Shipways Harborne reviews in Birmingham

★★★★★ 1/5

Trustpilot

Very dodgy folk

Very dodgy folk. Would not pass on an offer to the vendor, even though it was the asking price. Asked my sister to up her offer without passing on the initial offer. When my sister asked why they said " that's they way we do it now, were just trying to get the highest price for our client"Her and her husband are cash buyers but were told there was another buyer interested, who had not yet made an offer as they had no mortgage arranged. Shipways then said it would go to sealed bids, so my sister reluctantly upped her offer. She heard the next day that she had lost out on the bid made because the other buyer had offered more. Then she was told that the successful bid was from an employee at the branch! It seems quite obvious to me that the agents involved manipulated the situation to favour their colleague by telling them what my sister's offer was so that they could easily outbid her.As far as I can tell from reaing the code of practice, as set out by the property ombudsman service, there has been clear discrimination against my sister and her husband.The agent is, by law, required to submit all offers to the vendor and not to discriminate against a buyer for any reason.I'm not sure that the vendor was ever made aware of my sister's excellent position and capability to proceed.I have the sellers address and may well write to inform them of this malpractice. The agent dealing with the sale suddenly changed to someone who doesn't even work at the branch. I think they felt Somone with more 'clout' would be able to deal with my sister's suspicions and questions. In actual fact, he was just even ruder than the girl they had been dealing with previously, so nice one shi*ways. Miserable, dishonest and totally self serving.Buyer beware 🤬

Kate · 4 August 2018

★★★★★ 1/5

Trustpilot

A very poor experience and service

A very poor experience for the last 6 months. I engaged the Great Barr branch to find me a new tenant, which they eventually did. However, having signed up for a management service, I now find myself with a tenant who's payment schedule is erratic and a branch who's letting team are off sick, so I'm dealt with by the Dudley branch.I've asked for the tenant to be visited and for remedial work to have quotes produced, but two weeks on no progress or calls/emails from the people who are meant to be providing the service to me. Very poor communication and unclear strategy of dealing with tenants on behalf of landlord.

Chris · 3 July 2018

★★★★★ 1/5

Trustpilot

AVOID THIS ESTATE AGENT and avoid…

AVOID THIS ESTATE AGENT and avoid renting 54 Newey road, B28 0JQ.

Laudina · 28 June 2025

★★★★★ 5/5

Google

so far best services one could ask for. professional and prompt services.

Reina · 25 February 2024

★★★★★ 1/5

Google

Avoid like the plague. Google will not allow you to give zero stars. Bunch of liars ! They have had my property for over a year now and today we have found out due to their incompetency to carry out their roles and lack of professionalism another buyer has pulled out. They never get back to you. I can't describe in words how bad we have been treated and how their actions have put my family in great financial difficulty. We are still paying for rates and a mortgage on a property that we were promised a quick sale on. The latest buyer that pulled out was a cash buyer you couldn't ask for anything better but no the way he was treated he has pulled out. Who blames him. The solicitors they recommend and again promise a quick sale are even worse (if that's possible). No communication between them no communication to either the seller or buyer. Shambles shambles shambles

Amy · 24 October 2017

★★★★★ 5/5

Google

Elton and Charlotte were very helpful, professional, and responsive with the letting process from start to finish! Thank you both!PositiveResponsiveness, Professionalism

Tilly · 23 October 2021

★★★★★ 1/5

Trustpilot

Your automatically judged for being unemployed

It’s sad to see that when you try look for an affordable place with these and other agencies but ur unemployed at the moment your automatically judged and pushed to the side , you don’t even get a chance to prove yourself or even find a place to so you can get a job or better yourself. It’s like they would rather have you homeless than deal with anyone unemployed.

Monique · 1 July 2021

★★★★★ 5/5

Google

Charlotte and Elton were great and made the process very easy :)PositiveProfessionalism

Jess · 23 October 2022

★★★★★ 5/5

Google

Hi, I rented house in Birmingham, and I had awesome experience with Shipways especially I want to mention the name of Mr. Elton. He is very Professional, co operative, very kind and supportive. The way Mr. Elton Papri handled my case, it was a wonderful & Pleasant experience. I highly recommend Shipways & Elton Papri if you wanna rent a house especially if you are new here.

Muhammad · 23 October 2021

★★★★★ 1/5

Google

Totally rubbish. From head office, right through to the sales offices. This one is particularly bad with sales guys basically being total liars. Moved into a dirty house, off milk in the fridge, urine stains around the toilet -they clearly didn’t bother to inspect before. They didn’t even get us to sign a inventory list. Tried to complain via HR - they just want to get rid of you. Rude, obnoxious, unapologetic- all round bad people

Coombs · 24 October 2018

★★★★★ 5/5

Google

Great service. Got me house very quickly

Florin · 26 March 2024

★★★★★ 1/5

Google

Absolutely shocking service & attitude of staff . Would never use them again

Sarah · 23 October 2023

★★★★★ 4/5

Google

I have recently had the pleasure of dealing with Shipways for numerous house sales and purchases. I have found them to be highly efficient, competent, friendly and ready to help. Their knowledge of the local area and property market has been is invaluable. They have made the whole process as hassle free as possible and always willing to deal with an enquiry, no matter how small. Excellent service, with regular updates. Thank you!

Anne · 24 October 2018

★★★★★ 5/5

Google

Amazing experience with shipways. Elton, the Lettings agent helped me through the process in what must be record time. Really good working procedures. Would suggest the agency to anyone.PositiveResponsiveness, Quality, Professionalism

Wesley · 23 October 2021

★★★★★ 5/5

Google

Charlotte and Elton were very professional and rented my property quickly. Many thanksPositiveResponsiveness, Professionalism

Libby · 23 October 2021

★★★★★ 5/5

Google

I've had the chance to deal with Elton from Shipways regarding the processing of my tenancy agreement. In fact, He has been so professional, supportive, and dependable. He did everything required to finish the agreement on time. Thank you, Elton, hope you and All Shipways team all the best and looking forward to cooperating with you again in the future.PositiveResponsiveness, Quality, Professionalism

Samer · 23 October 2021

★★★★★ 1/5

Trustpilot

they managed to answer the telephone…

they managed to answer the telephone unlike many others I tried, but why is the asking how much commission the charge such a secret

Duncan · 20 September 2024

★★★★★ 4/5

Google

Shipways have been efficient at finding buyers and booking viewings, but could be more proactive in pushing through the conveyancing process. I would advise prospective customers to call up at least once per week to enquire about blockers on the progress of the sale, as they will not chase 3rd parties unless prompted.

Tom · 23 October 2022

★★★★★ 5/5

Google

Really nice costumer service and very efficient ⭐️⭐️⭐️⭐️⭐️

Mamadu · 23 October 2023

★★★★★ 1/5

Trustpilot

Disappointing Customer Service Experience at Shipway Estate Agents in Great Barr

I recently visited Shipway Estate Agents in Great Barr (Birmingham) with the intention of speaking to the new manager of the branch, Adnan. However, my experience with their customer service left much to be desired.

Dijah · 12 February 2024

★★★★★ 5/5

Google

Lauren has been a fantastic help with our house move and the house is in beautiful condition. Thank you!

Mary · 24 October 2019

★★★★★ 5/5

Google

Many thanks to Cameron and Victoria for providing an excellent service. Their professionalism and attention to detail was highly appreciated.

Travelling · 24 October 2018

★★★★★ 1/5

Trustpilot

WASTE OF TIME

asked to view a property and was told they would arrange and let me know . I was the asked to register my details which i did. Then asked if i would like a valuation on my property which i declined as another agent was dealing with my sale. Never got a viewing and never contacted again WASTE OF TIME

Barry · 15 June 2021

★★★★★ 5/5

Google

Great service from Ashlee booking us in for a mortgage appt, sorted a date suitable for us all, and was quick in sending all relevant confirmation etc. Barry (mortgage advisor) was great too. Friendly polite staff in store.

Amy · 23 October 2023