Martin & Co Birmingham Harborne reviews

★★★★★ 1/5

Google

Avoid at all cost Failed to act on serious health and safety issues We experienced months of unresolved problems including a rat infestation, faulty ventilation and ongoing security failures. Despite repeated reports, communication was slow and ineffective, mostly “we’re chasing it” with no real action. Even our formal request to leave early due to health risks was delayed with no urgency. The conditions impacted our health, yet there was little accountability or meaningful response. Polite communication, but ultimately a stressful and unacceptable experience.

Geoff · 9 May 2026

★★★★★ 5/5

Google

Jordan was super friendly and informative about the property. Very professional and we loved that he was on time and prepared.

Heart · 25 July 2026

★★★★★ 1/5

Google

I never leave negative reviews however with Martin and Co Harborne I’ve had a horrible experience and they’re very unhelpful. My building flooded (no one’s fault) however, every time you call or email about the countless issue in relation (chipped and peeling floor boards, mould growing in the floor, skirting board displaced, water stains) the property managers are unavailable and the estates team do nothing to help. Do not recommend.

Adam · 14 July 2026

★★★★★ 5/5

Google

Herbie was so lovely. Although I haven’t found my perfect home yet, Herbie showed me my first ever viewing on my new journey. He was incredibly professional, knowledgable and made the experience extremely chilled which is something I …

Kayla · 8 March 2026

★★★★★ 5/5

Google

Jack was very helpful and gave us all the information we needed. I would recommend for anyone looking to rent.

Harminder · 14 November 2025

★★★★★ 5/5

Google

Spoke to Ben while looking for a rental property and he was very helpful and informative with what was available and where the best area to look, for our specifications was. Would definitely recommend

Laura · 22 June 2025

★★★★★ 5/5

Google

Awesome staff.. shout out to Herbie,Jack and other for helping us out!! Highly recommend 👌 …

Marissa · 18 December 2025

★★★★★ 5/5

Google

Tobias was very helpfull and polite. He showed me around the house with calm personality and did not rush me through the house. Very reccomendable

Aini · 21 September 2025

★★★★★ 5/5

Google

Martin & Co provides excellent service, and I especially want to thank Natasha Scott. Since I am not in the UK and unable to handle the various aspects of renting out and manage my apartment, Natasha has been incredibly helpful in managing and renting out the apartment, which has given me peace of mind.

Ryan · 21 September 2024

★★★★★ 5/5

Google

This is the perfect Estate for lettings. I had the pleasure to be introduced in a brand new place that I could call home. I enjoyed the viewing and I was impressed by Sam, the person who showed me the place. Not only he was helpful and nice, but he was also funny and true to nature! Give this guy a raise!

Gabriel · 26 August 2026

★★★★★ 5/5

Google

Owen was excellent during my property viewing. He was Friendly, professional, and knowledgeable about the property. He answered all my questions and made the experience straightforward.

Dan · 1 September 2025

★★★★★ 1/5

Google

Shit service they call you 5 times for viewing and when you reach the property, the Person tells you we have to reschedule and everything that’s not how it works I wasted my time. I took a day off went to see the House and their colleague telling me that they can’t show me the Property that’s not fair that’s not how it works not recommended at all

Mobile · 14 July 2026

★★★★★ 5/5

Google

Simran is exceptional. I can't speak highly enough of her work as my property manager. It's a genuine relief knowing she's handling everything with such competence and care!

Jay · 14 May 2026

★★★★★ 1/5

Trustpilot

WATCH OUT FOT YOUR DEPOSIT.

Those guys are really unprofessional and they will make everything they can to rip you off. They are holding our deposit for 2 months already as they put a list of unfair expenses to dry out the whole deposit. An example of this is charging around £750 as an end of tenancy cleaning charge (distributed on every item you can think about ,let alone the other unfair charges which takes the total amount of deductions they claim to £1048. We left the flat clean but they wanted it to be professionally cleaned although it was not professionally cleaned when we moved in. Carpets were fall of spots and stains when we moved in and we reported that. But they want to charge us for steam cleaning of carpets as we reached the end of tenancy. Their check out report is listing many lost items (such as forks , plates, knifes, hammers ... Etc) while those items are just placed in a different place where they are not even bothered to look at. Don't overlook any silly fault or issue in the flat as we did because we didn't want to be a demanding and fussy tenants, because you will be paying for it at the end as you will get the blame. Some issues we reported at the beginning of the tenancy, they sent Thier handyman who told us they are not fixable as they might need a complete replacement. We let it go but guess what? All of those issues are now listed in Their check out report as faults we are responsible for. And their charge for each one of them is hefty and inflated. My son has a small paper taped on the door to remind him of something. We forgot to remove that before we leave. Guess how much they charged for removing that tape? £10. This is how they managed to accumulate a whole list of unfair crazy charges to reach to £1048. Now we are heading to DPS Dispute centre as they didn't accept our generous offer of paying £300 just to end up all of this long and bad attempt to get our deposit back which took a great part of our time and effort for the last 52 days. Avoid them if you can. If not , be careful alarmed and cautious with every small detail. Keep evidence and good records of everything and anything, don't trust them and don't try to be nice and not demanding, not nagging tenant. Do Not overlook any issues or fault even if they tell you to as you are going to be penalized for it at the end. . Just to give you an update on case ; on the 7.02.2025 the Dps were have refunded £500 from £1048 Because documents we provided were not dated , which an extra a tip for you if you ever deal with martin & Co agency.

Rayhana · 23 November 2024

★★★★★ 5/5

Google

The staff at Martin&Co Harborne are really helpful and easy to communicate with, they reply to my messages and calls almost instantly. They are also friendly, I appreciate all the help. Especially from Sufyan and Sam

Mohammed · 8 July 2026

★★★★★ 5/5

Google

The staff of Martin & Co., especially Simran Kaur, the Property Manager, is a very nice, friendly and helpful person. Simran often worked effectively and efficiently when I encountered some problems in the past. Overall speaking, Simran and the company, Martin & Co., have given a very good and satisfactory impression.

Chan · 30 September 2024

★★★★★ 1/5

Trustpilot

★☆☆☆☆ Avoid at all cost

Failed to act on serious health and safety issues We experienced months of unresolved problems including a rat infestation, faulty ventilation and ongoing security failures. Despite repeated reports, communication was slow and ineffective, mostly “we’re chasing it” with no real action. Even our formal request to leave early due to health risks was delayed with no urgency. The conditions impacted our health, yet there was little accountability or meaningful response. Polite communication, but ultimately a stressful and unacceptable experience.

Mr · 19 April 2026

★★★★★ 5/5

Google

I went to view property in copperbox with let cons Sufyan, He dealt with me really friendly, showed the place with pros and cons, also showed me the other property as well. He was professional, well spoken with a good attitude. I was really wanting a good property for myself this time with good heating, security and for peaceful living and Sufyan has helped me finding one, really appreciate his hardwork.

H · 9 June 2026

★★★★★ 1/5

Trustpilot

We had a very disappointing experience…

We had a very disappointing experience with Martin & Co. We paid an advance to secure a rental property and were then asked to provide a guarantor. When we arranged the first guarantor, we were not informed that a passport would be required as part of the process. This requirement was only mentioned later, which our guarantor was not comfortable with. We then tried to resolve the situation by providing a second guarantor, who also could not provide a passport, and even offered a third guarantor. Unfortunately, none were accepted. At no stage were these requirements clearly explained to us before we paid the advance. The process felt unclear and inconsistent. In the end, the property was cancelled and our advance payment was not returned, which we found very unfair given that we made genuine efforts to meet their requests. Overall, the lack of transparency and poor communication made this a very frustrating experience. I would strongly advise others to get all requirements clearly confirmed in writing before making any payments.

Jawairia · 1 April 2026

★★★★★ 5/5

Google

Herbie is a brilliant letting agent. Warm, welcoming and answered the many questions I had.

Waqar · 23 November 2025

★★★★★ 5/5

Google

Thanks to Ben for promptly addressing my queries and swiftly helping me to get a rental property. Also thanking Amelia and Mashud for helping with a virtual viewing.

Kumar · 14 July 2025

★★★★★ 1/5

Google

I give them 5 stars one year ago as the letting department offered us good service to finalise the deal smoothly. But I have to downgrade this to one star after a very disappointing service from property management department. The flat was not professionally cleaned at the time we received it with stains everywhere on the carpets and walls. Moreover, we had some issues we reported as soon as we moved in such as reluctant curtains that are stuck and not moving smoothly, a broken shower panel, scratches on cooking hub, toilets flusher that keep leaking some water and needs to be tightened from time to time. The handyman (Raj) that they sent told us that most of those faults are wear and tear and can't be fixed as the only way is just to replace the whole system. We didn't make a big fuss out of it. But the problem that all of those faults are now shown in the-end-of-tenancy report or inventory as faults that we are responsible for and we have to pay for to be fixed. When I contacted Simran (the property manager) , she mentioned that Thier data base shows that all of those faults have been fixed and they have the invoice showing the cost of fixing. I told her that it can't be a pure coincidence that those faults are exactly the same ones I reported at the beginning of tenancy. Second, It was obvious that the guy who has done the end of tenancy inventory is not bothered to check as he reported a lot of the flat contents as MISSING ITEMS only because they are in a different place (e.g. in kitchen cupboards instead of being on the kitchen table... Etc) Finally they wanted to charge us a hefty amount of money to professionally clean the flat while the flat was not professionally cleaned before we moved. Thier quotes for everything is twice or 3 times more expensive than average prices. (For example they charge £10 for removing a tape from the back of the door, a tape we forgot to remove and it can just removed in second) Unfortunately, we are heading to a dispute on DPS deposit service. For those who are renting through Martin and Co. Harbourne, please be fully aware and show attention to every detail at the time you move in , keep evidence, don't try to be nice tenant who doesn't make a big fuss of every detail as you might end up being penalized and taking the responsibility for it. Otherwise, your deposit will vanish by Thier unfair and hefty charges.

Zaki · 30 October 2024

★★★★★ 1/5

Trustpilot

Be aware of unfair charges that might wipe out your deposit

I give them 5 stars one year ago as the letting department offered us good service to finalise the deal smoothly. But I have to downgrade this to one star after a very disappointing service from property management department. The flat was not professionally cleaned at the time we received it with stains everywhere on the carpets and walls. Moreover, we had some issues we reported as soon as we moved in such as reluctant curtains that are stuck and not moving smoothly, a broken shower panel, scratches on cooking hub, toilets flusher that keep leaking some water and needs to be tightened from time to time. The handyman (Raj) that they sent told us that most of those faults are wear and tear and can't be fixed as the only way is just to replace the whole system. We didn't make a big fuss out of it. But the problem that all of those faults are now shown in the-end-of-tenancy report or inventory as faults that we are responsible for and we have to pay for to be fixed. When I contacted Simran (the property manager) , she mentioned that Thier data base shows that all of those faults have been fixed and they have the invoice showing the cost of fixing. I told her that it can't be a pure coincidence that those faults are exactly the same ones I reported at the beginning of tenancy. Second, It was obvious that the guy who has done the end of tenancy inventory is not bothered to check as he reported a lot of the flat contents as MISSING ITEMS only because they are in a different place (e.g. in kitchen cupboards instead of being on the kitchen table... Etc) Finally they wanted to charge us a hefty amount of money to professionally clean the flat while the flat was not professionally cleaned before we moved. Thier quotes for everything is twice or 3 times more expensive than average prices. (For example they charge £10 for removing a tape from the back of the door, a tape we forgot to remove and it can just removed in second) Unfortunately, we are heading to a dispute on DPS deposit service. For those who are renting through Martin and Co. Harbourne, please be fully aware and show attention to every detail at the time you move in , keep evidence, don't try to be nice tenant who doesn't make a big fuss of every detail as you might end up being penalized and taking the responsibility for it. Otherwise, your deposit will vanish by Thier unfair and hefty charges.

Zaki · 28 October 2024

★★★★★ 5/5

Google

Easy to make an appointment to view a property with email confirmation follow up . Herbie was early for viewing and efficient to answer all questions and send through extra enquiries. Happy to recommend

Sue · 13 March 2026