MasonKnight Properties Birmingham reviews

★★★★★ 1/5

Google

Horrific, horrific experience. Would not ever, ever recommend. Will be reporting this agency to the SHAC and the nearby universities to blacklist. Agency was extremely disorganised and extremely, extremely dishonest. Many things that had already been agreed upon in the contract were completely ignored or lied about. Completely distrustworthy.

Jessie · 13 June 2017

★★★★★ 5/5

Trustpilot

Reply to last review

Jade, Maite and K Maps were tenants in one of our property, rent was never paid on time, sometimes 4 months late, when we phoned them up, they will use excuses such as draw is not stable, but when we offer to go in and fix the problem, they refused the access for our workman. During their tenancy, Police has been called few times due to their behavior towards our member of staff. Now Maite has left the property with unpaid utility bills around 2000 pounds, and also have completely trashed the property with multiple damages such as smashed room doors, doors of fridge freezer that has been ripped off, the property was in such a state that our cleaners team of 5 had to spend 12 hours in there.The cleaning and repair bills have amounted around to £3000.00. And also we have lots bailiffs knocking on the door looking for them. County court summons has been issued against them, not because of the review, but to recover the damages and unpaid bills they have left. Quite frankly, they were the worst tenants we have had in 20 years. We want to warn any prospective landlords about these tenants and we will be contacting tenant referencing agency about them as well. And also now they are using reviews as leverage to try and get out what they want. Which we are not prepared to do, not when the tenants trashed the landlord's property and walked away with thousands of pounds of debt.

Louise · 4 September 2017

★★★★★ 5/5

Google

I found Mason Knight Properties to be the best of various letting agencies whilst renting for several years in Selly Oak. I rented two separate properties from them. The properties were furnished to a higher standard than any of the other letting agencies' properties. Of note is the bed mattress quality, they are actually comfortable, other letting agencies' properties seemed to all be furnished with these horrible mattresses. I found that all of the staff to be friendly and happy to chat at MasonKnight Properties. Adrian and Louise were particularly helpful when we had any issues with the property, one of them would promptly visit and make arrangements for the problem to be rectified. Even for trivial things such as forgotten key! In one of the properties there was some work that needed to be carried out, this was handled very professionally with clear dates as to when in would take place, and how long it would take. The work people hired were friendly and efficient, every day you could see clear progress was made and they made considerable efforts to ensure they were not in our way or doing anything loud at particular times. Also of note is that I was never charged any fees on moving out, in fact when I moved out of the first property, I was kindly reminded by Louise that the oven needs cleaning, which we had totally forgotten about, we were allowed to head back and clean it and hence avoid any fees. No other letting agency gave this opportunity, they just simply presented a bill. I now rent in a different area in Birmingham and before renting this property I spoke with Adrian to see if he had any properties that would suit me. He was honest and good enough to say he didn't and suggested other places to look despite this obviously costing him business. If anyone is considering renting in the Selly Oak area, the only place I would recommend is MasonKnight Properties. Particularly if you want a comfortable mattress!

Andy · 13 June 2017

★★★★★ 5/5

Google

The home maintenance team at MasonKnight are very reliable, always turn up when problems are reported and are quick to sort them for us. They’ve been a great help this year.

Sydney · 16 April 2025

★★★★★ 5/5

Google

The most helpful and trustworthy letting agency I have used whilst living in Selly Oak. Adrian was brilliant to deal with and sorted out any issues in the house very quickly and with as little fuss as possible. Would definitely recommend.

David · 13 June 2018

★★★★★ 5/5

Google

The maintenence team are friendly and have been quick to respond to any issues we have had. Matt and SImon are polite and curtious. Would recommend.

Vivienne · 16 April 2025

★★★★★ 1/5

Google

I’ve had a disappointing experience with MasonKnight Properties. Communication was poor and responses were delayed or unclear. Maintenance issues were not resolved in a timely manner, which made living conditions frustrating. I expected a more professional and responsive service given their reputation. I hope they take feedback seriously and improve their management going forward.

Roger · 18 May 2025

★★★★★ 5/5

Google

MasonKnight was awesome! They negotiated a lower price so three of us could rent a four-bedroom house. Now we have an extra room, great service.

Dusan · 16 April 2025

★★★★★ 1/5

Trustpilot

DEPOSIT SCAMMERS - allowed to trade in Birmingham

No intention of returning deposit in full - with every attempt made to make deductions. You know it will be bad when they state “no accompanied out inspections” all they want are the keys back to move the next tenants in!

Mark · 25 September 2025

★★★★★ 5/5

Google

Had issues with the frozen pipes today and Matt and Simon came round really quickly and helped us with the issue! Thank you

Georgie · 16 April 2025

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience. I used these guys while I was in my second year of Univeristy. We all signed separate tenancy’s for each room. 3 people then decided Univeristy wasn’t for them and dropped out. After this they tried to bill me for the full amount of the house leaving me with nowhere to live 3 days before I was supposed to move in. They then continued to hound my parents and myself for weeks. We told them they could keep my deposit if they stopped contacting us. Crooks

Jack · 27 February 2024

★★★★★ 1/5

Google

0 STARS The most disgusting letting agency I’ve ever been with, the staff are ignorant and rude and refuse to help with any simple maintenance requests or take 6 months to do so. When we moved in the house was covered in mould, there was trash everywhere and the garden was an overgrown mess and we were told it was our responsibility to sort it out. The house was freezing as every room had a draft, the bedroom walls were left in a state yet I’ve read that the charge students ridiculous fees to clean up the house after tenants have moved out. The house it’s self was falling apart, and the worst of it was that we had caught the landlords and agents letting themselves into the property without giving us any notice as well as snooping around our rooms and looking through our belongings when we weren’t home. They would also have excessive amounts of viewings every week and after these viewings go and “inspect” the house without giving us any notice. And then failing said inspections so they have an excuse to come back to the house whenever they want. They also threatened to take measures to remove my rescue rabbit (which is illegal) themselves without any given warning! Imagine being scummy enough to threaten to take your pet whilst you’re not at home, and when they have once again entered the property without any notice. Absolutely dreadful people and I pity any new students that decide to rent with them. There’s a reason that they don’t ask for a deposit and that’s because they’ve been caught out so many times for withholding tenants deposits claiming there was damage to the house that was already there. Save yourself the stress.

Bethany · 13 June 2019

★★★★★ 1/5

Google

Went to view a property this morning at half 10 in Northfield by the job centre in Longbridge. The agent turned up late one of the builders let us in and showed us around. The gentleman was extremely friendly and helpful however the same couldn’t be said for the agent, when she came in did not say anything to me and my partner just smiled and went around taking pictures of the property. This lead for us to having no information on the apartment which is very disappointing as even though the previous tenant left it in a state it was lovely but not worth £605 pm for the size. The woman after not speaking with us and only talking with the builders then went outside and left us, we decided we had had enough and left, nothing was said to us or saying thanks for viewing or if we were interested in having the apartment. Extremely disappointed and the service is disgraceful, previous people who had gone through the agency clearly did not have the same woman we did. Won’t be going through them again as we do not want the same disappointment as today.

Jade · 13 June 2018

★★★★★ 5/5

Google

I had MasonKnight as letting agents for 3 years and could not speak more highly of them. After our previous experience with Selly Oak letting agents (who tried to con us out of money for a variety of fictitious or exaggerated reasons) it was great to have a set of friendly people who were fair with us. They actually also helped us to get some of our money back from the original letting agents who had falsely/illegally charged us (but being in our first rented property we didn't know what we were doing!) in their own spare time, at no cost to us.

Adam · 13 June 2017

★★★★★ 5/5

Google

Super impressed by the service and I would like to especially highlight Diana as a top performer!

Jon · 16 April 2025

★★★★★ 5/5

Trustpilot

Helpful People

As a student at University of Birmingham and I needed to find a place to live. MasonKnight were very helpful and they found me a great property that was safe and secure. The agent I worked with was really patient and they took the time to explain everything to me. I would definitely recommend them to other students.

Sumit · 14 November 2024

★★★★★ 1/5

Google

My time with masonknight has been nothing short of awful. We encountered problems such as cold showers for days even weeks, a carbon monoxide monitor taking an extensive period of time to be fixed amongst many of other issues. The energy company they use, Quantum NRG is also a poor quality service whom I suspect of making up charges in regards to utilities. My total bill, which was delivered late (no surprise there) came up to nearly eight thousand pounds despite us not being in the house all year round and one of the tenants not being there much at all. They are taking advantage of our positions as students to extort us and it needs to be stopped sooner than rather.

Tami · 15 September 2023

★★★★★ 1/5

Google

Beware of Mansion Knight Properties: Unjust Refund Denial I am a student who arrived here for educational purposes, and my experience with Mansion Knight Properties has been incredibly disheartening. My friends and I, a group of five people, each paid £412 as an advance payment and deposit, but we are now facing immense difficulty in getting our money refunded. Mansion Knight Properties' handling of our refund request has been highly disappointing. As students who are already facing financial challenges, this situation has put an additional burden on us. Despite providing valid reasons for the refund and adhering to all the necessary procedures, the company has repeatedly denied our request without any explanation or clear communication. The lack of empathy and understanding exhibited by Mansion Knight Properties is deeply troubling. As students, we rely heavily on our finances and every penny matters to us. Their refusal to refund our hard-earned money has left us feeling deceived and taken advantage of. It is important for students and other potential tenants to be cautious when dealing with Mansion Knight Properties. Their unethical behaviour and disregard for customer satisfaction raises serious concerns about their professionalism and integrity. In light of my experience, I strongly advise fellow students and prospective tenants to explore other real estate options and avoid engaging with Mansion Knight Properties. It is crucial to choose a reputable and reliable property management company that values its customers and upholds ethical business practices. Mansion Knight Properties' unjust refusal to refund our advance payment and deposit has caused significant financial strain on myself and my friends. As students, we trusted them with our money, only to be let down by their lack of transparency and disregard for our situation. I caution others to steer clear of this company to avoid similar hardships and disappointment.

EDULA · 14 August 2023

★★★★★ 2/5

Google

I have never received my deposit check after calling several times and sending many emails. Some things were positive, but I would definitely not recommend this agency.

Gemael · 28 October 2025

★★★★★ 1/5

Google

Treated students apaulingly, We're clueless and took ages to sort stuff out, didn't care about emergency gas leakage and carbon monoxide posion which the students had experience. Left them without heating and hot water for several days. The woman who dealt with the students refused to talk to the emergency gas engineer and told the students to mute the phone, Didn't care that they could of died, She needs to be sacked , disgusting behaviour. The engineer told them to replace the boiler.

Donna · 12 June 2023

★★★★★ 1/5

Google

Had a terrible previous experience renting a student property with MasonKnight. Lots of promises that were unfulfilled when they talked about property renovation and even had the audacity to blame us for bathroom mould which was present before we moved in and were assured would be treated during our tenancy. On leaving we thoroughly cleaned the property and left it in a better state that we had found it - but were still charged from our deposit for further cleaning. We went through the deposit protection scheme and a picture of a tiny amount of fluff on the carpet was provided as evidence. We managed to keep a portion of our deposit. What really annoys me though is that this was all 7 years ago and I still periodically receive emails from them about totally irrelevant properties. This is despite me requesting that they delete my personal data from their system.

Josh · 12 June 2023

★★★★★ 1/5

Google

WORST DECISION - STUDENTS BEWARE I rented from MasonKnight with three of my friends during the 2019/2020 academic year. Off to a bad start, we were informed that MasonKnight wanted to refurbish the house we were in (74 Raddlebarn Road) during our tenancy, starting with our spare room, then moving us individually out of our rooms to work on the others. The construction work started around 7-8am, even on weekends which was very disruptive for everyone. At the start of April 2020 - just two weeks after the country had gone into its first lockdown - we were moved to another property on Katie Road. At the end of June, we were informed that the Katie Road house had been let to another group of students and that we would have to move yet again. This time, our group was moved into albeit a lovely house on Haborne Lane. Little did we know, the owners of the property had not been alerted, and we were moved into their house without their knowledge. To make matters more uncomfortable, this new property had no WiFi installed, the utilities were on a top-up card which hadn't been loaded so the electricity and hot water didn't work! We took cold showers, borrowed the neighbour's internet and called Adrian Mason. When he arrived, he informed us about the top-up cards, which we promptly asked him to sort out as we felt this was up to MasonKnight to arrange. It took 7 days to get WiFi to this third and final property, and two of us were masters students at the time. Finally, any time we felt we did not receive a response in an appropriate timescale, one of us would visit their offices on Tiverton (before the pandemic), only to find the staff were hostile and uninviting. They told us that we were not meant to come in person but rather wait for a reply via email or through their app (which was functional at best). When a family member of mine left a review on their Facebook page detailing the stress we had been through just at the start of the tenancy, I was sent an email by a representative of MasonKnight asking me to remove this review within 24 hours. Appalling behaviour, especially during a pandemic.

Maxane · 12 June 2023

★★★★★ 5/5

Google

Nice houses, nice people to deal with, Adrian is great, he is willing to go extra length and very knowledgeable about his houses

Trevor · 13 June 2019

★★★★★ 5/5

Google

Great experience, no pressure sale, no pressure on marketing, always available on the phone to talk to, cannot fault them!!

Tom · 11 December 2024