Oakmans Estate Agents Birmingham reviews

★★★★★ 5/5

Google

Caitlin was our administrator that has dealt with sorting all the documents for our property, she has been incredibly patient with us and given us any and all of the information we needed, she’s professional and has made the process easy, smooth and exciting!

Meg · 30 November 2023

★★★★★ 1/5

Google

Take back your rights Address: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury SP1 2BP Will take concerns, because the agency has to follow regulations and laws. Always email any agency so u can keep a paper trail. It really support you and don't sign contracts without getting it looked over it's rights because pushing you to sign one classes as hassesment they cannot put pressure on you and they can't force u to and they should be informing you of your rights before you sign and give you update information by law. If they don't report it. Also if you get renewal contracts seek support to makee sure u get it checked, there is support through the council for this, it would be worth you to get it checked. Also birmingham city council have a pravite tenants part, also students can use they will serve them notice to get repairs done and tell you your rights. They will ask the agency to carry out repairs by contracting then and ask for evidence they have done this. Before they take it further. Don't let others take advantage of you. Telling the council will get you a out come and stop agency's doung this.

Kerry · 24 July 2024

★★★★★ 1/5

Google

The staff are very rude with no respect or care towards students. They are very unorganised and unclear as to move in day, we was not allowed to collect the keys until 4pm and they made it very clear to come exactly at this time only to turn up and find an hour wait. The system was ridiculous and incredibly unhelpful. The company very clearly takes advantage of university students. The house was missing numerous lightbulbs and no back door key, and broken parts in the kitchen, living room and bathroom this clearly reflects how unprofessional they are

Scarlett · 24 July 2024

★★★★★ 1/5

Google

Just an unpleasant gift that kept on giving It all starts with sleazy salesman tactics to get you to sign asap because all the houses will just magically go by tomorrow. I've had the displeasure of going to see houses with them for my 2nd year as well as my 1st. The exactly same spiel was delivered. Do yourself a favour and check out other agencies before signing. Unhelpful throughout my tenancy with a very patronising tone at each interaction. Outrageous claims when it came time for the deposit to be reimbursed. Going as far as trying to claim for things they themselves photographed as damaged and put on the inventory. Clearly unprofessional because they know they are dealing with students that will put up with this behaviour. Lastly fully expect to clean your own property. The ^professional clean^ they promise you before moving in is a myth. I could scrape the mould off my bathroom walls with a shovel when I moved in.

Ungureanu · 24 July 2024

★★★★★ 1/5

Google

Very unprofessional and unorganised. I had viewed a property and was told it was available immediately. I told them a moving in date, moved from my old property only to be told on moving in day that it won't be available till next month. Bare in mind I had already left my old place to move in. I had to incur expensive hotel costs because of the sheer unprofessional and disorganised agents. I even set up utility bills ready for move in day. Make sure everything is clear before paying them anything, otherwise avoid them, there's far better reputable agents out there...who keep their word. Utter disgrace and greedy to please landlords rather than consider tenants availability. I would avoid at all cost...

Zaber · 24 July 2024

★★★★★ 3/5

Google

Please, if you are a parent of a student looking for accomodation via any agency and reading this, go with your child when they view any property. I didn’t and my daughter jumped right in with 2 left feet, paid deposit, put me down as guarantor, I trusted her, next minute she moves in, I go visit to check she is ok, and the house was rotten. Oakmans have helped to be fair when I raised the issue, arranged for a cleaner to come in, any maintenance issues have been promptly addressed hence the 3 stars. Both Lauren’s from lettings and maintenance have been great. Check the ovens, fridges, toilets etc before signing anything, we found food from April and May in the fridge and this in now July! Mouldy food forgotten about in the ovens! On top of the cleaners cleaning, we also did our own deep clean as well and now I’m satisfied she is going to be a lot comfier and happier in her new home for the next 12 months.

Gail · 24 July 2024

★★★★★ 5/5

Trustpilot

Megan

I spoke to Megan on the phone about some student properties and she explained the whole process to me really clearly so I understood everything, she was really lovely and helpful!

Imogen · 23 September 2025

★★★★★ 5/5

Google

Viewed a property within the next day had a phone call to say our application has been successful. From then everything was ran smoothly and communication was exceptional.

Kayleigh · 14 March 2026

★★★★★ 5/5

Google

Connor was very helpful and informative, made the whole process very easy

Abigail · 14 March 2026

★★★★★ 5/5

Google

Sam, Tom, Nick, and George were phenomenal help for us today. No issues at all, lovely people and great sense of humour. Helped us feel at ease and made us feel like a priority which was really nice. I have no complaints for the people who work here, they’re exceptional,, absolute 10/10 from me. <3

Charlie · 9 December 2022

★★★★★ 5/5

Trustpilot

Our experience was great Megan was the…

Our experience was great Megan was the main reason we got this house her customer service was excellent and she was very helpful in finding a place that suits me.

Yoyo · 23 September 2025

★★★★★ 5/5

Trustpilot

Hau’s Photography

Hau, photographer, was brilliant and his communication was top notch. His photography was exceptional as the photos were incredible.

Kevin · 15 May 2026

★★★★★ 5/5

Trustpilot

Very good experience lovely people

Customer · 20 August 2026

★★★★★ 5/5

Google

After much research, I chose Oakmans given their reasonable fees and expertise in the area. Months on and I’m very pleased with my choice, the sales team and communication was excellent. I also would like to give my appreciation to the sales progressor Lesley Macpherson, she was an integral part in getting this over the line, her communication and ability to tie everything together helped each difficult situation. She’s an asset to the company. But over all, I would highly recommend Oakmans!

Hello · 24 June 2024

★★★★★ 1/5

Google

Incredibly unprofessional service. Inappropriate staff who are not behaving in a professional manner towards customers. One agent who took us to view properties was fine, however the other was very very unprofessional, making strange comments about women and joking around. We put down a holding fee of £50 to secure our student property whilst the tenancy agreement was being sorted. We phone a week later as we had not received this agreement, and we were assured ours was the next to be sent. A week later and still nothing so we phone back again, only to be told the property has been let to someone else. Nobody phoned us to let us know, which itself is incredibly unprofessional, never mind the fact this was actually allowed to happen when we were the first ones to put down a holding fee. This estate agents is an absolute shambles full of egocentric men who think they can get away with murder. We are 3 young vulnerable women who now don’t have somewhere to live next year and have been taken advantage of. AVOID AT ALL COSTS I would rate 0 stars if I could

Lauren · 24 June 2024

★★★★★ 5/5

Google

Jai was extremely helpful taking us to all houses and making sure we were happy with what we were getting on both days we had viewings. Sam also was extremely helpful in taking the extra time to find the house for us.

Harry · 30 November 2023

★★★★★ 1/5

Google

Very Bad experience. Called on phone 2 days back , said we have a home available with a cheap price and over there when seeing in person , initially they said we don’t have a home at that cheap price. Showed that home address, said they are residential homes and not for you, although it’s not an exclusion. Later on, said we can give you but not on that date which you want, although on phone said it’s available from those dates. Simply the agent don’t want to give, although it’s not his property and we just want to rent that thing by paying the money , whatever they desire for that property. And also was not willing for us to have a viewing of other houses. Said we have studios apartment but they are expensive for you, although we were asking him to have a viewing and paying that, but he declined to show that property, just mentioning that the council tax is almost 1800 and other things, why he was worried about the tax which we have to pay, rather then him. And asked for viewing of one more house of 3 people, as we are two and we are willing to pay money of 3 . But said we need 3 people for that house. So overall a waste of time with two agents just discussing things with each other. :( :( :( Tip : don’t speak with the person sitting in front of the door. Prefer someone on the back . Because I don’t want to show that all were wrong. Or prefer other letting agencies.

Muhammad · 25 May 2024

★★★★★ 5/5

Google

Conor is very Polite , Funny he got us a house W

Nm · 14 February 2026

★★★★★ 5/5

Google

Megan took us on some viewings and was amazing, chatty and friendly. Nothing was too much for her to do, super helpful in finding us somewhere to live!

Leah · 14 February 2026

★★★★★ 5/5

Google

Ellie was so incredibly helpful and honest with us all, we can’t thank her enough! We went in just planning to have a chat and look at our options, and Ellie found us our dream place in the first house.

Ruby · 30 November 2023

★★★★★ 1/5

Google

Great, Jake really helped us around the house. a little cramped though. Edit: Was robbed under their company, they have still not given me the crime reference number and its been over 10 days. The good reviews you see is because they pay off uni students with alcohol to leave reviews, but they have terrible and excruciatingly slow services. If you are a UOB student look for any other agency, this is not a good one.

AlseThe2nd · 26 July 2024

★★★★★ 1/5

Google

They are the worst agency ever I have seen. They told us we can move on a specific date but in moving day they changed their words saying contract is strated from next month. We are facing problem for this stupid agency and have to stay in a hotel after leaving the old house and no where to go now. Racist agency ever. Do not recommend cause they will make you suffer at the last moment.

Zaya's · 24 July 2024

★★★★★ 5/5

Google

Jay and Tom were really helpful and made the experience very comforting and hassle free. They offered brilliant advice about the houses we were looking at and offered alternative suggestions. Overall the experience was quick and easy and I’m really pleased

Oliver · 28 October 2023

★★★★★ 5/5

Google

Connor was very useful. Helped us find a house very quickly.

Daniel · 14 February 2026