Midland Residential reviews

★★★★★ 5/5

Google

Thank you Midland Residential! You made a stressful process, has easy as you possibly could. From start to finish, can not thank you enough! From the start of the process with Ross, giving his thoughts, ideas with his comprehensive knowledge of the market, but also listening to our thoughts, our expectations and giving us positive, but honest feedback. To Donna, who has the touch you need at times when things are stressing you out. With her calming words, thoughts and ideas, all while listening and taking onboard concerns you have. Which is complimented again, with sound knowledge and great interpersonal skills. I would highly recommend using the team at Midland Residential if you are thinking of selling property. No pressure, no pushy tactics, no hidden costs or issues. What you see, is what you get, but you honestly do get alot more than you expect. Thanks again Midland Residential, especially Ross and Donna 👌🏻

Nic · 17 March 2026

★★★★★ 5/5

Google

We recently bought our house through Midland Residential in Great Barr, and the whole experience was fantastic from start to finish. Ross was amazing throughout, his knowledge of the area really helped us make the right decision. He was always professional, patient, and quick to respond. No question was ever too silly, and he made us feel completely at ease during the whole process. Charles made the viewing experience easy and informative. He took his time to walk us through everything, pointing out details we might have missed and answering every question with honesty and care. Donna was so friendly and welcoming whenever we spoke. She was always cheerful and genuinely caring. We appreciated that she kept us updated throughout the process. We’re absolutely delighted with our new home and would highly recommend Midland Residential to anyone looking to buy or sell.

Nabeela · 8 November 2025

★★★★★ 5/5

Google

We had a fantastic experience selling our property through Midland Residential. From the first consultation with Ross it was obvious that they knew the local market extremely well. We didn't get the feeling of a hard sell at all to engage them just a refreshing level of honesty and pragmatism. Ross, Donna and team delivered a superbly professional service that we can not fault at all. We ended up with many viewings and multiple offers and a sale above our asking price. We cannot recommend Midland Residential highly enough.

Nils · 23 July 2025

★★★★★ 5/5

Google

One of the best agency. I suggest everyone to get touch here whenever you need any proper help regarding properties. I recommend Erin as a best and the best staff ever. Very helpful calm and serious about services. Thanks Midlands Residential to make my journey easy to get a rent house.

Raju · 17 February 2026

★★★★★ 4/5

Google

Midland Residential~ Thank you for your service along, especially your quick response and patience . Being an overseas investor, I need a lot of local information from your service to assist me to carry on this rental and sales business. I have been using Midland for over 3 years, I found they were efficient & effective to have a professional property manager like Ms. Shamin Kola, she had been a big hand to me. I wish she can have more good subordinate to assist her which will be more effective. Wishing her all the best & success in the near future! Best wishes, Janet Tai

Janet · 11 April 2026

★★★★★ 1/5

Google

Absolutely shambolic company. You seriously need your head testing ever going with these. You will never see a penny of your deposit back again. They will literally make stuff up out of thin air to keep all your money. Sal one of estate agents is also one of the people who comes round to fix your property for any issues ( so they keep everything in house, low cost and low quality ). Awful communication from many snotty emails and phone calls. Blatant rudeness.

Jake · 17 March 2026

★★★★★ 5/5

Google

I recently bought my new home through Midland Residential, and I honestly couldn’t be happier with how everything went. The whole team was great from start to finish; communication was clear, updates were quick, and they made the whole process feel smooth and stress-free. A big thank you to Ross Kola, who genuinely went above and beyond. Anytime something came up, he sorted it there and then, instead of putting it off for later. That kind of effort really stood out and made things so much easier. Also a huge thanks to Donna Rushton for her help and efficiency, which helped me get the sale completed in record time. If you’re thinking of buying or selling a home, I’d definitely recommend Midland Residential. You’ll be in very good hands with them.

Rakibur · 8 October 2025

★★★★★ 5/5

Facebook

We sold our property through Midland Residential and cannot fault Ross, Donna and team. Ultra-professional and with an impeccable knowledge of the local market we had many viewings, multiple offers and a sale above our asking price. Highly recommended without reservation. If Carlsberg did estate agents.......

Nils · 23 July 2025

★★★★★ 1/5

Google

Took so long with the application and after declining it. I had to wait for a whole week more to get my refund. I wouldn’t recommend tbh. The Worst agency I’ve ever encountered. Lmaooo I get a reply after 2 years. Thank God for other competent agencies. Still 1 star 😝 …

Victoria · 24 March 2025

★★★★★ 5/5

Google

I instructed Midland Residential to find tenants for my properties. They found tenants for my three properties within a week of meeting them. Outstanding information provided from start to finish. I highly recommend any landlord to engage with there services. Thank you Ross, Rob and Rena for all your help!

Humah · 17 April 2025

★★★★★ 5/5

Google

My encounter Midland Residency has been tremendous in a positive way. In particular Donna Rushton has made an extraordinary impact on me, my communication with the company started at the end of 2021 until May 2022 and many of our communications was between me and Donna. She was consistently polite, positive and I could sense her warmth through the phone. I eventually went into the office to finalise our business and I was graced to meet the staff. All the staff we’ve very pleasant however Donna’s hospitality, communication and consideration towards my needs was a highlight that has stuck with me. In my view Donna Rushton should be renamed the Director of first impressions. All the staff were brilliant during the entire process. 9 months after we finalised our business I went back to visit and Donna remembered my name and voice which is excellent in my eyes…Very good service. I will be honoured to do business with Midland Residency again.

Melvin · 10 November 2023

★★★★★ 5/5

Google

The majority of my dealings were with Ross Kola who was absolutely brilliant in all aspects of the business. He was knowledgeable, friendly, helpful, understanding and most of all, professional. The dealings I had with other team members were also of the highest quality with phone messages passed on and emails answered promptly and succinctly. This was my first dealings with Ross and the team but they will be top of my list if I need this type of service in future and would strongly recommend to others. Well done Ross and the team, and thankyou for your support.

FREDERICK · 10 November 2023

★★★★★ 5/5

Google

Cannot thank all the team enough, especially Donna and Ross, for their services. I live abroad and had to do a lot at a distance, but the whole process was smooth, professional and efficient. They knew the housing market and the local area well. We were very satisfied with the evaluation and the final price we got for my mother's house. They were always available to answer questions and give useful advice. I would not hesitate to recommend them.

K · 10 November 2023

★★★★★ 5/5

Google

Extremely satisfied with the service received. Everything was dealt with efficiently and in a timely manner and we were kept up to date throughout. Excellent knowledge and communication and competitively priced.

Patricia · 1 October 2025

★★★★★ 5/5

Google

Midland Residential are an amazing Estate Agent. They are very professional and reliable. They have extensive local knowledge of the properties they sell and the market expectations in relation to price. They gave me a lot of confidence in their ability, which was further supported by them selling a property I had on the market in 2 weeks. I would highly reccommend Midland Residential to anyone looking to sell, buy, or let a property.

Wesley · 8 November 2025

★★★★★ 5/5

Google

My Husband and I were renting a place near city center via Midland Residential. They are extremely professional people and we have had amazing experience every time we interact with them. We were assisted by Sal and Shamim from the team.

Manali · 11 March 2025

★★★★★ 5/5

Google

As both a renter and landlord, I have found Shamim at Midlands Residential amazing to work with. Over the past 5 years, she has diligently looked after my property while being responsive to questions, maintenance requests and organising lease agreements. As a first-time landlord, I was a bit apprehensive about the process, but Shamim and the team ensured the process was painless. I happily recommend to anyone who'll listen!

Avesta · 10 November 2023

★★★★★ 1/5

Google

This company deserves zero stars. Absolutely appalling service, avoid Midland Residential Birmingham at all costs. The positive reviews are very questionable, especially given the current state of the company. It appears extremely disorganised, and the lettings manager does not seem to have oversight of what staff are doing day to day. I expressed interest in a property on 11/03, submitted all requested documents and references by 13/03, and paid a holding deposit. From that point on, there was complete silence, no communication whatsoever. I had to repeatedly chase them: • On 19/03, I was told they were waiting for a landlord’s signature, with no clear explanation, and promised a callback that never came. • I called again and was told the same thing, still no follow-up. • By 25/03 (the day before my proposed move-in date), I still had no update. When I called, I was again told to wait until “tomorrow,” which was completely unacceptable. After insisting on an update, I was eventually told to speak to the lettings manager. Again, I had to call them back myself. After a long and frustrating conversation about their lack of professionalism, they finally sent a tenancy agreement, which we signed. We agreed to collect keys on 27/03 at 12pm. I paid the deposit via bank transfer on the evening of 26/03 and sent proof. Later that evening, they responded saying I should have paid over the phone and that the funds might take 3, 4 days to arrive, meaning we might not be able to move in. Despite this, my bank confirmed the money had been transferred. The next morning (27/03), I again had to call them to confirm receipt, they confirmed they had received it. At nearly 10am, they insisted we still meet at 12pm. We were travelling from South London (over 2 hours away) and asked for a slightly later time (1, 1:30pm), which was refused. The lettings manager became rude and raised her voice, saying if we didn’t attend at 12pm, we couldn’t move in. They then suggested we could collect keys from the office without an inventory, which we reluctantly agreed to. Shortly after, they called back to say the landlord had cancelled our application entirely. This whole experience was extremely stressful and unprofessional. I have rented for years and have never had to chase an agency at every single step like this. At no point did we feel supported or informed, only ignored and then blamed. Overall: terrible service, poor communication, and highly unprofessional staff. If you’re searching on Zoopla or Rightmove, always check the agency carefully. If you see Midland Residential Birmingham, avoid them and save yourself time, money, and stress.

Safia · 11 April 2026

★★★★★ 5/5

Google

Peerless From the very first phone call to thw company (with John Broadbent) it was clear that this company was better than the rest. When I tried to thank him for being so friendly and helpful he told me to wait until he found me a property first! Our search for a rental property lasted a few months. In that time no other estate agent matched Midland residential in professionalism, effectiveness or quality of service. Additionally it became clear quite quickly that MR only worked with landlords with good quality housing. In that time the MR team actually found us three properties that we could have gone forward with but we let go of the first two ourselves. John was there at each of our viewings and he was extremely friendly, helpful and professional. The MR team (mainly Lisa) kept us updated with properties that fit our requirements by email and by phone. A massive thank you to Lisa, Reena, John and the rest of the team! You all deserve the best!

Ben · 10 November 2022

★★★★★ 5/5

Google

Very professional, we rented from this agency 7 years ago a flat, and probably if wasn't our kid need for more space, a garden etc, we will be still in that flat. We recently moved to a house. During the time spend in the flat, guys from agency they were very responsive and attentive, hands on I can say. When I had an issue from instance with boiler or something else they were there to help. I only can say good words about them. Big thumbs up for Sebastian (Sal) who made our life easier. Very professional guy. Loved time spend in that apartment, but it was time to move on. Well done guys and whole team. Wish you all the best. Thank you Sebastian for everything!PositiveResponsiveness, Quality, Professionalism

Cosmin · 10 November 2022

★★★★★ 5/5

Google

I cannot praise the team at Midland Residential enough, at the worst time to be selling a property with Covid a major issue, they were efficient, thorough and active in making sure the sale progressed for us. Ross dealt with viewings which was a relief to us, he was quick to email or call with updates, although anyone in the office was able to answer queries which is unusual in my experience. The online Propertyfile was brilliant, showing what was completed and what needed chasing. A company I will use again and definitely recommend. Safe hands at a stressful time.

Maxine · 10 November 2022

★★★★★ 1/5

Facebook

Absolutely shambolic company. You seriously need your head testing ever going with these. You will never see a penny of your deposit back again. They will literally make stuff up out of thin air to keep all your money. Sal one of estate agents is also one of the people who comes round to fix your property for any issues ( so they keep everything in house, low cost and low quality ). Awful communication from many snotty emails and phone calls. Blatant rudeness.

Jake · 24 February 2026

★★★★★ 5/5

Google

The process of buying a house through Midlands Residential has been exceptional from start to finish. We dealt with Ross, he was very helpful from the get go. He made arrangements so we were able to view the house as we were travelling from London. Every query throughout the process was responded to promptly, Ross and the team were always available via email and phone which helped massively. At one point, there was a chance the sale may not have gone through however Ross gave us his full support to ensure we made the right decision. In particular, we used the solicitor recommended by Ross and it’s the best decision we made hence completing our sale within 8 weeks. Ross was personable and professional, he supported the entire process, assisting to expedite where he was able to. I can’t thank him enough for allowing us to enjoy a stress free and quick process as first time buyers - a pleasure to deal with!PositiveResponsiveness, Professionalism

Zainab · 10 November 2021

★★★★★ 5/5

Google

We used Midlands Residential, Great Barr, as the selling agent for a leasehold property which completed on 31/10/23. Donna was our day to day contact and managed all aspects of the sale. We were very satisfied with the service provided. Donna was excellent at being proactive and with communications throughout. Would definitely use again and recommend to others.

Charlie · 10 November 2023