Pennycuick Collins reviews

★★★★★ 5/5

Google

Great service from the start. Clear communication and appointments made at our convenience. Ross was very professional and friendly. Tenancy agreed and arranged effectively. Would definitely recommend.

Alison · 27 April 2024

★★★★★ 5/5

Google

I want to give a big thank you to Ross who was always there to answer my questions and the Lettings team Mia for being so helpful during the application stage I got the property I wanted Thanks

MD · 26 August 2023

★★★★★ 5/5

Google

Fantastic experience,great guy.cant thank Ross enough! When i saw the house Ross explained how the procedure works I was hopeful but it was all down to the landlord luckily he chose us and we collected the keys today

BrookGaming · 26 August 2023

★★★★★ 5/5

Google

I just want to say a big thank you to Ross, Jack and Lucy for getting me my new apartment. The service they give from seeing the property to collecting my keys was amazing Thanks again Kelsey

Kelsy · 26 August 2023

★★★★★ 5/5

Google

Pennycuick Collins have been great in getting us set up for our new property. Ross was a great help and always on hand when we had questions or concerns. Looking forward to starting our tenancy with them

Daniel · 26 August 2023

★★★★★ 1/5

Google

Our solicitor has been trying to contact the organisation to complete the leasehold paperwork on our property which we moved into over 2 years ago. Each time she tries to phone William Meredith (the person responsible for this)there is no response and no responses to emails either. Think there is some serious management and staff issues which need sorting.

Christine · 25 December 2024

★★★★★ 1/5

Google

The worst service I have received from any organisation EVER! I’ve called three times about the same issue (I think my first call was around October) and still not resolved. I don’t think they’ve even attempted to fix it. Don’t waste your time asking them for an update on progress either. They’re reluctant to take your contact details. Perhaps if they do, they’ll feel like they actually have to take responsibility for the problem. If you have any choice in the matter, avoid this company like the plague. I would give 0 stars if it were possible.

L · 27 August 2018

★★★★★ 1/5

Google

Like many of the people leaving reviews here, I don't feel a sense of good value living in an apartment building managed by Pennycuick Collins. Since they took over from the previous management company, the 6 month service charge has gone up with each consecutive billing, totalling around £2,100 a year, and most of the time I'm wondering what that really affords us when they take significantly longer than expected to fix any kind of problem, and don't seem to use their own initiative to take care of anything like dead bulbs in communal areas unless you report it to them then chase up again 2 weeks later. I've also found their head office staff to be condescending and generally unhelpful, especially when a bill comes through with no explanation of what it actually is. Would definitely not recommend this company.

Sam · 27 August 2018

★★★★★ 5/5

Google

Ross and Catarina made it easy for me 👍 got new flat and happy days …

Bon · 8 October 2024

★★★★★ 5/5

Google

Very professional and well organised. Ross was my first point of contact, nice guy, very helpful and friendly.! He was polite, knowledgeable, professional and quick to respond to any queries. A big thank you!!!

Yasser · 23 October 2023

★★★★★ 1/5

Google

Probably one of the most corrupt companies I’ve ever seen. Expensive service charges for no services provided, furthermore they have no proof of accounts. If you’re buying a property managed by PennyCuick, I would highly recommend that you avoid this at all costs! One of the biggest scam companies in this industry. It’s a simple fix, provide a fair service and charge a fair price and you’ll have 0 complaints. AVOID THIS COMPANY AT ALL COSTS!!!!!!!!!!!

Andrew · 27 February 2024

★★★★★ 5/5

Google

We have had the joy of dealing with Pennycuick Collins and would have no hesitation in recommending them. They are quick to act and respond and will make sure they do everything they can to help resolve any situations that may arise. We have had the great pleasure of working with Emily who has been absolutely fantastic throughout our experience of being with Pennycuick and we cannot recommend her highly enough. On top of this, the rest of the team we have spoken to on various occasions share the same positive attitude and have been brilliant! We really found Pennycuick a breath of fresh air and would highly recommend them!

Tracy · 27 August 2017

★★★★★ 1/5

Google

Well where do I start ? My friend has just left a property in edgbaston and the experience she had was horrendous from start to finish !! Lucy customer service is not of paramount to your business otherwise I wouldn't be here today writing a a very bad review !! Looking at others I'm not the only ones who are appauled with the business you are trying to run and ill mannered . To all reading this they will not even care about your complaints as long as they have your money !! Yes they will acknowledge concerns to follow procedure but will they go the extra mile for the Customer ? No . The news and word of mouth will be spread very fast as I'm sure everyone knows how Social media networks operate and public word of mouth . The impression you create as a company is an act and I'm happy now she has finally left the property that " was supposed to be up for sale " . Well done to partners and directors of penny quick - paramount customer service 😀

Emma · 27 August 2016

★★★★★ 1/5

Google

Have been living in a property managed by Pennycuick Collins for less than a year, maintenance work is required, it took a month to have some one come out to look at the problem, and is now taking more than a month to have some one else sent out to look at it, and maybe do some work, but I doubt they will. They never reply to emails. Poor customer service and would actively dissuade any one I knew from going anywhere near a Pennycuick property. If I could leave no stars, I would.

Sarah · 27 August 2016

★★★★★ 1/5

Google

Absolutely useless.. never calls back .. sits on the fence with issues .. just sends out dictated letter from CPMC… They Send out threatening letters demanding money that they say is owed but the reality is that the service charge is paid in advance.. it’s like paying for your car’s service before it’s actually done .. they lie through there teeth Promising to call back or send you out a letter .. refusing to deal with issues.. UNTRUSTWORTHY AND INCOMPETENT .., NOT RECOMMENDED .. They try and close issues by refusing to discuss the problem and also break YOUR DATA PROTECTION by sending out YOUR NAME & ADDRESS and once again wipe it under the carpet

Stuart · 30 October 2023

★★★★★ 5/5

Google

Ross was a straight up legend from start to finish. Liaised with myself, other tenant and landlord to get various and all requests across the line. Love the new place and support we received.

Phillip · 26 August 2023

★★★★★ 5/5

Google

Very professional and well organised. Ross was my first point of contact, nice guy, very helpful and friendly.! He was polite, knowledgeable, professional and quick to respond to any queries. A big thank you!!!

Yasser · 26 August 2023

★★★★★ 5/5

Google

I just want to say a great big thank you to Ross for helping me get my new property he made the process easy and always happy to answer any questions

Oderinde · 30 October 2023

★★★★★ 1/5

Google

Don't try ringing the phone number quoted you just get a recorded message saying leave a message & someone will get back - THEY DON'T RETURN ANY CALLS - NO CALL BACK EVER - ONE OF THE WORST ORGANISATIONS I HAVE EVER DEALT WITH

Paul · 14 May 2025

★★★★★ 1/5

Google

1 star is too good for these unethical, uncaring, unprofessional cowboys. Over charging for works with no breakdown of costs, which don't get completed. Harrassment and bullying of residents who are expected to pay additional costs at short notice or face legal action. The damage these cowboys are having to people's mental health is off the scale. Absolute terrible company to deal with. Customer service none existent, avoiding emails when trying to chase up reason for additional costs. If at all possible I'd have nothing to do with these bully's.

Westley · 26 August 2023

★★★★★ 1/5

Google

Unfortunately I have to put one star .. but the reality is they deserve absolutely nothing… VERY POOR MANAGING AGENTS. 1.. Not Helpful at all 2.. Never calls back when they Promise.. you are constantly calling and trying to get answers 3..Money Grabbers not interested in the people or property they are meant to be managing .. 4.. Sits on the fence .. Refuses to make Decisions.. and never follow through on what they are meant to be doing 5.. Poor at following through on Actions .. refusing to deal with Nuisance neighbors, who cut grass early in the morning 07.15am and leaving refuse bins out for days and days … TOTALLY THE WORST MANAGING AGENTS EVER USED BUY THE UNPROFESSIONAL CPMC

Gill · 26 August 2023

★★★★★ 1/5

Google

One of the most worst companies I have ever had the displeasure of dealing with. Rude, unhelpful staff and extortionate fees. If anyone else affected please let me know. Increases in fees completely unjustified, poor standards and management. Please be aware. Update Aug 2022:- It’s appears this organisation is charging extortionate fees all round. But they need to be taken to a tribunal for unfair service charges. It’s scary how much they’re charging lease holders. Please contact me so this can be a collective complaint against this organisation. Their profits also need to be reviewed. If you are also experiencing extortionate service charge fees, please view their accounts filed to Companies House. They are utilising an exemption which means they don’t need to file their income/profit. This organisation is a registered director of over 79 x sites/developments, work out each leaseholder per site x service charge fees, they are profiting millions! This organisation needs to be reported to the regulatory body. This incompetent, money robbing, extortionate fee charging organisation can’t even tell you how long is left on your lease!!!!!! And the money robbers manage the lease!!!! Shocking!!! If I could score a minus 1000 I would. I hate this organisation with utmost disgust.

Aki · 26 August 2023

★★★★★ 1/5

Google

Stay away!! If incompetence was a sport, these people would be champions. VERY POOR MANAGING AGENTS. Incompetent, can’t make any sort of decisions. Not Helpful at all- I don’t know who types up their replies as they’re ridiculous and never to the point. They never call back when they promise. You can never get hold of them. They also charge out of hours service fees- what for?? They can’t even pick up their phone during work hour. Big Money Grabbers not interested in the people or property they are meant to be managing .. Never follow through on what they are meant to be doing. Avoid avoid avoid!!

Isabela · 26 August 2023

★★★★★ 1/5

Google

STAY AWAY FROM THIS COMPANY! The "service" provided is non-existent, they can't even answer their phones or respond back to e-mails, the service check inspections by this unprofessional management company have never been carried out until the property ombudsmen have stepped in. The extortionate hired contractors by Pennycuick are charging highly inflated prices and even worse, don't carry out any service on the property. all of the 5 stars review are clearly fake as they are trying to hide all of the main critic reviews, like who's the hell Ross? I would have preferred to give this review 0 stars if there was an option.

Alex · 26 August 2023