Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI will be honest and say, it was a bumpy ride at the start. I’ve just exchanged contracts on the sale of my house, and after some difficult emails back and forth with potential offers and eventual buyers, we managed to find enough common ground to move forward.
The latter end of the process was much smoother, in no small part to Candy. What a clear speaking, no nonsense type of agent she is. Right from the moment she took over the sale of the house, I felt in very safe hands. She spoke directly, and used her many years experience in the industry to push the buyers into making clear decisions when it seemed they were not being advised very well by their legal advisor.
I have to say - my review wouldn’t have been five stars without coming into contact with her. I believe she is a new member of the team, and one in my opinion, Oakmans should hold on to.
In stressful situations - you need a clear thinking, unbiased and clinical mindset. When you’re selling your home, most homeowners do not have this. Candy provided the calm required and liaised with all appropriate bodies to find proper resolution with her no-nonsense approach.
Oakmans have a winner on their hands in her, and I would happily sell another property through Oakmans with Candy as Sale Progressor again.
CHRISTOPHER · 15 October 2023
Agent replied · 11 June 2024
Thank you for your honest review and sharing your experience with us. We appreciate your feedback and understand that selling a property can have its ups and downs. We're thrilled to hear that Candy's clear, no-nonsense approach made a significant positive impact on the latter part of the process, and we're proud to have her on our team. Your kind words are truly appreciated, and we look forward to assisting you with any future property endeavors. Thank you for choosing Oakmans!
★★★★★ 5/5
TrustpilotOakman's Bill, the photographer,is extremely professional, efficient and approachable
As title, Bill who took the photographs for our property that will be up for sale soon, is extremely professional, efficient and approachable.
Brian · 24 December 2025
Agent replied · 25 January 2026
Thank you for taking the time to leave us a review Brian. We’re pleased to hear Bill was professional, efficient, and helpful throughout the photography visit. Wishing you all the best with your sale!
★★★★★ 5/5
GoogleThis has been a long journey ,but thanks to the ladies Laura, and lesley m . I finally got my new home . These ladies have gone above and beyond to look after me so thank you so much.
Margaret · 16 July 2025
Agent replied · 16 April 2026
Thank you so much for your lovely feedback! We’re thrilled to hear that Laura and Lesley were able to support you throughout the process and help you secure your new home. We’ll be sure to pass on your kind words to them - they’ll be … More
★★★★★ 5/5
GoogleOakmans sold my flat at first viewing. My initial contact and discussion was with Dominic Cole the Branch Manager who was enthusiastic and helpful. His team were Trina and Leslie MacPherson - both were excellent throughout. I feel that Dominic -once he'd handed over to his team- has had no more involvement-fair enough-but.....he should "round things off" by coming back to me and Clients like me to thank me for our business and to personally hear any feedback.
Chris · 15 October 2023
Agent replied · 11 June 2024
Thank you for your thoughtful review. We're delighted to hear that you had a successful and speedy sale with your flat, and that you found Dominic, Trina, and Leslie to be excellent in their service.
★★★★★ 5/5
GoogleThese comments from me are purely based on my direct interaction with my Protection Specialist Advisor, Lisa Gilsenan. I consider myself fortunate that I was introduced to herself by her colleague (who’s my mortgage adviser) for she …
Talib · 16 July 2025
Agent replied · 27 December 2025
Thank you so much for sharing such wonderful feedback about your experience with Lisa. We’re absolutely delighted to hear how supported and reassured you felt throughout the process. Buying a home and arranging protection can be … More
★★★★★ 5/5
GoogleThe team worked extremely hard especially Katie to make our house purchase smooth and effortless. Nothing was too much trouble and went out of their way to help. We have been in our new home for 2 nights and really happy.
Julie · 10 November 2024
★★★★★ 5/5
GoogleJamie provided an excellent service photographing our home for a property listing on 29/09/25. He arrived on time, communicated clearly, and maintained a professional approach throughout.
Ryan · 28 October 2025
Agent replied · 27 December 2025
Thank you for the lovely feedback, we’re really glad to hear Jamie provided such a smooth and professional service during your photoshoot. He’ll be really pleased to know his communication and approach made a positive impact. We appreciate you taking the time to share this.
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Oakmans Estate Agents whilst securing my 4th year university house! Special thanks to Jake, who went above and beyond to find the perfect house for us. The whole team made the entire process really easy stress-free. I highly recommend Oakmans, and would definitely use their services again in the future!
Katie · 5 December 2023
★★★★★ 5/5
TrustpilotThe whole team were great and very…
The whole team were great and very patient with awkward situations that delayed the process. Would like to especially Trina and Bliss for being amazing through the sale
Lowri · 19 March 2025
★★★★★ 5/5
GoogleEllie and Liv were very lovely agents. Whole process was well explained and went through as quick as it could. Definitely recommend for students
MoistOvenGaming · 14 November 2023
Agent replied · 11 June 2024
Thank you for your kind words and recommendation! We're delighted to hear that Ellie and Liv made your experience smooth and understandable. Your satisfaction means everything to us!
★★★★★ 5/5
GoogleJamie came to take some photos today and was efficient and attentive. We have a dog bed in the living room and before taking the photo he moved the bed the small attention to detail is not missed with Jamie. …
Aamy · 16 April 2025
Agent replied · 18 June 2025
Thank you for taking the time to leave us a review! We're so glad you had a great experience with Jamie, attention to detail and a friendly approach make all the difference. We’ll be sure to pass your feedback on!
★★★★★ 5/5
GoogleJames and Ellie were very helpful. They helped me and my friends feel confident in choosing the right house, and were very patient
Milo · 14 November 2023
Agent replied · 11 June 2024
Thank you for your feedback! It's great to hear that James and Ellie were very helpful and patient, helping you and your friends feel confident in choosing the right house. Your positive experience is important to us.
★★★★★ 5/5
GoogleMyself and my partner viewed a house with Katie and we could not ask for a better agent to show us round. She knew the house inside out and was prepared with all the relevant paperwork to give to us. She was giving us ideas as we walked around, due to no furniture. She was kind and friendly and a credit to the team at Oakmans.
Ellie · 12 February 2024
Agent replied · 11 June 2024
Thank you for your fantastic review! We're delighted to hear that Katie provided you and your partner with an excellent viewing experience. It's wonderful to know that she was knowledgeable, prepared, and offered helpful ideas. Your kind words about her kindness and friendliness are much appreciated. We're proud to have her as part of the Oakmans team. Thank you for choosing Oakmans!
★★★★★ 5/5
GoogleHad a lovely experience today buying a student home with Oakmans Estate Agents. Ellie was very helpful in showing us around !
Megs · 14 November 2023
Agent replied · 11 June 2024
We're thrilled to hear about your lovely experience with Ellie and Oakmans Estate Agents. Congratulations on finding your home! Thank you for choosing us, and we appreciate your feedback.
★★★★★ 5/5
GoogleGreat experience buying my house through Oakmans Northfield. Bethany was a massive help through the whole process, especially with me being a first-time buyer. Friendly, professional and always available when needed. Many thanks!
Chris · 3 December 2024
★★★★★ 1/5
TrustpilotFind Another Agent
I honestly would have given 0 stars if possible. Awful. Awful. Awful. Where to start!The house: Was promised the property and individual doors would be locked upon moving in. A lie. This lead to other tenants using my room and allowing other non residents to use other rooms without the occupiers permission. The house had NOT been cleaned before moving in, and attempts to clean only carpets and matresses were made after complaints. The house was in an awful state and lacked functionality.Maintenance & communication: A severe lack of communication from the agency. The system is frequency based, so persistent or multiple forms are needed to get a response. Even then issues are seldom solved. When you do get in contact with someone, they cut you off on the phone, or ghost you after a while, so many issues have not been resolved because of this. They also like to give you less than 24 hours notice on visitation.Rent & fees: Extortionate. Discovered a tennant was being charged more than the other tennants for a smaller room. Issues was rectified, however they still received communication from the agency stating they were underpaying wich was NOT the case. Ridiculous intercommunication within the agency. Honestly dont understand what they used the "cleaning & admin" fees for as the house was not clean upon moving in. Finally, ontop of the agency fees, they charge a ridiculous amount for cleaning/waste disposal fees, despite the hefty admin fee that is supposedly contributed to cleaning. Safety: Nil Points. First a gas leak caused by a loose, knockable, unlabeled valve led to the discovery plastic piping had been used on a internal gas meter that should have been situated outside. Mold and dust in the house which triggered many allergies and sickness throughout the tenancy.I really had such high hopes as they are a well recognised and respected agent, but my experience has been sadly, quite disappointing. It was exhausting trying fo communicate issues with them to the point where you give up. They do not treat you like humans with needs, but cash cows. They do not care, and I shall never be using this branch, potentially company, again.
Manilla · 14 May 2020
★★★★★ 5/5
GoogleAlex was really bubbly and patient with us gave us lots of helpful information really happy with the service we recieved
Amelia · 14 November 2023
Agent replied · 11 June 2024
We're thrilled to hear that Alex provided you with a bubbly and patient service, offering lots of helpful information. Your satisfaction is important, and we appreciate your feedback. If you ever need more assistance in the future, don't hesitate to reach out. Thank you for sharing your positive experience!
★★★★★ 5/5
GoogleEllie was really helpful and helped guide us through getting our first student home. She made it very easy and enjoyable
Emz · 14 November 2023
Agent replied · 11 June 2024
That's wonderful to hear! Thank you for sharing your positive feedback!
★★★★★ 5/5
TrustpilotThe team at Oakmans have been Brilliant
The team at Oakmans have been brilliant. From first survey, writing the sales material and then the support to the full process the team supported and advised us. Without Alex (Sales) and Sue (chasing progress) in particular I don’t think we would have survived the process!
Richard · 23 December 2025
★★★★★ 5/5
GoogleI had a lovey experience at the Oakmans Northfield Branch, the team were lovely from start to finish. Katie was so lovely and did multiple bookings with me and Laura and Lesley in the office made everything so easy.
Su-Ling · 27 July 2024
★★★★★ 5/5
GoogleGreat service from Trina and team who were very professional and helpful and communicative throughout the process.
Highly recommended
Rob · 14 November 2023
Agent replied · 11 June 2024
We're thrilled to hear about your positive experience with Trina and our team. Providing professional, helpful, and communicative service is what we strive for. Thank you for your recommendation, and we're here for you anytime!
★★★★★ 5/5
GoogleVery helpful had it all sorted within an hour. Jake was amazing helped move the process in no time
Pachrik · 14 November 2023
Agent replied · 11 June 2024
We're thrilled to hear that Jake was amazing and helped expedite the process so efficiently. Your satisfaction is our priority, and we're here to make things as smooth as possible. Thank you for the feedback!
★★★★★ 5/5
GoogleJay was great at showing us around and explaining the process. Glad to have sorted a house with ease!
Josh · 14 November 2023
Agent replied · 11 June 2024
We're glad to hear that Jay made your house search and the process smooth and easy. Your satisfaction is our goal. Thank you for sharing your experience!
★★★★★ 5/5
GoogleJake and James were very friendly and very helpful as they took us round properties that suited our requirements.
Daniel · 14 November 2023
Agent replied · 11 June 2024
We're pleased to hear that Jake and James were very friendly and helpful in showing you properties that met your requirements. Your positive experience is important to us. If you ever need more assistance or have further questions in the future, don't hesitate to reach out. Have a fantastic day! 😊🏡 …
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