Midland Residential Birmingham reviews

★★★★★ 5/5

Google

Midland Residential recently dealt with the sale of my property. Though stressful the staff at Midland Residential ensured the sale went smoothly. I was in regular contact with Donna who went above and beyond to help me. I would highly recommend Midland Residential to help with the sale of your property.

James · 10 November 2022

★★★★★ 5/5

Google

We liked Ross from the moment he came to view the property we had to sell. He made the process very easy and handled our sale professionally. Communication was excellent and we were informed every step of the way. Our house was sold within 3 days. ThankyouPositiveResponsiveness, Professionalism

Janice · 10 November 2022

★★★★★ 5/5

Google

friendly and very helpful staff

Monkagisi · 23 February 2025

★★★★★ 5/5

Google

Great professional customer service from Donna and the midland residential team. They have made my first property buying experience very smooth. Highly recommended for anyone looking to buy or sell property.

Fayes · 10 November 2023

★★★★★ 5/5

Google

My experience with Midland Residential was absolutely positive. The team is professional, knowledgeable and friendly. Ross helped me finding the right property for the right price and with all the paper work involved in this type of transactions: I can't praise him highly enough! I would definitely recommend him and his agency for anybody looking to buy/rent a property in Birmingham.

Marco · 12 November 2015

★★★★★ 5/5

Google

Hi, I love where I live, I love Midland lettings there very efficient in dealing the get things done ,staff are very nice and understanding

Helen · 10 November 2023

★★★★★ 1/5

Facebook

Do not use Midland Residential. Ever since we first gave the deposit and reservation fee over for our apartment, we have had problems with Midland Residential. For a start, they lost copious amounts of documents I sent via email so had to fill them in repeated times. They then moved us in 4 days late because “they were busy”, and then proceeded to turn up 4 hours late to hand over the keys. Meaning we couldn’t access our storage facility and we slept on the floor with absolutely nothing. They offered no consolidation to wasting 4 days’ worth of rent, or either that we booked specific peak time transport to get there for 2pm when really, we were moved in at 6:30pm. The move in was completely rushed. We couldn’t get a word in edgeways and to be frank, we just wanted to be in the apartment after being messed about. Upon moving into the apartment, it was a complete mess. We had to contact the landlady to organise a professional cleaner, as the apartment was in an absolutely awful state and not one surface was clean. Although they repeatedly stated that it had had a ‘professional clean’, then later stated that the tenant had let ‘her friend stay before we arrived, and they left it in a mess’. Also, there was copious loose or broken fittings, mould, matts of hair everywhere, broken furniture, and a burnt table sitting on our balcony. It was a borderline health and safety hazard. Moving on from this first impression, throughout the year they tried to escape giving us 24-hours’ notice for viewings. They would also ring you at 6pm, when they closed, and would leave a message knowing we couldn’t return their calls until the office opened again at 9am. They would also request that we dropped the keys off at the office for viewings so they didn’t have to ‘chase up the landlord’. The office is an hour walk from our apartment and we were students and worked 30 hours a week. Upon moving out, the company were not accommodating in the slightest for their PAYING customers. They would demand times for inspections and move out dates, to that of a time that suited them, and then turn up 1-3 hours late! The process of getting back our deposit was just as frustrating. The whole company gave inconsistent answers, lied, threatened and even called me ‘un-ladylike’. Bad customer service doesn’t even begin to cover the level of unprofessionalism. They don’t read emails nor attachments either, so seem to be just as incompetent at admin as well. I now have my deposit back, 7 weeks after we were moved out of the property. It is not only myself that has had an extreme amount of issues with Midland Residential. Many of my friends, colleagues and peers that have used Midland Residential have had the same, if not similar issues, and swear never to use them again. For your own peace of mind, do not use this company. There are far better companies out there that can offer you better value for your money. I wouldn’t go near them ever again and will advise others not to either. If I could give it 0 stars I would, it deserves no reward or recognition for its extremely poor services.

Mistral · 17 August 2018

★★★★★ 5/5

Google

Ross Kola of Midland Residential provided an excellent level of service. Ross' professionalism was outstanding and he provided a fully tailored service. His dedication and meticulous approach in producing the marketing material was superb. He is a real asset to Midland Residential.

Nardesh · 10 November 2020

★★★★★ 5/5

Google

An efficient and very friendly team. I recommend them for their seriousness and professionalism.

Guilhem · 10 November 2023

★★★★★ 5/5

Facebook

Second to none customer service, both from a Tenant and Landlord point of view. Midland Letting and Sales always look to provide quality and appropriately serviced accommodation for their tenants. They rightly expect Landlords to work with them to achieve this and will not deal with unprofessional Landlords. I would highly recommend this Lettings Agent. I am a Landlord and have let several properties through them for 15 years.

Marco · 23 August 2016

★★★★★ 5/5

Google

Excellent service from start to finish. Shamim helped out with everything with great professionalism , respond to emails straight away, highly recommended. Thanks midland residential.PositiveProfessionalism

Amrik · 10 November 2020

★★★★★ 1/5

Google

Don't deserve any stars.....£795 to £750.....Karma hits back.

Taslim · 10 November 2022

★★★★★ 1/5

Google

The worst service ever i have received from.

Kishan · 2 November 2024

★★★★★ 1/5

Google

Would not recommend. Disorganised and time wasters.

Firebase · 10 November 2022

★★★★★ 1/5

Facebook

Yes... customer service cool... talking nice and behaving accordingly, could not fault the staff at all really. But yeah... have an urgent problem with the lowest-of-quality plumbing system and they'll send someone in. Ignore afterwards. Its been more than a week, and i pay rent to sleep in a constantly-flooded house.

Chhristina · 18 November 2017

★★★★★ 1/5

Facebook

Absolutely terrible service should be a serious investigation in to how some of their staff still have jobs.

Chanel · 18 August 2018

★★★★★ 1/5

Google

very poor service when letting and selling finding customers a struggle

Mr · 11 November 2017

★★★★★ 5/5

Google

great personal service

Ask · 11 November 2017

★★★★★ 5/5

Google

Rating only, no written review.

Raji · 17 February 2026

★★★★★ 5/5

Facebook

Excellent Customer Service, Would Recommend Everyone To Go Through This Company.

Aaran · 20 November 2018

★★★★★ 1/5

Google

Rating only, no written review.

Brad · 10 November 2023

★★★★★ 5/5

Google

Rating only, no written review.

Stephen · 10 November 2023

★★★★★ 5/5

Google

Rating only, no written review.

Miss · 10 November 2023

★★★★★ 5/5

Google

Rating only, no written review.

Naziha · 12 December 2022