that my property would achieve a higher final price.
Thank you for taking the time to leave a review. I am naturally disappointed to read that you feel let down by your experience, particularly as I know how important this move is to you. It would have been nice to have had the opportunity to discuss your concerns directly so that we could better understand your perspective and hopefully address them. As discussed throughout the marketing process, your property had previously been marketed with another agent for a considerable period of time without generating any meaningful interest or securing a buyer. Our recommendation was therefore to reposition the property in order to attract fresh interest and maximise the number of prospective purchasers viewing the property. You are correct that I explained the principle of pricing competitively from the outset. This is a strategy I have successfully used for many years and one that is designed to bring the market to the property, rather than chasing the market down through a series of future price reductions. Whilst this approach often generates multiple offers and, in most cases (including your property), sales ABOVE the asking price, no estate agent can ever guarantee a final sale price. Ultimately, the value of any property is determined by what the market is prepared to pay at a given point in time. Whilst there were only three viewings, one of those viewings resulted in an offer which was subsequently accepted. Throughout the process, all advice was provided based on our experience and knowledge of the local market, but every decision regarding pricing and the acceptance of offers remained entirely yours. In relation to our fee, this was fully discussed and agreed prior to instruction. We have remained committed throughout the transaction and continue to work hard on your behalf to progress the sale. Whilst I appreciate that the agreed sale price may not have met your expectations, it is important to note that the sale has only recently been agreed and remains subject to contract. Our focus is now on working closely with all parties involved to ensure the transaction progresses smoothly and reaches a successful exchange and completion. Thank you for your feedback and for giving us the opportunity to market your property. We remain fully committed to supporting you throughout the remainder of the transaction and wish you every success with your onward plans.
5/5
TrustpilotVery helpful.
Yourmove have been very helpful with all the process of moving,especially when my sale collapsed.They reorganised things and found me another buyer very quickly and kept in contact as to how things were going. Andrea at the forum office has been very helpful and supportive, and there at the end of a phone if I had any questions.
5/5
TrustpilotQuick fast to get lots of viewings on…
Quick fast to get lots of viewings on my bunglow. Helpful when you speak to the your move agent on the phone or at their office.
We're so happy to hear we quickly secured many viewings for your bungalow and that our team was helpful. Thank you for your kind words! Regards, Your Move
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
