Pennycuick Collins Birmingham reviews

★★★★★ 1/5

Google

Corrupt company. I have an apartment they been getting to evict tenants due to complaints from horror guy downstairs. This company hasnt fixed my leaking ceiling for 2 years and lie out of there teeth. They never cleaned my windows for years the other day i stopped over 1 night after refurb and got stalked by this same guy who been complianing now his complaining that I make noise the concierge disturbed me mid night acting on this guy. I have no tv, radio music appliances running and he said im making noise the management company support him to bully residents they recently even disconnected my property utilities and installed cctv outside my door. These guys are worst ever operate like a mafia gang think they are invincible lie and contradict incompetent as they are never buy where they operate. They somehow act like they own the building and im at their mercy excuse me you are there to serve residents with a nice communal areas. Nor peak in peoples business you treat us like cash cows avoid avoid avoid....

Yazzzy · 2 November 2024

★★★★★ 5/5

Google

I came to view a house Ross explained how the procedure works i applied for the property and through out the application progress I could always speak to him for an update Lukily i managed to get the house and collected my keys this morning Thanks Ross Mia and the lettings team great service

Igor · 26 August 2023

★★★★★ 1/5

Yell

Fraudulent company who threaten defamation when you speak out!

Worst company ever. I was driven out of my home due to their threats and demands for unreasonable amounts of money (for work they didn't even do in the end). Pennycuick stole money for levys and dressed it up as a service charges, and no section 20 given. That is illegal. Stay away from this company.

NatashaA-83 · 1 June 2023

★★★★★ 1/5

Google

Pennycuick is a terrible company and avoid them at all costs, their customer service (especially Dawn Redstone Keegan) is even worst then their property management. If I could give zero stars then i would. The price that they charge is ridiculous and you do not get any value for your money

Jade · 26 August 2023

★★★★★ 1/5

Google

This company is absolutely shocking! There is no consistency in their actions! The staff are rude and make unreasonable monetary demands during a time when everyone is going through a cost of living crisis. Emails and calls are not answered and the decisions that are made on the behalf of homeowners are costly and always of benefit to the homeowners / tenants.

Lila · 26 August 2022

★★★★★ 5/5

Google

Nice, helpful and respectful service. My agents were Ross and Catriona. They were very supportive and accessible. Everything was on time and organised. Thank you for everything.

Roshanak · 9 November 2024

★★★★★ 5/5

Google

I’d just like to thank Ross and Catarina for all their help finding my first home. They was so helpful and always getting back to me as soon as possible. Would 100% recommend!

Bethany · 4 August 2024

★★★★★ 5/5

Google

Really good experience with the lettings team Ross and Catarina made the process so simple Thank you guys

Craig · 11 March 2025

★★★★★ 5/5

Google

Harry is superb, speedy and efficient. Thanks, and keep up the great service; it’s much appreciated!

Teige · 17 April 2025

★★★★★ 5/5

Google

Ross is person who I have been dealing with me through out the whole letting. The service have been superb, excellent communication keeping me up to date and exactly what I need to do.

Denny · 26 June 2024

★★★★★ 1/5

Yell

NEVER EVER WORK WITH THEM

This company has consistently demonstrated unresponsiveness and unhelpfulness. Despite their legal obligation to address cladding removal, they attempted to shift the cost onto others. Remarkably, they only initiated the process in 2022, despite having a generous five-year window to act. The lack of accountability from the higher-ups is particularly concerning. Their perpetual absence and unwillingness to engage with issues have left a trail of frustrated customers. It’s disheartening to witness such mismanagement, especially when it directly impacts homeowners like us. The cladding issue, which falls squarely within their responsibilities, should have been resolved promptly. Instead, they dragged their heels, leaving homeowners in limbo. My hope is that sharing my experience will serve as a cautionary tale for others considering working with them.

TroyJ-7 · 31 July 2024

★★★★★ 1/5

Yell

Needs to be closed down

Awful company that should be closed down. Never deal with issues when they arise, let the issues get worse and worse until they become a major health and safety issue for the whole building and everyone has to evacuate until the issue is resolved but dont tell anyone when this will be and then theyll charge you for the emergency work thats had to be carried out on the next service charge.

ShaunL-201 · 25 October 2024

★★★★★ 1/5

Google

Really disappointing experience while selling my flat , re sales team generally let me down, emails not replied to , calls not returned , team members not being able to do anything if someone was off, fire risk assessment lapsed and kept getting fobbed off with dates / ignored all together , would not recommend in the slightest ,

John · 17 April 2025

★★★★★ 1/5

Google

disgusting Service, put the ground rent up and don't deliver anything that is promised, the attitude of a so called woman named Dawn is disgusting.... i would never ever want to deal with thos unprofessional people again..... avoid at all costs..... Dawn needs to get another job, he awful telephone manner is disgusting, she is the most unprofessional person i have ever spoken to when it comes to a so called professional establishment.

Bev · 27 August 2017

★★★★★ 5/5

Google

Amazing service from start to finish Ross made the process easy and was very transparent. Would highly recommend

Ali · 25 December 2024

★★★★★ 5/5

Google

Absolutely fantastic service ross was on the ball answered all questions and moved in very quickly he was brilliant thank you Ross mia was also very efficient answered all questions also and paperwork went through smoothly thank you lots to both of you

Lucie · 26 August 2023

★★★★★ 5/5

Google

Beautiful place and sold to me superbly by the very helpful estate agent Ross The admin process was easy and Ross is always there to talk to if I had any questions Thanks Pennycuick Collins for getting me a great new home

Jack · 26 August 2023

★★★★★ 5/5

Google

Couldn’t have asked for a better estate agents so pleased with my new move back to Birmimgham. Ross made everything so easy and stress free really lovely guy and so honest 5 stars all round very happy with everything thanks again Deanna

Deanna · 26 August 2023

★★★★★ 1/5

Google

I agree with the other poor reviews. You only get any simple thing done after asking multiple times then 'escalating' it. Just so other reviewers are aware, by law these companies have to belong to an ombudsman and Pennycuick Collins belongs to The Property Ombudsman. If you want to make them accountable you can get compensation from them if they've messed up - even not treated you properly. And the agent has to pay for this service. This is an excellent way for customers to make them accountable to you and tap into their profits. But to do this you have to be up to date on all the fees and go through the complaints procedure first. Incidentally while their Google reviews aren't exactly good or even sensible ('the Mulder and Scully of the property world', seriously?) their reviews elsewhere are even worse, for example: https://www.allagents.co.uk/pennycuick.co.uk/

John · 28 March 2024

★★★★★ 5/5

Google

Ross was very enthusiastic. He found us the perfect property before it hit the market and secured it for us. He was always available when we needed him and responded quickly to all questions. I would definitely recommend using this firm.

Jack · 26 August 2023

★★★★★ 5/5

Google

I have absolutely no problem in recommending this company to friends and family, they were very thorough and ensured that every detail was correct. Prompted me when needed and was there to answer any questions or concerns I had. I dealt with Ross and he was an absolute gem through the whole process! 100% 5 full stars from me

Andra · 26 August 2021

★★★★★ 5/5

Google

Emily Beech has been absolutely outstanding in all ways and aspects during my dealings with Pennyquicks. I am renting a home which is everything that she suggested it was over the phone and has made the effort to be available at all times and has made such a stressful process so much easier to get through. I will certainly recommend Emily to friends and family in the future.

David · 27 August 2017

★★★★★ 5/5

Google

Ive just collected the keys to my new house and i want to thank Ross and the lettings team for making the process so easy and ensuring i got the house i wanted Keep up the Good work guys

Sean · 26 August 2023

★★★★★ 5/5

Google

I’d like to thank Ross for getting me my new home He made the process so easy and I’ve now got my new house keys Thanks Ross and Mia for sorting everything out so quickly

Owen · 29 November 2023