Trusted Agent profile · Birmingham
★★★★★
418 reviews across 1 platform
The Counting House Charlotte Street, Birmingham, B3 1PX
The Avenue's office in Birmingham, at The Counting House Charlotte Street, is rated 5.0 out of 5 across 418 reviews on 1 platform.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service from Henry
Henry provided an excellent service from start to finish. From the photoshoot of the property to completion he was very professional. Great communication and always responded to any questions instantly.
Kamaljit thank you so much for taking the time to leave us a review, it means a lot. We are pleased to hear that you are happy with the service Henry provided you with. Thanks again James.
5/5
TrustpilotAmazing Service
We viewed a house in Derby, which was being marketed by Ben Dunn. We were so impressed by his knowledge, enthusiasm and ideas about marketing a property, that we decided to relaunch our own sale via Ben at The Avenue.
Thank you so much for taking the time to leave us a review it really means a lot to us. We really appreciate you sharing your experience of the service you have received from Ben. Thanks again James.
5/5
TrustpilotI highly recommend The Avenue Estate Agent
I highly recommend The Avenue Estate Agent, I have been so impressed with the team’s outstanding service, communication and efficiency right from house valuation to house sale completion. If you’re thinking of selling your house please use The Avenue Estate Agent you won’t be disappointed.
Helen thank you so much for taking the time to leave us a review, it really means a lot to us. Thanks again James.
4/5
TrustpilotThank you Holly and Liam
Holly was extremely helpful and friendly when we were looking to view a property and Liam was good enough to rearrange our viewing time as we were having to drive from Warwickshire and were worried about arriving at the earlier time originally arranged.Thank you to both of them.
5/5
TrustpilotSelling family home
From the day The Avenue was instructed to sell the family home of some 60 years until completion, the team went above and beyond to help this go smoothly and took a lot off our shoulders knowing how emotional it would be for us. Will highly recommend The Avenue. Thank you.
We are pleased to hear that you are happy with the service you were provided by us and would like to thank you for taking the time to leave us a review. Thanks Again James
5/5
TrustpilotI’ve moved many times over the years &…
I’ve moved many times over the years & can say without hesitation Emma from The Avenue Estate Agents is the most professional & diligent agent I have ever dealt with. I can recommend her & will at every opportunity.
5/5
TrustpilotWhat a breath of fresh air
What a breath of fresh air! Natalie is so friendly but very professional. She is very knowledgeable and enthusiastic about property. There is no doubt she will be selling our home when the time is right.
5/5
TrustpilotMartin Kent is exceptional at what he does
Martin Kent is exceptional at what he does. We cannot thank him enough for being a star driving through our purchase. His experience really is second to none! We wouldn’t hesitate to use Martin Kent again :)
5/5
TrustpilotAmazing service
Amazing service, outstanding estate agent ,best in the area by far , the team are so open and honest, James & Hayley go the extra mile and keep you informed at every step .. highly recommend
Lucy thank you so much for taking the time to leave a review for us it really does mean a lot to us. We are delighted to hear that you are happy with the service you have received. Thanks again James.
5/5
TrustpilotProfessional Service
Jack was brilliant, he was friendly calm and professional and helped us secure our dream property! Would highly recommend using The Avenue for buying and selling, and can’t thank Jack enough for all his knowledge and help.
5/5
TrustpilotGreat agency with professional agents (Emily especially!)
The Avenue’s listings always capture the best features of a property so perfectly! Emily, in particular, markets her properties extremely well and also provides very knowledgeable and helpful advice. A true professional!
Lucy thank you for sharing you service experience from Emily at The Avenue. We are humbled to received this and would like to thank you once again for taking the time to leave a review, it means a lot to us. Thanks again James
5/5
TrustpilotJames, Hayley and Ella
James, Hayley and Ella have been absolutely fantastic through the whole sales process. As a team they are so professional and responsive. We would highly recommend them if you are buying or selling.
Lou we are pleased to hear that you are happy with the service you have received from the team and would like to take this opportunity to thank you for taking the time to leave a review, it means a lot to us. Thanks again James.
5/5
TrustpilotCannot recommend this team enough
Cannot recommend this team enough! We really had the best experience with them. We are relocating and had a short window of two days to view properties. We saw 7 properties in those two days, one of them being one of their properties and we had also seen two of their properties previously on another visit some months ago. The Avenue were by far the best out of all the estate agents that we dealt with. From the lovely Hayley who I spoke to on the phone and made the booking with. I felt she really listened to me on a completely different level to those others I had spoken to and I genuinely felt like I was talking to a friend and could have chatted to her for hours. To Ella who showed us all of the properties we looked at. Both of these ladies really made us feel like we could ask all the questions we had, take all the time we needed and just genuinely put us at ease. If you are selling or buying get this team on the case, you won’t regret it! Thanks again team. Let’s hope we don’t need to meet again but if we ever move again, I know who we will call!
5/5
TrustpilotVery professional and helpful. I would use This estate agency.
Absolutely phenomenal throughout. Nothing was ever too much. Always got back to me quickly and kept me up to date. I knew what was going on and when and what to expect next which took a weight off my mind.Thank you Emma@The Avenue Estate
5/5
TrustpilotFantastic first time buying experience
Chris and Holly have both been amazing throughout the processes of us buying our first house. They were always there to support and answer any questions we had. We can’t thank them enough for making a stressful process feel that little bit easier
Luke thank you so much for taking the time to leave us a review, it really does mean a lot. We are pleased to hear that you are happy with the service that you received from Chris & Holly. Thanks Again James.
5/5
TrustpilotFriendly, diligent and professional.
Emma has a fantastic approach:- the way The Avenue markets the properties is dynamic and creative; her professional yet friendly demeanor builds rapport instantly; we saw her from both a Buyer's and seller's perspective and she is superb. Her attention to detail, her determination to keep a chain moving managing up and down as needed; she is quick to respond to queries, and leaves you in no doubt she "has your back".Absolutely superb; worth every penny. It felt like she kept on top of solicitors and other agents without being aggressive and I swear she is the reason we sold and completed so quickly. Way better than your average "big name" chain estate agents! 5 stars isn't enough!!
5/5
TrustpilotSelling houses - how it should be done!
My partner and I used Martin Kent’s services, during the recent purchase of our house - and we’re so glad we did! Having experienced a bit of a nightmare with the company selling ours, it gave us some faith that not all estate agents are the same.Martin offers a personalised and friendly service, nothing is too much trouble and it was lovely that he came to our new house in person on moving day to give us our keys.Should we ever move again (although hopefully not for a long time!) we will definitely use him again.Thank you - Nicola and John 👍
5/5
TrustpilotThe best Estate Agent around!
The Avenue Estate Agent are the best estate agents we have ever used. You won’t go wrong choosing them to buy/sell your property. James & Victoria are friendly, helpful, excellent at communication - we literally cannot fault them. The best of the best, thank you for everything you did for us.
What a wonderful review, thank you so much for taking the time to write such kind words, Laura. We really do appreciate it. We’d like to wish you and your family all of the very best in your new home.
5/5
TrustpilotHelpful honest agents
Jack and Holly have been brilliant in helping me with my purchase which took a few months. They kept me regularly updated through a joint WhatsApp group and also gave me timely reminders and tried their best to trouble shoot.
Akish thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with the service you received from Jack & Holly. Thanks Again James.
5/5
TrustpilotMartin Kent was brilliant from the…
Martin Kent was brilliant from the beginning, he sorted everything and explained clearly what was happening and what the next steps would be.Martin way supportive both personally and professionally.
5/5
TrustpilotGreat service from Holly and Lauren
Great service from Holly and Laura. This agent walked with me throughout the house buying process. I got to meet the wonderful sellers and also got to view the property multiple times. I enjoyed how handson and supportive the team was.
Shingal thank you so much to taking the time to leave us a review. It is good to hear that you are happy with the service you received from Holly and Laura. Thanks again James
5/5
TrustpilotWhere do i start i have been dealing…
Where do i start i have been dealing with Emma, she is a great worker for the company and has always been there to help more than anyone, i would highly recommend Emma if anyone is looking for a property.
5/5
TrustpilotFantastic customer experiance
Ella showed me around a property today and i thought she did an amazing job extremely knowledgeable about the house and area which was very helpful it was a great experience from beginning to end extremely professional. 5stars plus!!
Thank you so much Geoff for taking the time to leave us a review, it means a lot. We are pleased to hear that you are happy with the service you received from Ella. Thanks again James
5/5
TrustpilotEmma from The Avenue Estate Agents was…
Emma from The Avenue Estate Agents was absolutely brilliant. Professional, diligent, courteous and effective. I would highly recommend Emma and The Avenue Estate Agents and will certainly use them for all our future sales!
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