Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHorrible experience... Moved into a flat that was full of problems - should have checked better before deciding to move. Very few of these problems were actually solved by the end of the tenancy. Nicki - person in charge with the custom service - was awful - really mean person that always annoyed the hell out of me. You should really replace that person, she does a VERY bad job. Attached there is a picture of Nicki Oliver, a true professional.
This would have been fine... I have dealt with bad customer service before; but I figured out that they do not do repairs because they try to rip you off at the end of the tenancy. I was literally deducted almost all of my deposit and I had taken great care of the apartment. I got in touch with other two tenants that had the same story and the charges are pretty similar...
I can't believe they had been getting away with this so far...
Prost · 13 June 2018
Agent replied · 11 June 2024
Hi Matei Baciu
Thank you for your second google review (Under another pseudonym), All tenants are advised to thoroughly check their inventory and have 7 working days to note any differences.
This is clearly a fake review as we have never rented to anyone of that name, In fact Prost Sunt translates from Romanian as "I'm not dumb" and in not a verified person.
★★★★★ 5/5
GoogleI use Stuart Oliver to rent my two properties. They are totally professional, handle all enquiries very quickly and make us completely at ease.
Highly recommended this company.
Natalie · 27 November 2025
★★★★★ 5/5
GoogleNici and Matt have been amazing and helpful whenever we contacted them. They have resolved issues quickly and we had an amazing tenancy with them.
Anuj · 20 December 2025
★★★★★ 2/5
Googleyou should have picked up your phone in the office at least once. None of this would have happened. For the future tenant, be careful when it comes to the bills. And you sure won't get your full deposit back. I guess it is what it always is with signing a rental contract with agency. Check everything carefully, every little detail because anything you forgot might come and haunt you for the next 2-3 years possibly affecting our credit ratings.
Jwhale · 13 June 2016
Agent replied · 11 June 2024
We are available Mon-Fri 9-5 and have an answer facility outside these times. You did not leave a message. Utility bills are the tenants responsibility and we use an independent inventory on check in and check out with accurate meter readings
★★★★★ 1/5
GoogleI am a young guy from abroad and I have lived in at least 3 different countries, in which I have always rented via agencies and this was by far the worst experience I have ever had with a letting agency, they spend more time trying to justify their mistakes rather than finding out solutions for them,I wouldn't recommend this agency to anyone, especially not to young people.
All they tell you are lies when you have to get your deposit back, so I strongly suggest that you take a lot of pictures of the property before moving into it.
Gert · 14 June 2015
Agent replied · 11 June 2024
Dear Gert, Any problems that were reported to us were dealt with immediately. We use the services of an independent inventory clerk for check in and check out services and any check out findings can be disputed via the DPS. In your case you damaged the kitchen splash back, burnt the mattress and left the apartment in an unclean state. You agreed to these deductions at the time
★★★★★ 2/5
GoogleThis estate agent is completely dishonest and will attempt every single way to rip you off. Most frustrated thing was lying on returning the deposit. I've been waiting for them to return my deposit for months and all they reply back is they are waiting for x,y,z, such a lie. I will take legal action with them though it will cost me more than the deposit. My advice: Don't use this estate agent or you will get into lots of headaches with them. especially international students, DON'T USE THIS AGENT
Sasawat · 14 June 2013
Agent replied · 11 June 2024
We have no record of your tenancy? Which property did you rent from us? please contact us on 0121 236 3666 or mail@stewartoliver.com We are very professional with over 20 years property experience. We do not rip anyone off. We must follow the correct deposit procedures as all deposits are protected by the DPS and sometimes this will take time if deposits are disputed and go through arbitration. We have hundreds of satisfied International students who come back to us year after year
★★★★★ 2/5
GoogleThis company is a complete joke. I don't like moving since I've got loads of stuff hence I was with them for a property for nearly 2 years. And I have to say their service was either close to non-existent, or very, really bad! They didn't even know that my contract, which has been signed by my flatmate, had already ended and only found out when I asked them about it! Reported a broken dish washer for the second time and heard nothing back so for a whole year, we were living without it. Could've said a lot more worse things about them but I probably just conclude with that. They're very inexperienced, there's no consistency in their policy and what they say, are very rude, always rushing asking for payment, they don't even let you talk on the phone and they swear on your face! That much probably says what sort of company they are. Stay away from them!
Hayley · 14 June 2013
Agent replied · 11 June 2024
You were never a tenant of Stewart Oliver Ltd. I believe you occasionally stayed with one of our tenants in Masshouse. The rent payments were consistently late and we are very proactive in chasing late rent. We are professional and would never swear in your face. The dishwasher had been dismantled and damaged by the tenant
★★★★★ 1/5
GoogleI have been waiting for my deposit for 2 months and nobody reply my email, when I was live in that property, the furniture condition are poor and the hallway light is not working from the first day I moved in. They just not fix them and said its my problem. The fridge stop working and they want me to fix that rubbish. and now, WHERE IS MY DEPOSIT??????
Zoe · 13 June 2019
Agent replied · 11 June 2024
Dear Zoe, You took one of our older properties and the condition was as you viewed and was reflected in the rental price. Replacing light bulbs once they expire is a tenant responsibility as is reporting issues to us such as the broken fridge, as you failed to report during your tenancy the new tenants had to wait for a new fridge to be ordered. You have not been charged for a new fridge. your deposit is still held by and protected by the DPS as you know! We will forward the proposed deductions by email.
★★★★★ 1/5
GoogleThis housing agency used the reason that it had not received the rental check report to delay the return of the tenant's rental deposit, exceeding the legal 14-day period for refunding the deposit, and pressed for more than a month. In the end, it deducted many unreasonable items, and the amount exceeded 1 month. The rent! Please note that international students and Chinese residents should not rent with this landlord!
Jenny · 13 June 2018
Agent replied · 11 June 2024
Dear Jenny, You damaged the flooring and replaced the laminate flooring with a poor quality unprofessional job, your deposit is still held and protected by the DPS and as you do not agree to the proposed deductions we will arbitrate via them. We have many International and Chinese students that get the majority of the deposit back quickly
★★★★★ 1/5
Google**ZERO STAAARRRR**
ALERT..!!!
Deposit Scam...!!! …
Jinish · 16 April 2025
Agent replied · 24 December 2024
Hi Jinish, As you know in your case the deposit was held and protected by the Landlord through TDS and any proposed deductions where compiled by the Landlord with reference to the independent check in and check out report. As you could not … More
★★★★★ 1/5
GoogleNot even they deserve one star. Never by new apartment from them. They will steal all your deposit by giving stupid reasons. They don't even understand that after staying for an year little bit damages will happen. Never buy any property from them they will make you cry for a deposit and at the end they will steal it by giving stupid reasons.
Nikhila · 13 June 2019
Agent replied · 11 June 2024
Dear Nikhila, We have no record of you ever renting an apartment from us. in any case any tenant damage is chargeable from the protected deposit that is held by DPS. If any tenants are unhappy with proposed deductions then they can arbitrate via the DPS. Tenant damage is determined by the independent inventory company.
★★★★★ 1/5
GoogleLady on the phone was so rude and disrespectful
Mujtaba · 21 October 2024
Agent replied · 23 October 2024
Hi Mujtaba, I apologise that you feel the Lady was rude or disrespectful, if you could provide further details by email to admin@stewartoliver.com we will be happy to look into this for you? Unfortunately some of the questions we ask may … More
★★★★★ 5/5
GoogleI would definitely recommend Steward Oliver agency! Apart from their professionalism and great communication, they were always available for my requests and questions. With an unbelievable professionalism, they always helped me and they provided the best services I could ever asked for!
Andreea · 13 June 2017
★★★★★ 5/5
GoogleMy partner and I rented a one bed for 2 years with Stewart Oliver. We absolutely loved our flat from the moment it was viewed and the process of moving in and sorting out the paperwork was very quick and effortless.
We found Matt and Nici friendly and very responsive to any queries or questions we had (though we didn't have many!) and we couldn't have had a better flat in Birmingham!
Upon leaving our flat, our deposit was returned without any problems!
I would highly recommend Stewart Oliver for anyone looking for a reliable and friendly estate agent.
Dolma · 12 June 2021
★★★★★ 1/5
GoogleThis company has no issues breaking the law. The most dishonest, horrendous people I’ve ever encountered. Please read all these reviews and decide to deal with a reputable company
Julia · 12 June 2023
Agent replied · 11 June 2024
We have no record of this client. We never break the law and abide by all letting regulations.
★★★★★ 1/5
GoogleThis is great if you want to get literally robbed. One star is way too much for that gang of thieves. I really wish all the worst happens to that deceiving and criminal organization.
Carlos · 12 June 2022
Agent replied · 11 June 2024
Fake Review - No client of this name.
★★★★★ 1/5
YellTeribble
This agency is a complete HOAX. They are not at all professional in their dealings. They speak to you very politely in the beginning of the deal and promise everything but once you are in, they ll show you their true colours. We were given a property with pharaoh ants, broken fridge, freezer, hob and completely uncleaned. After lot of pestering, they got everything fixed. They do not even get maintenance work done while they charge the maintenance fee form the landlord. They harass tenants relentlessly. LANDLORDS please be AWARE!!! They do not maintain your properties. They just make money by some sweet words. We have complained about their service to THE PROPERTY OMBUDSMAN but they are still not bothered. I would request to all Landlords to be vary of this FRAUDSTER AGENCY!!! They have no complaints procedure in place. All the employees are completely unprofessional and unethical. They use all possible methods to scare you all the time and enter the apartment by using management keys.
NehaJ-2 · 23 August 2017
★★★★★ 1/5
YellAvoid at all costs. Scammers. will do their best to fully deduct your deposit.
The apartment was in a pretty bad shape and hadn't been reconditioned for years. Furniture inside it was pretty bad. Fridge had no shelves, oven not working, only 2 of the 4 cooker burners were working. None of this were fixed even though we requested it several times. Check-in inventory check was done extremely poorly. I was handed in an uncompleted form - I had to fill the condition column of all the items inside. I did so to my best knowledge, only to find out this will cost me a lot. At the end of my tenancy, the inventory check-out was done extremely rigorous and included at least 15 pictures for each room. Then they proposed a list of deductions that would almost amount to my whole deposit: £1200. This is normal practice for them - check their Google reviews. Proof here: http://matei.baciu.ro/stewartoliver/checkinform.pdf http://matei.baciu.ro/stewartoliver/checkoutform.pdf Proposed deductions are here: http://matei.bacu.ro/stewartoliver/proposeddeductions.png
MateiB · 15 August 2017
★★★★★ 4/5
GoogleOther than having to wait for a bit for the deposit, we didn't really have any problems with this agent. We were allowed to move in very swiftly and didn't really have any problems with the place for the duration of our stay (1 year). E-mail replies on different queries was slow at times, but nothing major. All-in-all a good experience.
(never mind the user name by the way, I don't use Google/gmail so I just made something up)
Old · 13 June 2018
★★★★★ 5/5
GoogleAs a tenant it was a pleasure dealing with both Nici and Matthew from Stewart Oliver throughout my tenancy at the Hive. On the odd occasion where I had to report an issue with the apartment, it was dealt with promptly and satisfactorily. I received my deposit in full (less the checkout fee) within a week of having vacating the property. Those complaining about getting a fraction of their deposit back most likely didn't look after the apartment and didn't pay their bills, hardly the managing agents fault.
I have no hesitation in recommending Stewart Oliver to any prospective tenants.
Frog · 13 June 2017
★★★★★ 5/5
GoogleI’m used to dealing with some AWFUL agencies. I’ve just moved into my new property and there were a few maintenance issues. The agency sent a man out THE SAME DAY to fix everything. They’ve been contactable within a minimum of an hour and have been very helpful. Best agency I’ve ever been with
Rebecca · 12 June 2023
★★★★★ 1/5
GoogleEXTREMELY DISRESPECTFUL! THE MOST UNPROFESIONAL ESTATE AGENTS IF YOU WANT TO AVOID STRESS DO NOT DEAL WITH NICI OR MATT FROM STEWART OLIVER IF YOUR OF “COLOUR” AS THEY LIKE TO SAY.
DXN · 12 June 2022
Agent replied · 11 June 2024
Dear Romeo
At no point was i disrespectful you were trying to get a set of keys out of office hours and then no communication after you put the phone down on me. It clearly wasn't that important as i had no further call to the following day to ask for our management set. As a client that has been with us for several years there is no way i would mention as you put it 'of colour', the conversation was about keys. We manage a lot of apartments with clients of all ethnic groups and do not discriminate.
★★★★★ 5/5
GoogleI have been using the services of Stewart Oliver Ltd as letting agents for my investment property for the past 6 years. The service from them has always been excellent.
Throughout the 6 years, they have never failed to provide me with viable tenants, and have managed both property and tenants with expert professionalism.
I have recently had occasion to enlist their help in selling an investment property within the City centre of Birmingham, and was delighted by the speed and efficiency they displayed by securing a sale, at the right price, within a week. Stewart Oliver are undoubtedly experts in their field, and know their market thoroughly, as they have demonstrated on several occasions when I have sought their advice.
I have no hesitation in recommending Stewart Oliver to Landlords, large or small, and property investors seeking peace of mind and the smooth-running of their property portfolio.
Sally Brown (Mrs)
Chloe · 13 June 2016
★★★★★ 1/5
GoogleDon't take any service from them. I release the apartment 2 months ago and they didn't give us the deposit
Sorin · 12 June 2023
Agent replied · 11 June 2024
We have never had a tenant of this name. All deposits remain secure until any proposed deductions are agreed. We use an independent inventory company to minimise deposit disputes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
