Trusted Agent profile · Birmingham
★★★★★
270 reviews across 3 platforms
201B Tiverton Road, Selly Oak, Birmingham, B29 6DB
MasonKnight Properties's office in Birmingham, at 201B Tiverton Road, is rated 3.3 out of 5 across 270 reviews on three platforms, including 248 Google reviews rated 3.5.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI was tenant with MasonKnight for 2 years and thoroughly recommend their services; they stand out from the crowd in Selly Oak because their properties are seemingly furnished and maintained to a higher quality than other letting agencies. The staff are approachable and helpful and they don't charge excessive fees. I would use them again.
Thanks very much Andrew
5/5
GoogleReally spot on. And a good vibe going on with her
Thanks very much Akan
1/5
TrustpilotAvoid!
Avoid at all costs. They are very quick to slap a huge bill on at the end of the tenancy for inflated and fictional costs. They see students as an easy target and when you question them or provide evidence to the contrary they ignore you, refuse to speak directly and threaten with solicitors. Incredibly unprofessional and make money out of unsuspecting students when they leave!
1/5
GoogleI lived with four other young professionals for a year whilst working in Birmingham. When we moved in on 1st July the house was dirty so myself and the others deep cleaned the house. The mattresses were old, uncomfortable and stained. The fire safety system was faulty and when we requested maintenance on it the agents claimed it was fine, yet when the fire brigade were called to our house due to an unstoppable alarm at 12:00pm they confirmed the system was a safety hazard. The agents still claimed there was no fault. Upon moving out the tenants and I provided a full clean of the house. We were surprised by a inflated charge to "dust" the house almost three months after moving out. The agent claimed the house was not in the same condition as when the professional clean was done on 12th July when, in fact, this was after we had moved in and already carried out the deep clean ourselves. They also threatened a colleague with legal involvement if we did not lay the fee when this was challenged. I would not use this agent again.
5/5
GoogleNice, clean, spacious property. Cooperative friendly staff.
Thank you Shayan
1/5
GoogleAbsolutely appalling. Rented a house with them in my second year and the house was covered in mould and damp. One room had no insulation and a gaping hole in it, with promises to address this all year. One of their selling points is that they use friends and family to fix issues. THIS IS NOT a positive. Conned by the surveyor looking at the damp being a cousin and placing the blame on us (even though the mould and damp was there from the beginning and the extent of it was a health hazard.) AVOID AT ALL COSTS
1/5
GoogleNo transparency. Rude, unhelpful staff. Would avoid at all costs. Problems from onset - rude staff when attempting to book a viewing, firstly told the property wasn't available, then that the property had been let. After chasing was then told we could have viewings until 4 pm only. Viewing changed to 15:30 with no warning and then later told we could have a 16:20 viewing. At the viewing greeted by owner of the company, I initially asked his views on having sharers in his property, he stated he was more than happy to have them and favoured it due to their being a higher number of incomes over families or couples. Shown round the property and received extensive talk of how well MasonKnight work for 1+ hr. It wasn't until we expressed interest, the owner stated that there was a non negotiable extra 25 pounds charge per person per month for being sharers. No talk of this when we initially discussed sharing. Complete waste of time. I can only imagine this lack of transparency and time wasting is passed down throughout the company hence office attitude and how they manage their properties.
5/5
GoogleNeeded a rental payment adjusted. Elvira was very helpful and quick to respond and help solve my issue.
1/5
GoogleElectricity trips, boiler breaks, rat in kitchen, locks that can be unlocked with any key in the world, was dirty on arrival, toilet didn’t flush, so many weeds, bathroom leak, fence fallen down, tried to increase fees for no legal reason, fizzing broken wire, no tv remote, terrible communication, put bills in student residents name, didnt pay our bills inclusive energy providers, basically, illegal money grabbers
5/5
GoogleFound a property with these guys in my 3rd year wish I'd found them earlier cause they have the best properties by far. Friendly staff and there own maintenance team make for a great experience. If you're looking for property in birmingham look no further than these guys. Doing a masters so hoping to stay with them for that and future years when I get a job. Great agent with five star properties and service.
1/5
TrustpilotI wish I could rate this company no …
I wish I could rate this company no stars. THE WORST STUDENT LETTING AGENCY IN SELLY OAK. Adrian and Louise Lui are soooo difficult to deal with. They are very unprofessional, immature, rude, dishonest, insulting. It's no wonder they're not part of the MLAS. If you're a person of colour please stay away they do not know how to treat all customers fairly. Very very dishonest constantly feeding us different kind of lies throughout the whole year. They did not respond to any of our concerns or issues regarding the property effectively or efficiently often ignoring our emails. Often responded to negative feedback in a very juvenile and petty way rather than attempting to resolve issues, which is highly unprofessional. Left a negative review on Google. This agency have sent me emails threatening to take me to court for costs for cleaning and repair if I do not take down my google review. Shows just the type of dishonest and unprofessional company they are trying to cover up the truth. I have evidence of this if anyone wants to message me about this company, I am very happy to share. Also I have evidence of them sending me a breakdown of the costs of repair which has amounted to £555. They have my deposit so have no reason to pursue costs for cleaning and repair in court. Happy to show his to anyone also. Please stay away from them. What kind of company threatens people over google reviews? Everyone is entitled to their own opinion. The funny thing about this is that they have responded to our reviews quicker than they have ever responded to any comment or issue regarding the house which is absurd.
1/5
GoogleThey still didn't understand that I was looking for a 3-room apartment.
1/5
GoogleStill working on getting all of our deposit back as they made up charges right at the end. I've chased them so many times now I've lost count. They won't deal with a lot of queries on the phone, just tell you to write an email and put the phone down. At which they then just ignore the emails. Would not recommendNegativeResponsiveness, Quality, Professionalism
5/5
GoogleGreat friendly service. Fast response for any issues, would like to thank Adrian for all his help in getting us all sorted. Thank you.
1/5
YellAvoid this Very bad agent !
Avoid this Very bad agent ! cannot believe how this husband and Chinese wife’ small family business still running? They are Ruthlessly, don’t respect tenants . Terrible attitude, lack of knowledge! The worst agent I ever seen. From Company House , you can see they just recent reregistered business and renting properties to Chinese students
5/5
GoogleJust veiwed a house with Rob Battersea, a very polite man, enjoyed conversing with him about the property and other matters, very helpful with information regarding the property in question. Happy with the sevice he provided.
Thank you Dan
5/5
GoogleHad a very positive experience with MasonKnight Properties . They were very professional, available and open to listen to all requests. Thanks to this agency we found a house perfectly fitting our needs. Definitely recommend it.
Thanks Isabel
1/5
GoogleHorrible people to be honest. Tried to charge us so much after moving out meanwhile when we moved into the property there were so many things wrong with the place. Harassed us by sending multiple emails and letters even after we had paid and threatened to take us to court. Wouldn't wish this upon anyone.
1/5
GoogleBad business. Wested my money. Be careful
5/5
GoogleMason Knight is such a very helpful agent. They provide lots of options for the customers. I will use this agent again.
1/5
GoogleRubbish service. Applied for house they held me for 2 weeks did even bother to inform me about the progress of application. After waiting of two weeks today I called to know about the status of my application they just said that property is not available anymore. It’s totally unprofessional behaviour to the client
5/5
GoogleVery helpful & Professional, they surprised me with the dedication of customer satisfaction & quality of there properties bearing in mind they are students houses which with the high level of furniture and house work .
Thanks Peng
5/5
GoogleA refreshing change for a letting company - they actually CARE. Adrian & Louise try to look after all party's interests - landlords AND tenants. Having dealt with them for 6 years, can't speak highly enough.
Thanks very much Chris
5/5
GoogleI am renting a flat from them and they are really nice and helpful. I am strongly suggest that you can trust them. Thank you for your time and effort.
Thank you Yavuz
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