1/5
TrustpilotOne star is too too too good for them
One star is too too too good for them, they are heartless and worthless, their housing association status should be stripped... Horrible company..
Trusted Agent profile · Birmingham
Midland Heart Managing Agents for Cygnet Birmingham reviews
★★★★★
1,177 reviews across 2 platforms
Bath Row, Birmingham, B15 1LZ
Midland Heart Managing Agents for Cygnet's office in Birmingham, at Bath Row, is rated 3.7 out of 5 across 1,177 reviews on two platforms, including 325 Google reviews rated 2.5.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJag Clire
Agent replied · 6 June 2026
We're sorry to hear that your previous experiences haven't been great, but we're glad to hear that your visit from Jag went smoothly. If there's ever any problems, please don't hesitate to send us an email to feedback@midlandheart.org.uk The team at Midland Heart
1/5
TrustpilotMidland heart will tell you things they…
Midland heart will tell you things they will NOT follow out at allBeen on thw phone on hold for over an hour.DisgustingNot happy tenant
1/5
GoogleThe worst housing association ever I have known, also the contractors are very poor to communicate and lack of professionalism. They only chase up people for rent.
1/5
GoogleWorst of the worst
Agent replied · 11 October 2026
Hi Joshua, we're sorry to hear that you haven't had a great experience with us, we'd like to get this looked into to find out what's happened. If you could please send us an email to feedback@midlandheart.org.uk with the details and we'll take it from there. The team at Midland Heart.
1/5
TrustpilotNot even worth the one star!
Not even worth the one star!! They allow tenants to BULLY and HARASS other tenants, even though it's against the law! Disgusting, LAZY and uncaring
2/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hi Ben, thank you for leaving a review. We'd like to take a look into your recent experience, if you could send over an email to feedback@midlandheart.org.uk and we'll go from there. The team at Midland Heart.
1/5
GoogleThe very worst housing association, not safe, filled with criminals, unhelpful and inappropriate staff, customer service is unhelpful, and you would wait forever for them to answer your call.
1/5
TrustpilotNot taking seriously their vulnerable…
Not taking seriously their vulnerable tenants! I know someone who won’t go out because of a neighbour who is intimidating her both midland heart
4/5
Googlemy son was liveing in one of their bungelows in harbourne for 5yrs he had ms and died 2017 .He said they were very good very good agency
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi Thamilahan, thank you so much for taking the time to leave us a positive review. If there's ever anything that we can help with, you know where to find us. The team at Midland Heart.
1/5
GoogleA male customer service agent hang up on me because I had the gall to call to request a repair because my radiator broke. Terrible staffs.
1/5
GoogleAwful housing association. They lack empathy towards people suffering from mental health and did not support me in moving due to my condition.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi Sofia, thank you so much for the positive review. If there's ever anything that we can help with, you know where to find us. The team at Midland Heart.
1/5
GoogleThe worst housing place stay away, constant mould and damp in my property and all the neighbours yet nothing has ever been done about it.
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi Maryann, we're sorry to hear that you're not happy with the service. We'd like to understand what's happened and how we can help, if you could send us an email to feedback@midlandheart.org.uk and we can take it from there. The team at Midland Heart.
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi Georgina, if there's anything that we can help with, please don't hesitate to call into our Hub or drop us an email on feedback@midlandheart.org.uk The team at Midland Heart.
5/5
GoogleNice
Agent replied · 16 April 2026
Hi there, thank you so much for the positive 5* review. If there's anything that we can help with, you can always give our Hub team a call. The team at Midland Heart.
1/5
TrustpilotVery bad company,had a boiler repair…
Very bad company,had a boiler repair took 1year 2 months,don't go with them
1/5
GoogleTotal time wasters never do what there say, always lieing midlands heart should be reported guys avoid them.
4/5
GoogleI helped someone get a home from them. The staff were warm friendly helpful each time we went. The building is accessible and pleasant.
1/5
GoogleNot happy as they kicked my brother in law out while he had metal problems just cuz my brother in laws ex gave up on the flat
3/5
GoogleI contacted them many times but no answer 🤔 …
3/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi George, thanks for the positive rating and for sharing your photos. If there's anything that we can help with, you can always call into our Hub. The team at Midland Heart.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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