Shipways Harborne reviews

★★★★★ 2/5

Trustpilot

Shipways GreatBarr - do not recommend

(I used Shipways Great Barr) My home purchase completed just under a month ago, however the process I went through was incredibly frustrating and unnecessarily long due to, it seems, incompetency from both shipways and the solicitors that the seller of the house used - this was a company called Talbots Law (I am under the impression that both of these companies are under the same umbrella organisation and work together). The process for buying the property started off normally and I didn’t have concerns in the beginning. However, as time went by, I was getting fewer responses from my estate agents and had to chase them up a number of times before getting emails back from them. I addressed this in one email where I stated I was disappointed in the level of service I was receiving and when they responded, neither of them apologised or acknowledged that part of my email. I was also constantly being given mixed messages as to what stage of the purchase I was at - I was told multiple times that documents which the other side needed had been received, only to then be told all of a sudden that this was not the case. It quickly became apparent that the estate agents either didn’t have a firm grasp of what was going on, or just didn’t care about good customer service. Not once throughout my purchasing process did I feel like I was being supported or that they were doing their job to the level that they should have been. Even in situations that were not in their control (which I completely understood) they still had terrible customer service. I am so glad that the purchase is finally completed and I no longer have to deal with their incompetence.

Meera · 13 October 2022

★★★★★ 5/5

Google

Amazing customer service and very simple to deal with them. I would like to thank Elton and Charlotte for helping us and making everything easy. Really appreciate your service guys, keep doing the good work!!PositiveResponsiveness, Quality, Professionalism, Value

Thakur · 23 October 2021

★★★★★ 1/5

Trustpilot

From start to finish Shipways were…

From start to finish Shipways were unprofessional in the sale of my property.Contacted via text messages with Terrible grammar, messages sent to me by mistake meant for other customers. But.... the best must be the kisses I received from the office staff at the end of their texts. They would phone whilst I was busy at work although they had been told to contact me at a certain time of the day. I only stayed with them as I was desperate to sell and vacate my property as the area has gone to the dogs. The solicitors they use are also as much use as a chocolate fire guard. Shipways sent a potential buyer around who turned up with her brother in law and proceeded to take photographs of anything and everything and I felt pressured as they were asking if I was leaving furniture, mirrors, I honestly thought she would want the contents of my wardrobe next, but to be fair she was way too fat for them.An offer was made which I accepted, and potential buyer wanted a second viewing. I explained I was busy over the next few weeks as I was having treatment at hospital but Shipways still contacted myself to arrange this. I did offer a second viewing at my convenience with the buyer then bringing another person with her, who proceeded to walk over my bedroom carpet and walked mud all over it without a care. Potential buyer contacted me to say she would “pop” around on bank holiday Monday to check boiler was working. I told her I was away and would be in touch with her on my return, which I did a few days later. I was not going to stand for a stranger to tell me when they would “pop” round, totally unacceptable behaviour and quite odd I thought. A very stressful time made worse by the constant annoyance of the buyer. I felt quite violated by the frequent visits from the buyer who behaved like it was her property before everything was completed.Glad the experience is now over and would honestly not recommend this company to anyone.I would avoid at all costs.

SlinkyFish · 8 August 2022

★★★★★ 1/5

Trustpilot

Shipways Rugby

Shipways RugbyHaving a communication nightmare with this office. We are on a David Wilson buy back scheme and we have 4 weeks to sell this property, and Shipways have had our property for 3 weeks, no updates, false promises, no market strategy, no viewings and even an escalation to the branch manager who advised he would send me an email to confirm my complaint failed too, received nothing. Stay away from this office they are a joke!! We have been inundated with agents in the area saying this should have been sold and rightly so too because properties in this area when taken seriously sell within 1 x week. Go to an agent that takes your property seriously and has a real strategy going to market. STAY AWAY!!

David · 9 July 2022

★★★★★ 1/5

Trustpilot

Zero stars if I could

Zero stars if I could. Sam Pillinger the branch manager at shipways in shirley is a very dodgy character . He takes cash from buyers on the side and gets their offers accepted on properties that are for sale and does not put all genuine offers forward for vendors to consider. Him and the SEQUENCE mortgage brokers lender his firm have been doing this for ages. They did it to my house sale last year and I had to change them immediately. His firm should not be in business.

Jayden · 7 July 2022

★★★★★ 5/5

Trustpilot

House Sale

Whilst registered with another agent (getting no where) for a sale I was approached by Shipways who said the property had been on the market for a long time and was surprised it still was in the current climate. I decided to take their advice and registered with them which was a good move (excuse the Pun!). Things really started to move, the communication, marketing and reliability were very good and the team were efficient as the house sold in just over three months. From my experience I would highly recommend them.

Jane · 6 July 2022

★★★★★ 5/5

Google

We used them for their mortgage services. Barry was absolutely fantastic with everything. Would definitely recommend

Maddie · 23 October 2023

★★★★★ 1/5

Google

Absolutely disgusting ignorant people representing this business. Some clown too busy too peal his eyes away from his phone is carding houses in the harborne area. He visited my property today and trampled over my grape vine. When I told him he should be more careful next time he became abusive. Will definitely never be using or recommending your services again and anyone representing your company is not welcome. Anyone trespassing will be dealt with accordingly.

Adam · 23 October 2022

★★★★★ 1/5

Trustpilot

£600 for what exactly?!

Do NOT be fooled into Shipways Lifetime Membership fee. It costs a staggering £600 which is a once off and is sold in a “never pay anything for our services again” kind of way however as you learn when looking to renew mortgage providers when your rate is up, you still pay a £99 admin fee!! The lifetime fee is non refundable as well so it’s £600 down the drain. Very very misleading and unscrupulous. Shop around, there are other companies who are better.

Pearce · 5 May 2022

★★★★★ 1/5

Trustpilot

Disappointing experience from shipways mortgage services

I signed up for Shipways’s £699 mortgage programme under the impression that it would make future applications smoother and more efficient. Unfortunately, that hasn’t been the case.

Hasan · 4 June 2025

★★★★★ 5/5

Trustpilot

Shipways Dudley were a pleasure to deal…

Shipways Dudley were a pleasure to deal with. Katie especially was professional, calm under pressure and is a credit to the Dudley branch and Shipways in general. Thankyou so much Katie for all your efforts and hard work and the pleasant nature you possess.

Clive · 18 January 2019

★★★★★ 5/5

Google

Had most wonderful experience while purchasing a property with Ashlee-Louise. She had been so helpful and also went above and beyond to make sure the sale went through. Thanks again, Ashlee.

Gavin · 23 October 2023

★★★★★ 1/5

Google

Literally the worst lettings agent. I've been waiting nearly 3 months for a contract. I've phoned every week and have been told I'll be phoned back by the lettings team. I've never been called back and I've never been allowed to escalate it higher up bc they say its not possible? I'd really recommend any other letting agent possible guys. Trust me! More so the staff can be misguiding about houses they show to u.

Ro · 23 October 2022

★★★★★ 5/5

Google

Fantastic team I can not tell you how easy and stright faward they made the whole process of buying my family home thanks guys best service I have ever had.

Saleem · 23 October 2023

★★★★★ 1/5

Trustpilot

Lost over £500 in solicitor and…

Lost over £500 in solicitor and mortgage fees because I was lied to by these for nearly 6 months about the progress on my purchase - until I took things into my own hands and called up to check and found out the seller is in a serious dispute and they’d never release docs - meaning he’d never sell the flat!!!!! Waste of time and money!!!!!!!!!! If I was rich I’d sue you even though it’s for £500 and not more. You ruin peoples lives!!!!!!!!!!!!!

Dee · 14 December 2021

★★★★★ 5/5

Google

Elton and Charlotte were both very helpful and patient when I had a million question and were anxious about the moving/renting process. Thank you both!

Anna · 23 October 2022

★★★★★ 1/5

Google

Unprofessional and unhelpful, never return calls and you're lucky enough to get hold of them they fob you off with blatant lies - wasted so much of our time when trying to bid on a property that we lost out! I wish we would've read the review for this particular brach first, it seems that they continue to offer a shoddy service with what looks like only a couple of employees bringing in any decent reviews. Don't waste your time there are much better estate agents that cover the South.NegativeResponsiveness, Quality, Professionalism, Value

Mrs · 23 October 2021

★★★★★ 1/5

Google

They charge £3000 to sell your house, but they won’t do much for you. They talk the talk to get your business, but sadly it’s all downhill after that. It’s very difficult to get any feedback from them, after viewings, or offers etc. I found my experience of selling my house through Shipways very stressful as I had to make many phone calls and leave many messages asking for feedback, but I wouldn’t get any call back. Even after sending many emails, it was still a struggle to get any feedback. I have had buyers knocking my door few days after their viewings, asking me for feedback because they also struggled to get feedback from the agents. All in all, very disappointed, I wish I had gone with the other agents that had given me valuation. It’s safe to say I won’t be using Shipways again, nor will I recommend them to anyone.

Karzan · 23 October 2021

★★★★★ 5/5

Google

Attique handling my move at lightning speed and confidence, which was just what I need to put my mind at ease.

Gospel · 26 March 2024

★★★★★ 5/5

Google

Kellie was really helpful and friendly when helping my to find a property and went the extra mile compared to other agents Thanks again

Patrick · 23 October 2022

★★★★★ 5/5

Google

Elton and Charlotte were fab with all their help with myself and my partner renting a place, couldn’t fault their hard work and effort.

Harriet · 23 October 2022

★★★★★ 5/5

Google

Shipways Estate Agent was knowledgeable, friendly, helpful and professional. Explained how Shipways will assist with the marketing, sale and completion of the process. They offered reassurances' on their data security and confidentiality. Prompt delivery of service.

Christine · 23 October 2020

★★★★★ 5/5

Google

The team is friendly and have good knowledge of the Birmingham area. They provided regular update and insured that things move smoothly with all parties involved.

Manuel · 27 November 2023

★★★★★ 5/5

Google

Fantastic Customer Service from Attique. He did every right and I will recomend him anytime any day.

Omoleke · 25 May 2024