1/5
GoogleTotal time wasters never do what there say, always lieing midlands heart should be reported guys avoid them.
Trusted Agent profile · Birmingham
Midland Heart Managing Agents for Cygnet Birmingham reviews
★★★★★
1,177 reviews across 2 platforms
Bath Row, Birmingham, B15 1LZ
Midland Heart Managing Agents for Cygnet's office in Birmingham, at Bath Row, is rated 3.7 out of 5 across 1,177 reviews on two platforms, including 325 Google reviews rated 2.5.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google4/5
GoogleI helped someone get a home from them. The staff were warm friendly helpful each time we went. The building is accessible and pleasant.
1/5
GoogleNot happy as they kicked my brother in law out while he had metal problems just cuz my brother in laws ex gave up on the flat
3/5
GoogleI contacted them many times but no answer 🤔 …
3/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi George, thanks for the positive rating and for sharing your photos. If there's anything that we can help with, you can always call into our Hub. The team at Midland Heart.
5/5
GoogleExcellent service
Agent replied · 16 April 2026
Thank you so much for the positive review Shelly! The team at Midland Heart.
1/5
TrustpilotDecided to send this review to the…
Decided to send this review to the hubrepairs. So they can read it. Midland Tarts..
1/5
GoogleRegret to have move to one of their property, would have prefer to rent from private sector.Customer service POOR. Rent expensive
4/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Hi Bal, thank you for leaving us a positive review. If there's ever anything that we can help with, please don't hesitate to send us an email to feedback@midlandheart.org.uk. The team at Midland Heart.
1/5
GoogleUseless!!! Disgusting behaviour and lack of care to tenants! allowing for bullying and harassment!
1/5
TrustpilotDrugs allowed in their properties
Horrendous, do not care about tennants
4/5
GoogleRating only, no written review.
Agent replied · 25 January 2026
Hi Hewin, thank you for the positive review! If there's ever anything that we can help with, please don't hesitate to give our Hub team a call. The team at Midland Heart.
1/5
GoogleDisgusting how they treat remnants, leave them in mould and damp properties and never answer the phone stay away people.
2/5
GoogleWell I've not been offered anything yet
5/5
GoogleRating only, no written review.
Agent replied · 14 January 2026
Thanks Steve for taking the time to leave us a positive review. The team at Midland Heart.
1/5
GoogleRating only, no written review.
Agent replied · 14 January 2026
Hi there Emma, if there's anything that we can take a look into for you to be able to help, please don't hesitate to send us an email to feedback@midlandheart.org.uk The team at Midland Heart.
1/5
GoogleRating only, no written review.
Agent replied · 14 January 2026
Hi Zaiga, thanks for reaching out. We understand that your recent experience hasn't been great and we'd like to get this looked into for you. Please could you send over the details via email to feedback@midlandheart.org.uk and we'll take it from there. The team at Midland Heart.
1/5
GoogleRating only, no written review.
Agent replied · 14 January 2026
Hi James, we appreciate you taking the time to leave a rating of your recent experience. If there's anything that we can take a look into for you, please could you send over an email to feedback@midlandheart.org.uk with your details. The team at Midland Heart.
5/5
GoogleRating only, no written review.
Agent replied · 14 January 2026
Thank you so much for the positive review Leah! If there's ever anything else, please don't hesitate to give us a call. The team at Midland Heart.
1/5
TrustpilotThis housing association have left me…
This housing association have left me feeling bullied, scaredand suicidal
1/5
GoogleReally bad service don’t answerphone get closer in Que ans time is going up how’s that
5/5
GoogleAdequate and understanding
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Hi Kate, thanks for leaving us a review. If there's anything that we can take a look into for you, or help you to raise a repair, please could you send us an email to feedback@midlandheart.org.uk The team at Midland Heart.
5/5
TrustpilotVery good work today excellent actually…
Very good work today excellent actually very pleased and pleasant workmen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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