Trusted Agent profile · Birmingham
★★★★★
412 reviews across 2 platforms
899 Bristol Road South, Northfield, Birmingham, B31 2PA
Oakmans Estate Agents's office in Birmingham, at 899 Bristol Road South, is rated 4.6 out of 5 across 412 reviews on two platforms, including 279 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Oakmans Estate Agents won in 2026.
Tell us what you need and we'll put you in touch. Oakmans Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
The Trusted Agent 2026 results for Oakmans Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotThey changed our locks 2 days early so we could not leave the house safely
This company's conduct is completely unacceptable. They ignore emails, and fail to address any property damage issues. In short, it feels like they only care about receiving your money without providing adequate service.Property owner would constantly just show up and be threatening towards us.A tenant that was placed with us didn't pay their final months rent so we all lost our deposit.
1/5
TrustpilotThe Maguire of estate agents: Oakmans
absolutely tragic excuse of an estate agent. I hope every employee at the company has explosive diarrhoea, especially Sophie Payne.
5/5
GoogleThe service Oakmans provided was brilliant. Laura especially went above and beyond to help and was a pleasure to have dealt with her through the process. Very professional and a great representative of Oakmans.
We're thrilled to hear that you had a brilliant experience with Oakmans and that Laura, in particular, went above and beyond to assist you. 😊 She sounds like a true professional and we appreciate your kind words. If you ever require more assistance or have any further feedback, please don't hesitate to reach out. Have a wonderful day! 👍😊
1/5
TrustpilotListing unavailable properties. Disgraceful.
This company list unavailable properties on sites. When my friend and I applied for a property for student accomodation they said they had NO two bedroom properties available but they had listed over 20 properties, which gave us false hope and has massively destroyed our plans and our future. This company has quite literally ruined our lives.
1/5
Googlewe tried them. they sent some chav in a polo round, very poor imo. went wentworth rose & got an instant sale
Hi Simon, We cannot find any record of you as a customer in our system. You previously left a review claiming to be one of our landlords, which we could not verify. Our staff are professional, dress smart and strive to deliver high standards of service. If you had issues a year ago, it’s unclear why you would use our services again. We’ve reported this review to Google as it seems to be a fake. Thank you, and have a good day.
5/5
GoogleGreat service from Trina, Laura & The Oakmans Team. We really cannot fault them, they all made our house purchase smooth & stress free. 10 weeks from start to finish the team were always helpful, professional & kept us fully informed along the way. Highly recommended :-)
5/5
GoogleEllie was really helpful and lovely helping us secure our second year uni house
5/5
TrustpilotExcellent Service & Professional
Team oakmans dealt with the sale of 2 of my buy to let residential properties after many years of managing my properties before my retirement. Service has always been 1st class and my properties have always been fully let and never unoccupied. They have always dealt effectively and proactively with any issues and ensured legal compliance in a tricky market. Highly recommend.
1/5
TrustpilotThey don't deserve stars
If you are a student, please AVOID this agency as they are dishonest, patronising and highly unprofessional. Upon arrival to view ‘multiple’ (we saw 2 in the 2 hours we were there) properties at there selly oak branch we had to wait twenty minutes to even be acknowledged by the girl who sat literally right in front of us, eating a pack of sweets, chatting with her friend (even though the place was packed with students who had been waiting even longer than us). Once we finally had her attention, every house we had planned to view and enquired about had been ‘off the market for a few days’ despite being on the website and never letting us know during the initial telephone call that they were no longer on offer. She proceeded to take us to a house that we had said we did not like the look of but liked another on the same street, showing she wasn't listening to what we were asking. Once back at the packed to the brim branch, the budget we had initially offered was out the window and she kept showing houses that were out of price range, being told by a manager ‘ we don't care what house you get, none of the money goes to us anyways’ very professional. They repeatedly recommended us houses that we had already previously stated we were not interested in, making it seem as though we had no other option but to go over budget and insistent that we wouldn't find a better place as all housing would be gone now due to the time that we were looking so felt pressured to go forward with a particular house. The house in question had black mould growing up the wall which the estate agent claimed to know nothing about and assured would be fixed, blaming the tenants, repeatedly moaning how they left it looking like that but were moaning a how ill they were with Covid (whilst one of the tenants sat in the room listening to her complain about them and how untidy they were) upon reading reviews it was evidence that their maintenance team are not efficient in sorting any problems with housing and with a member of our group having complex health issues we no longer felt comfortable going through with the tenancy. We got back to them within 24 hours ( after putting down the holding deposit (the money didn't even leave the member paying’s account until the day after we contacted them informing them we didn't want to go ahead) and the house was still showing on the website. The guy on the phone said we could have it refunded as we ‘signed multiple forms’ which stated that the holding deposit was non-refundable which we disputed and said a manager would be in contact with us. TWO WEEKS LATER, we had to contact them in which they were rude,patronising and uncooperative. Conveniently all three of the managers were always in meetings when we requested to speak to them. Although explaining that the accountant processed our payment after we had already cancelled the property, they were unwilling to listen constantly repeating and backtracking on themselves. After the unsuccessful phone call they sent us a random blog with no link to their company as ‘proof’ that holding fees cannot be refunded or guide us to their policies surrounding holding fees,however when looking into the blog ourselves underneath the screenshot we were sent it states that it can be refunded. After persisting that we wanted to be refunded they tried to claim that they would now not be refunding this money because they ‘ took the time to drive around in the car to view properties’ A COMPLIMENTARY SERVICE THAT THEY OFFER AS AN AGENCY?!. We viewed 2 properties, one which we walked to and the other that took 30 min to drive to as the estate agent didn't know how to get there, not like we made them our personal uber is it (we actually offered to walk the rest of the way). They finally agreed to pay us back, so we sent them our bank details, however it's been over a week and we still have not received this money back, but they managed to take the money from us in no time at all !!!
5/5
GoogleEllie was really helpful and lovely, amazing in helping us find our house
1/5
Trustpilotworst lettings agents in Birmingham
This is the worst experience I’ve ever had with a Lettings Agent in the 7+ years I’ve been renting around the Bham area.Extremely poor communication. They are very quick at taking your money and incredibly awful at everything else.They do not reply to you. If you have a maintenance problem, they will ignore it.I am in the process of getting legal advice to see what rights I have as they have given me no choice.Appalling
4/5
GoogleGreat experience and had a lovely woman who showed us the houses, great communication before the viewing just couldn’t choose houses to view prior to visit the office.
We appreciate your honest feedback! It's great to know your overall experience was positive, and we'll certainly look into improving the process of selecting houses before office visits. Thank you for bringing this to our attention!
1/5
TrustpilotTo whom it may concern,
5/5
GoogleExcellent prompt service. Diligent and persistent chasing by Trina ensured the sale completed, so different to the service I had previously with another local agent.
We're thrilled to hear that you received excellent prompt service and that Trina's diligence and persistence ensured a successful sale. Your feedback is greatly appreciated, and if you ever have more comments or require assistance in the future, please don't hesitate to reach out. We're here to help! 😊👍 …
5/5
GoogleToday we looked at houses for second year with Ellie and it was a great experience, everyone was very helpful and it was an easy process
We're thrilled to hear that you had a great experience with Ellie and our team while looking for houses for your second year. Making the process easy and enjoyable for you is our goal. Thank you for your kind words!
1/5
TrustpilotSelect a Different Estate Agent
Lack of communication and still waiting for their valuation of my property several days later. Have formally registered a complaint but doubt if they will treat it seriously. Advice to potential home sellers go with someone else.
5/5
GoogleGreat company, lovely staff. Book a Roof Inspection Report BEFORE you buy.
5/5
Googlereally nice and helpful!! Ellie was amazing :)
3/5
TrustpilotFriendly but a bit slow
I tried to call Oakmans during a weekday and no-one answered. When you finally get through they are pleasant enough, but I feel they don't move quickly or in a responsive way. I found the same with some of my e-mails - in some cases I asked a clear question but got a vague and fairly slow answer later which didn't really answer the question. I feel that they need a good shake-up.
5/5
GoogleI’ve been a very picky buyer, but Katie has listened and only shown me properties that have fit within what I want. Her professionalism has been top notch and she’s been brilliant throughout the whole process, I can’t recommend Oakmans and Katie enough
5/5
GoogleLovely showing of 3 wonderful houses. All the houses were brilliant but the decision was made easy with our amazing guide. Would highly suggest oakmans
Thank you for your positive feedback! We're glad to hear that you had a lovely showing of three wonderful houses and that your guide made the decision easy. Your recommendation is greatly appreciated. If you ever need further assistance or have any questions, please feel free to reach out.
5/5
GoogleWere able to find a perfect house for next year with the help of Alex. Had an amazing experience with the estate agency.
So glad to hear that! We're thrilled that Alex made your experience memorable. Your feedback brightens our day. Thank you!
5/5
GoogleIt has been an extraordinary roller coast journey coming to a successful end. Many thanks to all of your wonderful help and support.
You're very welcome! We're delighted to hear that you had a successful journey with the help and support of our team. If you ever require assistance in the future, don't hesitate to reach out. Thank you for sharing your positive experience!
5/5
GoogleWe had Ellie and Alex, they were both lovely and have found us the perfect house, very helpful and very good service :)
We're delighted to hear that Ellie and Alex provided you with a wonderful experience and helped you find the perfect house! 😊 Thank you for your kind words, and we're here to continue offering excellent service. If you ever need anything else, please feel free to reach out. 🏡👍 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Oakmans Estate Agents, Birmingham won Trusted Agent; Oakmans Estate Agents, Shirley won Trusted Agent.
Tell us what you need and we'll put you in touch. Oakmans Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Birmingham.
