Trusted Agent profile · Birmingham
★★★★★
1,440 reviews across 2 platforms
2 Katie Road, Birmingham, B29 6JG
Oakmans Estate Agents's office in Birmingham, at 2 Katie Road, is rated 4.3 out of 5 across 1,440 reviews on two platforms, including 1,262 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Oakmans Estate Agents Birmingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful, Elli and Alex were both brilliant, should have gone there first year.
We're glad to hear that Elli and Alex were both brilliant and provided you with helpful assistance! 😊 If you ever need more help or have any further feedback in the future, please don't hesitate to reach out. Thank you for choosing us, and have a fantastic day! 👍😊 …
1/5
TrustpilotOutrageous Oakmans
I had heard horror stories about Oakmans but thought them untrue, I was proved wrong. Oakmans made false claims trying to keep our deposit. As tenants, we tried to resolve these claims with Oakmans directly. Firstly, we attempted to call Oakmans but we saw online that they were not accepting calls regarding deposits, this was our first red flag. So we emailed Oakmans immediately to explain our reasoning and inquire about the deposits, we even sent them photos as proof. Oakmans were everything but helpful. They responded to our emails saying they still wanted the money in dispute and hadn't listened to anything we had said. Therefore, we turned to the Deposit Protection Service for help which has taken a very long time but has finally finished in our favour.I feel that Oakmans have been extremely unhelpful and tried to withhold our deposit. Oakmans estate agents have been borderline fraudulent and rude towards us and I would warn everyone especially students to stay as far away from them as possible.
1/5
GoogleSomeone called Jake Price told me completely wrong information just to get me to pay the holders fee Gave me a right hassle of a headache because he lied / or is that uneducated he doesn't know what he's on about at his own job
Hi We’re sorry to hear about your negative experience, and we take feedback like this very seriously. It’s disappointing to hear that there may have been a misunderstanding or miscommunication regarding the information you received, as we always strive to provide clear and accurate details in our service. If there’s anything we can do to resolve this issue or make your experience better, please don’t hesitate to get in touch with us directly. We would love the opportunity to make things right.
5/5
GoogleJake is a great lad! Sorted us out with a great house.
We're glad to hear that Jake sorted you out with a great house! Thank you for your kind words about him. If you have any more questions or need assistance in the future, feel free to let us know. We're here to help!
5/5
GoogleOlivia was really helpful and had a good playlist in the car
That's wonderful to hear that Olivia was really helpful, and it's a nice touch that she had a good playlist in the car. Thank you for sharing your positive experience, and if you ever need assistance again or have more questions, feel free to reach out. We're here to assist!
2/5
GoogleI would recommend using a different estate agents where at all possible. I put in an enquiry about a place and was booked a viewing, brill, but once I arrived it was found that the place I'd enquired about was no longer available. That happens but it would've been nice to have been communicated with. I did a viewing for a different place nearby and I liked the place, the agent called the landlord while I was there about a reduced rent price and I agreed and payed the holding fee. I then didn't hear a thing from them. The viewing was on a Saturday and I sent an email the following Wednesday asking what paperwork/payment would I need to make. I didn't hear anything from them and so the next Monday I phoned them and the receptionist seemed lovely but didn't know what was going on with my letting so she said she would find out and one of their agents would call me back. An hour later I got a call back to say that someone else had payed in full for the room but that they had new studios they could show me for 800 and something a month. Now I had already pushed my budget to the £700s for the previous place so I was really frustrated. I ended up calling to cancel the viewing and requested to just get my holding fee back which I got a few days later. Honestly it doesn't sit right with me how they handled this situation. I payed a holding fee which was to hold the place and recieved no communication throughout the process not even them reaching out to apologise once they'd double booked the room. I'm honestly glad it happened since it doesn't seem like if there had been issues with the place that they'd have responded with any speed.
5/5
Googlereally helpful and attentive. Helped us get everything sorted in one day with viewings. jamie got us a lot of great options to look at and jake was really great and helpful with bills informations giving us all the ins and outs.
We're delighted to hear that Jai was really helpful, attentive, and made your experience efficient with one-day viewings! Thank you for your feedback, and if you have any more questions or need assistance in the future, please don't hesitate to reach out.
5/5
GoogleReally good service, Jake was very helpful and got sorted easily and efficiently
We're delighted to hear that you received a really good service and that Jake was very helpful in making the process easy and efficient. If you have any more comments or questions, please feel free to share, and I'm here to assist further.
5/5
GoogleQuick and efficient customer service. Jai was extremely helpful and was very knowledgable.
We're pleased to hear that you received quick and efficient customer service, and that Jai was extremely helpful and knowledgeable. Your feedback is greatly appreciated. If you have any more comments or need assistance in the future, please don't hesitate to reach out. We're here to help! 😊👍 …
5/5
GoogleJay and Ellie were very helpful and friendly got us a nice house
We're pleased to hear that Jay and Ellie were very helpful and friendly in assisting you to find a nice house. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out. Your feedback is appreciated! 😊🏡👍 …
5/5
GoogleJake was really helpful, and friendly showed us all the houses. Would recommend
Thank you for your recommendation! 😊 We're delighted to hear that Jake was really helpful and friendly while showing you all the houses. If you ever need more assistance or have further feedback in the future, please don't hesitate to reach out. Have a wonderful day! 👍😊 …
5/5
GoogleJake was very helpful and patient providing great advice which gave us the ability to choose a flat with exactly the aspects we were looking for.
5/5
GoogleBrad was so lovely all the houses were so nice, conditions were perfect. Amazing day, got to look before online so we could make a shortlist
5/5
GoogleJake was really friendly and helpful when showing us around properties and helped us to secure our house the same day, would definitely recommend Oakman’s.
5/5
GoogleReally quick and easy, smooth simple process and a really lovely in store team! Thank you James for showing us around and being so helpful!
5/5
GoogleMade the whole experience very easy and minimal stress, thanks to Ellie.
We're thrilled to hear that Ellie made the entire experience easy and minimised stress for you! 😊 Thank you for your kind words, and if you ever need more assistance or have any further comments, please don't hesitate to reach out. Have a fantastic day! 👍😊 …
5/5
GoogleEllie was super lovely and helpful! The houses are affordable and clean!
We're delighted to hear that Ellie was super lovely and helpful, and that you found the houses affordable and clean. Your feedback is much appreciated. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! 😊🏠👍 …
5/5
GoogleJake was very knowledgeable and very helpful. Made process stress-free and easy.
We're delighted to hear that Jake was very knowledgeable and very helpful, and that he made the process stress-free and easy for you! 😊 If you ever need more assistance or have any further feedback in the future, please don't hesitate to reach out. Thank you for choosing us, and have a fantastic day! 👍😊 …
3/5
GoogleGot my 2nd year unihouse from here and also tried to look for 3rd year place with them but couldnt find anything i liked as i came so late. Nick and tom oakes and jake price where the 3 people i had talked to and they were so lovely and helpful, couldnt ask for better. BUT i called the oakmans line today and got put on the phone with a girl called charlotte, worst customer service ever, rude tone, condescending and should just neever be in customer service ever. Its a shame that at the end of my tenancy ive come across such a person so thats y i have to give 3 stars instead of 5.
5/5
GoogleOakmans are a very good company to let from. Great service every time and a massive thanks to Katie for all of her assistance.
Hi Craig, we are happy to hear that our team and Katie in particular provided you with excellent service. We'll make sure that they receive your feedback!
5/5
GoogleThe estate agents were super super helpful especially Harry who took us around. It was like looking for houses with your friends. Thank youu
5/5
GoogleEllie was personable and attentive!! She gave us a brilliant run down of each house and was polite and personable throughout! Such an easy process
5/5
GoogleConnor was very friendly and the agency as a whole was very cooperative
We're so glad you had a friendly and collaborative experience with Connor and our team. Thank you for the positive feedback. We're here for you anytime!
5/5
GoogleMy estate agent James Swift was extremely professional and was very clued up on all the questions I had for him. Oakmans move fast and are reliable, pleasure to work with!!
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