1/5
TrustpilotAbsolutely appalling
Absolutely appalling! Security is so lax and there's no chance of ever getting your account back if its hacked! Unbelievable this can actually happen and they couldn't care less !
Trusted Agent profile · Birmingham
Purple Estates Birmingham reviews
★★★★★
1,837 reviews across 2 platforms
140 Gravelly Hill North, Birminham, B23 6BA, Birmingham, B23 6BA
Purple Estates's office in Birmingham, at 140 Gravelly Hill North, is rated 1.5 out of 5 across 1,837 reviews on two platforms, including 12 Google reviews rated 5.0.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotFor more than three weeks
For more than three weeks, I've been locked out of my account due to a 'couldn't refresh feed' error. It only shows a white screen with no customer support, and I've tried all of the suggested fixes (from other sources because Instagram doesn't provide any) but to no effect. According to Google Play reviews, this is a very typical occurrence to which Instagram does not respond or correct. When there is a bug like this, the lack of specific customer support makes it ineffective.
1/5
TrustpilotThey only change when you hurt there bottom line.
If you haven’t download the app yet and haven’t given your information away, then please, don’t do it now. Once the information is out there, it’ll be there for ever, out there for everyone to purchase. They don’t care about privacy as long as they get away with it.
1/5
TrustpilotWomen beware
If you're a woman never use instagram. It's ran by a sexist pig who allows men to verbally abuse women repeatedly in the nastiest of ways in never let a woman defend themselves. It's a rape culture. Save yourself time and don't use that app.
3/5
TrustpilotInstagram, Stop with the multitudes of…
Instagram, Stop with the multitudes of game ads and other worthless products I have absolutely no interest in!!!! If you want to be a good company let me, and only me, decide what adds I want to see. Between you and FACEBOOK, I spend more time blocking companies and hiding ads! I’ve already deleted FACEBOOK and am getting sick of this crap popping up in my feed. Both companies have gotten well beyond the original business model, now you’ve just turned into a greedy money crunching machine! I’d gladly pay a subscription if I didn’t have to deal with these ads!
1/5
TrustpilotBad customer service.
One of my accounts was banned for no reason, I did not do any type of activity that was outside of Instagram's policies and they disabled my account for no reason. I wrote to support and as expected I have not received a response for 2 months.I lost my account for no reason, I have contacted support several times and have never received a response in these two months. We definitely need a company to remove that monopoly that you have today.
1/5
TrustpilotMy account got deactivated on Saturday…
My account got deactivated on Saturday the 27th November for supposedly going against community guidelines!!!So i was scrolling on Instagram when my screen went white,closed the app and reopened it,instagram asked me to resign in by sending a verification code to my email and when i did that it said no user found and i had without any warning i was kicked out of my account,i filled in the link on the supposed help page which isnt very helpful nor discriptive on how to go about restoring or being able to contact a supports team. I got an email response asking to verify it was me by sending a photo and code through to them only to be told that the account was disabled due to not following community guidelines,no explaination as to exactly what wrong was done i asked for it to be rereviewed countless emails been sent and have had no response back. They never said if the account would be reactivated or anything so im just left very confused and also annoyed as i use my social media to help build my platform,i have been getting such nice positive foot traffic on it and now everything is gone ! I have had my account for about 7 years and everything i have worked to create on my page is gone! All my content which has taken so long to get right i am really upset!
1/5
TrustpilotAccount got blocked for not following…
Account got blocked for not following community guidelines. I never post anything on this app, just follow brands and sites I enjoy. So I clearly wasn't doing anything wrong. Now I can't get back in, it asks for a verification code it supposedly SMS you, but it never arrives. Consequently, now can't use it. Apparently many other people are currently having issues. Really not good enough.
1/5
TrustpilotDO NOT USE TWO FACTOR AUTHENTICATION
DO NOT USE TWO FACTOR AUTHENTICATION. I have lost access to my account because Instagram support is useless and keep sending the same automated reply asking for more information when I literally sent them an entire paragraph of personal information about the account like the phone numbers used to make the account, the device I used, when it was made, the email. Etc. I’ve told them I don’t have access to the email I used to create the account because it’s seven years old and not one I’ve ever used. The email I am messaging them on has literally been on the account for about 6 years. They refuse to help me and because this account doesn’t have personal photos of me I can’t prove my identity this way. The only reason I’ve lost access is because my phone broke really suddenly so I can’t get onto the authentication app. This account is seven years old and they expect me to know every single tiny bit of information. I will no longer use 2FA authentication which obviously makes my account vulnerable but I’m not prepared to lose any more accounts because Instagram cannot sort this issue out. If you look online you will see I’m not the only person to lose accounts because of 2 factor authentication and Instagram refusing to help them. I will now probably have to lose an account I’ve had for seven years.
1/5
TrustpilotMy intagram account was on my PC
My intagram account was on my PC. All of the sudden it was gone. Nothing but a blank screen. I used Microsoft Edge. This is main browser. I had download instagram using this browser ever since last year. Well a couple of weeks ago I had started getting messages from their security team that they noticed a login from a device you don't usually use. I always use Microsoft Edge. I did not receive a notification or an email of why they took it off. Nothing derogatory on my page. Now I can not get it back on my PC, but the site is telling me that I can use my cell phone. I wanted it for my computer for a reason so I do not have to use data. This is not right. Then I noticed its on my phone. What the heck ok I am done
1/5
TrustpilotHey cun#
They support racism to the fullest extent , ran a group that are scummy low life's , allowing racial slurs and not pulling down after reports, it's yet another white supremacists platform , il gonna post with Ng but videos of white people commenting crimes from now on
1/5
TrustpilotSpammers might have taken me down.
I was spammed with lots of 0 - 3 pic female picture accounts that would either sit there, and a week later would display a corn link. Or they'd start asking obvious question that were already on your profile and at some stage dump a corn link. So sick of this I added I now report spammers and then I lost my account. Got the CONFIRM YOUR INFO ON APP bit which later gives you a dead white screen. I didn't want my pics out of my control, so filed a complaint with instagram that they didn't have my copyright permission to have my photo. They blew me off with it's a login issue, but I persisted, and they took john.spencer38 down, but as a copyright claim, to myself? It really is an awful outfit that hits the innocent user while spammers have a feast. No one is at home, of course, and you're dismissed with a pointless, unhelpful help link.
1/5
TrustpilotFriends account has been hacked
Friends account has been hacked, instagram don't care. No way of getting it back, no support. Reported the account separately but instagram have "reviewed the report" and decided its ok for someone to steal an account, change the email address, name and all photos and to post naked women and incite people to invest in a fake bitcoin website..... 🤨 Great!
1/5
TrustpilotInstagram you are pathetic
Instagram you are pathetic. You are happy for people to post footage of people dying or getting seriously injured but god help any person who posts a comment you find doesn’t meet your community guidelines. My account is suspended for nothing. Photographs, videos, memories all gone, thanks a lot. Something needs doing about this.
1/5
TrustpilotNo way to Contact
I've been trying for 2 weeks and there is no possible way to reach anyone over Instagram, if you don't have a friend who works there you are done. I'm having a problem with log in I requested a password change link and it gives me a notification saying CONTACT INSTAGRAM... but there is literally no way to contact them related to this. My account is as good as gone. Not sure maybe someone hacked it maybe it's disabled no way to know, no way to get it back. But this is a good thing, I'll delete the app and no more Instagram or Facebook.
2/5
TrustpilotInstagram doesn't care about keeping posts safe
I love Instagram, however I am very disappointed by the way they have recently decided to manage reported posts. I reported a few photos as I suppose they go againsts their guidelines and this is their feedback "Because of the high volume of reports that we receive our team hasn't been able to review this post...". This is not the reply I am expecting as this shows that, even if there are photos that should not be published, IG is not taking any action.This is quite dangerous and I am speachless and worried.
1/5
TrustpilotYou Know What Makes Me Sick?
What makes me sick is that most of the reels videos are illicit and sexual suggestions for the new comers. The amount of crap videos am seeing is very disturbing. I just can't believe I have to use this IG. Not as I expected. I may decide to quit my account sooner or later. I can't stand to watch the reels and there is no option to remove or disable them. I might as well keep up with Facebook and use IG for messaging. Terrible app indeed!
1/5
TrustpilotYou keep deleting COMPLIMENTS comments…
You keep deleting COMPLIMENTS comments because it goes against community standards, literal compliments…. But you keep up hate speech, racism, bullying, why? How does this make sense. Absolutely disgusting. Worst part is you took away the REVIEW button so everytime a comment is removed we can’t even submit it to be reviewed ?????
1/5
TrustpilotDisabled instagram account
My instagram account has been deactivated for apparently ‘violating their guidelines’ however, I have done no such thing. I received one generic email stating that I should take a picture with a number ( to verify my identity) and send it back to them - since then I have received no response and it has been over a week now. My account is my memory book for my life and I’m really saddened that instagram just gets away with treating people like this.
1/5
TrustpilotDerila pillows are running a scam there…
Derila pillows are running a scam there over charging there customers and then you find out when you to return there products you have to send them back to Lithuania it cost more to return them then it does to take the loss will never buy from this company again
1/5
TrustpilotTerrible
Terrible. Can't get the reset password methods to work. I have been hacked and help pages are useless and don't solve the problems. Have tried for months on end. Can't contact Instagram for help!!! But still get emails from them with updates from my newsfeed that I can't access- ridiculous!
1/5
TrustpilotWorst user experience
First of all there's NO SUPPORT so if you want to reset your password and you're getting this message "Please wait a few minutes before you try again." that never goes away. Good luck !I would give 0 out of 5.
1/5
TrustpilotNo direct contact on serious situation
I have come on to explain my horrible experience with Instagram today. I found out that someone had been using my pictures to promote explicit content on a profile with my name also. They also had a link to another website (similar to onlyfans but it was a scam website) but still held two more photos of me and my name. I haven’t ever sold explicit content so I know they don’t have anything on me. BUT I don’t want people to think this is me. I got a LOT of people to report this Instagram profile. I managed to get the link to this other website blocked, as I emailed and they got rid of it INSTANTLY as it was copyright infringement. Instagram on the other hand, after hours of waiting, got an automated reply basically saying it probably doesn’t go against community guidelines. The account is still active after lots of people reporting it. If it isn’t deleted soon I’ll be reporting it again for the second time.
1/5
TrustpilotUnable to report an abusive user
I have been subject to online harassment and abuse, I've blocked the account on IG and have made several attempts to report the person / user handle directly via IG following their process. The user interface however is broken and each time I am try to send the message, I land on the initial landing page a confirmation. This is an urgent matter so I would expect IG's customer care system / process to report to work better in urgent cases such as this.
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